Bot de preguntas frecuentes para aerolíneas
Este es unSupport Chatbot, AI Chatbotflujo de automatización del dominio deautomatización que contiene 27 nodos.Utiliza principalmente nodos como If, Code, Merge, Webhook, HttpRequest. Usar GPT-4 y clasificación de problemas para automatizar el soporte al cliente de aerolíneas
- •Punto final de HTTP Webhook (n8n generará automáticamente)
- •Pueden requerirse credenciales de autenticación para la API de destino
Nodos utilizados (27)
Categoría
{
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"meta": {
"instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281"
},
"name": "Airlines FAQ Bot",
"tags": [],
"nodes": [
{
"id": "d1db4f7a-cbb3-4ae1-a476-184c12f3b84c",
"name": "Webhook - Pregunta del Usuario",
"type": "n8n-nodes-base.webhook",
"notes": "Receives user questions from chat interface (web, mobile, messaging apps)",
"position": [
-2240,
-48
],
"webhookId": "airlines-faq-bot",
"parameters": {
"path": "airlines-faq",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 1.1
},
{
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"name": "Nota Adhesiva",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 4,
"width": 220,
"height": 316,
"content": "## 📥 ENTRY POINT\nReceives travel questions from users"
},
"typeVersion": 1
},
{
"id": "315fc368-5276-43ea-a448-9fa6196ad139",
"name": "Extraer y Limpiar Pregunta",
"type": "n8n-nodes-base.code",
"notes": "Parses webhook payload and extracts user question with metadata",
"position": [
-2016,
-48
],
"parameters": {
"jsCode": "// Extract and clean user input\nconst userQuestion = $input.item.json.body.question || $input.item.json.body.message || $input.item.json.body.text;\nconst userId = $input.item.json.body.user_id || $input.item.json.body.userId || 'anonymous';\nconst sessionId = $input.item.json.body.session_id || $input.item.json.body.sessionId || `session_${Date.now()}`;\nconst userName = $input.item.json.body.user_name || $input.item.json.body.userName || 'Traveler';\n\n// Clean the question\nconst cleanedQuestion = userQuestion.trim();\n\nreturn {\n json: {\n userQuestion: cleanedQuestion,\n userId: userId,\n sessionId: sessionId,\n userName: userName,\n timestamp: new Date().toISOString(),\n questionLength: cleanedQuestion.length\n }\n};"
},
"typeVersion": 2
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"name": "Nota Adhesiva1",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 5,
"width": 220,
"height": 316,
"content": "## 🔍 DATA EXTRACTION\nCleans and structures incoming question"
},
"typeVersion": 1
},
{
"id": "8497922b-c25a-499c-9011-30658f50f7fb",
"name": "Clasificar Categoría de Pregunta",
"type": "n8n-nodes-base.httpRequest",
"notes": "Uses AI to categorize the question type for better response handling",
"position": [
-1792,
-48
],
"parameters": {
"url": "https://api.openai.com/v1/chat/completions",
"options": {},
"sendBody": true,
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "model",
"value": "gpt-3.5-turbo"
},
{
"name": "messages",
"value": "=[{\"role\": \"system\", \"content\": \"You are a travel question classifier. Classify the following travel question into ONE of these categories: DESTINATIONS, PACKAGES, VISA, TRANSPORT, HOTELS, ACTIVITIES, BOOKING, CANCELLATION, BAGGAGE, GENERAL. Respond with only the category name in uppercase.\"}, {\"role\": \"user\", \"content\": \"{{ $json.userQuestion }}\"}]"
},
{
"name": "temperature",
"value": "0.2"
},
{
"name": "max_tokens",
"value": "20"
}
]
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"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
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"typeVersion": 4.2
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"name": "Nota Adhesiva2",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 6,
"width": 220,
"height": 364,
"content": "## 🏷️ CATEGORIZATION\nClassifies question into travel categories"
},
"typeVersion": 1
},
{
"id": "3cfb9603-87c8-400e-8759-16e48edc9b3a",
"name": "Analizar Resultado de Categoría",
"type": "n8n-nodes-base.code",
"notes": "Extracts and stores the detected question category",
"position": [
-1568,
-48
],
"parameters": {
"jsCode": "// Extract category from AI response\nconst category = $input.item.json.choices[0].message.content.trim().toUpperCase();\nconst previousData = $('Extract & Clean Question').item.json;\n\nreturn {\n json: {\n ...previousData,\n category: category,\n categoryDetected: true\n }\n};"
},
"typeVersion": 2
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"name": "Nota Adhesiva3",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 5,
"width": 220,
"height": 316,
"content": "## 📋 CATEGORY PARSING\nStores question category for routing"
},
"typeVersion": 1
},
{
"id": "bb2ef1fa-d174-4bc7-9701-2198294717ea",
"name": "Obtener Contexto de Base de Conocimiento",
"type": "n8n-nodes-base.code",
"notes": "Retrieves relevant information from knowledge base based on category",
"position": [
-1344,
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],
"parameters": {
"jsCode": "// Retrieve relevant knowledge base content based on category\nconst category = $input.item.json.category;\n\n// Knowledge base for different categories\nconst knowledgeBase = {\n DESTINATIONS: `Popular destinations include: Paris (France) - Eiffel Tower, museums; Tokyo (Japan) - temples, technology; New York (USA) - landmarks, culture; Dubai (UAE) - luxury, architecture; Bali (Indonesia) - beaches, temples; London (UK) - history, culture; Rome (Italy) - ancient sites; Barcelona (Spain) - architecture, beaches; Sydney (Australia) - Opera House, beaches; Singapore - modern city, gardens. Best times to visit vary by destination. Europe: April-October. Asia: November-March. Americas: Year-round with seasonal variations.`,\n \n PACKAGES: `Travel packages available: Honeymoon packages (7-14 days) with romantic destinations; Family packages with kid-friendly activities; Adventure packages including trekking, diving, skiing; Beach resort packages with all-inclusive options; Cultural tour packages with guided experiences; Business travel packages with flexible bookings; Group tour packages with fixed itineraries; Custom packages tailored to preferences. Packages include flights, hotels, transfers, and selected activities. Early bird discounts up to 20% available.`,\n \n VISA: `Visa requirements vary by destination and passport: EU citizens can travel visa-free within Schengen area; US/UK/Canada citizens have visa-free access to 150+ countries; Tourist visas typically valid 30-90 days; Business visas require company invitation letter; E-visas available for many countries (Turkey, India, Australia, etc.); Visa-on-arrival available in Thailand, Indonesia, Maldives; Processing time: 3-15 business days; Required documents: valid passport (6 months validity), photos, travel itinerary, proof of accommodation, bank statements.`,\n \n TRANSPORT: `Transportation options: International flights with major airlines (economy, business, first class); Domestic flights for inter-city travel; Airport transfers (private car, shuttle, taxi, metro); Train services (high-speed, regional); Car rentals with international/local companies; Private chauffeurs available; Bike rentals in tourist cities; Ferry services for island destinations; Metro/subway in major cities; Rideshare services (Uber, Lyft) available in most cities. Pre-booking recommended for better rates.`,\n \n HOTELS: `Accommodation options: 5-star luxury hotels with premium amenities; 4-star business hotels with conference facilities; 3-star tourist hotels for budget travelers; Boutique hotels with unique experiences; Beach resorts with all-inclusive packages; Airport hotels for layovers; Hostels for backpackers; Vacation rentals (Airbnb, apartments); Bed & breakfasts; Eco-lodges and sustainable accommodations. Amenities include: WiFi, breakfast, pool, gym, spa, concierge, room service. Free cancellation available on selected bookings.`,\n \n ACTIVITIES: `Popular activities: City tours (walking, bus, bike); Museum and gallery visits; Adventure sports (diving, skiing, paragliding); Cultural experiences (cooking classes, traditional shows); Beach activities (snorkeling, surfing, sailing); Wildlife safaris and nature tours; Food and wine tours; Shopping tours in local markets; Spa and wellness experiences; Night entertainment and cruises; Photography tours; Theme parks and attractions. Activities can be pre-booked or arranged on arrival.`,\n \n BOOKING: `Booking process: Search flights/hotels on website or app; Select dates, passengers, preferences; Compare prices and options; Add extras (meals, baggage, insurance); Enter passenger details; Choose payment method (card, PayPal, installments); Receive instant confirmation email; E-tickets sent to email/app; Check-in online 24-48 hours before departure; Modify booking through manage booking section. Customer support available 24/7. Book in advance for better prices (2-3 months recommended).`,\n \n CANCELLATION: `Cancellation policy: Free cancellation up to 24 hours for most bookings; Refundable tickets allow cancellation with fees; Non-refundable tickets have restrictions; Cancellation fees: 0-100% depending on timing; Hotels: usually free cancellation 1-3 days before check-in; Packages: cancellation fees apply per component; Medical emergencies considered for exceptions; Travel insurance covers cancellations; Refund processing: 7-14 business days; Online cancellation available through manage booking. Contact support for assistance.`,\n \n BAGGAGE: `Baggage allowance: Economy class - 1 cabin bag (7-10kg) + 1 checked bag (20-23kg); Business class - 2 cabin bags + 2 checked bags (32kg each); Cabin baggage dimensions: 55x40x20cm; Excess baggage charged per kg; Liquid restrictions: max 100ml containers in clear bag; Sports equipment charged separately; Musical instruments as cabin baggage (subject to size); Prohibited items: weapons, explosives, flammables; Fragile items declaration recommended; Lost baggage claim at airport desk; Delayed baggage compensation available.`,\n \n GENERAL: `General travel information: Customer service available 24/7 via phone, email, chat; Mobile app for iOS and Android; Loyalty program with points and rewards; Travel insurance recommended for all bookings; Payment options: credit/debit cards, PayPal, installments; Multi-currency support; Newsletter for deals and offers; Best price guarantee; Flexible booking options; Group booking discounts; Corporate travel solutions; Travel advisories and safety tips; Passport and document checklist; Health and vaccination requirements; Currency exchange information.`\n};\n\nconst relevantContext = knowledgeBase[category] || knowledgeBase['GENERAL'];\n\nreturn {\n json: {\n ...$input.item.json,\n knowledgeContext: relevantContext,\n contextLength: relevantContext.length\n }\n};"
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"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 4,
"height": 300,
"content": "## 📚 KNOWLEDGE BASE\nFetches relevant travel information"
},
"typeVersion": 1
},
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"id": "41dd1bb9-921f-4260-aa46-0af5ac648a4b",
"name": "Generar Respuesta de IA",
"type": "n8n-nodes-base.httpRequest",
"notes": "Uses GPT-4 to generate accurate, contextual answer to user's question",
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"parameters": {
"url": "https://api.openai.com/v1/chat/completions",
"options": {},
"sendBody": true,
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "model",
"value": "gpt-4"
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{
"name": "messages",
"value": "=[{\"role\": \"system\", \"content\": \"You are a helpful and friendly airlines travel assistant. Answer travel questions accurately based on the provided context. Be concise but informative. Use a warm, professional tone. If you don't have specific information, provide general guidance and suggest contacting customer support for details. Always prioritize customer satisfaction and safety.\\n\\nContext Information:\\n{{ $json.knowledgeContext }}\"}, {\"role\": \"user\", \"content\": \"{{ $json.userQuestion }}\"}]"
},
{
"name": "temperature",
"value": "0.7"
},
{
"name": "max_tokens",
"value": "500"
}
]
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"headerParameters": {
"parameters": [
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"name": "Content-Type",
"value": "application/json"
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"typeVersion": 4.2
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"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 6,
"height": 284,
"content": "## 🤖 AI RESPONSE\nGenerates intelligent answer using GPT-4"
},
"typeVersion": 1
},
{
"id": "e153881f-8b15-4138-9b2b-40aca2b9da64",
"name": "Formatear Respuesta Final",
"type": "n8n-nodes-base.code",
"notes": "Formats AI answer with quick links and related resources",
"position": [
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],
"parameters": {
"jsCode": "// Extract AI answer and add helpful resources\nconst aiAnswer = $input.item.json.choices[0].message.content.trim();\nconst previousData = $('Fetch Knowledge Base Context').item.json;\nconst category = previousData.category;\n\n// Add relevant quick links based on category\nconst quickLinks = {\n DESTINATIONS: ['View All Destinations', 'Travel Guides', 'Best Time to Visit'],\n PACKAGES: ['Browse Packages', 'Custom Package Builder', 'Special Offers'],\n VISA: ['Visa Requirements Checker', 'Document Checklist', 'Visa Application'],\n TRANSPORT: ['Book Flights', 'Airport Transfers', 'Car Rentals'],\n HOTELS: ['Search Hotels', 'Hotel Deals', 'Partner Properties'],\n ACTIVITIES: ['Popular Activities', 'Book Tours', 'Local Experiences'],\n BOOKING: ['New Booking', 'Manage Booking', 'Check-in Online'],\n CANCELLATION: ['Cancel Booking', 'Refund Status', 'Change Booking'],\n BAGGAGE: ['Baggage Policy', 'Add Extra Baggage', 'Track Baggage'],\n GENERAL: ['Contact Support', 'FAQs', 'Travel Tips']\n};\n\nconst relatedLinks = quickLinks[category] || quickLinks['GENERAL'];\n\nreturn {\n json: {\n answer: aiAnswer,\n category: category,\n relatedLinks: relatedLinks,\n userQuestion: previousData.userQuestion,\n userName: previousData.userName,\n userId: previousData.userId,\n sessionId: previousData.sessionId,\n timestamp: previousData.timestamp,\n answerLength: aiAnswer.length,\n tokensUsed: $input.item.json.usage?.total_tokens || 0\n }\n};"
},
"typeVersion": 2
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"name": "Nota Adhesiva6",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 5,
"width": 220,
"height": 316,
"content": "## 📝 RESPONSE FORMATTING\nAdds helpful links and structures reply"
},
"typeVersion": 1
},
{
"id": "8ca97e45-3377-43ec-986c-60437382fc97",
"name": "Verificar Satisfacción del Usuario",
"type": "n8n-nodes-base.if",
"notes": "Detects positive feedback or satisfaction indicators in user response",
"position": [
-672,
-48
],
"parameters": {
"options": {},
"conditions": {
"options": {
"leftValue": "",
"caseSensitive": false
},
"combinator": "and",
"conditions": [
{
"id": "satisfaction-check",
"operator": {
"type": "string",
"operation": "regex"
},
"leftValue": "={{ $json.userQuestion.toLowerCase() }}",
"rightValue": "thank|thanks|helpful|great|perfect|excellent|satisfied"
}
]
}
},
"typeVersion": 2
},
{
"id": "df25cb34-8bfc-49dc-84e2-fb49e4eaa574",
"name": "Nota Adhesiva7",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 4,
"width": 220,
"height": 428,
"content": "## ✅ SATISFACTION CHECK\nDetects if user is satisfied with answer"
},
"typeVersion": 1
},
{
"id": "02415ea9-30f3-4e6a-9417-cbddb271385c",
"name": "Registrar Usuario Satisfecho",
"type": "n8n-nodes-base.code",
"notes": "Records satisfied user interaction for analytics",
"position": [
-448,
-144
],
"parameters": {
"jsCode": "// Log satisfied interaction\nconst logData = $input.item.json;\n\nreturn {\n json: {\n ...logData,\n satisfactionStatus: 'satisfied',\n followUpOffered: false,\n needsHumanSupport: false\n }\n};"
},
"typeVersion": 2
},
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"name": "Nota Adhesiva8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-480,
-400
],
"parameters": {
"color": 6,
"width": 200,
"height": 280,
"content": "## 😊 SATISFIED PATH\nUser is happy with the response"
},
"typeVersion": 1
},
{
"id": "cd966262-02d7-4a2a-8c4d-d4817274cbf6",
"name": "Ofrecer Soporte Humano",
"type": "n8n-nodes-base.code",
"notes": "Offers human agent support if user seems unsatisfied or needs more help",
"position": [
-448,
48
],
"parameters": {
"jsCode": "// Add follow-up offer for unsure users\nconst logData = $input.item.json;\n\nreturn {\n json: {\n ...logData,\n satisfactionStatus: 'needs_followup',\n followUpOffered: true,\n followUpMessage: 'Would you like to speak with a travel specialist for more personalized assistance? Or do you have any other questions?',\n supportOptions: ['Chat with Agent', 'Schedule Call', 'Send Email', 'Continue with Bot']\n }\n};"
},
"typeVersion": 2
},
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"id": "d7e44de7-358f-49b8-b33d-4a07a9119405",
"name": "Nota Adhesiva9",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 5,
"width": 200,
"height": 328,
"content": "## 🤝 FOLLOW-UP PATH\nOffers additional support options"
},
"typeVersion": 1
},
{
"id": "d109c4a2-0fbf-4d2d-b83a-6a564dc0debf",
"name": "Unificar Rutas de Satisfacción",
"type": "n8n-nodes-base.merge",
"notes": "Combines both satisfaction paths into single output stream",
"position": [
-224,
-48
],
"parameters": {
"mode": "combine",
"options": {}
},
"typeVersion": 3
},
{
"id": "93a86c68-f530-42e1-bdb8-fc96d2a8ff0f",
"name": "Nota Adhesiva10",
"type": "n8n-nodes-base.stickyNote",
"position": [
-276,
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],
"parameters": {
"color": 4,
"width": 200,
"height": 332,
"content": "## 🔀 PATH MERGE\nCombines different user paths"
},
"typeVersion": 1
},
{
"id": "74c7c9f0-6980-49c3-ad70-83a1302b30f8",
"name": "Registrar Interacción en Base de Datos",
"type": "n8n-nodes-base.httpRequest",
"notes": "Saves complete interaction data to database for analytics and training",
"position": [
0,
-48
],
"parameters": {
"url": "https://your-database-api.com/logs/interactions",
"options": {},
"sendBody": true,
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "userId",
"value": "={{ $json.userId }}"
},
{
"name": "sessionId",
"value": "={{ $json.sessionId }}"
},
{
"name": "question",
"value": "={{ $json.userQuestion }}"
},
{
"name": "category",
"value": "={{ $json.category }}"
},
{
"name": "answer",
"value": "={{ $json.answer }}"
},
{
"name": "satisfaction",
"value": "={{ $json.satisfactionStatus }}"
},
{
"name": "timestamp",
"value": "={{ $json.timestamp }}"
},
{
"name": "tokensUsed",
"value": "={{ $json.tokensUsed }}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.2
},
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"name": "Nota Adhesiva11",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 6,
"width": 220,
"height": 428,
"content": "## 💾 DATABASE LOGGING\nStores conversation for analytics"
},
"typeVersion": 1
},
{
"id": "74fac8eb-c4d9-4c90-bb9b-b8a833e2285b",
"name": "Enviar Respuesta al Usuario",
"type": "n8n-nodes-base.respondToWebhook",
"notes": "Sends formatted answer back to user via webhook response",
"position": [
224,
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],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={{ {\n \"status\": \"success\",\n \"answer\": $json.answer,\n \"category\": $json.category,\n \"relatedLinks\": $json.relatedLinks,\n \"followUpMessage\": $json.followUpMessage || null,\n \"supportOptions\": $json.supportOptions || null,\n \"sessionId\": $json.sessionId,\n \"timestamp\": $json.timestamp\n} }}"
},
"typeVersion": 1.1
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"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 5,
"width": 220,
"height": 364,
"content": "## 📤 RESPONSE DELIVERY\nSends answer back to user interface"
},
"typeVersion": 1
},
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"id": "76739678-85b5-4e62-a537-ad651b769001",
"name": "Nota Adhesiva13",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 3,
"width": 380,
"height": 664,
"content": "## ✈️ AIRLINES FAQ BOT\n\n**Intelligent Travel Assistant**\n\n**Categories Handled:**\n• Destinations & Travel Info\n• Package Deals & Offers \n• Visa Requirements\n• Transportation Options\n• Hotel Bookings\n• Activities & Tours\n• Booking Management\n• Cancellations & Refunds\n• Baggage Policies\n• General Inquiries\n\n**Features:**\n✓ AI-powered responses\n✓ Context-aware answers\n✓ Category classification\n✓ Quick links & resources\n✓ Satisfaction tracking\n✓ Human support escalation\n✓ Conversation logging\n\n**Setup Required:**\n1. Add OpenAI API key\n2. Configure database endpoint\n3. Customize knowledge base\n4. Test webhook URL\n5. Connect to chat interface"
},
"typeVersion": 1
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],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "255b9151-2d16-4a97-8929-7c4fe0306493",
"connections": {
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}¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Chatbot de soporte, Chatbot de IA
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Oneclick AI Squad
@oneclick-aiThe AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.
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