Agente de soporte L1 de ServiceNow
Intermedio
Este es unAI Chatbot, Multimodal AIflujo de automatización del dominio deautomatización que contiene 15 nodos.Utiliza principalmente nodos como ServiceNow, HttpRequest, Agent, ChatTrigger, ToolSerpApi. Enrutamiento de chat para ServiceNow basado en GPT-4 - Eventos y solicitudes
Requisitos previos
- •Pueden requerirse credenciales de autenticación para la API de destino
- •Clave de API de OpenAI
Nodos utilizados (15)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"id": "wgebr18bzsF4QNVr",
"meta": {
"instanceId": "6004a16b59a95da573dfac2b89c29cb3d5d09e00386053659b2f24878624b8d6",
"templateCredsSetupCompleted": true
},
"name": "ServiceNow L1 Support Agent",
"tags": [],
"nodes": [
{
"id": "ad145ddf-9106-441d-94cd-ed87bbc85658",
"name": "Al recibir mensaje de chat",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-352,
16
],
"webhookId": "8b4142f0-e9e7-44da-90f1-dd94227275bd",
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "c0366cfa-74e0-405c-9941-a844262d84d0",
"name": "Modelo de chat OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-240,
272
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "2b11cc62-9c8f-4248-86c3-6c8ebfe84361",
"name": "Clasificador de texto",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
-80,
48
],
"parameters": {
"options": {
"enableAutoFixing": true,
"systemPromptTemplate": "Please classify the text provided by the user into one of the following categories: {categories}, and use the provided formatting instructions below. Don't explain, and only output the json."
},
"inputText": "={{ $json.chatInput }}",
"categories": {
"categories": [
{
"category": "Incident",
"description": "Incident- If something is broken or not working or it's a complaint etc. Then it is an incident "
},
{
"category": "Request",
"description": "Request- If something is a access request or provisioning ask, product etc orders then it is request"
},
{
"category": "Everything Else",
"description": "Everything which is not part of either of those categories must come here like Knowledge Search"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"name": "Agente IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
480,
272
],
"parameters": {
"options": {
"systemMessage": "You are a helpful assistant. Who creates requests based on the user query using the tool. Always create the request using the http tool attached to you"
}
},
"typeVersion": 2.1
},
{
"id": "823405a4-92b9-46ac-a241-b3a428a1c940",
"name": "Modelo de chat OpenAI1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
352,
496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "d0d74ce3-d5cc-47ab-85c8-d06e95d553dd",
"name": "Simple Memoria",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
544,
496
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"name": "Cadena de resumen",
"type": "@n8n/n8n-nodes-langchain.chainSummarization",
"position": [
1104,
64
],
"parameters": {
"options": {
"summarizationMethodAndPrompts": {
"values": {
"prompt": "=Write a user friendly summary of the following:\n\n\nAgent Action\"{text}\" \nUser Query\"{{ $('When chat message received').item.json.chatInput }}\"\n\n\nCONCISE SUMMARY: ",
"summarizationMethod": "stuff"
}
}
}
},
"typeVersion": 2.1
},
{
"id": "f0843c75-fe30-4bed-8427-d975e5e7dd5c",
"name": "Modelo de chat OpenAI3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1184,
320
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "9e170bf4-ca79-466b-a57b-80bf0f56d007",
"name": "Solicitud HTTP1",
"type": "n8n-nodes-base.httpRequest",
"position": [
560,
32
],
"parameters": {
"url": "https://dev353652.service-now.com/api/sn_sc/servicecatalog/items/a4cc1293939362504311f6fa3d03d698/order_now",
"method": "POST",
"options": {},
"jsonBody": "={\n \"sysparm_quantity\": 1,\n \"variables\": {\n \"description\": \"{{ $('When chat message received').item.json.chatInput }}\"\n }\n}\n",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Accept",
"value": "application/json"
}
]
},
"nodeCredentialType": "serviceNowBasicApi"
},
"credentials": {
"serviceNowBasicApi": {
"id": "KxyhRaz4peVyPmfe",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 4.2
},
{
"id": "afb9f332-0972-4854-a3fb-180992307f49",
"name": "Create an incident",
"type": "n8n-nodes-base.serviceNow",
"position": [
560,
-144
],
"parameters": {
"resource": "incident",
"operation": "create",
"authentication": "basicAuth",
"additionalFields": {},
"short_description": "={{ $('When chat message received').item.json.chatInput }}"
},
"credentials": {
"serviceNowBasicApi": {
"id": "KxyhRaz4peVyPmfe",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1
},
{
"id": "7fa36225-2adb-4534-9652-b55afbcb14f4",
"name": "SerpAPI",
"type": "@n8n/n8n-nodes-langchain.toolSerpApi",
"position": [
736,
496
],
"parameters": {
"options": {}
},
"credentials": {
"serpApi": {
"id": "5P7rGPm6cF7iPBTo",
"name": "SerpAPI account 2"
}
},
"typeVersion": 1
},
{
"id": "b7b3f641-523a-4360-9e56-1f7e4b614128",
"name": "Nota adhesiva",
"type": "n8n-nodes-base.stickyNote",
"position": [
-96,
-192
],
"parameters": {
"color": 3,
"width": 288,
"height": 208,
"content": "## Text Classifier\n\nThis will categorize all the user queries in 3 categorize\n1- Incident\n2-Request\n3- Everything Else\n"
},
"typeVersion": 1
},
{
"id": "020ea78c-ae47-4937-9867-ceb6a9503aa5",
"name": "Nota adhesiva1",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
-288
],
"parameters": {
"content": "## Create Incident\nUsing ServiceNow Connector to create an Incident"
},
"typeVersion": 1
},
{
"id": "acdb5a12-9f4a-4dfd-8f82-b4ad8ccbe4ef",
"name": "Nota adhesiva3",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
320
],
"parameters": {
"content": "## Lastly\nTo handle all other cases. I am using a AI Agent with Web Search API"
},
"typeVersion": 1
},
{
"id": "a7f8c6f9-d624-46fc-8f04-f4dd7164adb7",
"name": "Nota adhesiva4",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
-48
],
"parameters": {
"height": 272,
"content": "## Submit a General Request\nFor Demo Purpose I am only Submitting a General Request. Using Service Catalog API https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html#title_servicecat-POST-cart-sub_order"
},
"typeVersion": 1
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "78eec813-6c33-4ab8-a496-1e5d47eb4311",
"connections": {
"7fa36225-2adb-4534-9652-b55afbcb14f4": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Summarization Chain",
"type": "main",
"index": 0
}
]
]
},
"HTTP Request1": {
"main": [
[
{
"node": "Summarization Chain",
"type": "main",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Text Classifier": {
"main": [
[
{
"node": "afb9f332-0972-4854-a3fb-180992307f49",
"type": "main",
"index": 0
}
],
[
{
"node": "HTTP Request1",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Text Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"afb9f332-0972-4854-a3fb-180992307f49": {
"main": [
[
{
"node": "Summarization Chain",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model3": {
"ai_languageModel": [
[
{
"node": "Summarization Chain",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Text Classifier",
"type": "main",
"index": 0
}
]
]
}
}
}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Intermedio - Chatbot de IA, IA Multimodal
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Información del flujo de trabajo
Nivel de dificultad
Intermedio
Número de nodos15
Categoría2
Tipos de nodos10
Descripción de la dificultad
Autor
Tushar Mishra
@yajnaProblem Solver | ServiceNow Architect | AI/ML Specialist | Product Builder 1. 10+ years in tech consulting and product development across AI, enterprise platforms, and cloud ecosystems. 2. ISB AMP in Business Analytics; strong foundation in strategy + data. 3. Founder – ReAcademy.ai: Flashcard-based learning SaaS using AI & LLMs to transform PDFs into gamified micro-learning.
Enlaces externos
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