8
n8n Españolamn8n.com

Agente de apoyo al director con equipos de soporte al cliente

Avanzado

Este es unSupport Chatbot, AI Chatbotflujo de automatización del dominio deautomatización que contiene 18 nodos.Utiliza principalmente nodos como Agent, AgentTool, ToolThink, ChatTrigger, LmChatOpenAi. 基于 OpenAI O3 + GPT-4.1-mini 多agente团队de全面cliente支持

Requisitos previos
  • •Clave de API de OpenAI

Nodos utilizados (18)

StickyNote
Agent
AgentTool
ToolThink
ChatTrigger
LmChatOpenAi

Categoría

Chatbot de soporte
Chatbot de IA
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
React Flow
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "meta": {
    "instanceId": "12e6f290a974a1eee154f8d915aade185e90e826260e6aeab8a087ba7386a1bc",
    "templateCredsSetupCompleted": true
  },
  "name": "Support Director Agent with Customer Support Team",
  "nodes": [
    {
      "id": "support-chat-trigger",
      "name": "Cuando se recibe un mensaje en el chat",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -2864,
        -576
      ],
      "webhookId": "support-webhook-id",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "support-director-agent",
      "name": "Agente Director de Soporte",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -2640,
        -816
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "support-think",
      "name": "Pensar",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        -2512,
        -496
      ],
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "tier1-agent",
      "name": "Agente de Soporte de Nivel 1",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -2240,
        -96
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in first-line customer support, basic troubleshooting, account assistance, and general inquiries"
      },
      "typeVersion": 2.2
    },
    {
      "id": "technical-agent",
      "name": "Especialista en Soporte Técnico",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1280,
        -704
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in complex technical issues, API debugging, integration problems, and advanced troubleshooting"
      },
      "typeVersion": 2.2
    },
    {
      "id": "success-agent",
      "name": "Defensor de Éxito del Cliente",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1840,
        -304
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer onboarding, feature adoption, account health monitoring, and retention strategies"
      },
      "typeVersion": 2.2
    },
    {
      "id": "knowledge-agent",
      "name": "Gestor de Base de Conocimiento",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in creating help articles, FAQs, documentation, and knowledge management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "escalation-agent",
      "name": "Manejador de Escalaciones",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1744,
        -1024
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in handling escalated complaints, priority issues, VIP customer problems, and crisis management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "qa-agent",
      "name": "Especialista en Garantía de Calidad",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1344,
        -1264
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in support quality monitoring, response evaluation, team performance analysis, and improvement recommendations"
      },
      "typeVersion": 2.2
    },
    {
      "id": "director-model",
      "name": "OpenAI Modelo de Chat Director",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2672,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "o3",
          "cachedResultName": "o3"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "tier1-model",
      "name": "OpenAI Modelo de Chat 1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2208,
        368
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "technical-model",
      "name": "OpenAI Modelo de Chat 2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "success-model",
      "name": "OpenAI Modelo de Chat 3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1824,
        -144
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "knowledge-model",
      "name": "OpenAI Modelo de Chat 4",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1328,
        96
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "escalation-model",
      "name": "OpenAI Modelo de Chat 5",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1776,
        -768
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "qa-model",
      "name": "OpenAI Modelo de Chat 6",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -944
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "header-sticky",
      "name": "Encabezado de Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -880
      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 320,
        "content": "=======================================\n  SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM\n=======================================\nFor any questions or support, please contact:\n    Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n   - YouTube: https://www.youtube.com/@YaronBeen/videos\n   - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
      },
      "typeVersion": 1
    },
    {
      "id": "main-sticky",
      "name": "Contenido Principal de Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -544
      ],
      "parameters": {
        "color": 5,
        "width": 740,
        "height": 2500,
        "content": "## 🧠 **SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM - AI WORKFLOW**\n\n**🔥 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSupport #ServiceExcellence #n8nWorkflows #OpenAI #SupportAutomation\n\n---\n\n### 📝 **Overview**\n\nThis multi-agent n8n automation simulates a complete customer support department. A strategic Support Director agent receives your chat input, analyzes support needs, and delegates to specialized agents for tier 1 support, technical assistance, customer success, knowledge management, escalations, and quality assurance—delivering comprehensive customer service solutions instantly.\n\n---\n\n### ⚙️ **How It Works**\n\n1. **Chat trigger** receives support requests (e.g., \"Customer can't connect to API\")\n2. **Support Director Agent** (O3) analyzes request and determines required support functions\n3. Delegates to specialist agents:\n   - Tier 1 Support Agent\n   - Technical Support Specialist\n   - Customer Success Advocate\n   - Knowledge Base Manager\n   - Escalation Handler\n   - Quality Assurance Specialist\n4. Each agent uses **GPT-4.1-mini** for fast, focused execution\n5. Results compiled and returned via chat or integrated with support systems\n\n---\n\n### 👥 **Meet Your AI Support Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| 🧠 **Support Director** | Strategic support oversight & delegation | O3 | Central command |\n| 🎯 **Tier 1 Support** | Basic troubleshooting, account help | GPT-4.1-mini | First-line solutions |\n| 🔧 **Technical Specialist** | Complex technical issues, API support | GPT-4.1-mini | Technical resolutions |\n| 🎓 **Customer Success** | Onboarding, adoption, retention | GPT-4.1-mini | Success strategies |\n| 📚 **Knowledge Manager** | Documentation, FAQs, help articles | GPT-4.1-mini | Knowledge content |\n| 🚨 **Escalation Handler** | Priority issues, VIP customers | GPT-4.1-mini | Crisis management |\n| ⭐ **QA Specialist** | Quality monitoring, performance analysis | GPT-4.1-mini | Quality insights |\n\n---\n\n### 💡 **Use Cases**\n\n- **Complete Support Cycle**: Inquiry → Triage → Resolution → Follow-up\n- **Technical Documentation**: API guides, troubleshooting manuals\n- **Customer Onboarding**: Welcome sequences, feature tours, training\n- **Escalation Management**: VIP support, complaint resolution\n- **Quality Monitoring**: Response evaluation, team performance\n- **Knowledge Base**: Self-service content, FAQ optimization\n\n---\n\n### 💸 **Cost Optimization**\n\n- **O3 for Director**: Strategic decisions only\n- **GPT-4.1-mini for specialists**: 90% cost reduction\n- **Parallel processing**: All agents work simultaneously\n- **Solution caching**: Reuse common support responses\n\n---\n\n### 🏷️ **Tags**\n\n#CustomerSupport #HelpDesk #TechnicalSupport #CustomerSuccess #SupportAutomation\n#QualityAssurance #KnowledgeManagement #EscalationManagement #ServiceExcellence\n#CustomerExperience #n8n #OpenAI #MultiAgentSystem #SupportTech #CX"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "support-think": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "escalation-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "tier1-model": {
      "ai_languageModel": [
        [
          {
            "node": "tier1-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "technical-model": {
      "ai_languageModel": [
        [
          {
            "node": "technical-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "success-model": {
      "ai_languageModel": [
        [
          {
            "node": "success-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "knowledge-model": {
      "ai_languageModel": [
        [
          {
            "node": "knowledge-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "escalation-model": {
      "ai_languageModel": [
        [
          {
            "node": "escalation-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "qa-model": {
      "ai_languageModel": [
        [
          {
            "node": "qa-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "tier1-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "knowledge-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "success-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "director-model": {
      "ai_languageModel": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "support-chat-trigger": {
      "main": [
        [
          {
            "node": "support-director-agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "qa-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "technical-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Chatbot de soporte, Chatbot de IA

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos18
Categoría2
Tipos de nodos6
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Yaron Been

Yaron Been

@yaron-nofluff

Building AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host If you need any help with Automations, feel free to reach out via linkedin: https://www.linkedin.com/in/yaronbeen/ And check out my Youtube channel: https://www.youtube.com/@YaronBeen/videos

Enlaces externos
Ver en n8n.io →

Compartir este flujo de trabajo

Categorías

IA Multimodal
1540
Inteligencia Artificial
1108
Creación de contenido
695
Resumen de IA
516
Marketing
419
Chatbot de IA
251
Ingeniería
241
Investigación de mercado
203
Varios
193
Otros
176
Ventas
162
Operaciones de TI
156
Extracción de documentos
147
RAG de IA
146
Bloques de construcción
144
Redes sociales
137
Generación de leads
125
Productividad personal
117
DevOps
111
Recursos Humanos
101
Soporte
97
Nutrición de leads
87
CRM
82
Finanzas
81
Producto
77
Chatbot de soporte
76
Diseño
70
Gestión de tickets
67
Operaciones de seguridad
57
Procesamiento de facturas
53
Comercio de criptomonedas
49
Gestión de archivos
39
Gestión de proyectos
35
Wiki interno
32

Categorías: 34