Procesamiento automatizado de soporte al cliente para comercio electrónico con un chatbot multilingüe de GPT-5 Nano
Este es unAI Chatbot, Multimodal AIflujo de automatización del dominio deautomatización que contiene 13 nodos.Utiliza principalmente nodos como Set, Merge, SplitOut, Agent, ChatTrigger. Procesamiento automático de soporte al cliente de comercio electrónico con un chatbot multilingüe GPT-5 Nano
- •Clave de API de OpenAI
Nodos utilizados (13)
Categoría
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"name": "OpenAI Modelo de Chat",
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"type": "n8n-nodes-base.splitOut",
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"fieldToSplitOut": "languages"
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"typeVersion": 1
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"name": "OpenAI Modelo de Chat2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"name": "Memoria Simple",
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"position": [
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"parameters": {
"sessionKey": "={{ $('When chat message received').item.json.sessionId }}",
"sessionIdType": "customKey"
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"typeVersion": 1.3
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{
"id": "e0b9ac67-8637-49f3-bdd6-e456823e91e6",
"name": "Indicadores de Lenguaje para E-commerce",
"type": "n8n-nodes-base.set",
"position": [
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"parameters": {
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"assignments": {
"assignments": [
{
"id": "languages",
"name": "languages",
"type": "array",
"value": [
{
"language": "english",
"system_prompt": "You are a friendly and professional ecommerce customer service assistant. Help customers with product inquiries, order tracking, returns, and general shopping questions. Always be polite, helpful, and aim to provide accurate information about products and services. If you cannot find specific information, guide the customer to the appropriate resources or suggest contacting human support. Keep responses concise but informative, and always prioritize customer satisfaction."
},
{
"language": "spanish",
"system_prompt": "Eres un asistente de servicio al cliente de comercio electrónico amigable y profesional. Ayuda a los clientes con consultas de productos, seguimiento de pedidos, devoluciones y preguntas generales de compras. Siempre sé cortés, útil y busca proporcionar información precisa sobre productos y servicios. Si no puedes encontrar información específica, guía al cliente a los recursos apropiados o sugiere contactar al soporte humano. Mantén las respuestas concisas pero informativas, y siempre prioriza la satisfacción del cliente."
},
{
"language": "french",
"system_prompt": "Vous êtes un assistant de service client e-commerce amical et professionnel. Aidez les clients avec les demandes de produits, le suivi des commandes, les retours et les questions générales d'achat. Soyez toujours poli, serviable et visez à fournir des informations précises sur les produits et services. Si vous ne trouvez pas d'informations spécifiques, guidez le client vers les ressources appropriées ou suggérez de contacter le support humain. Gardez les réponses concises mais informatives, et priorisez toujours la satisfaction du client."
}
]
}
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"typeVersion": 3.4
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"id": "b9266b06-fd77-420d-a320-570d58b3ab47",
"name": "Conservar Solo el Idioma Seleccionado",
"type": "n8n-nodes-base.merge",
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"parameters": {
"mode": "combine",
"options": {
"fuzzyCompare": false
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"advanced": true,
"mergeByFields": {
"values": [
{
"field1": "language",
"field2": "output.language"
}
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"typeVersion": 3.2
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{
"id": "2943304d-2f38-4cde-b351-98eced80460a",
"name": "Detectar Idioma",
"type": "@n8n/n8n-nodes-langchain.agent",
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"options": {
"systemMessage": "Identify what language this is written in. output the language. \n\noutput like this. all lower case\n\n{\n\t\"language\": \"English\"\n}"
},
"hasOutputParser": true
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"typeVersion": 2.2
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{
"id": "a3d76522-3b39-4674-9312-2090643d1235",
"name": "Agentee de Chat",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
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"parameters": {
"text": "={{ $('When chat message received').item.json.chatInput }}",
"options": {
"systemMessage": "={{ $json.system_prompt }}"
},
"promptType": "define"
},
"typeVersion": 2.2
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"content": "## ⚙️ Setup Instructions\n\n### 1️⃣ Set Up OpenAI Connection\n#### Get API Key\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys) \n2. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview) \n3. Add funds to your billing account \n4. Copy your API key into the **OpenAI credentials** in n8n \n\n### 2️⃣ Configure Your Languages & Prompts\n- Open the **Set Node** named `Ecommerce Language Prompts`. \n- Update or expand the list of languages and their **system prompts**. \n- Example already includes: \n - English \n - Spanish \n - French \n\n## 📬 Contact Information\nNeed help customizing this workflow or building similar automations? \n\n📧 Email: [robert@ynteractive.com](mailto:robert@ynteractive.com) \n🔗 LinkedIn: [Robert Breen](https://www.linkedin.com/in/robert-breen-29429625/) \n🌐 Website: [ynteractive.com](https://ynteractive.com) \n\n"
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"content": "# 🌍 Multilingual eCommerce Customer Service Chatbot (n8n Workflow)\n\nThis workflow creates a **multilingual eCommerce chatbot** that automatically detects the customer’s language and provides tailored responses. It is designed for online shops to improve customer support in English, Spanish, and French.\n\nThe chatbot is powered by **OpenAI’s GPT-5 Nano** and runs entirely inside **n8n**, with built-in memory to keep conversations contextual and helpful.\n"
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"content": "### 1. Set Up OpenAI Connection\n\n#### Get API Key:\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys)\n1. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview)\n2. Add funds to your billing account & copy your api key into the openAI credentials\n"
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"a9c9d55b-708d-4404-bde5-646690b1be8e": {
"ai_memory": [
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"node": "Agente de Chat",
"type": "ai_memory",
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}¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Intermedio - Chatbot de IA, IA Multimodal
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Robert Breen
@rbreenProfessional services consultant with over 10 years of experience solving complex business problems across industries. I specialize in n8n and process automation—designing custom workflows that integrate tools like Google Calendar, Airtable, GPT, and internal systems. Whether you need to automate scheduling, sync data, or streamline operations, I build solutions that save time and drive results.
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