Kunden- und Vertriebsunterstützung
Fortgeschritten
Dies ist ein Sales, Support, AI-Bereich Automatisierungsworkflow mit 10 Nodes. Hauptsächlich werden Agent, GoogleSheetsTool, ChatTrigger, LmChatOpenAi, MemoryBufferWindow und andere Nodes verwendet, kombiniert mit KI-Technologie für intelligente Automatisierung. Intelligenter Vertriebsunterstützungs-Chatbot (GPT-4o mit Google Sheets)
Voraussetzungen
- •Google Sheets API-Anmeldedaten
- •OpenAI API Key
Verwendete Nodes (10)
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
"id": "7Pw91QNT4UGeNmL5",
"meta": {
"instanceId": "95959af22bc98ea4ce12f3aa06514276ddf020a37e9465025051938d10308902",
"templateCredsSetupCompleted": true
},
"name": "Customer and Sales Support",
"tags": [],
"nodes": [
{
"id": "99d711a1-2341-493b-ba56-e40e76e07d97",
"name": "Bei Chat-Nachricht empfangen",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-360,
-120
],
"webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
"parameters": {
"public": true,
"options": {
"responseMode": "lastNode",
"loadPreviousSession": "memory"
},
"initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
},
"typeVersion": 1.1
},
{
"id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
"name": "OpenAI-Chat-Modell",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
60,
260
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "gpt-4.1"
},
"options": {
"maxTokens": 1024,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "zqONgMf7CM0LERga",
"name": "OpenAi DPL 2"
}
},
"typeVersion": 1.2
},
{
"id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
"name": "Simple Speicher",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-220,
240
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
"name": "Bestellung aufgeben",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
540,
240
],
"parameters": {
"columns": {
"value": {
"Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
"Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
"Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
"Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
"Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
"Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
"Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case ID",
"type": "string",
"display": true,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Address",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Address",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 622166849,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
"cachedResultName": "Order placed"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
"name": "Lagerbestand aktualisieren",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
660,
240
],
"parameters": {
"columns": {
"value": {
"Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
"Updated ISO": "={{ $now.toISO() }}",
"Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
},
"schema": [
{
"id": "Case ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Type",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Type",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity Available",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity Available",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Initial Inventory,",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Initial Inventory,",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sold",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sold",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Updated ISO",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Updated ISO",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Case ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"name": "Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
120,
-120
],
"parameters": {
"options": {
"systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock { \"phone_model\": string }\n • Returns: [{ \"case_id\": int, \"case_name\": string,\n \"quantity_available\": int, \"sold\": int,\n \"image_url\": string, ... }]\n• PlaceOrder { \"case_id\": int,\n \"case_name\": string,\n \"phone_model\": string,\n \"customer_name\": string,\n \"phone_number\": string,\n \"address\": string,\n \"quantity\": int }\n• UpdateStock { \"case_id\": int,\n \"quantity_sold\": int,\n \"quantity_available\": int,\n \"sold\": int }\n• The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n appears **in the same row as the chosen case_name** from the latest\n GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with: **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n Markdown: \n ``\n5. Legal case_ids set\n • The only valid case_id values are the ones you just received from\n GetStock in this conversation turn.\n6. Guard clause\n • If you do not have a valid case_id for the customer’s chosen case,\n ask follow-up questions or run GetStock again. DO NOT guess.\n7.Picking the correct case_id\n a. After GetStock returns, keep its rows in memory.\n b. When the customer names a case_name you just showed, locate the row\n whose case_name matches **exactly** (case-insensitive) and copy that\n row’s case_id.\n c. If more than one row shares the same case_name, ask which “Option #”\n or show a numbered list so they can pick. Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model. \nb. From GetStock output read:\n qa = quantity_available\n sold = sold\n img = image_url \n • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n • EXACT match: one row → use that row’s case_id.\n • Multiple matches: show a numbered list and ask the customer to\n choose (e.g. “Type 1 or 2”). Run no tools until they choose.\n Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**. \nf. After PlaceOrder succeeds, compute:\n qa_new = qa - quantity\n sold_new = sold + quantity\n then call **UpdateStock** with:\n { \"case_id\": ..., \"quantity_sold\": quantity,\n \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha? \nAssistant → tool: \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example) \n[\n {\n \"case_id\": 312,\n \"case_name\": \"Clear MagSafe Case\",\n \"quantity_available\": 25,\n \"sold\": 75,\n \"image_url\": \"https://example.com/clear-case.png\"\n }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101 \"Leather Flip\" qty 3\n2. case_id 202 \"Leather Flip\" qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha. \n\n",
"returnIntermediateSteps": true
}
},
"retryOnFail": true,
"typeVersion": 1.8
},
{
"id": "03153a59-4971-49db-86c2-5fd245b36d28",
"name": "GetStock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
400,
240
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
"lookupColumn": "Phone Model"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
},
"combineFilters": "OR"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
"connections": {
"03153a59-4971-49db-86c2-5fd245b36d28": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"008d806b-e56d-4c37-b64d-2eb6792eefb5": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"9f1d892a-ad76-47ce-815f-1a7cc7a46cf8": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_memory",
"index": 0
},
{
"node": "99d711a1-2341-493b-ba56-e40e76e07d97",
"type": "ai_memory",
"index": 0
}
]
]
},
"7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0": {
"main": [
[]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"99d711a1-2341-493b-ba56-e40e76e07d97": {
"main": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "main",
"index": 0
}
]
]
}
}
}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Fortgeschritten - Vertrieb, Support, Künstliche Intelligenz
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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Workflow-Informationen
Schwierigkeitsgrad
Fortgeschritten
Anzahl der Nodes10
Kategorie3
Node-Typen7
Autor
Babish Shrestha
@bbzI’m currently obsessed with building cool things using AI automation and AI agents — systems that save time, cut manual work, and actually do stuff on their own. If there’s a way to automate it, I’m probably already trying it out (or planning to). Having worked in IT industry for 15 years, I’m combining that background with AI to help businesses move smarter, not just faster.
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