サービスタケット分類アシスタント
上級
これはSupport, AI分野の自動化ワークフローで、22個のノードを含みます。主にIf, Taiga, Switch, TaigaTrigger, Agentなどのノードを使用、AI技術を活用したスマート自動化を実現。 自動化されたサービスタケトの分類：GPT-4oとTaiga
前提条件
- •OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "YMlKRgPrCs1HCvXm",
"meta": {
"instanceId": "c1cc2e18d32a91e26eb78bbc6373615a06451476e56efe94394fc82c93d00305",
"templateCredsSetupCompleted": true
},
"name": "Service Ticket Triage Helper",
"tags": [],
"nodes": [
{
"id": "588eb65e-0053-432f-a11e-2bb690674a35",
"name": "サービスチケット作成",
"type": "n8n-nodes-base.taigaTrigger",
"position": [
-880,
780
],
"webhookId": "b6256ab6-982d-4e60-942d-d6b3c1303752",
"parameters": {
"projectId": 1694047,
"resources": [
"issue"
],
"operations": [
"create"
]
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b16043dc-50b9-4645-85c9-ca5ee0570c13",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
-920,
360
],
"parameters": {
"width": 680,
"height": 340,
"content": "## Service Ticket Triage Helper\nUsecase: When a service ticket comes in, it's possible that it may not have enough information to act on. So we use AI to help classify the information to determine if there's enough information. \n \nNeed to determine the following fields from the initial ticket:\n\n1. Can the 'Type' be determined?\n2. Can the 'Priority' be determined?\n3. Can the 'Recipient' be determined?\n4. Can the 'Status' be determined?\n5. 'Missing' will have what is missing in the ticket. \n\nIf all of these can be determined, then we can set the status accordingly. If not, then we set the status to \"Needs More Info\" and populate the \"Missing\" parameter with the issue. The ticket also is set to 'Blocker' so it cannot move forward until the issue is resolved. "
},
"typeVersion": 1
},
{
"id": "b938cc45-66d8-4ddf-9e47-a9859d4de23f",
"name": "追加情報が必要？",
"type": "n8n-nodes-base.if",
"position": [
1036,
780
],
"parameters": {
"options": {
"ignoreCase": "={{ true }}"
},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "d5dcb6ce-fc47-4519-9403-cbc1e581cf4f",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Status }}",
"rightValue": "=Needs More Info"
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "d770d99b-aa29-4730-873f-e1a0f89f1d8b",
"name": "タイプを質問に設定",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
480
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097140
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "f1819ad7-3c53-4791-b419-f42264a65214",
"name": "タイプを定義",
"type": "n8n-nodes-base.switch",
"position": [
-284,
759
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Question",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Question"
}
]
},
"renameOutput": true
},
{
"outputKey": "Enhancement",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Enhancement"
}
]
},
"renameOutput": true
},
{
"outputKey": "Bug",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "974e3244-80b3-481d-9ae2-bf01e337b3a6",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Bug"
}
]
},
"renameOutput": true
},
{
"outputKey": "Onboarding",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Onboarding"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ff5cb1d2-b375-4446-b0ea-93765aef6873",
"name": "タイプを機能改善に設定",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
680
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097141
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b192a22d-05ed-4f32-bb38-fa116e5fb964",
"name": "タイプをバグに設定",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
880
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097139
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9a8f5eb9-90b6-499a-86a3-1fb49a08e198",
"name": "情報待ち＆ブロックに設定",
"type": "n8n-nodes-base.taiga",
"position": [
1260,
760
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"status": 11860979,
"is_blocked": true,
"description": "=We need more information to forward this ticket: \n{{ $('AI Agent').item.json.output.Missing }}\n\nExisting information: \n{{ $('Service Ticket Created').item.json.data.description }}"
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "68929c1a-a3eb-42d3-9ce5-e4c925fa12a6",
"name": "タイプをオンボーディングに設定",
"type": "n8n-nodes-base.taiga",
"position": [
-64,
1080
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5099270
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9ab8069b-c4c1-41cf-a44d-876283374fa7",
"name": "重大度を定義",
"type": "n8n-nodes-base.switch",
"position": [
156,
738
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Wishlist",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Wishlist"
}
]
},
"renameOutput": true
},
{
"outputKey": "Minor",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Minor"
}
]
},
"renameOutput": true
},
{
"outputKey": "Normal",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Normal"
}
]
},
"renameOutput": true
},
{
"outputKey": "Critical",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "974e3244-80b3-481d-9ae2-bf01e337b3a6",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Critical"
}
]
},
"renameOutput": true
},
{
"outputKey": "Important",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ffa060f2-d701-4ee3-8ebf-9cd43070cb26",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Important"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "28960c04-ec26-4815-b046-ff40a278b91c",
"name": "重大度をウィッシュリストに設定",
"type": "n8n-nodes-base.taiga",
"position": [
376,
380
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467039
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "6645c07e-269a-490a-a734-225ea344831b",
"name": "重大度を軽微に設定",
"type": "n8n-nodes-base.taiga",
"position": [
376,
580
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467040
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "05ec7c2a-4390-464c-b3c2-4ba792018e87",
"name": "重大度を通常に設定",
"type": "n8n-nodes-base.taiga",
"position": [
376,
780
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467041
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b3710431-d5d2-47d2-8c04-764370aceb74",
"name": "重大度を緊急に設定",
"type": "n8n-nodes-base.taiga",
"position": [
376,
980
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467043
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "f5b69f61-b6cb-4698-840e-85ee66a953ac",
"name": "重大度を重要に設定",
"type": "n8n-nodes-base.taiga",
"position": [
376,
1180
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467042
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "d1fe2173-51d0-4d37-bcaf-0b556c0966cc",
"name": "優先度を定義",
"type": "n8n-nodes-base.switch",
"position": [
596,
780
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Low",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4321a8f3-ecc4-483f-b598-bc13d094a95a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "Low"
}
]
},
"renameOutput": true
},
{
"outputKey": "Normal",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7b02551-5aa0-41e4-a99a-ca58987e0ccb",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "Normal"
}
]
},
"renameOutput": true
},
{
"outputKey": "High",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "28b9e2a1-ccc3-45c3-81e3-96fa08340f63",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
"rightValue": "High"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "04621fab-ad8c-4ac1-a34b-7b0ffdd8f0ed",
"name": "優先度を低に設定",
"type": "n8n-nodes-base.taiga",
"position": [
816,
580
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086090
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9d44c422-7ddc-4c03-93bd-78ba0f0d6cc0",
"name": "優先度を高に設定",
"type": "n8n-nodes-base.taiga",
"position": [
816,
980
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086092
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "67ae7694-b345-4a96-8749-7f036d071f8b",
"name": "優先度を通常に設定",
"type": "n8n-nodes-base.taiga",
"position": [
816,
780
],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"priority": 5086091
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "5728f70b-7787-41b7-8271-6b89ae17a142",
"name": "AIエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-660,
780
],
"parameters": {
"text": "={{ $json.data.subject }}",
"options": {
"systemMessage": "You are a helpful AI assistant designed to analyze Taiga service ticket descriptions and extract these 4 fields and their values from the description:\n\nType: [Bug, Question, Enhancement, Onboarding]\nSeverity: [Wishlist, Minor, Normal, Important, Critical]\nPriority: [Low, Normal, High]\nStatus: [New, Rejected, Needs More Info]\nMissing: Blank if all the info is in the ticket\n\nEach parameter will return one of these options each. \nIf the status is \"Needs More Info\" then, it should say what's missing in the 'Missing' Parameter. "
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.9
},
{
"id": "0c281d01-dfab-4d91-8838-23446d269f67",
"name": "構造化出力パーサー",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-512,
1000
],
"parameters": {
"jsonSchemaExample": "{\n \"Type\": \"Bug\",\n \"Severity\": \"Important\",\n \"Priority\": \"Medium\",\n \"Status\": \"New\",\n \"Missing\": \"Need more information about the fix. Where is it and what's the problem that is happening?\" \n \n}"
},
"typeVersion": 1.2
},
{
"id": "c00a96ca-4c20-44c0-91d3-2b9586008368",
"name": "OpenAIチャットモデル",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-632,
1000
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "DZaBabO9u605tAtZ",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "db6d4091-3c3f-4ba8-8e86-bd130ff06b74",
"connections": {
"5728f70b-7787-41b7-8271-6b89ae17a142": {
"main": [
[
{
"node": "f1819ad7-3c53-4791-b419-f42264a65214",
"type": "main",
"index": 0
}
]
]
},
"f1819ad7-3c53-4791-b419-f42264a65214": {
"main": [
[
{
"node": "d770d99b-aa29-4730-873f-e1a0f89f1d8b",
"type": "main",
"index": 0
}
],
[
{
"node": "ff5cb1d2-b375-4446-b0ea-93765aef6873",
"type": "main",
"index": 0
}
],
[
{
"node": "b192a22d-05ed-4f32-bb38-fa116e5fb964",
"type": "main",
"index": 0
}
],
[
{
"node": "68929c1a-a3eb-42d3-9ce5-e4c925fa12a6",
"type": "main",
"index": 0
}
]
]
},
"d1fe2173-51d0-4d37-bcaf-0b556c0966cc": {
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}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - サポート, 人工知能
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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