Soporte a clientes y ventas
Intermedio
Este es unSales, Support, AIflujo de automatización del dominio deautomatización que contiene 10 nodos.Utiliza principalmente nodos como Agent, GoogleSheetsTool, ChatTrigger, LmChatOpenAi, MemoryBufferWindow, combinando tecnología de inteligencia artificial para lograr automatización inteligente. Smart sales support chatbot (GPT-4o with Google Sheets)
Requisitos previos
- •Credenciales de API de Google Sheets
- •Clave de API de OpenAI
Nodos utilizados (10)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"id": "7Pw91QNT4UGeNmL5",
"meta": {
"instanceId": "95959af22bc98ea4ce12f3aa06514276ddf020a37e9465025051938d10308902",
"templateCredsSetupCompleted": true
},
"name": "Customer and Sales Support",
"tags": [],
"nodes": [
{
"id": "99d711a1-2341-493b-ba56-e40e76e07d97",
"name": "Al recibir mensaje de chat",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-360,
-120
],
"webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
"parameters": {
"public": true,
"options": {
"responseMode": "lastNode",
"loadPreviousSession": "memory"
},
"initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
},
"typeVersion": 1.1
},
{
"id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
"name": "Modelo de chat OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
60,
260
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "gpt-4.1"
},
"options": {
"maxTokens": 1024,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "zqONgMf7CM0LERga",
"name": "OpenAi DPL 2"
}
},
"typeVersion": 1.2
},
{
"id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
"name": "Simple Memoria",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-220,
240
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
"name": "Place order",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
540,
240
],
"parameters": {
"columns": {
"value": {
"Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
"Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
"Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
"Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
"Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
"Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
"Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case ID",
"type": "string",
"display": true,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Address",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Address",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 622166849,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
"cachedResultName": "Order placed"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
"name": "Update Stock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
660,
240
],
"parameters": {
"columns": {
"value": {
"Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
"Updated ISO": "={{ $now.toISO() }}",
"Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
},
"schema": [
{
"id": "Case ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Type",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Type",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity Available",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity Available",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Initial Inventory,",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Initial Inventory,",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sold",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sold",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Updated ISO",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Updated ISO",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Case ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"name": "Support Agente",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
120,
-120
],
"parameters": {
"options": {
"systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock { \"phone_model\": string }\n • Returns: [{ \"case_id\": int, \"case_name\": string,\n \"quantity_available\": int, \"sold\": int,\n \"image_url\": string, ... }]\n• PlaceOrder { \"case_id\": int,\n \"case_name\": string,\n \"phone_model\": string,\n \"customer_name\": string,\n \"phone_number\": string,\n \"address\": string,\n \"quantity\": int }\n• UpdateStock { \"case_id\": int,\n \"quantity_sold\": int,\n \"quantity_available\": int,\n \"sold\": int }\n• The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n appears **in the same row as the chosen case_name** from the latest\n GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with: **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n Markdown: \n ``\n5. Legal case_ids set\n • The only valid case_id values are the ones you just received from\n GetStock in this conversation turn.\n6. Guard clause\n • If you do not have a valid case_id for the customer’s chosen case,\n ask follow-up questions or run GetStock again. DO NOT guess.\n7.Picking the correct case_id\n a. After GetStock returns, keep its rows in memory.\n b. When the customer names a case_name you just showed, locate the row\n whose case_name matches **exactly** (case-insensitive) and copy that\n row’s case_id.\n c. If more than one row shares the same case_name, ask which “Option #”\n or show a numbered list so they can pick. Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model. \nb. From GetStock output read:\n qa = quantity_available\n sold = sold\n img = image_url \n • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n • EXACT match: one row → use that row’s case_id.\n • Multiple matches: show a numbered list and ask the customer to\n choose (e.g. “Type 1 or 2”). Run no tools until they choose.\n Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**. \nf. After PlaceOrder succeeds, compute:\n qa_new = qa - quantity\n sold_new = sold + quantity\n then call **UpdateStock** with:\n { \"case_id\": ..., \"quantity_sold\": quantity,\n \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha? \nAssistant → tool: \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example) \n[\n {\n \"case_id\": 312,\n \"case_name\": \"Clear MagSafe Case\",\n \"quantity_available\": 25,\n \"sold\": 75,\n \"image_url\": \"https://example.com/clear-case.png\"\n }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101 \"Leather Flip\" qty 3\n2. case_id 202 \"Leather Flip\" qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha. \n\n",
"returnIntermediateSteps": true
}
},
"retryOnFail": true,
"typeVersion": 1.8
},
{
"id": "03153a59-4971-49db-86c2-5fd245b36d28",
"name": "GetStock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
400,
240
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
"lookupColumn": "Phone Model"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
},
"combineFilters": "OR"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
"connections": {
"03153a59-4971-49db-86c2-5fd245b36d28": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"008d806b-e56d-4c37-b64d-2eb6792eefb5": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"9f1d892a-ad76-47ce-815f-1a7cc7a46cf8": {
"ai_tool": [
[
{
"node": "Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Support Agent",
"type": "ai_memory",
"index": 0
},
{
"node": "When chat message received",
"type": "ai_memory",
"index": 0
}
]
]
},
"Support Agent": {
"main": [
[]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Support Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Support Agent",
"type": "main",
"index": 0
}
]
]
}
}
}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Intermedio - Ventas, Soporte, Inteligencia Artificial
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Información del flujo de trabajo
Nivel de dificultad
Intermedio
Número de nodos10
Categoría3
Tipos de nodos7
Descripción de la dificultad
Autor
Babish Shrestha
@bbzI’m currently obsessed with building cool things using AI automation and AI agents — systems that save time, cut manual work, and actually do stuff on their own. If there’s a way to automate it, I’m probably already trying it out (or planning to). Having worked in IT industry for 15 years, I’m combining that background with AI to help businesses move smarter, not just faster.
Enlaces externos
Ver en n8n.io →
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