AI 駆動のメール分類および自動返信システム

上級

これはTicket Management, AI Summarization分野の自動化ワークフローで、24個のノードを含みます。主にAgent, MicrosoftOutlook, LmChatOpenAi, MicrosoftOutlookTrigger, TextClassifierなどのノードを使用。 Outlook と GPT-4 を使用してメッセージを分類し、自動返信する

前提条件
  • OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
  "id": "Yn7tmZK650FOKDSc",
  "meta": {
    "instanceId": "25e77c0c6022d4bb0bf1d4755e6d167b4f61a12eba4f980e0349847ef576722f",
    "templateCredsSetupCompleted": true
  },
  "name": "AI-Powered Email Classification and Auto-Reply System",
  "tags": [],
  "nodes": [
    {
      "id": "c1f2aa2b-570c-4d6b-b0c8-13f9cea4bbf7",
      "name": "Microsoft Outlook Trigger",
      "type": "n8n-nodes-base.microsoftOutlookTrigger",
      "position": [
        -432,
        976
      ],
      "parameters": {
        "filters": {},
        "options": {
          "downloadAttachments": true
        },
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "e3dfd5b1-89cd-41de-9d4a-4d020258de7b",
      "name": "OpenAI Chat Model - Classifier",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -16,
        1104
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "6b25f516-0620-4202-95ea-af50d7b3ab43",
      "name": "緊急メールへの返信",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1056,
        288
      ],
      "webhookId": "3caba703-2528-468e-a341-438501e066f6",
      "parameters": {
        "message": "={{ $json.output }}",
        "options": {},
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Microsoft Outlook Trigger').item.json.id }}"
        },
        "operation": "reply",
        "additionalFields": {
          "replyTo": "={{ $('Microsoft Outlook Trigger').item.json.from }}"
        },
        "replyToSenderOnly": true
      },
      "typeVersion": 2
    },
    {
      "id": "e4c42889-28d6-4308-ac59-965972450ef9",
      "name": "AIメール分類器",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        48,
        944
      ],
      "parameters": {
        "options": {
          "systemPromptTemplate": "=# Role\nYou are an expert in email classification based on importance and urgency.\n\n# Context\nYou will receive email bodies that you will analyze to classify them into a specific category.\n\nYou have three categories available:\n\n1/ Urgent\n\n2/ Important\n\n3/ Not Important\n\n# Instructions\n\nTo perfectly define the right category for each email, here are some guidelines:\n\n1/ \"Urgent\" Category:\nClassify all emails where there is a stated urgency, an important deadline approaching in the short term, where case management is a priority, and where the information, request, or inquiry is genuinely urgent.\n\n2/ \"Important\" Category:\nClassify all emails where the request, action to be taken, or case/client processing remains important without being an absolute emergency and where the deadline is short to medium term. This is a somewhat tricky category because the line between \"Urgent\" and \"Important\" can quickly become blurred depending on the words used. Pay close attention to correctly discern and precisely judge whether the email corresponds to an emergency or whether it simply remains an \"Important\" email without needing to rush to process it.\n\n3/ \"Not Important\" Category:\nClassify all emails where the importance is much lower than the other types of emails described in the other categories. These are still professional emails but they target a more distant deadline, are not important for this week, do not deal with an important case/client, or are slightly more secondary.\n\n# Important Information\n\nToday's date: {{ $today }}"
        },
        "inputText": "={{ $json.bodyPreview }}",
        "categories": {
          "categories": [
            {
              "category": "Urgent",
              "description": "Emails that are urgent and require immediate attention"
            },
            {
              "category": "Important",
              "description": "Emails that are important but not urgent"
            },
            {
              "category": "Not Important",
              "description": "Emails that are neither important nor urgent"
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "107fdc73-595c-4f16-969a-3fadcbb62441",
      "name": "緊急返信の生成",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        624,
        272
      ],
      "parameters": {
        "text": "=Reply to this email:\n{{ $('Microsoft Outlook Trigger').item.json.bodyPreview }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed quickly given its importance (close date, meeting request, importance of a case, etc.).\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
        },
        "promptType": "define"
      },
      "typeVersion": 2.2
    },
    {
      "id": "ab884171-cf1f-446b-a22d-7af727d525d1",
      "name": "OpenAI Chat Model - Urgent",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        560,
        432
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "5d106834-c16c-44da-9dad-c2823475bad1",
      "name": "重要メールへの返信",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1040,
        912
      ],
      "webhookId": "3caba703-2528-468e-a341-438501e066f6",
      "parameters": {
        "message": "={{ $json.output }}",
        "options": {},
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Microsoft Outlook Trigger').item.json.id }}"
        },
        "operation": "reply",
        "additionalFields": {
          "replyTo": "={{ $('Microsoft Outlook Trigger').item.json.from }}"
        },
        "replyToSenderOnly": true
      },
      "typeVersion": 2
    },
    {
      "id": "744080bc-1296-4c1e-a0aa-3bd6aed8db0f",
      "name": "重要返信の生成",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        640,
        880
      ],
      "parameters": {
        "text": "=Write the reply email for this message:\n\n{{ $item(\"0\").$node[\"Microsoft Outlook Trigger\"].json[\"bodyPreview\"] }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\nThe email is transmitted to you in the user prompt.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed without showing that it's urgent or indicating that it's being put on the back burner or will be processed later.\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
        },
        "promptType": "define"
      },
      "typeVersion": 2.2
    },
    {
      "id": "36c2d4b3-9934-4352-a945-5a545ee94e89",
      "name": "OpenAI Chat Model - Important",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        496,
        1008
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "227f3b68-24b8-49ac-a4c5-5df5583ffb3c",
      "name": "重要でないフォルダへ移動",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1504,
        1344
      ],
      "webhookId": "91e15089-2724-4a8e-8685-2b269143dab6",
      "parameters": {
        "folderId": {
          "__rl": true,
          "mode": "list",
          "value": "AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1-Epgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOQAAAA==",
          "cachedResultUrl": "https://outlook.office365.com/mail/AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1%2FEpgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOQAAAA%3D%3D",
          "cachedResultName": "Not Important"
        },
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "operation": "move"
      },
      "typeVersion": 2
    },
    {
      "id": "611de7c4-4b54-454a-a7f4-8a1c045d42ed",
      "name": "重要でないメールへの返信",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1088,
        1456
      ],
      "webhookId": "3caba703-2528-468e-a341-438501e066f6",
      "parameters": {
        "message": "={{ $json.output }}",
        "options": {},
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Microsoft Outlook Trigger').item.json.id }}"
        },
        "operation": "reply",
        "additionalFields": {
          "replyTo": "={{ $('Microsoft Outlook Trigger').item.json.from }}"
        },
        "replyToSenderOnly": true
      },
      "typeVersion": 2
    },
    {
      "id": "b9328e8e-75f9-479e-9008-fce7f7edfdff",
      "name": "標準返信の生成",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        672,
        1488
      ],
      "parameters": {
        "text": "=Write the reply to this email:\n{{ $item(\"0\").$node[\"Microsoft Outlook Trigger\"].json[\"bodyPreview\"] }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\nThe email is transmitted to you in the user prompt.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed within a relatively short timeframe.\n\nYou never specify that the subject/file/etc. is not important.\n\nYou make it clear that everything will be processed in due time.\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
        },
        "promptType": "define"
      },
      "typeVersion": 2.2
    },
    {
      "id": "7f5ecf8b-f7f2-454e-9c87-9735eec112a1",
      "name": "OpenAI Chat Model - Standard",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        480,
        1584
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "5231d92d-d9c2-4fbc-a10b-4080a9343c9d",
      "name": "緊急フォルダへ移動",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1552,
        400
      ],
      "webhookId": "1e0359d8-469f-491e-8f43-aa5556c91782",
      "parameters": {
        "folderId": {
          "__rl": true,
          "mode": "list",
          "value": "AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1-Epgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuNwAAAA==",
          "cachedResultUrl": "https://outlook.office365.com/mail/AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1%2FEpgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuNwAAAA%3D%3D",
          "cachedResultName": "URGENT"
        },
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('AI Email Classifier').item.json.id }}"
        },
        "operation": "move"
      },
      "typeVersion": 2
    },
    {
      "id": "b944ef3f-560f-4745-8583-573914a8df1e",
      "name": "重要フォルダへ移動",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1536,
        880
      ],
      "webhookId": "1e0359d8-469f-491e-8f43-aa5556c91782",
      "parameters": {
        "folderId": {
          "__rl": true,
          "mode": "list",
          "value": "AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1-Epgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOAAAAA==",
          "cachedResultUrl": "https://outlook.office365.com/mail/AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1%2FEpgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOAAAAA%3D%3D",
          "cachedResultName": "Important"
        },
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('AI Email Classifier').item.json.id }}"
        },
        "operation": "move"
      },
      "typeVersion": 2
    },
    {
      "id": "8ecd8b0b-91e1-4e5a-9647-537eb08d6506",
      "name": "付箋",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1216,
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      ],
      "parameters": {
        "width": 480,
        "height": 780,
        "content": "## AI-Powered Email Classification and Auto-Reply System\n\n### Who's it for\nProfessionals and teams managing high email volumes who need automatic email triage and responses.\n\n### What it does\nThis workflow monitors your Outlook inbox and uses AI to classify emails into three urgency levels: Urgent, Important, or Not Important. It automatically generates personalized replies and organizes emails into folders.\n\n### How it works\nNew emails trigger AI classification based on urgency and deadlines. The system then generates an appropriate reply using GPT-4 and moves the email to the corresponding folder.\n\n### Requirements\n- Microsoft Outlook account with API access\n- OpenAI API key (GPT-4 access)\n- Three Outlook folders: URGENT, Important, Not Important\n\n### Setup\nConnect your Outlook credentials, add your OpenAI API key to all Chat Model nodes, update folder IDs in the Move nodes, and customize the AI prompts to match your tone.\n\n### Customization\nAdjust classification criteria, modify reply tone and style, add more categories, or integrate with other tools like Slack or CRM systems."
      },
      "typeVersion": 1
    },
    {
      "id": "217734d2-91cc-4041-87ac-0602b251b5be",
      "name": "付箋1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        528
      ],
      "parameters": {
        "color": 7,
        "width": 380,
        "height": 768,
        "content": "## 1. Email Trigger\n\nMonitors your Microsoft Outlook inbox and checks for new emails every minute. Automatically downloads attachments and captures all email metadata.\n\n**Configuration:**\n- Poll frequency: Every minute\n- Filters: None (processes all emails)\n- Attachments: Enabled\n\nEmail data flows to the AI classifier for analysis."
      },
      "typeVersion": 1
    },
    {
      "id": "70d4589a-7e80-471b-95b9-95947667231e",
      "name": "付箋2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -64,
        528
      ],
      "parameters": {
        "color": 7,
        "width": 420,
        "height": 772,
        "content": "## 2. AI Email Classification\n\nAnalyzes email content and classifies into three categories based on urgency, deadlines, and importance.\n\n**Categories:**\n- **Urgent:** Immediate attention, close deadlines\n- **Important:** Needs attention, not time-sensitive\n- **Not Important:** Standard correspondence\n\nUses GPT-4 mini for fast classification. Considers today's date for deadline calculations and looks for urgency indicators like deadline language, client importance, and time-sensitive items.\n\nRoutes to appropriate reply generation based on classification."
      },
      "typeVersion": 1
    },
    {
      "id": "c95221f7-d0cd-43ff-9e21-de799663b9ff",
      "name": "付箋3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        448,
        -16
      ],
      "parameters": {
        "color": 7,
        "width": 804,
        "height": 552,
        "content": "## 3A. Urgent Email Path\n\nGenerates immediate acknowledgment with urgent tone, emphasizing quick response commitment. References specific deadlines while maintaining natural variation.\n\n**Reply style:**\n- First person, brief and direct\n- Formal language\n- Commits to rapid processing\n\nAutomatically sends reply to sender and moves email to URGENT folder for priority follow-up."
      },
      "typeVersion": 1
    },
    {
      "id": "91c7df05-e1c1-4a9e-a5c6-d2f6880ecd69",
      "name": "付箋4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        448,
        592
      ],
      "parameters": {
        "color": 7,
        "width": 804,
        "height": 536,
        "content": "## 3B. Important Email Path\n\nCreates balanced acknowledgment indicating timely processing without rushed language. Professional and measured tone.\n\n**Reply style:**\n- First person, concise yet complete\n- Formal language\n- Neutral timeline commitment\n\nSends reply automatically and moves email to Important folder for standard follow-up."
      },
      "typeVersion": 1
    },
    {
      "id": "f69cb8b1-a631-47ce-92bb-8bfce1a560dc",
      "name": "付箋5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        448,
        1184
      ],
      "parameters": {
        "color": 7,
        "width": 804,
        "height": 528,
        "content": "## 3C. Not Important Email Path\n\nGenerates courteous acknowledgment with reasonable timeline expectations. Never implies low priority explicitly while maintaining professionalism.\n\n**Reply style:**\n- First person, brief and polite\n- Formal language\n- \"In due time\" messaging\n\nSends reply automatically and moves email to Not Important folder for later review."
      },
      "typeVersion": 1
    },
    {
      "id": "00dd4800-5592-4a09-ad18-a0aecb174232",
      "name": "付箋6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1344,
        -16
      ],
      "parameters": {
        "color": 7,
        "width": 472,
        "height": 1736,
        "content": "## 4. Email Organization\n\nMoves each processed email to its designated folder based on classification.\n\n**Folder routing:**\n- Urgent → URGENT folder\n- Important → Important folder\n- Not Important → Not Important folder\n\nProvides clean inbox, easy priority identification, and efficient email management.\n\n**Setup required:** Create these three folders in Outlook before running the workflow."
      },
      "typeVersion": 1
    },
    {
      "id": "17cbe272-f507-4f06-b33d-25bebd644efc",
      "name": "付箋7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1168,
        1088
      ],
      "parameters": {
        "color": 5,
        "width": 360,
        "height": 240,
        "content": "## ⚠️ Important Configuration Notes\n\n**Before running:**\n- Update OpenAI API credentials\n- Configure Microsoft Outlook connection\n- Create three folders: URGENT, Important, Not Important\n- Update folder IDs in Move nodes\n\n**Security:** Never hardcode API keys, use n8n credential system.\n\n**Testing:** Start with sample emails to verify folder routing and reply quality."
      },
      "typeVersion": 1
    },
    {
      "id": "8d384320-be21-4688-a7d4-b16c97408ebc",
      "name": "付箋8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1168,
        1424
      ],
      "parameters": {
        "color": 6,
        "width": 360,
        "height": 200,
        "content": "## 💡 Customization Tips\n\n**Adjust classification:**\nEdit criteria in AI Email Classifier prompt, add more categories, or fine-tune urgency detection.\n\n**Personalize replies:**\nModify tone in each AI Agent's system message, add company-specific language, or include signature templates.\n\n**Extend functionality:**\nAdd Slack notifications for urgent emails, integrate with CRM systems, or create custom reporting dashboards."
      },
      "typeVersion": 1
    }
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よくある質問

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上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。

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上級 - チケット管理, AI要約

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ワークフロー情報
難易度
上級
ノード数24
カテゴリー2
ノードタイプ6
難易度説明

上級者向け、16ノード以上の複雑なワークフロー

作成者
Mattis

Mattis

@iiiii

Consultant et expert en automatisation. Co-fondateur de l'agence PerformAi. Pas qu'un simple créateur, j'écoute et comprends l'importance pour simplifier votre activité au quotidien. On en discute ?

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カテゴリー: 34