Vollständiger Kunden-Support-WhatsApp-KI-Bot für CRM-integrierte Unternehmen
Experte
Dies ist ein Support Chatbot, AI Chatbot-Bereich Automatisierungsworkflow mit 26 Nodes. Hauptsächlich werden Set, Switch, Webhook, Agent, HttpRequestTool und andere Nodes verwendet. Erstelle einen WhatsApp-Kundensupport-Bot mit LangChain, OpenAI und CRM integriert
Voraussetzungen
- •HTTP Webhook-Endpunkt (wird von n8n automatisch generiert)
- •Möglicherweise sind Ziel-API-Anmeldedaten erforderlich
- •OpenAI API Key
Verwendete Nodes (26)
Kategorie
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
"id": "9jAyoi6py4r2DQkS",
"meta": {
"instanceId": "ea2b41532677d34614d95d13d7d2ccb694657be482144baf71e7140df3b2a853"
},
"name": "Full Customer Support WhatsApp AI Bot for CRM-integrated Businesses",
"tags": [],
"nodes": [
{
"id": "18dcdb01-7416-4a81-bfcb-b5d8abd9faca",
"name": "Switch",
"type": "n8n-nodes-base.switch",
"position": [
624,
416
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "623e9a7b-3778-494f-a919-781feab402af",
"name": "Bestellungen System-Prompt",
"type": "n8n-nodes-base.set",
"position": [
1168,
480
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "f6a27fb1-9291-4687-9625-8c9bea2375a1",
"name": "KI-Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
2112,
480
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "8847a24d-1266-41fa-9dd1-8e6547716958",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1600,
816
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "8fb14eb4-075d-45b4-a8b8-526f9d4651b8",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
48,
768
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "c637dc10-ea64-4abd-83da-d9d7b67ec09a",
"name": "Structured Output Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
320,
784
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "662494b2-6e08-4e7c-8b8d-1caa3ef50490",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
304,
992
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
"name": "Filialen System-Prompt",
"type": "n8n-nodes-base.set",
"position": [
1168,
160
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ef93f4fd-7e51-46fc-95a6-ab773df04579",
"name": "Menü System-Prompt",
"type": "n8n-nodes-base.set",
"position": [
1168,
320
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
"name": "Beschwerden System-Prompt",
"type": "n8n-nodes-base.set",
"position": [
1168,
656
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "d4fa3686-d1e3-497f-9d0d-bfe791673dbd",
"name": "crm_search_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2384,
880
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "2bba142d-e8c5-46ca-b233-51db289b6d5d",
"name": "save_crm_record_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2272,
1056
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "f1b6aeec-f44d-46f7-b03b-35b21035a4ae",
"name": "get_loyalty_points_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2576,
896
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "37799578-729f-44f4-8297-649b9bb01f01",
"name": "items_search_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1952,
1088
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "91a47de2-80d5-4b09-9743-4a4e654776d4",
"name": "branches_search_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2112,
1008
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "a71fb812-f415-4fc1-ba82-87e35a2fdf71",
"name": "categories_search_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1856,
928
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "9d30bfe0-001e-4445-976e-0df5a8254ac2",
"name": "Webhook: Receive WhatsApp message",
"type": "n8n-nodes-base.webhook",
"position": [
-176,
480
],
"webhookId": "d51e6907-51df-47b8-81d6-0858de5fde03",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "189e3ce1-fec1-4d94-be73-da703118b87e",
"name": "AI Agent Router: Classify msg",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
144,
480
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 2.2
},
{
"id": "3f65f56d-2d6d-4741-a490-51c0ac854efc",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "f6a9d542-08a5-4c19-a1f3-6a906d10371e",
"name": "Simple Memory-2",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1680,
960
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "a1dd1634-3a8e-4fe8-b588-0a2a34c862b7",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
192,
768
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "4ca9e41c-956c-4f2d-9dd7-8ab358b2fe0f",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
592,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a980ff51-7244-4ae3-bf8d-8cb7e328a5cf",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1536,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "8ae8e48b-169b-4108-a1dc-91846d6b67a3",
"name": "Send WhatsApp Greeting",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
1168,
848
],
"parameters": {},
"notesInFlow": false,
"retryOnFail": true,
"typeVersion": 1
},
{
"id": "464cada5-8d21-4d1a-ac0b-ef5abe8fdbff",
"name": "Send Answer to User's WhatsApp",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
2736,
480
],
"parameters": {},
"typeVersion": 1
},
{
"id": "373b5088-b9cf-4bf5-b570-d2cb854a5f24",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-848,
144
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "2afd05a4-c941-4b22-883c-c55f250c73c9",
"connections": {
"18dcdb01-7416-4a81-bfcb-b5d8abd9faca": {
"main": [
[
{
"node": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
"type": "main",
"index": 0
}
],
[
{
"node": "ef93f4fd-7e51-46fc-95a6-ab773df04579",
"type": "main",
"index": 0
}
],
[
{
"node": "623e9a7b-3778-494f-a919-781feab402af",
"type": "main",
"index": 0
}
],
[
{
"node": "623e9a7b-3778-494f-a919-781feab402af",
"type": "main",
"index": 0
}
],
[
{
"node": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
"type": "main",
"index": 0
}
],
[
{
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}
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]
},
"f6a27fb1-9291-4687-9625-8c9bea2375a1": {
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},
"a1dd1634-3a8e-4fe8-b588-0a2a34c862b7": {
"ai_memory": [
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{
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"type": "ai_memory",
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]
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},
"f6a9d542-08a5-4c19-a1f3-6a906d10371e": {
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"d4fa3686-d1e3-497f-9d0d-bfe791673dbd": {
"ai_tool": [
[
{
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"8fb14eb4-075d-45b4-a8b8-526f9d4651b8": {
"ai_languageModel": [
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},
"37799578-729f-44f4-8297-649b9bb01f01": {
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"ef93f4fd-7e51-46fc-95a6-ab773df04579": {
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},
"8847a24d-1266-41fa-9dd1-8e6547716958": {
"ai_languageModel": [
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},
"662494b2-6e08-4e7c-8b8d-1caa3ef50490": {
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},
"623e9a7b-3778-494f-a919-781feab402af": {
"main": [
[
{
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},
"91a47de2-80d5-4b09-9743-4a4e654776d4": {
"ai_tool": [
[
{
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},
"2bba142d-e8c5-46ca-b233-51db289b6d5d": {
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},
"b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59": {
"main": [
[
{
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},
"a71fb812-f415-4fc1-ba82-87e35a2fdf71": {
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[
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},
"f1b6aeec-f44d-46f7-b03b-35b21035a4ae": {
"ai_tool": [
[
{
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},
"11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3": {
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},
"c637dc10-ea64-4abd-83da-d9d7b67ec09a": {
"ai_outputParser": [
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},
"189e3ce1-fec1-4d94-be73-da703118b87e": {
"main": [
[
{
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"type": "main",
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},
"9d30bfe0-001e-4445-976e-0df5a8254ac2": {
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}
}
}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Experte - Support-Chatbot, KI-Chatbot
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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Workflow-Informationen
Schwierigkeitsgrad
Experte
Anzahl der Nodes26
Kategorie2
Node-Typen10
Autor
Ahmed Saadawi
@ahmedsaadawiCRM consultant and automation expert with 15+ years of experience building AI-powered, no-code workflows for sales, support, and operations. Open to collaboration or custom solutions — let’s connect!
Externe Links
Auf n8n.io ansehen →
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