Asistente de soporte al cliente de WhatsApp con IA completo para empresas con integración de CRM

Avanzado

Este es unSupport Chatbot, AI Chatbotflujo de automatización del dominio deautomatización que contiene 26 nodos.Utiliza principalmente nodos como Set, Switch, Webhook, Agent, HttpRequestTool. Construir un chatbot de soporte al cliente de WhatsApp integrado con LangChain, OpenAI y CRM

Requisitos previos
  • Punto final de HTTP Webhook (n8n generará automáticamente)
  • Pueden requerirse credenciales de autenticación para la API de destino
  • Clave de API de OpenAI
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "9jAyoi6py4r2DQkS",
  "meta": {
    "instanceId": "ea2b41532677d34614d95d13d7d2ccb694657be482144baf71e7140df3b2a853"
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  "name": "Full Customer Support WhatsApp AI Bot for CRM-integrated Businesses",
  "tags": [],
  "nodes": [
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      "name": "Switch",
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      "position": [
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      "parameters": {},
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    {
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      "name": "Prompt del Sistema de Pedidos",
      "type": "n8n-nodes-base.set",
      "position": [
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      "parameters": {},
      "typeVersion": 3.4
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    {
      "id": "f6a27fb1-9291-4687-9625-8c9bea2375a1",
      "name": "Agente de IA",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      "parameters": {},
      "typeVersion": 2.1
    },
    {
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      "name": "OpenAI Chat Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
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      "parameters": {},
      "typeVersion": 1.2
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    {
      "id": "8fb14eb4-075d-45b4-a8b8-526f9d4651b8",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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      "parameters": {},
      "typeVersion": 1.2
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    {
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      "name": "Analizador de Salida Estructurada",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
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      "parameters": {},
      "typeVersion": 1.3
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      "parameters": {},
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    {
      "id": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
      "name": "Prompt del Sistema de Sucursales",
      "type": "n8n-nodes-base.set",
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    {
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      "name": "Prompt del Sistema de Menú",
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      "parameters": {},
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    {
      "id": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
      "name": "Prompt del Sistema de Quejas",
      "type": "n8n-nodes-base.set",
      "position": [
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        656
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      "parameters": {},
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    },
    {
      "id": "d4fa3686-d1e3-497f-9d0d-bfe791673dbd",
      "name": "herramienta_busqueda_crm",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
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      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "2bba142d-e8c5-46ca-b233-51db289b6d5d",
      "name": "herramienta_guardar_registro_crm",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
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      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "f1b6aeec-f44d-46f7-b03b-35b21035a4ae",
      "name": "herramienta_obtener_puntos_fidelidad",
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      "position": [
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      "parameters": {},
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    },
    {
      "id": "37799578-729f-44f4-8297-649b9bb01f01",
      "name": "herramienta_busqueda_articulos",
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      "parameters": {},
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    {
      "id": "91a47de2-80d5-4b09-9743-4a4e654776d4",
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      "parameters": {},
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    {
      "id": "a71fb812-f415-4fc1-ba82-87e35a2fdf71",
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      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
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      "parameters": {},
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    },
    {
      "id": "9d30bfe0-001e-4445-976e-0df5a8254ac2",
      "name": "Webhook: Recibir mensaje WhatsApp",
      "type": "n8n-nodes-base.webhook",
      "position": [
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      "webhookId": "d51e6907-51df-47b8-81d6-0858de5fde03",
      "parameters": {},
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    },
    {
      "id": "189e3ce1-fec1-4d94-be73-da703118b87e",
      "name": "Enrutador de Agente de IA: Clasificar mensaje",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      "parameters": {},
      "retryOnFail": true,
      "typeVersion": 2.2
    },
    {
      "id": "3f65f56d-2d6d-4741-a490-51c0ac854efc",
      "name": "Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "f6a9d542-08a5-4c19-a1f3-6a906d10371e",
      "name": "Memoria Simple-2",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
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      "parameters": {},
      "typeVersion": 1.3
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    {
      "id": "a1dd1634-3a8e-4fe8-b588-0a2a34c862b7",
      "name": "Memoria Simple",
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      "parameters": {},
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    {
      "id": "4ca9e41c-956c-4f2d-9dd7-8ab358b2fe0f",
      "name": "Nota Adhesiva1",
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      "position": [
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      "parameters": {
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    {
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      "name": "Nota Adhesiva2",
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    },
    {
      "id": "8ae8e48b-169b-4108-a1dc-91846d6b67a3",
      "name": "Enviar Saludo WhatsApp",
      "type": "n8n-nodes-evolution-api.evolutionApi",
      "position": [
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      "parameters": {},
      "notesInFlow": false,
      "retryOnFail": true,
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    },
    {
      "id": "464cada5-8d21-4d1a-ac0b-ef5abe8fdbff",
      "name": "Enviar Respuesta al WhatsApp del Usuario",
      "type": "n8n-nodes-evolution-api.evolutionApi",
      "position": [
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      "parameters": {},
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    {
      "id": "373b5088-b9cf-4bf5-b570-d2cb854a5f24",
      "name": "Nota Adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
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      },
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  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
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  "versionId": "2afd05a4-c941-4b22-883c-c55f250c73c9",
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}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Chatbot de soporte, Chatbot de IA

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos26
Categoría2
Tipos de nodos10
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Ahmed Saadawi

Ahmed Saadawi

@ahmedsaadawi

CRM consultant and automation expert with 15+ years of experience building AI-powered, no-code workflows for sales, support, and operations. Open to collaboration or custom solutions — let’s connect!

Enlaces externos
Ver en n8n.io

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Categorías

Categorías: 34