Automatisierung der Priorisierung von Support-Tickets

• •Google-Konto + Gmail API-Anmeldedaten
• •Slack Bot Token oder Webhook URL
• •Google Sheets API-Anmeldedaten
• •Google Gemini API Key

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      "name": "Slack",
      "type": "n8n-nodes-base.slack",
      "position": [
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      "parameters": {
        "text": "=Email: {{ $('JotForm Trigger').item.json.q4_email }}\nName: {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\nSeverity: {{ $('JotForm Trigger').item.json.q5_severity }}\n\nProblem:{{ $('JotForm Trigger').item.json.q6_issue }}\n\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}\n",
        "channel": "C083NTTSZ7F",
        "attachments": [],
        "otherOptions": {},
        "authentication": "oAuth2"
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      "name": "Nachricht senden",
      "type": "n8n-nodes-base.gmail",
      "position": [
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      "webhookId": "3b9b79c7-db0e-4bf7-8e77-680a546a683a",
      "parameters": {
        "sendTo": "={{$node[\"JotForm Trigger\"].data[\"q4_email\"]}} ",
        "message": "=Email: {{ $('JotForm Trigger').item.json.q4_email }}\nName:  {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\nSeverity:  {{ $('JotForm Trigger').item.json.q5_severity }}\n\nProblem: {{ $('JotForm Trigger').item.json.q6_issue }}\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}",
        "options": {
          "appendAttribution": false
        },
        "subject": "New Support Ticket ",
        "emailType": "text"
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      "type": "n8n-nodes-base.jotFormTrigger",
      "position": [
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      ],
      "webhookId": "8a780d53-f8aa-4fb8-81aa-24beb7386109",
      "parameters": {
        "form": "252875809016060",
        "resolveData": false
      },
      "typeVersion": 1
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            "caseSensitive": true,
            "typeValidation": "strict"
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          "conditions": [
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              "operator": {
                "type": "string",
                "operation": "notEquals"
              },
              "leftValue": "={{ $json.Severity[0] }}",
              "rightValue": "Low"
            }
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        }
      },
      "typeVersion": 2.2
    },
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      "parameters": {
        "list": "900901763830",
        "name": "={{ $('JotForm Trigger').item.json.q6_issue }}",
        "team": "36299117",
        "space": "66018999",
        "folder": "90090948711",
        "additionalFields": {
          "content": "={{ $('AI Agent').item.json.output }}"
        }
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      "name": "AI Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      ],
      "parameters": {
        "text": "=You are a project manager. Based on the following support ticket details, create a clear and professional task description that summarizes the issue and highlights key points.\n\nTicket Details:\n\nName: {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\n\nSeverity: {{ $('JotForm Trigger').item.json.q5_severity }}\n\nIssue: {{ $('JotForm Trigger').item.json.q6_issue }}\n\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}\n\nOutput Format:\nReturn a concise task description suitable for a ClickUp task.\n\ndon't add this:\nHere's a concise and professional task description for ClickUp:\\\njust need the details for clickup\n\n\n\n",
        "options": {},
        "promptType": "define"
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    },
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      "name": "Google Gemini Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
      "position": [
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      "parameters": {
        "options": {}
      },
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    },
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      "name": "Zeile in Tabelle anhängen",
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      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ $json.q3_name.first }}",
            "Email": "={{ $json.q4_email }}",
            "Issue": "={{ $json.q6_issue }}",
            "Severity": "={{ $json.q5_severity }}",
            "Description": "={{ $json.q7_description }}"
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              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
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              "required": false,
              "displayName": "Severity",
              "defaultMatch": false,
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              "type": "string",
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              "required": false,
              "displayName": "Description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
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          "attemptToConvertTypes": false,
          "convertFieldsToString": false
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          "mode": "list",
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          "cachedResultName": "Sheet1"
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          "__rl": true,
          "mode": "list",
          "value": "1hF3MboFa_BppnGPXNs6cjHpGgoRPlYOlnDSAlofsKyg"
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      "position": [
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      "parameters": {
        "color": 6,
        "width": 208,
        "height": 304,
        "content": "### JotForm Trigger on Form Submission"
      },
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      "id": "7b309ae1-7c90-4270-b59c-ae6d381f7cd6",
      "name": "Notiz1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "color": 5,
        "width": 192,
        "height": 304,
        "content": "### Add the details in Google Sheet"
      },
      "typeVersion": 1
    },
    {
      "id": "44d3e42a-adf4-466b-9c0b-a366c3c22a86",
      "name": "Notiz2",
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      "position": [
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      ],
      "parameters": {
        "color": 5,
        "width": 192,
        "height": 304,
        "content": "### If low severity then email otherwise slack"
      },
      "typeVersion": 1
    },
    {
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      "name": "Notiz3",
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      "parameters": {
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        "width": 192,
        "height": 432,
        "content": "### If low severity then email otherwise slack"
      },
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    },
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      "position": [
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      "parameters": {
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        "width": 304,
        "height": 192,
        "content": "### AI Model"
      },
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    },
    {
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      "name": "Notiz5",
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      "position": [
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      ],
      "parameters": {
        "color": 6,
        "width": 208,
        "height": 304,
        "content": "### Create a task on clickup"
      },
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    },
    {
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      "name": "Notiz6",
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      "position": [
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      "parameters": {
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        "width": 304,
        "height": 224,
        "content": "### AI Agent to summarize the details to be added in clickup"
      },
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    }
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