Asistente de soporte al cliente de WhatsApp con IA completo para empresas con integración de CRM
Este es unSupport Chatbot, AI Chatbotflujo de automatización del dominio deautomatización que contiene 26 nodos.Utiliza principalmente nodos como Set, Switch, Webhook, Agent, HttpRequestTool. Construir un chatbot de soporte al cliente de WhatsApp integrado con LangChain, OpenAI y CRM
- •Punto final de HTTP Webhook (n8n generará automáticamente)
- •Pueden requerirse credenciales de autenticación para la API de destino
- •Clave de API de OpenAI
Nodos utilizados (26)
Categoría
{
"id": "9jAyoi6py4r2DQkS",
"meta": {
"instanceId": "ea2b41532677d34614d95d13d7d2ccb694657be482144baf71e7140df3b2a853"
},
"name": "Full Customer Support WhatsApp AI Bot for CRM-integrated Businesses",
"tags": [],
"nodes": [
{
"id": "18dcdb01-7416-4a81-bfcb-b5d8abd9faca",
"name": "Switch",
"type": "n8n-nodes-base.switch",
"position": [
624,
416
],
"parameters": {},
"typeVersion": 3.2
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{
"id": "623e9a7b-3778-494f-a919-781feab402af",
"name": "Prompt del Sistema de Pedidos",
"type": "n8n-nodes-base.set",
"position": [
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480
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "f6a27fb1-9291-4687-9625-8c9bea2375a1",
"name": "Agente de IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
2112,
480
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "8847a24d-1266-41fa-9dd1-8e6547716958",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1600,
816
],
"parameters": {},
"typeVersion": 1.2
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{
"id": "8fb14eb4-075d-45b4-a8b8-526f9d4651b8",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
48,
768
],
"parameters": {},
"typeVersion": 1.2
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{
"id": "c637dc10-ea64-4abd-83da-d9d7b67ec09a",
"name": "Analizador de Salida Estructurada",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
320,
784
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "662494b2-6e08-4e7c-8b8d-1caa3ef50490",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
304,
992
],
"parameters": {},
"typeVersion": 1.2
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{
"id": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
"name": "Prompt del Sistema de Sucursales",
"type": "n8n-nodes-base.set",
"position": [
1168,
160
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ef93f4fd-7e51-46fc-95a6-ab773df04579",
"name": "Prompt del Sistema de Menú",
"type": "n8n-nodes-base.set",
"position": [
1168,
320
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
"name": "Prompt del Sistema de Quejas",
"type": "n8n-nodes-base.set",
"position": [
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656
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "d4fa3686-d1e3-497f-9d0d-bfe791673dbd",
"name": "herramienta_busqueda_crm",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2384,
880
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "2bba142d-e8c5-46ca-b233-51db289b6d5d",
"name": "herramienta_guardar_registro_crm",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2272,
1056
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "f1b6aeec-f44d-46f7-b03b-35b21035a4ae",
"name": "herramienta_obtener_puntos_fidelidad",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2576,
896
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "37799578-729f-44f4-8297-649b9bb01f01",
"name": "herramienta_busqueda_articulos",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1952,
1088
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "91a47de2-80d5-4b09-9743-4a4e654776d4",
"name": "herramienta_busqueda_sucursales",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
2112,
1008
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "a71fb812-f415-4fc1-ba82-87e35a2fdf71",
"name": "herramienta_busqueda_categorias",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1856,
928
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "9d30bfe0-001e-4445-976e-0df5a8254ac2",
"name": "Webhook: Recibir mensaje WhatsApp",
"type": "n8n-nodes-base.webhook",
"position": [
-176,
480
],
"webhookId": "d51e6907-51df-47b8-81d6-0858de5fde03",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "189e3ce1-fec1-4d94-be73-da703118b87e",
"name": "Enrutador de Agente de IA: Clasificar mensaje",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
144,
480
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 2.2
},
{
"id": "3f65f56d-2d6d-4741-a490-51c0ac854efc",
"name": "Nota Adhesiva",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "f6a9d542-08a5-4c19-a1f3-6a906d10371e",
"name": "Memoria Simple-2",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1680,
960
],
"parameters": {},
"typeVersion": 1.3
},
{
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"name": "Memoria Simple",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
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768
],
"parameters": {},
"typeVersion": 1.3
},
{
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"name": "Nota Adhesiva1",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
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"typeVersion": 1
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"id": "a980ff51-7244-4ae3-bf8d-8cb7e328a5cf",
"name": "Nota Adhesiva2",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "8ae8e48b-169b-4108-a1dc-91846d6b67a3",
"name": "Enviar Saludo WhatsApp",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
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],
"parameters": {},
"notesInFlow": false,
"retryOnFail": true,
"typeVersion": 1
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{
"id": "464cada5-8d21-4d1a-ac0b-ef5abe8fdbff",
"name": "Enviar Respuesta al WhatsApp del Usuario",
"type": "n8n-nodes-evolution-api.evolutionApi",
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],
"parameters": {},
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{
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"name": "Nota Adhesiva3",
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"position": [
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],
"parameters": {
"content": ""
},
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}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
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"versionId": "2afd05a4-c941-4b22-883c-c55f250c73c9",
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}¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Chatbot de soporte, Chatbot de IA
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Ahmed Saadawi
@ahmedsaadawiCRM consultant and automation expert with 15+ years of experience building AI-powered, no-code workflows for sales, support, and operations. Open to collaboration or custom solutions — let’s connect!
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