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Instagram-Beschwerden an Support-Tickets übergeben + SLA-Automatisierung

Experte

Dies ist ein Ticket Management, AI Summarization-Bereich Automatisierungsworkflow mit 31 Nodes. Hauptsächlich werden If, Set, Cron, Wait, Slack und andere Nodes verwendet. Automatisierte Verwaltung von Instagram-Beschwerden mit Claude AI, Tickets und SLA

Voraussetzungen
  • •Slack Bot Token oder Webhook URL
  • •HTTP Webhook-Endpunkt (wird von n8n automatisch generiert)
  • •Möglicherweise sind Ziel-API-Anmeldedaten erforderlich
  • •Google Sheets API-Anmeldedaten

Verwendete Nodes (31)

If
Set
Cron
Wait
Slack
Webhook
StickyNote
HttpRequest
GoogleSheets
SplitInBatches

Kategorie

Ticketverwaltung
KI-Zusammenfassung
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
React Flow
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
  "id": "Sw4jzyqyCRdzZZkR",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "Instagram Customer Complaint to Support Ticket + SLA Automation",
  "tags": [],
  "nodes": [
    {
      "id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
      "name": "Zeitplan-Trigger",
      "type": "n8n-nodes-base.cron",
      "position": [
        -1200,
        192
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
      "name": "Get Instagram Posts",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -976,
        288
      ],
      "parameters": {
        "url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
      "name": "Get Comments",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -752,
        288
      ],
      "parameters": {
        "url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {},
        "authentication": "headerAuth"
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "ASXerwNuOMbStjih",
          "name": "Header - test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
      "name": "Loop Over Comments",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -528,
        288
      ],
      "parameters": {
        "options": {},
        "batchSize": 1
      },
      "typeVersion": 1
    },
    {
      "id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
      "name": "Capture Original Comment",
      "type": "n8n-nodes-base.set",
      "position": [
        -304,
        288
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "original_text",
              "value": "={{ $json[\"text\"] }}"
            },
            {
              "name": "original_username",
              "value": "={{ $json[\"username\"] }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
      "name": "Detect Complaint (Claude AI)",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        288
      ],
      "parameters": {
        "url": "https://api.anthropic.com/v1/messages",
        "options": {},
        "requestMethod": "POST",
        "jsonParameters": true,
        "bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
      },
      "typeVersion": 1
    },
    {
      "id": "968c7049-8a02-4c32-8545-47075e7caee7",
      "name": "Wenn Complaint",
      "type": "n8n-nodes-base.if",
      "position": [
        144,
        288
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
              "value2": "yes"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "957df429-3800-4a0a-9a3e-e2db38519927",
      "name": "Check Ticket Status",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1280,
        480
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "lookup",
        "lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
        "lookupColumn": "ticketId"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
      "name": "Wenn SLA Breach Near",
      "type": "n8n-nodes-base.if",
      "position": [
        1488,
        480
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"status\"] }}",
              "value2": "Resolved",
              "operation": "notEqual"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
      "name": "Escalate to Manager (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1712,
        288
      ],
      "parameters": {
        "text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
        "channel": "manager-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
      "name": "End (Non-Complaint Path)",
      "type": "n8n-nodes-base.set",
      "position": [
        368,
        384
      ],
      "parameters": {
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "77975382-8091-4068-b041-bedbcca463de",
      "name": "Create Ticket (Google Sheet)",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        816,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "append"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
      "name": "Get Team Members",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        368,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-team-members-sheet-id!A:B"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
      "name": "Assign Ticket",
      "type": "n8n-nodes-base.set",
      "position": [
        592,
        192
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "assignedTo",
              "value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
      "name": "Notify Assignee (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1040,
        96
      ],
      "parameters": {
        "text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
        "channel": "your-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
      "name": "Warten for SLA Check",
      "type": "n8n-nodes-base.wait",
      "position": [
        1040,
        480
      ],
      "webhookId": "b4c95e87-fc25-40a7-8c70-1a81bed7cb14",
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
      "name": "Webhook-Trigger",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -1200,
        384
      ],
      "webhookId": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
      "parameters": {
        "path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
      "name": "Haftnotiz",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1248,
        32
      ],
      "parameters": {
        "width": 192,
        "height": 512,
        "content": "Runs every 15 minutes or via webhook (/complaint-handler)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
      "name": "Haftnotiz1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1008,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Fetches recent posts from Instagram Graph API\n"
      },
      "typeVersion": 1
    },
    {
      "id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
      "name": "Haftnotiz2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -352,
        32
      ],
      "parameters": {
        "width": 400,
        "height": 512,
        "content": "Uses AI to classify if complaint, extract issue/severity\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
      "name": "Haftnotiz3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        112,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Branches: Proceed if yes, end if no\n"
      },
      "typeVersion": 1
    },
    {
      "id": "edd42d16-01a1-46a4-9780-5ca92f864660",
      "name": "Haftnotiz4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Processes each comment individually to avoid rate limits\n"
      },
      "typeVersion": 1
    },
    {
      "id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
      "name": "Haftnotiz5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Retrieves comments for the latest post\n"
      },
      "typeVersion": 1
    },
    {
      "id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
      "name": "Haftnotiz6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        336,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Loads team roster from TeamMembers sheet or Terminates non-complaint branches\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
      "name": "Haftnotiz7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        544,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Sets assignee via round-robin logic\n"
      },
      "typeVersion": 1
    },
    {
      "id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
      "name": "Haftnotiz8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1008,
        -64
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Alerts assigned team member\n"
      },
      "typeVersion": 1
    },
    {
      "id": "d0d2424b-b7ba-4616-af91-9dac59373770",
      "name": "Haftnotiz9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        784,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Appends new ticket with details and SLA due date\n"
      },
      "typeVersion": 1
    },
    {
      "id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
      "name": "Haftnotiz10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1248,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Looks up ticket status in sheet\n"
      },
      "typeVersion": 1
    },
    {
      "id": "a819645a-e779-4993-b669-64f15293d1be",
      "name": "Haftnotiz11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1024,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Delays to near-SLA-breach point (e.g., 20 hours)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
      "name": "Haftnotiz12",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1680,
        144
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Notifies manager for urgent action\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
      "name": "Haftnotiz13",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1456,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Checks if unresolved; escalates if yes\n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "914d5b44-4c73-4b89-9952-242d71d74ff6": {
      "main": [
        [
          {
            "node": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "IF Complaint": {
      "main": [
        [
          {
            "node": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "09c651d0-dad9-4e14-b705-09ea84d845e4",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "6a908f02-66f2-4a99-b5d9-e5466061c0b9": {
      "main": [
        [
          {
            "node": "77975382-8091-4068-b041-bedbcca463de",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "53f52cab-4d79-4886-86e7-ad2b7a31df82": {
      "main": [
        [
          {
            "node": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "eef4e527-de67-49a9-8a18-6140d80bd84b": {
      "main": [
        [
          {
            "node": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "IF SLA Breach Near": {
      "main": [
        [
          {
            "node": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "8893bd95-ed78-4971-b90d-5b98f38a16c6": {
      "main": [
        [
          {
            "node": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Wait for SLA Check": {
      "main": [
        [
          {
            "node": "957df429-3800-4a0a-9a3e-e2db38519927",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "957df429-3800-4a0a-9a3e-e2db38519927": {
      "main": [
        [
          {
            "node": "IF SLA Breach Near",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "d7484c3b-dd65-4022-9275-b9c26e3478ae": {
      "main": [
        [
          {
            "node": "914d5b44-4c73-4b89-9952-242d71d74ff6",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "291d84aa-0fe3-4d27-9ac4-331ab8419bbc": {
      "main": [
        [
          {
            "node": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "77975382-8091-4068-b041-bedbcca463de": {
      "main": [
        [
          {
            "node": "f60798bd-6ae5-4726-b92a-f71248013a2f",
            "type": "main",
            "index": 0
          },
          {
            "node": "Wait for SLA Check",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "96caa952-2e27-4fa0-a5de-e2d5b9077f2c": {
      "main": [
        [
          {
            "node": "IF Complaint",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Häufig gestellte Fragen

Wie verwende ich diesen Workflow?

Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.

Für welche Szenarien ist dieser Workflow geeignet?

Experte - Ticketverwaltung, KI-Zusammenfassung

Ist es kostenpflichtig?

Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.

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Ticketverwaltung
Betrugsbuchungsdetektor: Nutzung von KI zur Identifizierung verdächtiger Reisebuchungen
Betrugsbuchungserkennung: Erkennung verdächtiger Reisebuchungen mit Google Gemini
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20 NodesOneclick AI Squad
Sicherheitsbetrieb
Lead-Generierung und E-Mail-Arbeitsabläufe
Automatisierung der B2B-Lead-Generierung und E-Mail-Marketing mit Google Maps, SendGrid und KI
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141 NodesEzema Kingsley Chibuzo
Lead-Generierung
Workflow-Informationen
Schwierigkeitsgrad
Experte
Anzahl der Nodes31
Kategorie2
Node-Typen10
Schwierigkeitsbeschreibung

Für fortgeschrittene Benutzer, komplexe Workflows mit 16+ Nodes

Autor
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

Externe Links
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Kategorien

Multimodales KI
1540
Künstliche Intelligenz
1108
Content-Erstellung
695
KI-Zusammenfassung
516
Marketing
419
KI-Chatbot
251
Engineering
241
Marktforschung
203
Verschiedenes
193
Sonstiges
176
Vertrieb
162
IT-Betrieb
156
Dokumentenextraktion
147
KI RAG
146
Bausteine
144
Soziale Medien
137
Lead-Generierung
125
Persönliche Produktivität
117
DevOps
111
Personalwesen
101
Support
97
Lead-Pflege
87
Kundenbeziehungsmanagement
82
Finanzen
81
Produkt
77
Support-Chatbot
76
Design
70
Ticketverwaltung
67
Sicherheitsbetrieb
57
Rechnungsverarbeitung
53
Krypto-Handel
49
Dateiverwaltung
39
Projektmanagement
35
Internes Wiki
32

Kategorien: 34