Unterstützung für Director Agent mit Kundensupport-Team

• •OpenAI API Key

{
  "meta": {
    "instanceId": "12e6f290a974a1eee154f8d915aade185e90e826260e6aeab8a087ba7386a1bc",
    "templateCredsSetupCompleted": true
  },
  "name": "Support Director Agent with Customer Support Team",
  "nodes": [
    {
      "id": "support-chat-trigger",
      "name": "Bei Empfang einer Chat-Nachricht",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -2864,
        -576
      ],
      "webhookId": "support-webhook-id",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "support-director-agent",
      "name": "Support Director Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -2640,
        -816
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "support-think",
      "name": "Think",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        -2512,
        -496
      ],
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "tier1-agent",
      "name": "Tier 1 Support Agent",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -2240,
        -96
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in first-line customer support, basic troubleshooting, account assistance, and general inquiries"
      },
      "typeVersion": 2.2
    },
    {
      "id": "technical-agent",
      "name": "Technical Support Specialist",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1280,
        -704
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in complex technical issues, API debugging, integration problems, and advanced troubleshooting"
      },
      "typeVersion": 2.2
    },
    {
      "id": "success-agent",
      "name": "Customer Success Advocate",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1840,
        -304
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer onboarding, feature adoption, account health monitoring, and retention strategies"
      },
      "typeVersion": 2.2
    },
    {
      "id": "knowledge-agent",
      "name": "Knowledge Base Manager",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in creating help articles, FAQs, documentation, and knowledge management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "escalation-agent",
      "name": "Escalation Handler",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1744,
        -1024
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in handling escalated complaints, priority issues, VIP customer problems, and crisis management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "qa-agent",
      "name": "Quality Assurance Specialist",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1344,
        -1264
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in support quality monitoring, response evaluation, team performance analysis, and improvement recommendations"
      },
      "typeVersion": 2.2
    },
    {
      "id": "director-model",
      "name": "OpenAI-Chat-Modell Director",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2672,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "o3",
          "cachedResultName": "o3"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "tier1-model",
      "name": "OpenAI-Chat-Modell1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
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      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "technical-model",
      "name": "OpenAI-Chat-Modell2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "success-model",
      "name": "OpenAI-Chat-Modell3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1824,
        -144
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "knowledge-model",
      "name": "OpenAI-Chat-Modell4",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1328,
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      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
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      },
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    },
    {
      "id": "escalation-model",
      "name": "OpenAI-Chat-Modell5",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1776,
        -768
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "qa-model",
      "name": "OpenAI-Chat-Modell6",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
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      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "header-sticky",
      "name": "Haftnotiz Header",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
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      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 320,
        "content": "=======================================\n  SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM\n=======================================\nFor any questions or support, please contact:\n    Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n   - YouTube: https://www.youtube.com/@YaronBeen/videos\n   - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
      },
      "typeVersion": 1
    },
    {
      "id": "main-sticky",
      "name": "Haftnotiz Main",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
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      ],
      "parameters": {
        "color": 5,
        "width": 740,
        "height": 2500,
        "content": "## 🧠 **SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM - AI WORKFLOW**\n\n**🔥 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSupport #ServiceExcellence #n8nWorkflows #OpenAI #SupportAutomation\n\n---\n\n### 📝 **Overview**\n\nThis multi-agent n8n automation simulates a complete customer support department. A strategic Support Director agent receives your chat input, analyzes support needs, and delegates to specialized agents for tier 1 support, technical assistance, customer success, knowledge management, escalations, and quality assurance—delivering comprehensive customer service solutions instantly.\n\n---\n\n### ⚙️ **How It Works**\n\n1. **Chat trigger** receives support requests (e.g., \"Customer can't connect to API\")\n2. **Support Director Agent** (O3) analyzes request and determines required support functions\n3. Delegates to specialist agents:\n   - Tier 1 Support Agent\n   - Technical Support Specialist\n   - Customer Success Advocate\n   - Knowledge Base Manager\n   - Escalation Handler\n   - Quality Assurance Specialist\n4. Each agent uses **GPT-4.1-mini** for fast, focused execution\n5. Results compiled and returned via chat or integrated with support systems\n\n---\n\n### 👥 **Meet Your AI Support Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| 🧠 **Support Director** | Strategic support oversight & delegation | O3 | Central command |\n| 🎯 **Tier 1 Support** | Basic troubleshooting, account help | GPT-4.1-mini | First-line solutions |\n| 🔧 **Technical Specialist** | Complex technical issues, API support | GPT-4.1-mini | Technical resolutions |\n| 🎓 **Customer Success** | Onboarding, adoption, retention | GPT-4.1-mini | Success strategies |\n| 📚 **Knowledge Manager** | Documentation, FAQs, help articles | GPT-4.1-mini | Knowledge content |\n| 🚨 **Escalation Handler** | Priority issues, VIP customers | GPT-4.1-mini | Crisis management |\n| ⭐ **QA Specialist** | Quality monitoring, performance analysis | GPT-4.1-mini | Quality insights |\n\n---\n\n### 💡 **Use Cases**\n\n- **Complete Support Cycle**: Inquiry → Triage → Resolution → Follow-up\n- **Technical Documentation**: API guides, troubleshooting manuals\n- **Customer Onboarding**: Welcome sequences, feature tours, training\n- **Escalation Management**: VIP support, complaint resolution\n- **Quality Monitoring**: Response evaluation, team performance\n- **Knowledge Base**: Self-service content, FAQ optimization\n\n---\n\n### 💸 **Cost Optimization**\n\n- **O3 for Director**: Strategic decisions only\n- **GPT-4.1-mini for specialists**: 90% cost reduction\n- **Parallel processing**: All agents work simultaneously\n- **Solution caching**: Reuse common support responses\n\n---\n\n### 🏷️ **Tags**\n\n#CustomerSupport #HelpDesk #TechnicalSupport #CustomerSuccess #SupportAutomation\n#QualityAssurance #KnowledgeManagement #EscalationManagement #ServiceExcellence\n#CustomerExperience #n8n #OpenAI #MultiAgentSystem #SupportTech #CX"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "support-think": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "escalation-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model1": {
      "ai_languageModel": [
        [
          {
            "node": "tier1-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model2": {
      "ai_languageModel": [
        [
          {
            "node": "technical-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model3": {
      "ai_languageModel": [
        [
          {
            "node": "success-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model4": {
      "ai_languageModel": [
        [
          {
            "node": "knowledge-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model5": {
      "ai_languageModel": [
        [
          {
            "node": "escalation-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model6": {
      "ai_languageModel": [
        [
          {
            "node": "qa-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "tier1-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "knowledge-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "success-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model Director": {
      "ai_languageModel": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "support-chat-trigger": {
      "main": [
        [
          {
            "node": "support-director-agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "qa-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "technical-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}