🤖 AIチャットボット
上級
これはSupport, AI分野の自動化ワークフローで、23個のノードを含みます。主にSet, Gmail, Telegram, HttpRequest, ErrorTriggerなどのノードを使用、AI技術を活用したスマート自動化を実現。 Gmail、Telegram、GPT AIを使ってマルチチャネル対応の顧客サポートを自動化
前提条件
- •Googleアカウント + Gmail API認証情報
- •Telegram Bot Token
- •ターゲットAPIの認証情報が必要な場合あり
- •Google Sheets API認証情報
- •OpenAI API Key
使用ノード (23)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "iYX4vUmfNoVCA86T",
"meta": {
"instanceId": "1037e065dca107c3c15857d49fe150792779e136a3c579aed02192a2b3d2a396",
"templateCredsSetupCompleted": true
},
"name": "🤖 Smart Customer Support AI Agent",
"tags": [],
"nodes": [
{
"id": "696a1b2e-8f22-46ec-8fdd-3c7bb25f8429",
"name": "📋 ワークフローガイド",
"type": "n8n-nodes-base.stickyNote",
"position": [
1040,
660
],
"parameters": {
"color": 6,
"width": 400,
"height": 1040,
"content": "## 🤖 Smart Customer Support AI Agent\n\n**Who is this for?**\nSmall to medium businesses, e-commerce stores, SaaS companies, and service providers who want to automate their customer support while maintaining a personal touch.\n\n**What problem does this solve?**\n- Reduces response time to customer inquiries\n- Handles repetitive questions automatically\n- Provides 24/7 customer support coverage\n- Maintains consistent brand voice across channels\n- Escalates complex issues to human agents\n\n**What this workflow does:**\n1. Monitors Gmail and Telegram for customer messages\n2. Uses AI to understand customer intent and context\n3. Accesses your knowledge base (Google Sheets) for accurate responses\n4. Sends personalized, contextual replies\n5. Escalates complex issues to human agents\n6. Logs all interactions for analysis\n\n**FIXES APPLIED:**\n- Separated Gmail and Telegram processing paths\n- Individual AI agents for each channel\n- Proper conversation memory management\n- Channel-specific response handling\n\n**Setup Instructions:**\n1. Configure Gmail OAuth2 credentials\n2. Set up Telegram bot token\n3. Create your knowledge base in Google Sheets\n4. Add your OpenAI API key\n5. Customize the AI prompts for your business\n6. Test with sample customer inquiries\n\n**Customization Tips:**\n- Update the knowledge base with your FAQs\n- Modify AI prompts to match your brand voice\n- Add more communication channels as needed\n- Set up escalation rules for complex cases"
},
"typeVersion": 1
},
{
"id": "47324b70-8be7-4e92-a739-2ff60f37d14a",
"name": "💬 Telegramカスタマーメッセージトリガー",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
1500,
1220
],
"webhookId": "customer-support-telegram",
"parameters": {
"updates": [
"message"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "RIK7bBarkKBJAV5R",
"name": "Telegram account"
}
},
"typeVersion": 1.1
},
{
"id": "23ce0479-3ab0-4150-b893-3e08ed83fd73",
"name": "📋 Telegramメッセージの処理",
"type": "n8n-nodes-base.set",
"position": [
1780,
1240
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "channel",
"name": "channel",
"type": "string",
"value": "telegram"
},
{
"id": "customer_name",
"name": "customer_name",
"type": "string",
"value": "={{ $json.message.from.first_name }} {{ $json.message.from.last_name }}"
},
{
"id": "customer_id",
"name": "customer_id",
"type": "string",
"value": "={{ $json.message.from.id }}"
},
{
"id": "chat_id",
"name": "chat_id",
"type": "string",
"value": "={{ $json.message.chat.id }}"
},
{
"id": "message_content",
"name": "message_content",
"type": "string",
"value": "={{ $json.message.text }}"
},
{
"id": "message_id",
"name": "message_id",
"type": "string",
"value": "={{ $json.message.message_id }}"
},
{
"id": "subject",
"name": "subject",
"type": "string",
"value": "Customer Support Inquiry"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "686affeb-1afb-45cf-b9b0-f3ba6c6ffb94",
"name": "🤖 Telegram AIエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
2080,
1180
],
"parameters": {
"text": "={{ $json.message_content}}",
"options": {
"systemMessage": "You are a helpful and professional customer support AI assistant for Telegram inquiries. Your role is to:\n\n1. Understand customer inquiries and provide accurate, helpful responses\n2. Use the knowledge base tool to find relevant information\n3. Maintain a friendly, professional tone that matches the company brand\n4. If you cannot fully resolve an issue, escalate it appropriately\n5. Always aim to provide value and resolve customer concerns\n\nImportant guidelines:\n- Be empathetic and understanding\n- Provide clear, actionable responses\n- Use the customer's name when possible\n- If information is not in the knowledge base, say so honestly\n- For complex technical issues, recommend escalation to human support\n\nCompany context: You represent a professional service business focused on customer satisfaction and quality support via Telegram."
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "a5e67d73-73c2-4756-9c82-9c05c1dbc36a",
"name": "🧠 OpenAIチャットモデル - Telegram",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1900,
1420
],
"parameters": {
"options": {
"maxTokens": 100,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "IdjfTMR7gLjapSWH",
"name": "Open Ai"
}
},
"typeVersion": 1.1
},
{
"id": "bfa0f8a9-58cc-4c15-8d7e-d633c23e10a6",
"name": "🧠 Telegramメモリ",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
2080,
1440
],
"parameters": {
"sessionKey": "telegram_{{ $json.customer_id }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "64a05368-29f5-4333-b881-b0ba73e424cb",
"name": "💬 Telegram返信の送信",
"type": "n8n-nodes-base.telegram",
"position": [
2460,
1120
],
"parameters": {
"text": "={{ $json.output }}",
"chatId": "={{ $('📋 Process Telegram Message').item.json.chat_id }}",
"additionalFields": {
"parse_mode": "Markdown",
"reply_to_message_id": "={{ $('📋 Process Telegram Message').item.json.message_id }}"
}
},
"credentials": {
"telegramApi": {
"id": "RIK7bBarkKBJAV5R",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "64c36c02-b56d-45dd-b3bf-4f49b3e14b5c",
"name": "📧 Gmailカスタマー問い合わせトリガー",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
1540,
720
],
"parameters": {
"filters": {
"labelIds": [
"INBOX",
"CATEGORY_PERSONAL"
],
"readStatus": "unread"
},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "YQWc9jqYGygA6lXT",
"name": "Gmail account"
}
},
"typeVersion": 1
},
{
"id": "baf01d18-d626-4b5c-bbc9-ac45c83b8e0b",
"name": "📋 Gmailメッセージの処理",
"type": "n8n-nodes-base.set",
"position": [
1740,
720
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "channel",
"name": "channel",
"type": "string",
"value": "gmail"
},
{
"id": "customer_email",
"name": "customer_email",
"type": "string",
"value": "={{ $json[\"From\"].match(/<(.*?)>/)?.[1] || $json[\"From\"] }}"
},
{
"id": "customer_name",
"name": "customer_name",
"type": "string",
"value": "={{ $json[\"From\"].split(\" <\")[0] }}"
},
{
"id": "subject",
"name": "subject",
"type": "string",
"value": "={{ $json.Subject }}"
},
{
"id": "message_content",
"name": "message_content",
"type": "string",
"value": "={{ $json.text || $json.snippet }}"
},
{
"id": "message_id",
"name": "message_id",
"type": "string",
"value": "={{ $json.id }}"
},
{
"id": "thread_id",
"name": "thread_id",
"type": "string",
"value": "={{ $json.threadId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "4d1c0b8a-9fed-4977-8ec4-91cb4460c2b6",
"name": "🤖 Gmail AIエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1940,
720
],
"parameters": {
"text": "={{ $json.message_content}}",
"options": {
"systemMessage": "You are a helpful and professional customer support AI assistant for Email inquiries. Your role is to:\n\n1. Understand customer inquiries and provide accurate, helpful responses\n2. Use the knowledge base tool to find relevant information\n3. Maintain a friendly, professional tone that matches the company brand\n4. If you cannot fully resolve an issue, escalate it appropriately\n5. Always aim to provide value and resolve customer concerns\n\nImportant guidelines:\n- Be empathetic and understanding\n- Provide clear, actionable responses\n- Use the customer's name when possible\n- If information is not in the knowledge base, say so honestly\n- For complex technical issues, recommend escalation to human support\n- Format responses appropriately for email\n\nCompany context: You represent a professional service business focused on customer satisfaction and quality support via Email."
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "8da4c0b1-86b7-436b-8d73-e96d3777be29",
"name": "🧠 OpenAIチャットモデル - Gmail",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1900,
900
],
"parameters": {
"options": {
"maxTokens": 1000,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "IdjfTMR7gLjapSWH",
"name": "Open Ai"
}
},
"typeVersion": 1.1
},
{
"id": "b4cb3e8b-3d5c-49fb-9cc2-f46ffe4cd683",
"name": "🧠 Gmailメモリ",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
2040,
980
],
"parameters": {
"sessionKey": "gmail_{{ $json.customer_email }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "442e8879-e6c3-4cd6-8f3b-3f64879047c1",
"name": "📧 Gmail返信の送信",
"type": "n8n-nodes-base.gmail",
"position": [
2240,
720
],
"webhookId": "c09e3c26-5430-4b47-864d-2344b636fa4e",
"parameters": {
"message": "={{ $json.output }}",
"options": {
"ccList": "",
"bccList": "",
"replyToSenderOnly": true
},
"messageId": "={{ $('📋 Process Gmail Message').item.json.message_id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "YQWc9jqYGygA6lXT",
"name": "Gmail account"
}
},
"typeVersion": 2
},
{
"id": "668afdd0-f68b-45cb-afde-93ebaf7627d3",
"name": "✅ Gmailを既読としてマーク",
"type": "n8n-nodes-base.gmail",
"position": [
2480,
620
],
"webhookId": "3bae576f-ba6e-4ee2-a389-82171a9101d8",
"parameters": {
"messageId": "={{ $('📋 Process Gmail Message').item.json.message_id }}",
"operation": "markAsRead"
},
"credentials": {
"gmailOAuth2": {
"id": "YQWc9jqYGygA6lXT",
"name": "Gmail account"
}
},
"typeVersion": 2
},
{
"id": "2233ac1c-b704-4485-a4dd-3d873fb04538",
"name": "📊 Gmailインタラクションのログ記録",
"type": "n8n-nodes-base.googleSheets",
"position": [
2540,
820
],
"parameters": {
"columns": {
"value": {
"Status": "Completed",
"Channel": "Email",
"Timestamp": "={{ new Date().toISOString() }}",
"AI_Response": "={{ $('🤖 Gmail AI Agent').item.json.output }}",
"Customer_Name": "={{ $('📋 Process Gmail Message').item.json.customer_name }}",
"Response_Time": "={{ new Date().toISOString() }}",
"Inquiry_Subject": "={{ $json.subject || 'General Inquiry' }}",
"Customer_Contact": "={{ $('📋 Process Gmail Message').item.json.customer_email }}",
"Customer_Message": "={{ $('📋 Process Gmail Message').item.json.message_content }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Channel",
"type": "string",
"display": true,
"required": false,
"displayName": "Channel",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Contact",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Contact",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Inquiry_Subject",
"type": "string",
"display": true,
"required": false,
"displayName": "Inquiry_Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Message",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "AI_Response",
"type": "string",
"display": true,
"required": false,
"displayName": "AI_Response",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Response_Time",
"type": "string",
"display": true,
"required": false,
"displayName": "Response_Time",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Status",
"type": "string",
"display": true,
"required": false,
"displayName": "Status",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1087576053,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit#gid=1087576053",
"cachedResultName": "AI_Responses"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit?usp=drivesdk",
"cachedResultName": "customer_support_knowledge_base"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "ubQXdpluCtk0bGFi",
"name": "Google Sheets account"
}
},
"typeVersion": 4.2
},
{
"id": "6e641113-9da3-430c-873d-59fd0c2997fb",
"name": "📊 Telegramインタラクションのログ記録",
"type": "n8n-nodes-base.googleSheets",
"position": [
2760,
960
],
"parameters": {
"columns": {
"value": {
"Status": "Completed",
"Channel": "={{ $('📋 Process Telegram Message').item.json.channel }}",
"Timestamp": "={{ new Date().toISOString() }}",
"AI_Response": "={{ $json.output }}",
"Customer_Name": "={{ $('📋 Process Telegram Message').item.json.customer_name }}",
"Response_Time": "={{ new Date().toISOString() }}",
"Inquiry_Subject": "={{ $('📋 Process Telegram Message').item.json.subject }}",
"Customer_Contact": "={{ $('📋 Process Telegram Message').item.json.customer_id }}",
"Customer_Message": "={{ $('📋 Process Telegram Message').item.json.message_content }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Channel",
"type": "string",
"display": true,
"required": false,
"displayName": "Channel",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Contact",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Contact",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Inquiry_Subject",
"type": "string",
"display": true,
"required": false,
"displayName": "Inquiry_Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer_Message",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer_Message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "AI_Response",
"type": "string",
"display": true,
"required": false,
"displayName": "AI_Response",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Response_Time",
"type": "string",
"display": true,
"required": false,
"displayName": "Response_Time",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Status",
"type": "string",
"display": true,
"required": false,
"displayName": "Status",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1087576053,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit#gid=1087576053",
"cachedResultName": "AI_Responses"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit?usp=drivesdk",
"cachedResultName": "customer_support_knowledge_base"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "ubQXdpluCtk0bGFi",
"name": "Google Sheets account"
}
},
"typeVersion": 4.2
},
{
"id": "50ded0f7-2513-4515-8843-e24cb50c89ae",
"name": "⚠️ エラー処理情報",
"type": "n8n-nodes-base.stickyNote",
"position": [
3100,
980
],
"parameters": {
"width": 300,
"height": 280,
"content": "## 🚨 Error Handling\n\nThis section handles any errors that occur during the workflow execution and notifies the admin team.\n\n**Features:**\n- Captures all workflow errors\n- Sends notifications to admin\n- Logs errors for debugging\n- Provides fallback responses"
},
"typeVersion": 1
},
{
"id": "8634105f-1844-4e58-97f3-07697d86ac48",
"name": "🚨 エラートリガー",
"type": "n8n-nodes-base.errorTrigger",
"position": [
2760,
1300
],
"parameters": {},
"typeVersion": 1
},
{
"id": "807781dc-c1ac-4bca-b298-420a3a3d5c2c",
"name": "📢 管理者へのエラー通知",
"type": "n8n-nodes-base.httpRequest",
"position": [
3020,
1300
],
"parameters": {
"url": "https://hooks.slack.com/services/YOUR/SLACK/WEBHOOK",
"method": "POST",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "text",
"value": "🚨 Customer Support AI Error Alert\n\nWorkflow: Smart Customer Support AI\nError: {{ $json.error.message }}\nNode: {{ $json.error.node.name }}\nTime: {{ new Date().toISOString() }}\n\nPlease check the workflow execution for details."
}
]
}
},
"typeVersion": 4.2
},
{
"id": "4581974a-7e7c-4b61-b5c7-a6023ef931d0",
"name": "Gmailエスカレーションロガー",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
2300,
920
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1478316494,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit#gid=1478316494",
"cachedResultName": "Customer_Inquiries"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit?usp=drivesdk",
"cachedResultName": "customer_support_knowledge_base"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "ubQXdpluCtk0bGFi",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "d9f13fc4-0a68-4bee-a36f-67e779bef7fe",
"name": "knowledge base",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
2180,
1000
],
"parameters": {
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}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - サポート, 人工知能
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
上級
ノード数23
カテゴリー2
ノードタイプ13
作成者
RedOne
@redoneAutomation expert helping businesses optimize workflows with n8n. Specialized in integrating open-source tools to streamline operations and boost productivity. Book a session to discover how I can help automate your processes.
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