Assistent zur Klassifizierung von Service-Tickets
Experte
Dies ist ein Support, AI-Bereich Automatisierungsworkflow mit 22 Nodes. Hauptsächlich werden If, Taiga, Switch, TaigaTrigger, Agent und andere Nodes verwendet, kombiniert mit KI-Technologie für intelligente Automatisierung. Automatisierte Dienstticket-Klassifizierung: GPT-4o und Taiga
Voraussetzungen
- •OpenAI API Key
Verwendete Nodes (22)
Kategorie
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
"id": "YMlKRgPrCs1HCvXm",
"meta": {
"instanceId": "c1cc2e18d32a91e26eb78bbc6373615a06451476e56efe94394fc82c93d00305",
"templateCredsSetupCompleted": true
},
"name": "Service Ticket Triage Helper",
"tags": [],
"nodes": [
{
"id": "588eb65e-0053-432f-a11e-2bb690674a35",
"name": "Service-Ticket erstellt",
"type": "n8n-nodes-base.taigaTrigger",
"position": [
-880,
780
],
"webhookId": "b6256ab6-982d-4e60-942d-d6b3c1303752",
"parameters": {
"projectId": 1694047,
"resources": [
"issue"
],
"operations": [
"create"
]
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b16043dc-50b9-4645-85c9-ca5ee0570c13",
"name": "Notiz",
"type": "n8n-nodes-base.stickyNote",
"position": [
-920,
360
],
"parameters": {
"width": 680,
"height": 340,
"content": "## Service Ticket Triage Helper\nUsecase: When a service ticket comes in, it's possible that it may not have enough information to act on. So we use AI to help classify the information to determine if there's enough information. \n \nNeed to determine the following fields from the initial ticket:\n\n1. Can the 'Type' be determined?\n2. Can the 'Priority' be determined?\n3. Can the 'Recipient' be determined?\n4. Can the 'Status' be determined?\n5. 'Missing' will have what is missing in the ticket. \n\nIf all of these can be determined, then we can set the status accordingly. If not, then we set the status to \"Needs More Info\" and populate the \"Missing\" parameter with the issue. The ticket also is set to 'Blocker' so it cannot move forward until the issue is resolved. "
},
"typeVersion": 1
},
{
"id": "b938cc45-66d8-4ddf-9e47-a9859d4de23f",
"name": "Weitere Informationen benötigt?",
"type": "n8n-nodes-base.if",
"position": [
1036,
780
],
"parameters": {
"options": {
"ignoreCase": "={{ true }}"
},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "d5dcb6ce-fc47-4519-9403-cbc1e581cf4f",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Status }}",
"rightValue": "=Needs More Info"
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "d770d99b-aa29-4730-873f-e1a0f89f1d8b",
"name": "Typ auf Frage setzen",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
480
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097140
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "f1819ad7-3c53-4791-b419-f42264a65214",
"name": "Typ definieren",
"type": "n8n-nodes-base.switch",
"position": [
-284,
759
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Question",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Question"
}
]
},
"renameOutput": true
},
{
"outputKey": "Enhancement",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Enhancement"
}
]
},
"renameOutput": true
},
{
"outputKey": "Bug",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "974e3244-80b3-481d-9ae2-bf01e337b3a6",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Bug"
}
]
},
"renameOutput": true
},
{
"outputKey": "Onboarding",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Onboarding"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ff5cb1d2-b375-4446-b0ea-93765aef6873",
"name": "Typ auf Verbesserung setzen",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
680
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097141
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b192a22d-05ed-4f32-bb38-fa116e5fb964",
"name": "Typ auf Bug setzen",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
880
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097139
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9a8f5eb9-90b6-499a-86a3-1fb49a08e198",
"name": "Auf 'Benötigt Info' setzen & blockieren",
"type": "n8n-nodes-base.taiga",
"position": [
1260,
760
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"status": 11860979,
"is_blocked": true,
"description": "=We need more information to forward this ticket: \n{{ $('AI Agent').item.json.output.Missing }}\n\nExisting information: \n{{ $('Service Ticket Created').item.json.data.description }}"
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "68929c1a-a3eb-42d3-9ce5-e4c925fa12a6",
"name": "Typ auf Onboarding setzen",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
1080
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5099270
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9ab8069b-c4c1-41cf-a44d-876283374fa7",
"name": "Dringlichkeit definieren",
"type": "n8n-nodes-base.switch",
"position": [
156,
738
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Wishlist",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Wishlist"
}
]
},
"renameOutput": true
},
{
"outputKey": "Minor",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Minor"
}
]
},
"renameOutput": true
},
{
"outputKey": "Normal",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Normal"
}
]
},
"renameOutput": true
},
{
"outputKey": "Critical",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "974e3244-80b3-481d-9ae2-bf01e337b3a6",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Critical"
}
]
},
"renameOutput": true
},
{
"outputKey": "Important",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ffa060f2-d701-4ee3-8ebf-9cd43070cb26",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Important"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "28960c04-ec26-4815-b046-ff40a278b91c",
"name": "Dringlichkeit auf Wunschliste setzen",
"type": "n8n-nodes-base.taiga",
"position": [
376,
380
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467039
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "6645c07e-269a-490a-a734-225ea344831b",
"name": "Dringlichkeit auf Gering setzen",
"type": "n8n-nodes-base.taiga",
"position": [
376,
580
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467040
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "05ec7c2a-4390-464c-b3c2-4ba792018e87",
"name": "Dringlichkeit auf Normal setzen",
"type": "n8n-nodes-base.taiga",
"position": [
376,
780
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467041
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b3710431-d5d2-47d2-8c04-764370aceb74",
"name": "Dringlichkeit auf Kritisch setzen",
"type": "n8n-nodes-base.taiga",
"position": [
376,
980
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467043
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "f5b69f61-b6cb-4698-840e-85ee66a953ac",
"name": "Dringlichkeit auf Wichtig setzen",
"type": "n8n-nodes-base.taiga",
"position": [
376,
1180
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467042
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "d1fe2173-51d0-4d37-bcaf-0b556c0966cc",
"name": "Priorität definieren",
"type": "n8n-nodes-base.switch",
"position": [
596,
780
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Low",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "Low"
}
]
},
"renameOutput": true
},
{
"outputKey": "Normal",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "Normal"
}
]
},
"renameOutput": true
},
{
"outputKey": "High",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "High"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "04621fab-ad8c-4ac1-a34b-7b0ffdd8f0ed",
"name": "Priorität auf Niedrig setzen",
"type": "n8n-nodes-base.taiga",
"position": [
816,
580
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086090
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9d44c422-7ddc-4c03-93bd-78ba0f0d6cc0",
"name": "Priorität auf Hoch setzen",
"type": "n8n-nodes-base.taiga",
"position": [
816,
980
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086092
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "67ae7694-b345-4a96-8749-7f036d071f8b",
"name": "Priorität auf Normal setzen",
"type": "n8n-nodes-base.taiga",
"position": [
816,
780
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086091
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "5728f70b-7787-41b7-8271-6b89ae17a142",
"name": "KI-Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-660,
780
],
"parameters": {
"text": "={{ $json.data.subject }}",
"options": {
"systemMessage": "You are a helpful AI assistant designed to analyze Taiga service ticket descriptions and extract these 4 fields and their values from the description:\n\nType: [Bug, Question, Enhancement, Onboarding]\nSeverity: [Wishlist, Minor, Normal, Important, Critical]\nPriority: [Low, Normal, High]\nStatus: [New, Rejected, Needs More Info]\nMissing: Blank if all the info is in the ticket\n\nEach parameter will return one of these options each. \nIf the status is \"Needs More Info\" then, it should say what's missing in the 'Missing' Parameter. "
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.9
},
{
"id": "0c281d01-dfab-4d91-8838-23446d269f67",
"name": "Strukturierter Ausgabe-Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-512,
1000
],
"parameters": {
"jsonSchemaExample": "{\n \"Type\": \"Bug\",\n \"Severity\": \"Important\",\n \"Priority\": \"Medium\",\n \"Status\": \"New\",\n \"Missing\": \"Need more information about the fix. Where is it and what's the problem that is happening?\" \n \n}"
},
"typeVersion": 1.2
},
{
"id": "c00a96ca-4c20-44c0-91d3-2b9586008368",
"name": "OpenAI Chat-Modell",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-632,
1000
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "DZaBabO9u605tAtZ",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "db6d4091-3c3f-4ba8-8e86-bd130ff06b74",
"connections": {
"5728f70b-7787-41b7-8271-6b89ae17a142": {
"main": [
[
{
"node": "f1819ad7-3c53-4791-b419-f42264a65214",
"type": "main",
"index": 0
}
]
]
},
"f1819ad7-3c53-4791-b419-f42264a65214": {
"main": [
[
{
"node": "d770d99b-aa29-4730-873f-e1a0f89f1d8b",
"type": "main",
"index": 0
}
],
[
{
"node": "ff5cb1d2-b375-4446-b0ea-93765aef6873",
"type": "main",
"index": 0
}
],
[
{
"node": "b192a22d-05ed-4f32-bb38-fa116e5fb964",
"type": "main",
"index": 0
}
],
[
{
"node": "68929c1a-a3eb-42d3-9ce5-e4c925fa12a6",
"type": "main",
"index": 0
}
]
]
},
"d1fe2173-51d0-4d37-bcaf-0b556c0966cc": {
"main": [
[
{
"node": "04621fab-ad8c-4ac1-a34b-7b0ffdd8f0ed",
"type": "main",
"index": 0
}
],
[
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}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Experte - Support, Künstliche Intelligenz
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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