Soporte al cliente de WhatsApp con IA (GPT-4, enrutamiento inteligente y base de conocimiento)
Este es unAI Chatbot, Multimodal AIflujo de automatización del dominio deautomatización que contiene 45 nodos.Utiliza principalmente nodos como Set, Gmail, Merge, Switch, Supabase. Soporte al cliente de WhatsApp basado en AI (GPT-4, enrutamiento inteligente y base de conocimiento)
- •Cuenta de Google y credenciales de API de Gmail
- •URL y Clave de API de Supabase
- •Credenciales de API de Google Sheets
- •Clave de API de OpenAI
- •Información de conexión de la base de datos PostgreSQL
Nodos utilizados (45)
Categoría
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"node": "a4aaede1-c203-404d-815d-1b809565aa15",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"734a03da-5151-4424-80cb-d93c239fb61c": {
"ai_outputParser": [
[
{
"node": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"type": "ai_outputParser",
"index": 0
}
]
]
}
}
}¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Chatbot de IA, IA Multimodal
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Paul
@diagoplAutomation expert & n8n power user. I build advanced workflows combining AI, outbound, and business logic. Grab my templates or reach out for custom builds.
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