JIRA、Supabase、AIを使ってサポートチケットを自動割り当て
上級
これはSupport, AI分野の自動化ワークフローで、36個のノードを含みます。主にIf, Set, Jira, Sort, SplitOutなどのノードを使用、AI技術を活用したスマート自動化を実現。 JIRA、Supabase、AIでサポートチケットを自動割り当て
前提条件
- •OpenAI API Key
- •Supabase URL と API Key
使用ノード (36)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "cce90ce3-5661-4c8b-9752-71bc0e643f01",
"name": "スケジュールトリガー",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
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],
"parameters": {
"rule": {
"interval": [
{}
]
}
},
"typeVersion": 1.2
},
{
"id": "9f39b744-e3d5-4cb8-9631-d41ccb311e57",
"name": "Embeddings OpenAI",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-840,
-260
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "fd6f3243-3c94-4208-b200-511eef53f2f7",
"name": "デフォルトデータローダー",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
-700,
-260
],
"parameters": {
"options": {
"metadata": {
"metadataValues": [
{
"name": "project_key",
"value": "={{ $json.project_key }}"
},
{
"name": "issue_key",
"value": "={{ $json.issue_key }}"
},
{
"name": "issue_type",
"value": "={{ $json.issue_type }}"
},
{
"name": "created_at",
"value": "={{ $json.created_date }}"
},
{
"name": "resolved_at",
"value": "={{ $json.resolution_date }}"
},
{
"name": "assignee_id",
"value": "={{ $json.assignee_id }}"
},
{
"name": "assignee_name",
"value": "={{ $json.assignee_name }}"
},
{
"name": "issue_title",
"value": "={{ $json.title }}"
}
]
}
},
"jsonData": "=# {{ $json.title }}\n- created {{ $json.created_date }}\n- resolved {{ $json.resolution_date }}\n\n## description\n{{ $json.description }}",
"jsonMode": "expressionData"
},
"typeVersion": 1
},
{
"id": "d577536e-bee5-45ea-929e-951f4a255462",
"name": "再帰的文字テキスト分割器",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
"position": [
-600,
-140
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "5fb95703-27aa-4ae3-b220-b2cca3596e0d",
"name": "類似課題データベース",
"type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
"position": [
-840,
-440
],
"parameters": {
"mode": "insert",
"options": {},
"tableName": {
"__rl": true,
"mode": "list",
"value": "documents",
"cachedResultName": "documents"
}
},
"credentials": {
"supabaseApi": {
"id": "AkI6FZYwHrf8n5Zw",
"name": "Supabase(jira-issues-similarity-database)"
}
},
"typeVersion": 1
},
{
"id": "94d53f32-7f01-487f-b1a3-0dc15f8dc673",
"name": "Supabase ベクトルストア",
"type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
"position": [
-540,
500
],
"parameters": {
"mode": "retrieve-as-tool",
"topK": 20,
"options": {},
"toolName": "get_similar_issues",
"tableName": {
"__rl": true,
"mode": "list",
"value": "documents",
"cachedResultName": "documents"
},
"toolDescription": "Call this tool to find similar issues but which are resolved and by whom."
},
"credentials": {
"supabaseApi": {
"id": "AkI6FZYwHrf8n5Zw",
"name": "Supabase(jira-issues-similarity-database)"
}
},
"typeVersion": 1
},
{
"id": "d1c88dcd-62ef-4bb8-86d4-1ef294bb063d",
"name": "Embeddings OpenAI1",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-460,
620
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "a23442f6-c701-4b47-aea4-8764adab3d8d",
"name": "OpenAI チャットモデル",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-680,
500
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "d07139dd-9df4-4e95-a0b0-4e28054b62c9",
"name": "類似課題＋担当者の検索",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-660,
300
],
"parameters": {
"text": "=# {{ $json.fields.summary }}\n\n## description\n{{ $json.fields.description }}",
"options": {
"systemMessage": "You are a project management assistant helping to assign stale JIRA issues to team members. To find out who best to assign the issue to, you must first find similar JIRA issues in terms of problem and context and attain the team members who resolved them. The logic is that these team members are likely to be best suited to take on the issue since they've tackled similar issues before.\n\nIn your response, for each matching issue, list the following:\n* issue_key\n* assignee_id\n* assignee_name"
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "c28e06eb-a8bd-4abc-821d-5efee7bbdf99",
"name": "ユーザーワークフローの確認",
"type": "n8n-nodes-base.jira",
"position": [
880,
580
],
"parameters": {
"options": {
"jql": "=status = \"In Progress\"\nAND assignee = \"{{ $json.assignee_id }}\""
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "6bcad177-dc47-42f3-893d-5d64f28b8d75",
"name": "ユーザーごとの処理",
"type": "n8n-nodes-base.splitInBatches",
"position": [
680,
380
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "5112d1da-464a-42e9-9d76-1e6064f1ebfc",
"name": "チケットへのユーザー割り当て",
"type": "n8n-nodes-base.jira",
"position": [
1520,
620
],
"parameters": {
"issueKey": "={{ $('Issue Ref').item.json.key }}",
"operation": "update",
"updateFields": {
"assignee": {
"__rl": true,
"mode": "id",
"value": "={{ $json.assignee_id }}"
}
}
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "4063032d-5103-4b24-b04c-db3e1ba1002f",
"name": "スケジュールトリガー1",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-1520,
300
],
"parameters": {
"rule": {
"interval": [
{}
]
}
},
"typeVersion": 1.2
},
{
"id": "44a07e61-6edd-4beb-b7e3-4c7474cb620f",
"name": "重複の削除",
"type": "n8n-nodes-base.removeDuplicates",
"position": [
-1380,
-220
],
"parameters": {
"options": {},
"operation": "removeItemsSeenInPreviousExecutions",
"dedupeValue": "={{ $json.key }}"
},
"typeVersion": 2
},
{
"id": "1084ffd4-99a6-4a10-a209-1c6c83d0df02",
"name": "フィールドの収集",
"type": "n8n-nodes-base.set",
"position": [
-1200,
-220
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d68a1967-a68e-49cf-9a7c-bd2093dd953d",
"name": "project_key",
"type": "string",
"value": "={{ $json.fields.project.key }}"
},
{
"id": "16dcfcff-4dc9-4cca-bd65-6631533e6438",
"name": "issue_key",
"type": "string",
"value": "={{ $json.key }}"
},
{
"id": "645b7ba5-440d-45cc-9051-b58fac3cf8b6",
"name": "issue_type",
"type": "string",
"value": "={{ $json.fields.issuetype.name }}"
},
{
"id": "26863d50-042a-41bb-9579-5af24ed291cb",
"name": "created_date",
"type": "string",
"value": "={{ $json.fields.created }}"
},
{
"id": "231d153f-a189-4d16-a2c1-77a3de8bfba4",
"name": "resolution_date",
"type": "string",
"value": "={{ $json.fields.resolutiondate }}"
},
{
"id": "46c67aaf-6731-4890-800b-7a3361b1c7f0",
"name": "assignee_id",
"type": "string",
"value": "={{ $json.fields.assignee.accountId }}"
},
{
"id": "48103da0-3c14-442a-9b5b-711f720373c7",
"name": "assignee_name",
"type": "string",
"value": "={{ $json.fields.assignee.displayName }}"
},
{
"id": "1b3de52c-c558-4b76-87dd-2a6874789254",
"name": "title",
"type": "string",
"value": "={{ $json.fields.summary }}"
},
{
"id": "29091123-2d60-4345-8443-34e3a1d4dff0",
"name": "description",
"type": "string",
"value": "={{ $json.fields.description }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5109b7f5-61e1-4634-b29c-276c9c4fff23",
"name": "5日以上未割り当てのチケット取得",
"type": "n8n-nodes-base.jira",
"position": [
-1340,
300
],
"parameters": {
"options": {
"jql": "=project = \"My Kanban Project\"\nAND status = \"To Do\"\nAND assignee IS EMPTY\nAND assignee CHANGED BEFORE -5d"
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "7fcd1b7e-4bcd-4d09-b306-dd5b5de685e0",
"name": "課題ごとの処理",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-1040,
300
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "eed6d212-daae-49ee-81e9-0b550cb3a34c",
"name": "課題参照",
"type": "n8n-nodes-base.noOp",
"position": [
-840,
300
],
"parameters": {},
"typeVersion": 1
},
{
"id": "041949bc-ad09-45bb-acc0-915092cde6ad",
"name": "課題へのコメント追加",
"type": "n8n-nodes-base.jira",
"position": [
1700,
620
],
"parameters": {
"comment": "=Auto-assigned to {{ $('Count Assigned Open Issues per User').item.json.assignee_name }} due to no assignee within past 5 days.",
"options": {},
"issueKey": "={{ $('Issue Ref').item.json.key }}",
"resource": "issueComment"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "ccb525d9-fc6e-47f3-ac2a-dde4c266962b",
"name": "付箋ノート",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1620,
-460
],
"parameters": {
"color": 7,
"width": 580,
"height": 460,
"content": "## 1. Get Resolved Issues\n[Learn more about the JIRA node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.jira/)\n\nTo build our database of successfully resolved issues, we can pull them directly from JIRA with a JQL query. The remove duplicates node ensures we only add an issues into the database once."
},
"typeVersion": 1
},
{
"id": "c4868156-e663-46b1-8979-b561dcb0620b",
"name": "直近50件の解決済み",
"type": "n8n-nodes-base.jira",
"position": [
-1560,
-220
],
"parameters": {
"options": {
"jql": "=project = \"My Kanban Project\"\nAND status = \"Done\"\nAND assignee IS NOT EMPTY\nAND created >= -1d"
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "bdf6c882-7a91-485a-9f75-4c27ba5b936c",
"name": "付箋ノート1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1000,
-660
],
"parameters": {
"color": 7,
"width": 660,
"height": 660,
"content": "## 2. Create Search Index In Vector Database\n[Learn more about the Supabase Vector Store](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.vectorstoresupabase)\n\nSupabase is a third party database provider which serves traditional PostgreSQL but also supports Vector databases via the Pg-Vector extension. You will require some initial setup but easily done through Supabase's [Langchain quickstart method ](https://supabase.com/docs/guides/ai/langchain?database-method=sql)"
},
"typeVersion": 1
},
{
"id": "806a7ac1-999b-49f7-94b4-386341a2a4e1",
"name": "付箋ノート2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1620,
80
],
"parameters": {
"color": 7,
"width": 500,
"height": 460,
"content": "## 3. Watch for Stale Unassigned Issues\n[Read more about the Scheduled Trigger](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.scheduletrigger/)\n\nHere, we're using a scheduled trigger to watch for stale issues where stale means unassigned issues for more than 5 days. As to not let these fall through the cracks, let's see if we can auto-assign to a team member based on relevance."
},
"typeVersion": 1
},
{
"id": "28c2f824-868d-4b0b-b362-7cfa31ad23d6",
"name": "付箋ノート3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-860,
80
],
"parameters": {
"color": 7,
"width": 1380,
"height": 700,
"content": "## 4. Find Similar Issues which have been Resolved\n[Learn more about AI Agents](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent/)\n\nOur first step is to find similar but resolved issues. The logic is that if we find these issues, the team member who resolved them will likely be the best person in terms of context and experience to address the current stale issue. Here, we tap back into our resolved issues vector store database for this purpose."
},
"typeVersion": 1
},
{
"id": "91134c07-9df5-4a01-ab69-b9461698e260",
"name": "付箋ノート4",
"type": "n8n-nodes-base.stickyNote",
"position": [
540,
120
],
"parameters": {
"color": 7,
"width": 800,
"height": 720,
"content": "## 5. Work out which Knowledgeable Team Member has most Capacity\n[Learn more about the Summarize node](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.summarize/)\n\nIf we've found similar resolved issues, we can then identify the last assignee of the issue as a possible candidate to assign the stale issue to. But before we do, we can do a quick check to see how many open issues the team member is currently assigned. We'll pick the team member with the least amount or in another way, the most capacity."
},
"typeVersion": 1
},
{
"id": "3a7e0c75-148d-4bef-ab2a-ef2246c369d6",
"name": "付箋ノート5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1380,
360
],
"parameters": {
"color": 7,
"width": 560,
"height": 480,
"content": "## 6. Auto-assign Stale Issue to Team Member\n[Learn more about the JIRA node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.jira/)\n\nFinally, we'll auto-assign the team member to the stale issue and leave a comment. This continues until all stale issues that can be assigned, are assigned."
},
"typeVersion": 1
},
{
"id": "9af64316-0380-4a23-8935-a58a829e9064",
"name": "OpenAI チャットモデル1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-200,
440
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "f67f4290-b7f7-4034-9c78-3ff38cbb256f",
"name": "課題からアイテムへの変換",
"type": "n8n-nodes-base.splitOut",
"position": [
20,
300
],
"parameters": {
"options": {},
"fieldToSplitOut": "output"
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "20582918-7638-4b07-8aec-ad30412b2879",
"name": "構造化出力へ変換",
"type": "@n8n/n8n-nodes-langchain.informationExtractor",
"position": [
-300,
300
],
"parameters": {
"text": "={{ $json.output }}",
"options": {},
"schemaType": "manual",
"inputSchema": "{\n \"type\": \"array\",\n \"items\": {\n \"type\": \"object\",\n \"required\": [\"issue_key\",\"assignee_id\",\"assignee_name\"],\n \"properties\": {\n \"issue_key\": { \"type\": \"string\" },\n \"assignee_id\": { \"type\": \"string\" },\n \"assignee_name\": { \"type\": \"string\" }\n }\n }\n}"
},
"typeVersion": 1
},
{
"id": "bd950805-811f-49d0-9a32-a54cf647e819",
"name": "ユーザーごとの未解決課題数集計",
"type": "n8n-nodes-base.summarize",
"position": [
880,
380
],
"parameters": {
"options": {},
"fieldsToSplitBy": "assignee_id",
"fieldsToSummarize": {
"values": [
{
"field": "in_progress"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "fddbc5de-21a2-434e-ab1c-c6b06d96d2c7",
"name": "ユーザーごとの進行中課題数集計",
"type": "n8n-nodes-base.set",
"position": [
1080,
580
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "48221b51-ef3a-4e62-ba13-8a305e8787e9",
"name": "assignee_id",
"type": "string",
"value": "={{ $('For Each User').item.json.assignee_id }}"
},
{
"id": "60b212ff-8ad3-414b-8aac-e93dbeb1f359",
"name": "in_progress",
"type": "string",
"value": "={{ $json.isNotEmpty() ? 1 : 2 }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "1bde2079-2c61-4024-889e-178afede1bf4",
"name": "空き容量順にソート",
"type": "n8n-nodes-base.sort",
"position": [
1080,
380
],
"parameters": {
"options": {},
"sortFieldsUi": {
"sortField": [
{
"fieldName": "count_in_progress"
}
]
}
},
"typeVersion": 1
},
{
"id": "22691a79-fa71-40b6-b4f8-bcd82864dce5",
"name": "アイテム有無の条件分岐",
"type": "n8n-nodes-base.if",
"position": [
180,
300
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5366f6f7-68e6-4bd8-ba8e-030abdbf34e3",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "8030303e-97ce-4ab2-8f3f-ae44f82c6815",
"name": "スキップ",
"type": "n8n-nodes-base.noOp",
"position": [
340,
620
],
"parameters": {},
"typeVersion": 1
},
{
"id": "6245bd37-15ce-4c3c-9430-8708e5be5b13",
"name": "付箋ノート6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
620
],
"parameters": {
"color": 5,
"width": 360,
"height": 120,
"content": "### What is no similar issues are found?\nThis is beyond the scope of this template so we'll skip the issue but in this situation, you may want to escalate to the project manager instead."
},
"typeVersion": 1
},
{
"id": "8919a9c2-063e-4d69-977b-e0c3f1e28c50",
"name": "付箋ノート7",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
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"height": 1080,
"content": "## Try it out\n### This n8n template builds a simple automation to ensure no JIRA issues go unassigned for more than a week to prevent them falling through the cracks. It uses AI to perform searching tasks against a Supabase Vector Store.\nThis can be one way to help reduce the amount of manual work in managing the issue backlog for busy teams with little effort.\n\n### How it works\n* This template contains 2 separate flows which run continuously via schedule triggers.\n* The first populates our Supabase vector store with resolved issues within the last day. This helps keep our vector store up-to-date and relevant for the purpose of finding similar issues.\n* It does this by pulling the latest resolved issues from JIRA and populating the Supabase vectorstore with carefully chosen metadata. This will come in handy later.\n* The second flow watches for stale, unassigned issues for the purpose of aut-assigning to a relevant team member.\n* It does this by comparing the stale issue against our vector store of resolved issues with the goal of identifying which team member would have best context regarding the issue.\n* In a busy team, this may net a few team members as possible candidates to assign. Therefore, we can introduce additional logic to count each team member's assigned, in-progress issues. This is intended to not overload our busiest members.\n* The team member with the least assigned issues is pressumed to have the most capacity and therefore is assigned. A comennt is left in the issue to notify the team member that they've been auto-assigned due to age of issue.\n\n### How to use\n* Modify the project and interval parameters to match those of your use-case and team members.\n* Add additional criteria before assigning to a team member eg. department, as required.\n\n### Need Help?\nJoin the [Discord](https://discord.com/invite/XPKeKXeB7d) or ask in the [Forum](https://community.n8n.io/)!\n\nHappy Hacking!"
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}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - サポート, 人工知能
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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作成者
Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
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