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Conversión de quejas de clientes de Instagram a tickets de soporte + automatización de SLA

Avanzado

Este es unTicket Management, AI Summarizationflujo de automatización del dominio deautomatización que contiene 31 nodos.Utiliza principalmente nodos como If, Set, Cron, Wait, Slack. Automatizar el manejo de quejas de Instagram con Claude AI, tickets y gestión de SLA

Requisitos previos
  • •Bot Token de Slack o URL de Webhook
  • •Punto final de HTTP Webhook (n8n generará automáticamente)
  • •Pueden requerirse credenciales de autenticación para la API de destino
  • •Credenciales de API de Google Sheets

Nodos utilizados (31)

If
Set
Cron
Wait
Slack
Webhook
StickyNote
HttpRequest
GoogleSheets
SplitInBatches

Categoría

Gestión de tickets
Resumen de IA
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
React Flow
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "Sw4jzyqyCRdzZZkR",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "Instagram Customer Complaint to Support Ticket + SLA Automation",
  "tags": [],
  "nodes": [
    {
      "id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
      "name": "Disparador Programado",
      "type": "n8n-nodes-base.cron",
      "position": [
        -1200,
        192
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
      "name": "Obtener Publicaciones Instagram",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -976,
        288
      ],
      "parameters": {
        "url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
      "name": "Obtener Comentarios",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -752,
        288
      ],
      "parameters": {
        "url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {},
        "authentication": "headerAuth"
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "ASXerwNuOMbStjih",
          "name": "Header - test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
      "name": "Bucle sobre Comentarios",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -528,
        288
      ],
      "parameters": {
        "options": {},
        "batchSize": 1
      },
      "typeVersion": 1
    },
    {
      "id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
      "name": "Capturar Comentario Original",
      "type": "n8n-nodes-base.set",
      "position": [
        -304,
        288
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "original_text",
              "value": "={{ $json[\"text\"] }}"
            },
            {
              "name": "original_username",
              "value": "={{ $json[\"username\"] }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
      "name": "Detectar Queja (Claude AI)",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        288
      ],
      "parameters": {
        "url": "https://api.anthropic.com/v1/messages",
        "options": {},
        "requestMethod": "POST",
        "jsonParameters": true,
        "bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
      },
      "typeVersion": 1
    },
    {
      "id": "968c7049-8a02-4c32-8545-47075e7caee7",
      "name": "SI Queja",
      "type": "n8n-nodes-base.if",
      "position": [
        144,
        288
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
              "value2": "yes"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "957df429-3800-4a0a-9a3e-e2db38519927",
      "name": "Verificar Estado del Ticket",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1280,
        480
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "lookup",
        "lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
        "lookupColumn": "ticketId"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
      "name": "SI Incumplimiento de SLA Cercano",
      "type": "n8n-nodes-base.if",
      "position": [
        1488,
        480
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"status\"] }}",
              "value2": "Resolved",
              "operation": "notEqual"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
      "name": "Escalar al Gerente (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1712,
        288
      ],
      "parameters": {
        "text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
        "channel": "manager-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
      "name": "Fin (Ruta Sin Queja)",
      "type": "n8n-nodes-base.set",
      "position": [
        368,
        384
      ],
      "parameters": {
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "77975382-8091-4068-b041-bedbcca463de",
      "name": "Crear Ticket (Hoja Google)",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        816,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "append"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
      "name": "Obtener Miembros del Equipo",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        368,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-team-members-sheet-id!A:B"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
      "name": "Asignar Ticket",
      "type": "n8n-nodes-base.set",
      "position": [
        592,
        192
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "assignedTo",
              "value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
      "name": "Notificar al Asignado (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1040,
        96
      ],
      "parameters": {
        "text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
        "channel": "your-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
      "name": "Esperar Verificación de SLA",
      "type": "n8n-nodes-base.wait",
      "position": [
        1040,
        480
      ],
      "webhookId": "b4c95e87-fc25-40a7-8c70-1a81bed7cb14",
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -1200,
        384
      ],
      "webhookId": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
      "parameters": {
        "path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
      "name": "Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1248,
        32
      ],
      "parameters": {
        "width": 192,
        "height": 512,
        "content": "Runs every 15 minutes or via webhook (/complaint-handler)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
      "name": "Nota Adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1008,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Fetches recent posts from Instagram Graph API\n"
      },
      "typeVersion": 1
    },
    {
      "id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
      "name": "Nota Adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -352,
        32
      ],
      "parameters": {
        "width": 400,
        "height": 512,
        "content": "Uses AI to classify if complaint, extract issue/severity\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
      "name": "Nota Adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        112,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Branches: Proceed if yes, end if no\n"
      },
      "typeVersion": 1
    },
    {
      "id": "edd42d16-01a1-46a4-9780-5ca92f864660",
      "name": "Nota Adhesiva4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Processes each comment individually to avoid rate limits\n"
      },
      "typeVersion": 1
    },
    {
      "id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
      "name": "Nota Adhesiva5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Retrieves comments for the latest post\n"
      },
      "typeVersion": 1
    },
    {
      "id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
      "name": "Nota Adhesiva6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        336,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Loads team roster from TeamMembers sheet or Terminates non-complaint branches\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
      "name": "Nota Adhesiva7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        544,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Sets assignee via round-robin logic\n"
      },
      "typeVersion": 1
    },
    {
      "id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
      "name": "Nota Adhesiva8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1008,
        -64
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Alerts assigned team member\n"
      },
      "typeVersion": 1
    },
    {
      "id": "d0d2424b-b7ba-4616-af91-9dac59373770",
      "name": "Nota Adhesiva9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        784,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Appends new ticket with details and SLA due date\n"
      },
      "typeVersion": 1
    },
    {
      "id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
      "name": "Nota Adhesiva10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1248,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Looks up ticket status in sheet\n"
      },
      "typeVersion": 1
    },
    {
      "id": "a819645a-e779-4993-b669-64f15293d1be",
      "name": "Nota Adhesiva11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1024,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Delays to near-SLA-breach point (e.g., 20 hours)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
      "name": "Nota Adhesiva12",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1680,
        144
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Notifies manager for urgent action\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
      "name": "Nota Adhesiva13",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1456,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Checks if unresolved; escalates if yes\n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
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}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Gestión de tickets, Resumen de IA

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Analizador de participación y retroalimentación de asistentes en tiempo real
Analizar retroalimentación de campañas con análisis de sentimientos, Google Sheets, Slack y análisis de correos
If
Set
Slack
+
If
Set
Slack
14 NodosOneclick AI Squad
Investigación de mercado
Sistema de derivación y resumen de soporte al cliente con IA
Procesamiento automático de soporte al cliente con GPT-4o, Slack e integración CRM
If
Set
Code
+
If
Set
Code
32 NodosNodeAlchemy
Gestión de tickets
Detector de reservas fraudulentas: usar AI para identificar transacciones de viaje sospechosas
Detector de reservas fraudulentas: Identificar transacciones de viaje sospechosas con Google Gemini
If
Set
Code
+
If
Set
Code
20 NodosOneclick AI Squad
Operaciones de seguridad
Desarrollo de leads y flujos de correo electrónico
Usar Google Maps, SendGrid e IA para automatizar el desarrollo de leads B2B y el marketing por correo electrónico
If
Set
Code
+
If
Set
Code
141 NodosEzema Kingsley Chibuzo
Generación de leads
Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos31
Categoría2
Tipos de nodos10
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

Enlaces externos
Ver en n8n.io →

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Categorías

IA Multimodal
1540
Inteligencia Artificial
1108
Creación de contenido
695
Resumen de IA
516
Marketing
419
Chatbot de IA
251
Ingeniería
241
Investigación de mercado
203
Varios
193
Otros
176
Ventas
162
Operaciones de TI
156
Extracción de documentos
147
RAG de IA
146
Bloques de construcción
144
Redes sociales
137
Generación de leads
125
Productividad personal
117
DevOps
111
Recursos Humanos
101
Soporte
97
Nutrición de leads
87
CRM
82
Finanzas
81
Producto
77
Chatbot de soporte
76
Diseño
70
Gestión de tickets
67
Operaciones de seguridad
57
Procesamiento de facturas
53
Comercio de criptomonedas
49
Gestión de archivos
39
Gestión de proyectos
35
Wiki interno
32

Categorías: 34