Instagramへの顧客苦情をサポートチケットに変換＋SLA自動化
上級
これはTicket Management, AI Summarization分野の自動化ワークフローで、31個のノードを含みます。主にIf, Set, Cron, Wait, Slackなどのノードを使用。 Instagramのクレーム処理の自動化にはClaude AI、チケット、SLA管理を使用
前提条件
- •Slack Bot Token または Webhook URL
- •HTTP Webhookエンドポイント（n8nが自動生成）
- •ターゲットAPIの認証情報が必要な場合あり
- •Google Sheets API認証情報
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "Sw4jzyqyCRdzZZkR",
"meta": {
"instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
"templateCredsSetupCompleted": true
},
"name": "Instagram Customer Complaint to Support Ticket + SLA Automation",
"tags": [],
"nodes": [
{
"id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
"name": "スケジュールトリガー",
"type": "n8n-nodes-base.cron",
"position": [
-1200,
192
],
"parameters": {},
"typeVersion": 1
},
{
"id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
"name": "Instagram投稿取得",
"type": "n8n-nodes-base.httpRequest",
"position": [
-976,
288
],
"parameters": {
"url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
"options": {}
},
"typeVersion": 1
},
{
"id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
"name": "コメント取得",
"type": "n8n-nodes-base.httpRequest",
"position": [
-752,
288
],
"parameters": {
"url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
"options": {},
"authentication": "headerAuth"
},
"credentials": {
"httpHeaderAuth": {
"id": "ASXerwNuOMbStjih",
"name": "Header - test"
}
},
"typeVersion": 1
},
{
"id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
"name": "コメントのループ処理",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-528,
288
],
"parameters": {
"options": {},
"batchSize": 1
},
"typeVersion": 1
},
{
"id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
"name": "オリジナルコメント取得",
"type": "n8n-nodes-base.set",
"position": [
-304,
288
],
"parameters": {
"values": {
"string": [
{
"name": "original_text",
"value": "={{ $json[\"text\"] }}"
},
{
"name": "original_username",
"value": "={{ $json[\"username\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
"name": "苦情検出（Claude AI）",
"type": "n8n-nodes-base.httpRequest",
"position": [
-80,
288
],
"parameters": {
"url": "https://api.anthropic.com/v1/messages",
"options": {},
"requestMethod": "POST",
"jsonParameters": true,
"bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
},
"typeVersion": 1
},
{
"id": "968c7049-8a02-4c32-8545-47075e7caee7",
"name": "IF 苦情あり",
"type": "n8n-nodes-base.if",
"position": [
144,
288
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
"value2": "yes"
}
]
}
},
"typeVersion": 1
},
{
"id": "957df429-3800-4a0a-9a3e-e2db38519927",
"name": "チケットステータス確認",
"type": "n8n-nodes-base.googleSheets",
"position": [
1280,
480
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "lookup",
"lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
"lookupColumn": "ticketId"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
"name": "IF SLA違反間近",
"type": "n8n-nodes-base.if",
"position": [
1488,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"status\"] }}",
"value2": "Resolved",
"operation": "notEqual"
}
]
}
},
"typeVersion": 1
},
{
"id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
"name": "マネージャーへエスカレーション（Slack）",
"type": "n8n-nodes-base.slack",
"position": [
1712,
288
],
"parameters": {
"text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
"channel": "manager-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"id": "MQ0fgwuS8AzfwFvy",
"name": "Slack account - test "
}
},
"typeVersion": 1
},
{
"id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
"name": "終了（苦情なしパス）",
"type": "n8n-nodes-base.set",
"position": [
368,
384
],
"parameters": {
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "77975382-8091-4068-b041-bedbcca463de",
"name": "チケット作成（Googleスプレッドシート）",
"type": "n8n-nodes-base.googleSheets",
"position": [
816,
192
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "append"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
"name": "チームメンバー取得",
"type": "n8n-nodes-base.googleSheets",
"position": [
368,
192
],
"parameters": {
"options": {},
"sheetId": "your-team-members-sheet-id!A:B"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
"name": "チケット割り当て",
"type": "n8n-nodes-base.set",
"position": [
592,
192
],
"parameters": {
"values": {
"string": [
{
"name": "assignedTo",
"value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
"name": "担当者へ通知（Slack）",
"type": "n8n-nodes-base.slack",
"position": [
1040,
96
],
"parameters": {
"text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
"channel": "your-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"id": "MQ0fgwuS8AzfwFvy",
"name": "Slack account - test "
}
},
"typeVersion": 1
},
{
"id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
"name": "SLAチェック待機",
"type": "n8n-nodes-base.wait",
"position": [
1040,
480
],
"webhookId": "b4c95e87-fc25-40a7-8c70-1a81bed7cb14",
"parameters": {},
"typeVersion": 1
},
{
"id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-1200,
384
],
"webhookId": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
"parameters": {
"path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
"options": {}
},
"typeVersion": 2.1
},
{
"id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1248,
32
],
"parameters": {
"width": 192,
"height": 512,
"content": "Runs every 15 minutes or via webhook (/complaint-handler)\n"
},
"typeVersion": 1
},
{
"id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1008,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Fetches recent posts from Instagram Graph API\n"
},
"typeVersion": 1
},
{
"id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
"name": "付箋2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-352,
32
],
"parameters": {
"width": 400,
"height": 512,
"content": "Uses AI to classify if complaint, extract issue/severity\n"
},
"typeVersion": 1
},
{
"id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
112,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Branches: Proceed if yes, end if no\n"
},
"typeVersion": 1
},
{
"id": "edd42d16-01a1-46a4-9780-5ca92f864660",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-576,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Processes each comment individually to avoid rate limits\n"
},
"typeVersion": 1
},
{
"id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
"name": "付箋5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-800,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Retrieves comments for the latest post\n"
},
"typeVersion": 1
},
{
"id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
"name": "付箋6",
"type": "n8n-nodes-base.stickyNote",
"position": [
336,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Loads team roster from TeamMembers sheet or Terminates non-complaint branches\n\n"
},
"typeVersion": 1
},
{
"id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
"name": "付箋7",
"type": "n8n-nodes-base.stickyNote",
"position": [
544,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "Sets assignee via round-robin logic\n"
},
"typeVersion": 1
},
{
"id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
"name": "付箋8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1008,
-64
],
"parameters": {
"width": 160,
"height": 320,
"content": "Alerts assigned team member\n"
},
"typeVersion": 1
},
{
"id": "d0d2424b-b7ba-4616-af91-9dac59373770",
"name": "付箋9",
"type": "n8n-nodes-base.stickyNote",
"position": [
784,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "Appends new ticket with details and SLA due date\n"
},
"typeVersion": 1
},
{
"id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
"name": "付箋10",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Looks up ticket status in sheet\n"
},
"typeVersion": 1
},
{
"id": "a819645a-e779-4993-b669-64f15293d1be",
"name": "付箋11",
"type": "n8n-nodes-base.stickyNote",
"position": [
1024,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Delays to near-SLA-breach point (e.g., 20 hours)\n"
},
"typeVersion": 1
},
{
"id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
"name": "付箋12",
"type": "n8n-nodes-base.stickyNote",
"position": [
1680,
144
],
"parameters": {
"width": 160,
"height": 320,
"content": "Notifies manager for urgent action\n"
},
"typeVersion": 1
},
{
"id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
"name": "付箋13",
"type": "n8n-nodes-base.stickyNote",
"position": [
1456,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Checks if unresolved; escalates if yes\n"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
"connections": {
"0decaa7a-d955-4a89-a3f9-ca3dc0662588": {
"main": [
[
{
"node": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
"type": "main",
"index": 0
}
]
]
},
"914d5b44-4c73-4b89-9952-242d71d74ff6": {
"main": [
[
{
"node": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
"type": "main",
"index": 0
}
]
]
},
"968c7049-8a02-4c32-8545-47075e7caee7": {
"main": [
[
{
"node": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
"type": "main",
"index": 0
}
],
[
{
"node": "09c651d0-dad9-4e14-b705-09ea84d845e4",
"type": "main",
"index": 0
}
]
]
},
"6a908f02-66f2-4a99-b5d9-e5466061c0b9": {
"main": [
[
{
"node": "77975382-8091-4068-b041-bedbcca463de",
"type": "main",
"index": 0
}
]
]
},
"53f52cab-4d79-4886-86e7-ad2b7a31df82": {
"main": [
[
{
"node": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
"type": "main",
"index": 0
}
]
]
},
"eef4e527-de67-49a9-8a18-6140d80bd84b": {
"main": [
[
{
"node": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
"type": "main",
"index": 0
}
]
]
},
"12351c78-a877-4e9a-8fdb-1ac0cd832083": {
"main": [
[
{
"node": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
"type": "main",
"index": 0
}
]
]
},
"8893bd95-ed78-4971-b90d-5b98f38a16c6": {
"main": [
[
{
"node": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
"type": "main",
"index": 0
}
]
]
},
"d4d82ec0-daad-498d-9d27-a760f59bb582": {
"main": [
[
{
"node": "957df429-3800-4a0a-9a3e-e2db38519927",
"type": "main",
"index": 0
}
]
]
},
"957df429-3800-4a0a-9a3e-e2db38519927": {
"main": [
[
{
"node": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
"type": "main",
"index": 0
}
]
]
},
"d7484c3b-dd65-4022-9275-b9c26e3478ae": {
"main": [
[
{
"node": "914d5b44-4c73-4b89-9952-242d71d74ff6",
"type": "main",
"index": 0
}
]
]
},
"291d84aa-0fe3-4d27-9ac4-331ab8419bbc": {
"main": [
[
{
"node": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
"type": "main",
"index": 0
}
]
]
},
"77975382-8091-4068-b041-bedbcca463de": {
"main": [
[
{
"node": "f60798bd-6ae5-4726-b92a-f71248013a2f",
"type": "main",
"index": 0
},
{
"node": "d4d82ec0-daad-498d-9d27-a760f59bb582",
"type": "main",
"index": 0
}
]
]
},
"96caa952-2e27-4fa0-a5de-e2d5b9077f2c": {
"main": [
[
{
"node": "968c7049-8a02-4c32-8545-47075e7caee7",
"type": "main",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - チケット管理, AI要約
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
上級
ノード数31
カテゴリー2
ノードタイプ10
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Oneclick AI Squad
@oneclick-aiThe AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.
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