Gmail からの自動返信と Linear チケット作成（GPT-5、gotoHuman、人間審査使用）

• •Googleアカウント + Gmail API認証情報
• •ターゲットAPIの認証情報が必要な場合あり
• •OpenAI API Key

{
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  "nodes": [
    {
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      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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      "parameters": {
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          "mode": "list",
          "value": "gpt-5-nano",
          "cachedResultName": "gpt-5-nano"
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      "name": "OpenAI Chat Model2",
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      "parameters": {
        "model": {
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          "mode": "list",
          "value": "gpt-5-nano",
          "cachedResultName": "gpt-5-nano"
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    {
      "id": "6ab4a6ea-8f4a-4faf-a1fe-602e56eb51dc",
      "name": "新規メール",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -2160,
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      ],
      "parameters": {
        "simple": false,
        "filters": {},
        "options": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
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    {
      "id": "fdc90d21-5935-4fa2-8fbc-4b3da64f2593",
      "name": "AI分類器",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -1104,
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      ],
      "parameters": {
        "text": "=From: {{ $('Email to process').item.json.text }}\nTo: {{ $('Email to process').item.json.to.text }}\nSubject: {{ $('Email to process').item.json.subject }}\nBody:\n{{ $('Email to process').item.json.text }}",
        "options": {
          "systemMessage": "=You are a helpful email assistant analyzing an incoming customer email.\nDetermine whether you would flag it as important and please classify the email into one of the following categories:\n- Product question\n- Bug report\n- Feature request\n- Account & Billing\n- Sales opportunity\n- Other\n\n{{ $json.reviews?.length ? (\"Here are some examples of how to classify correctly:\\n\\n\"+$json.reviews.toJsonString()) : \"\" }}\n\n"
        },
        "promptType": "define",
        "hasOutputParser": true
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      "name": "AIメール作成",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -1168,
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      ],
      "parameters": {
        "text": "=From: {{ $('Email to process').item.json.from.text }}\nTo: {{ $('Email to process').item.json.to.text }}\nSubject: {{ $('Email to process').item.json.subject }}\nBody:\n{{ $('Email to process').item.json.text }}",
        "options": {
          "systemMessage": "={{ $json.prompt }}"
        },
        "promptType": "define",
        "hasOutputParser": true
      },
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    },
    {
      "id": "d6abbaf6-6cd3-4d9d-8dfd-b1541c5bb1e9",
      "name": "プロンプト設定",
      "type": "n8n-nodes-base.set",
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      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "d1b93765-fd43-4c01-aff9-f96170b77cd9",
              "name": "prompt",
              "type": "string",
              "value": "=You are a helpful email assistant. Please draft a reply to the email passed by the user. If you cannot answer questions or draft a complete reply, incl. placeholders. A user will review your draft after this and can fill in more info. Incl. the body of the email only, we are responding within the thread.\n\n{{ $json?.fields?.['emailReply']?.length ? (\"Here are some previous email replies for emails of the same category to use as reference:\\n\\n---\\n\" + $json?.fields?.['emailReply'].join(\"\\n---\\n\") + \"\\n---\") : \"\" }}"
            }
          ]
        },
        "includeOtherFields": true
      },
      "typeVersion": 3.4
    },
    {
      "id": "43e66c51-83ee-4f89-bb8a-6cee1125f9af",
      "name": "編集済みプロンプト設定",
      "type": "n8n-nodes-base.set",
      "position": [
        -16,
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      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "f10b4f0b-3756-48e9-a7f6-51299ad48427",
              "name": "prompt",
              "type": "string",
              "value": "={{ $json.messages[0].content || $('Set Prompt').item.json.prompt }}"
            },
            {
              "id": "9a7c60fe-a782-4660-97fe-a7fc851cbb45",
              "name": "reviewToUpdate",
              "type": "string",
              "value": "={{ $json.reviewId }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "fab0860b-e801-44c9-930a-13a1fcf5c7a6",
      "name": "構造化出力",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        -944,
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      ],
      "parameters": {
        "jsonSchemaExample": "{\n\t\"textEmailDraft\": \"Hello Jack...\"\n}"
      },
      "typeVersion": 1.3
    },
    {
      "id": "47d105f3-90e9-44dd-9515-fd7b2c702125",
      "name": "構造化出力1",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
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      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n\t\"type\": \"object\",\n\t\"properties\": {\n\t\t\"classifiedAs\": {\n\t\t\t\"enum\": [\n              \"product_question\",\n              \"bug_report\",\n              \"feature_request\",\n              \"account_billing\",\n              \"sales_opportunity\",\n              \"other\"\n            ]\n\t\t},\n\t\t\"important\": {\n\t\t\t\"type\": \"boolean\"\n\t\t}\n\t}\n}"
      },
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    },
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      "name": "人間応答",
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      "position": [
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      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "Approved",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
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                "combinator": "and",
                "conditions": [
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                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.response }}",
                    "rightValue": "approved"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Rejected",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
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                    "id": "c25eb32d-e664-420c-8574-946f9e1c10cf",
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                    "leftValue": "={{ $json.response }}",
                    "rightValue": "rejected"
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              "renameOutput": true
            },
            {
              "outputKey": "Retry",
              "conditions": {
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                "combinator": "and",
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                    "leftValue": "={{ $json.type }}",
                    "rightValue": "chat"
                  }
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      "name": "スレッド返信",
      "type": "n8n-nodes-base.gmail",
      "position": [
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      ],
      "webhookId": "e469300e-9a1f-493f-9c4d-53760c5a68ff",
      "parameters": {
        "message": "={{ $('Human review').item.json.responseValues.emailReply.value }}",
        "options": {
          "appendAttribution": false
        },
        "emailType": "text",
        "messageId": "={{ $('New Email').item.json.id }}",
        "operation": "reply"
      },
      "credentials": {},
      "typeVersion": 2.1
    },
    {
      "id": "f0be69f8-88fa-4088-9ece-6bd78e64f6f1",
      "name": "付箋",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "color": 7,
        "height": 272,
        "content": "![Source example](https://cdn1.gotohuman.com/public%2Fn8n-templates%2FgotoHuman%20full%20logo%201224px.png?alt=media)"
      },
      "typeVersion": 1
    },
    {
      "id": "1c4548ac-2e8b-4d0e-8830-bf830548436d",
      "name": "付箋1",
      "type": "n8n-nodes-base.stickyNote",
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        "content": "## Self-learning Email Classifier\nAI classifies the received email into one of the categories defined in the prompt.\nTo **improve and personalize** the AI agent, we fetch previously approved email-classification pairs from **gotoHuman** and pass it to the agent."
      },
      "typeVersion": 1
    },
    {
      "id": "75b0ea4a-6150-486e-9d6f-87f36682c816",
      "name": "付箋2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1680,
        1728
      ],
      "parameters": {
        "color": 7,
        "width": 848,
        "height": 624,
        "content": "## Self-learning Email Writer\nWe pass the received email to our AI agent and ask it to draft a response.\nIt **learns over time** because we pass it the previously approved email replies from **gotoHuman**. We even fetch this training data per classification (s. Classifier AI agent), so that our email writer can reply in a different style to sales opportunities than it does for bug reports."
      },
      "typeVersion": 1
    },
    {
      "id": "ba3936b6-06bb-4ec0-b68d-449ef9233b61",
      "name": "付箋3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -720,
        1728
      ],
      "parameters": {
        "color": 7,
        "width": 848,
        "height": 624,
        "content": "## Human Review\nLet a human review the classification and AI-drafted reply via **gotoHuman**.\nDrafts can be **manually edited or retried in gotoHuman** (Retries loop back to the AI email writer node).\nAll approved values are used for the **self-learning agents**."
      },
      "typeVersion": 1
    },
    {
      "id": "a31def3a-d8fc-42b5-9fba-a1af5b383ea0",
      "name": "付箋4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "color": 7,
        "width": 848,
        "height": 336,
        "content": "## Human asked for Retry\nIn gotoHuman the reviewer clicked retry or edited the prompt to iterate on the agent output."
      },
      "typeVersion": 1
    },
    {
      "id": "a54f2f03-1151-49c4-b9be-0047cb28c05f",
      "name": "付箋5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "color": 7,
        "width": 432,
        "height": 496,
        "content": "## Send approved Reply\nSend the approved response as a reply to the email thread"
      },
      "typeVersion": 1
    },
    {
      "id": "381abe96-ba26-4e8e-8c99-edd3fe18cc44",
      "name": "付箋6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -416,
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      ],
      "parameters": {
        "width": 784,
        "height": 848,
        "content": "gotoHuman - Reviewing\n![Pic](https://cdn1.gotohuman.com/public%2Fn8n-templates%2Femail-to-ticket%2Fgth-review-screen.jpg?alt=media)"
      },
      "typeVersion": 1
    },
    {
      "id": "4f9280c5-c797-4dfc-be7a-e74ede979412",
      "name": "付箋8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 688,
        "height": 1072,
        "content": "## ✉️ AI Email Assistant: Self-Learning Classifier, Writer & Linear Ticketing\n\nThis workflow automatically classifies every new email from your linked mailbox, drafts a personalized reply, and creates Linear tickets for bugs or feature requests. It uses a human-in-the-loop with gotoHuman and continuously improves itself by learning from approved examples.\n\n## How it works\n1. The workflow triggers on every new email from your linked mailbox.\n2. Self-learning Email Classifier: an AI model categorizes the email into defined categories (e.g., Bug Report, Feature Request, Sales Opportunity, etc.). It fetches previously approved classification examples from gotoHuman to refine decisions.\n3. Self-learning Email Writer: the AI drafts a reply to the email. It learns over time by using previously approved replies from gotoHuman, with per-classification context to tailor tone and style (e.g., different style for sales vs. bug reports).\n4. Human Review in gotoHuman: review the classification and the drafted reply. Drafts can be edited or retried. Approved values are used to train the self-learning agents.\n5. Send approved Reply: the approved response is sent as a reply to the email thread.\n6. Create ticket: if the classification is Bug or Feature Request, a ticket is created by another AI agent in Linear.\n\n## How to set up\n\n1. **Most importantly, install the gotoHuman node before importing this template!** (Just add the node to a blank canvas before importing)\n2. Set up credentials for gotoHuman, OpenAI, your email provider (e.g. Gmail), and Linear.\n3. In gotoHuman, select and create the pre-built review template \"Support email agent\" or import the ID: `6fzuCJlFYJtlu9mGYcVT`.\n4. Select this template in the gotoHuman node.\n5. In the \"gotoHuman: Fetch approved examples\" http nodes you need to add your `formId`. It is the ID of the review template that you just created/imported in gotoHuman.\n\n## Requirements\n\n- gotoHuman (human supervision, memory for self-learning)\n- OpenAI (classification, drafting)\n- Gmail or your preferred email provider (for email trigger+replies)\n- Linear (ticketing)\n\n## How to customize\n\n- Expand or refine the categories used by the classifier. Update the prompt to reflect your own taxonomy.\n- Filter fetched training data from gotoHuman by reviewer so the writer adapts to their personalized tone and preferences.\n- Add more context to the AI email writer (calendar events, FAQs, product docs) to improve reply quality."
      },
      "typeVersion": 1
    },
    {
      "id": "fad0b08b-fccd-4678-9998-435a2dbca491",
      "name": "ワークフロー実行時",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -2160,
        1216
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "1aa1df1a-7236-487c-a57a-26e6be7dc8db",
      "name": "メール処理済み",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1568,
        2608
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "a030d5b2-9211-4e73-9084-7347de989fbc",
      "name": "付箋9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "width": 560,
        "height": 496,
        "content": "## Create ticket\nIf classified as bug or feature request we create a ticket"
      },
      "typeVersion": 1
    },
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      "name": "課題作成",
      "type": "n8n-nodes-base.linear",
      "position": [
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      ],
      "parameters": {
        "title": "={{ $json.output.title }}",
        "teamId": "db67597a-0628-47f1-b38a-9ece6943bfd5",
        "additionalFields": {
          "priorityId": "={{ $json.output.priority }}",
          "description": "={{ $json.output.description }}"
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      "typeVersion": 1.1
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    {
      "id": "c1db1fb6-d65e-43ba-8aad-f1e9b2142b5d",
      "name": "バグor機能要望？",
      "type": "n8n-nodes-base.filter",
      "position": [
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      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "1f414994-4be5-4596-a469-3118a1e743d8",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ [\"bug_report\", \"feature_request\"].includes($('Human review').item.json.responseValues.classification.value) }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "b32c8129-8716-4fb5-b20b-4dd0ad546325",
      "name": "AIエージェント",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      ],
      "parameters": {
        "text": "=Here is an email classified as {{ $('Human review').item.json.responseValues.classification.value }}. We are creating a ticket for the product team. I need you to create a title, description and priority(1: UrUrgent, 2: High, 3: Medium, 4: Low)\n\n<Email>\n<Subject>\n{{ $('Email to process').item.json.subject }}\n</Subject>\n<Body>\n{{ $('Email to process').item.json.text }}\n</Body>\n</Email>",
        "options": {},
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 2.2
    },
    {
      "id": "a34320e8-1d25-4f02-a5b2-ce3aea794b26",
      "name": "構造化出力パーサー",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        1216,
        2112
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n  \"type\": \"object\",\n  \"properties\": {\n    \"title\": {\n      \"type\": \"string\"\n    },\n    \"description\": {\n      \"type\": \"string\"\n    },\n    \"priority\": {\n      \"enum\": [1,2,3,4]\n    }\n  },\n  \"required\": [\n    \"title\",\n    \"description\",\n    \"priority\"\n  ]\n}"
      },
      "typeVersion": 1.3
    },
    {
      "id": "84e414b0-4d0e-486c-974d-361e22b14996",
      "name": "GPT-5-mini",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1040,
        2112
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-5-nano",
          "cachedResultName": "gpt-5-nano"
        },
        "options": {}
      },
      "credentials": {},
      "typeVersion": 1.2
    },
    {
      "id": "ea85a5bf-f176-4744-9140-cd360c19c5d7",
      "name": "処理対象メール",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -1680,
        1168
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 3
    },
    {
      "id": "7f5e2034-6cf1-4481-91ec-df5b4159aba7",
      "name": "テスト実行？",
      "type": "n8n-nodes-base.switch",
      "position": [
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      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "Real Email",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "94ce7c5f-9fe9-4f8e-aa85-c5748efc8398",
                    "operator": {
                      "type": "boolean",
                      "operation": "true",
                      "singleValue": true
                    },
                    "leftValue": "={{ $('New Email').isExecuted }}",
                    "rightValue": ""
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Test Run",
              "conditions": {
                "options": {
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                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
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                "combinator": "and",
                "conditions": [
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                    "id": "6fd041ff-bc5e-4ec8-bf3e-8f9ea4c090be",
                    "operator": {
                      "type": "boolean",
                      "operation": "false",
                      "singleValue": true
                    },
                    "leftValue": "={{ $('New Email').isExecuted }}",
                    "rightValue": ""
                  }
                ]
              },
              "renameOutput": true
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "5926dfed-a397-4754-91f7-2454cb6d1d9e",
      "name": "テストメール（メモリ登録用）",
      "type": "n8n-nodes-base.code",
      "position": [
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      ],
      "parameters": {
        "jsCode": "const emails = [\n  {\n    \"id\": \"prod001\",\n    \"threadId\": \"prod001\",\n    \"text\": \"Hi there,\\n\\nI'm evaluating your time tracking software for our team. Can you tell me if it supports multiple projects per user? We have team members who work across 3-4 different projects simultaneously.\\n\\nThanks,\\nSarah Mitchell\\nOperations Manager, Acme Corp\",\n    \"textAsHtml\": \"<p>Hi there,</p><p>I'm evaluating your time tracking software for our team. Can you tell me if it supports multiple projects per user? We have team members who work across 3-4 different projects simultaneously.</p><p>Thanks,<br/>Sarah Mitchell<br/>Operations Manager, Acme Corp</p>\",\n    \"subject\": \"Question about multi-project tracking\",\n    \"date\": \"2025-01-15T09:23:14.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Sarah Mitchell\\\" <sarah.mitchell@acmecorp.com>\"\n    }\n  },\n  {\n    \"id\": \"prod002\",\n    \"threadId\": \"prod002\",\n    \"text\": \"Hello,\\n\\nDoes your software integrate with QuickBooks? We need our time entries to sync directly with our accounting system for invoicing purposes.\\n\\nLooking forward to your response.\\n\\nBest regards,\\nDavid Chen\\nCFO, Bright Solutions Inc.\",\n    \"textAsHtml\": \"<p>Hello,</p><p>Does your software integrate with QuickBooks? We need our time entries to sync directly with our accounting system for invoicing purposes.</p><p>Looking forward to your response.</p><p>Best regards,<br/>David Chen<br/>CFO, Bright Solutions Inc.</p>\",\n    \"subject\": \"QuickBooks integration?\",\n    \"date\": \"2025-01-16T14:45:22.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"David Chen\\\" <dchen@brightsolutions.com>\"\n    }\n  },\n  {\n    \"id\": \"bug001\",\n    \"threadId\": \"bug001\",\n    \"text\": \"Hello,\\n\\nI'm experiencing an issue where the timer keeps stopping randomly. I'll start tracking time and after about 15-20 minutes it just stops on its own. This has happened 3 times today already.\\n\\nI'm using Chrome on Windows 11.\\n\\nPlease help!\\n\\nJohn Parker\\njparker@deltaservices.com\",\n    \"textAsHtml\": \"<p>Hello,</p><p>I'm experiencing an issue where the timer keeps stopping randomly. I'll start tracking time and after about 15-20 minutes it just stops on its own. This has happened 3 times today already.</p><p>I'm using Chrome on Windows 11.</p><p>Please help!</p><p>John Parker<br/>jparker@deltaservices.com</p>\",\n    \"subject\": \"Timer stops automatically - BUG\",\n    \"date\": \"2025-01-15T11:47:29.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"John Parker\\\" <jparker@deltaservices.com>\"\n    }\n  },\n  {\n    \"id\": \"bug002\",\n    \"threadId\": \"bug002\",\n    \"text\": \"Hi,\\n\\nI can't log in to my account. When I enter my password (which I know is correct), I get an error message saying \\\"Invalid credentials\\\". I've tried resetting my password twice but the same thing happens.\\n\\nThis is blocking my entire team from tracking time today.\\n\\nUrgent!\\n\\nLisa Wong\\nProject Manager, Creative Studios\",\n    \"textAsHtml\": \"<p>Hi,</p><p>I can't log in to my account. When I enter my password (which I know is correct), I get an error message saying \\\"Invalid credentials\\\". I've tried resetting my password twice but the same thing happens.</p><p>This is blocking my entire team from tracking time today.</p><p>Urgent!</p><p>Lisa Wong<br/>Project Manager, Creative Studios</p>\",\n    \"subject\": \"URGENT: Cannot log in\",\n    \"date\": \"2025-01-16T07:15:33.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Lisa Wong\\\" <lwong@creativestudios.com>\"\n    }\n  },\n  {\n    \"id\": \"feat001\",\n    \"threadId\": \"feat001\",\n    \"text\": \"Hi,\\n\\nI'd love to see a feature where team members can submit their timesheets for approval at the end of the week. Right now, managers have to manually review everything.\\n\\nA simple \\\"Submit for Approval\\\" button with approval workflows would be really helpful for our team.\\n\\nThanks for considering!\\n\\nMaria Gonzales\\nHR Manager, Zenith Corp\",\n    \"textAsHtml\": \"<p>Hi,</p><p>I'd love to see a feature where team members can submit their timesheets for approval at the end of the week. Right now, managers have to manually review everything.</p><p>A simple \\\"Submit for Approval\\\" button with approval workflows would be really helpful for our team.</p><p>Thanks for considering!</p><p>Maria Gonzales<br/>HR Manager, Zenith Corp</p>\",\n    \"subject\": \"Feature Request: Timesheet approval workflow\",\n    \"date\": \"2025-01-15T14:33:21.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Maria Gonzales\\\" <mgonzales@zenithcorp.com>\"\n    }\n  },\n  {\n    \"id\": \"feat002\",\n    \"threadId\": \"feat002\",\n    \"text\": \"Hello team,\\n\\nWould it be possible to add a Pomodoro timer feature? I use the Pomodoro technique (25 min work, 5 min break) and it would be amazing if your app had built-in support for this.\\n\\nMaybe with customizable work/break intervals?\\n\\nJust a suggestion!\\n\\nAlex Turner\",\n    \"textAsHtml\": \"<p>Hello team,</p><p>Would it be possible to add a Pomodoro timer feature? I use the Pomodoro technique (25 min work, 5 min break) and it would be amazing if your app had built-in support for this.</p><p>Maybe with customizable work/break intervals?</p><p>Just a suggestion!</p><p>Alex Turner</p>\",\n    \"subject\": \"Suggestion: Pomodoro timer\",\n    \"date\": \"2025-01-16T10:18:44.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Alex Turner\\\" <alex@turnerfreelance.com>\"\n    }\n  },\n  {\n    \"id\": \"acct001\",\n    \"threadId\": \"acct001\",\n    \"text\": \"Hi there,\\n\\nI was charged twice for my monthly subscription this month. I see two charges of $49 on my credit card statement, both dated January 15th.\\n\\nCan you please refund one of these charges?\\n\\nMy account email is kevin.brown@startup.io\\n\\nThanks,\\nKevin Brown\",\n    \"textAsHtml\": \"<p>Hi there,</p><p>I was charged twice for my monthly subscription this month. I see two charges of $49 on my credit card statement, both dated January 15th.</p><p>Can you please refund one of these charges?</p><p>My account email is kevin.brown@startup.io</p><p>Thanks,<br/>Kevin Brown</p>\",\n    \"subject\": \"Double charged for subscription\",\n    \"date\": \"2025-01-16T08:23:47.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Billing\\\" <billing@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Kevin Brown\\\" <kevin.brown@startup.io>\"\n    }\n  },\n  {\n    \"id\": \"acct002\",\n    \"threadId\": \"acct002\",\n    \"text\": \"Hello,\\n\\nI need to upgrade from the Professional plan to Enterprise. How do I do this? Will I be charged immediately or will it prorate?\\n\\nAlso, can I get an invoice sent to our accounting department before the charge goes through?\\n\\nRegards,\\nPriya Sharma\\nFinance Director, Global Tech\",\n    \"textAsHtml\": \"<p>Hello,</p><p>I need to upgrade from the Professional plan to Enterprise. How do I do this? Will I be charged immediately or will it prorate?</p><p>Also, can I get an invoice sent to our accounting department before the charge goes through?</p><p>Regards,<br/>Priya Sharma<br/>Finance Director, Global Tech</p>\",\n    \"subject\": \"Upgrading to Enterprise plan\",\n    \"date\": \"2025-01-17T12:15:33.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Billing\\\" <billing@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Priya Sharma\\\" <p.sharma@globaltech.com>\"\n    }\n  },\n  {\n    \"id\": \"sales001\",\n    \"threadId\": \"sales001\",\n    \"text\": \"Hello,\\n\\nWe're a growing agency with about 45 employees and we're looking for a comprehensive time tracking solution. We've been using spreadsheets and it's becoming unmanageable.\\n\\nI'd like to schedule a demo to see if your software would be a good fit for us. We need:\\n- Multi-project tracking\\n- Client billing integration\\n- Detailed reporting\\n- Mobile access\\n\\nAre you available for a call this week?\\n\\nBest regards,\\nSteven Anderson\\nCEO, Anderson Creative Agency\\n+1-555-0123\",\n    \"textAsHtml\": \"<p>Hello,</p><p>We're a growing agency with about 45 employees and we're looking for a comprehensive time tracking solution. We've been using spreadsheets and it's becoming unmanageable.</p><p>I'd like to schedule a demo to see if your software would be a good fit for us. We need:<br/>- Multi-project tracking<br/>- Client billing integration<br/>- Detailed reporting<br/>- Mobile access</p><p>Are you available for a call this week?</p><p>Best regards,<br/>Steven Anderson<br/>CEO, Anderson Creative Agency<br/>+1-555-0123</p>\",\n    \"subject\": \"Demo request for 45-person team\",\n    \"date\": \"2025-01-15T13:29:18.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Sales\\\" <sales@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Steven Anderson\\\" <sanderson@andersoncreative.com>\"\n    }\n  },\n  {\n    \"id\": \"sales002\",\n    \"threadId\": \"sales002\",\n    \"text\": \"Hi,\\n\\nI'm currently using Toggl but I'm not happy with their pricing structure. I saw your product mentioned in a Reddit thread and I'm interested in learning more.\\n\\nDo you offer any migration assistance? I have about 2 years of data I'd need to bring over.\\n\\nAlso, what's your pricing for a solo freelancer?\\n\\nThanks,\\nOlivia Chen\\nFreelance Developer\",\n    \"textAsHtml\": \"<p>Hi,</p><p>I'm currently using Toggl but I'm not happy with their pricing structure. I saw your product mentioned in a Reddit thread and I'm interested in learning more.</p><p>Do you offer any migration assistance? I have about 2 years of data I'd need to bring over.</p><p>Also, what's your pricing for a solo freelancer?</p><p>Thanks,<br/>Olivia Chen<br/>Freelance Developer</p>\",\n    \"subject\": \"Considering switching from Toggl\",\n    \"date\": \"2025-01-16T16:47:52.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Sales\\\" <sales@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Olivia Chen\\\" <olivia@chendev.io>\"\n    }\n  },\n  {\n    \"id\": \"other001\",\n    \"threadId\": \"other001\",\n    \"text\": \"Hi,\\n\\nI'm a student doing research on productivity tools for my master's thesis. Would anyone on your team be available for a brief 20-minute interview about time tracking software development?\\n\\nI'm specifically interested in user behavior patterns and feature adoption.\\n\\nThank you for considering!\\n\\nBest regards,\\nSophie Taylor\\nGraduate Student, MIT\\nsophie.taylor@mit.edu\",\n    \"textAsHtml\": \"<p>Hi,</p><p>I'm a student doing research on productivity tools for my master's thesis. Would anyone on your team be available for a brief 20-minute interview about time tracking software development?</p><p>I'm specifically interested in user behavior patterns and feature adoption.</p><p>Thank you for considering!</p><p>Best regards,<br/>Sophie Taylor<br/>Graduate Student, MIT<br/>sophie.taylor@mit.edu</p>\",\n    \"subject\": \"Research interview request\",\n    \"date\": \"2025-01-15T15:42:33.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Info\\\" <info@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Sophie Taylor\\\" <sophie.taylor@mit.edu>\"\n    }\n  },\n  {\n    \"id\": \"other002\",\n    \"threadId\": \"other002\",\n    \"text\": \"Hello,\\n\\nI'm a tech blogger and I'm writing an article comparing time tracking tools. I'd love to feature your product in the roundup.\\n\\nWould you be able to provide:\\n- High-res logo and screenshots\\n- A quote about your product vision\\n- Any upcoming features you'd like to highlight\\n\\nMy blog gets about 50K monthly visitors in the productivity/SaaS space.\\n\\nLet me know!\\n\\nCheers,\\nJason Peters\\nProductivityGeek.com\",\n    \"textAsHtml\": \"<p>Hello,</p><p>I'm a tech blogger and I'm writing an article comparing time tracking tools. I'd love to feature your product in the roundup.</p><p>Would you be able to provide:<br/>- High-res logo and screenshots<br/>- A quote about your product vision<br/>- Any upcoming features you'd like to highlight</p><p>My blog gets about 50K monthly visitors in the productivity/SaaS space.</p><p>Let me know!</p><p>Cheers,<br/>Jason Peters<br/>ProductivityGeek.com</p>\",\n    \"subject\": \"Press inquiry - blog feature\",\n    \"date\": \"2025-01-16T12:54:17.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Info\\\" <info@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Jason Peters\\\" <jason@productivitygeek.com>\"\n    }\n  }\n]\nreturn emails.map(email => ({ json: email }));"
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I see the pricing page but I'm not clear on what additional features we'd get with Enterprise.</p><p>We're a team of about 25 people.</p><p>Regards,<br/>Michael Thompson<br/>IT Director, Nova Tech</p>\",\n    \"subject\": \"Professional vs Enterprise plan\",\n    \"date\": \"2025-01-18T08:34:51.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Michael Thompson\\\" <m.thompson@novatech.com>\"\n    }\n  },\n  {\n    \"id\": \"bug003\",\n    \"threadId\": \"bug003\",\n    \"text\": \"Hi Support,\\n\\nThere's a bug with the mobile app. When I edit a time entry, it duplicates instead of updating. So now I have multiple entries for the same time period and my reports are all wrong.\\n\\nI'm on iPhone 14, iOS 17, app version 2.3.1\\n\\nCan you fix this and help me delete the duplicates?\\n\\nThank you,\\nAnna Kowalski\",\n    \"textAsHtml\": \"<p>Hi Support,</p><p>There's a bug with the mobile app. When I edit a time entry, it duplicates instead of updating. So now I have multiple entries for the same time period and my reports are all wrong.</p><p>I'm on iPhone 14, iOS 17, app version 2.3.1</p><p>Can you fix this and help me delete the duplicates?</p><p>Thank you,<br/>Anna Kowalski</p>\",\n    \"subject\": \"Mobile app duplicating time entries\",\n    \"date\": \"2025-01-18T15:22:07.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Anna Kowalski\\\" <anna.k@digitalmarketing.co>\"\n    }\n  },\n  {\n    \"id\": \"feat003\",\n    \"threadId\": \"feat003\",\n    \"text\": \"Hi,\\n\\nIt would be great if we could set hourly rate goals or budgets for projects. For example, if a project has a 100-hour budget, the system could warn us when we're approaching that limit.\\n\\nThis would help us stay within scope on client projects.\\n\\nBest regards,\\nSamantha Lee\\nAgency Owner\",\n    \"textAsHtml\": \"<p>Hi,</p><p>It would be great if we could set hourly rate goals or budgets for projects. For example, if a project has a 100-hour budget, the system could warn us when we're approaching that limit.</p><p>This would help us stay within scope on client projects.</p><p>Best regards,<br/>Samantha Lee<br/>Agency Owner</p>\",\n    \"subject\": \"Feature idea: Project budget tracking\",\n    \"date\": \"2025-01-17T11:27:39.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Samantha Lee\\\" <sam@leeagency.com>\"\n    }\n  },\n  {\n    \"id\": \"acct003\",\n    \"threadId\": \"acct003\",\n    \"text\": \"Hi,\\n\\nI need to update the credit card on file for my account. The current one is expiring at the end of this month.\\n\\nI don't see an option to update payment method in my account settings. Can you help?\\n\\nThanks,\\nRobert Kim\",\n    \"textAsHtml\": \"<p>Hi,</p><p>I need to update the credit card on file for my account. The current one is expiring at the end of this month.</p><p>I don't see an option to update payment method in my account settings. Can you help?</p><p>Thanks,<br/>Robert Kim</p>\",\n    \"subject\": \"Update payment method\",\n    \"date\": \"2025-01-18T09:42:19.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Billing\\\" <billing@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Robert Kim\\\" <rkim@architecturefirm.com>\"\n    }\n  },\n  {\n    \"id\": \"sales003\",\n    \"threadId\": \"sales003\",\n    \"text\": \"Good afternoon,\\n\\nOur company is evaluating time tracking solutions and we're considering 3 vendors, including yourselves. We need to make a decision by end of month.\\n\\nCan you provide:\\n1. A detailed quote for 30 users (Enterprise plan)\\n2. Information about your SLA and support options\\n3. Security certifications (we need SOC 2 compliance)\\n4. References from similar-sized companies\\n\\nPlease send at your earliest convenience.\\n\\nRegards,\\nMark Richardson\\nVP of Operations, TechVentures Inc.\\nmark.richardson@techventures.com\",\n    \"textAsHtml\": \"<p>Good afternoon,</p><p>Our company is evaluating time tracking solutions and we're considering 3 vendors, including yourselves. We need to make a decision by end of month.</p><p>Can you provide:<br/>1. A detailed quote for 30 users (Enterprise plan)<br/>2. Information about your SLA and support options<br/>3. Security certifications (we need SOC 2 compliance)<br/>4. References from similar-sized companies</p><p>Please send at your earliest convenience.</p><p>Regards,<br/>Mark Richardson<br/>VP of Operations, TechVentures Inc.<br/>mark.richardson@techventures.com</p>\",\n    \"subject\": \"RFP: Time tracking solution for 30 users\",\n    \"date\": \"2025-01-17T14:33:27.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Sales\\\" <sales@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Mark Richardson\\\" <mark.richardson@techventures.com>\"\n    }\n  },\n  {\n    \"id\": \"other003\",\n    \"threadId\": \"other003\",\n    \"text\": \"Hi team,\\n\\nJust wanted to say thanks for making such a great product! I've been using it for 6 months now and it's completely changed how I manage my freelance business.\\n\\nThe reports feature especially has made client invoicing so much easier.\\n\\nKeep up the great work!\\n\\nBest,\\nAmanda Foster\",\n    \"textAsHtml\": \"<p>Hi team,</p><p>Just wanted to say thanks for making such a great product! I've been using it for 6 months now and it's completely changed how I manage my freelance business.</p><p>The reports feature especially has made client invoicing so much easier.</p><p>Keep up the great work!</p><p>Best,<br/>Amanda Foster</p>\",\n    \"subject\": \"Thank you!\",\n    \"date\": \"2025-01-17T16:37:48.000Z\",\n    \"to\": {\n      \"text\": \"\\\"Support\\\" <support@timetracker.com>\"\n    },\n    \"from\": {\n      \"text\": \"\\\"Amanda Foster\\\" <amanda@fosterfreelance.com>\"\n    }\n  }\n]\nreturn emails.map(email => ({ json: email }));"
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