CCOエージェントとカスタマーサクセステーム

上級

これはCRM, AI Chatbot分野の自動化ワークフローで、18個のノードを含みます。主にAgent, AgentTool, ToolThink, ChatTrigger, LmChatOpenAiなどのノードを使用。 O3とGPT-4.1-miniマルチエージェントAIチームで顧客成功を最大化

前提条件
  • OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
  "meta": {
    "instanceId": "12e6f290a974a1eee154f8d915aade185e90e826260e6aeab8a087ba7386a1bc",
    "templateCredsSetupCompleted": true
  },
  "name": "CCO Agent with Customer Success Team",
  "nodes": [
    {
      "id": "cs-chat-trigger",
      "name": "チャットメッセージ受信時",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -2864,
        -576
      ],
      "webhookId": "cs-webhook-id",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "cco-agent",
      "name": "CCOエージェント",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -2640,
        -816
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "cs-think",
      "name": "思考",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        -2512,
        -496
      ],
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "onboarding-agent",
      "name": "カスタマーオンボーディングスペシャリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -2240,
        -96
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer onboarding, implementation planning, and new user success workflows"
      },
      "typeVersion": 2.2
    },
    {
      "id": "support-agent",
      "name": "カスタマーサポートスペシャリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1280,
        -704
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer support, issue resolution, knowledge base creation, and helpdesk operations"
      },
      "typeVersion": 2.2
    },
    {
      "id": "health-agent",
      "name": "カスタマーヘルスアナリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1840,
        -304
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer health scoring, churn prediction, and retention analytics"
      },
      "typeVersion": 2.2
    },
    {
      "id": "expansion-agent",
      "name": "アカウント拡張スペシャリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in upselling, cross-selling, account growth, and expansion opportunities"
      },
      "typeVersion": 2.2
    },
    {
      "id": "training-agent",
      "name": "カスタマートレーニングスペシャリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1744,
        -1024
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer training programs, educational content, and user adoption strategies"
      },
      "typeVersion": 2.2
    },
    {
      "id": "retention-agent",
      "name": "カスタマーリテンションスペシャリスト",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1344,
        -1264
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in churn prevention, renewal strategies, and customer loyalty programs"
      },
      "typeVersion": 2.2
    },
    {
      "id": "cco-model",
      "name": "OpenAI Chat Model CCO",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2672,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "o3",
          "cachedResultName": "o3"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "onboarding-model",
      "name": "OpenAI Chat Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2208,
        368
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "support-model",
      "name": "OpenAI Chat Model2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "health-model",
      "name": "OpenAI Chat Model3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1824,
        -144
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "expansion-model",
      "name": "OpenAI Chat Model4",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1328,
        96
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "training-model",
      "name": "OpenAI Chat Model5",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1776,
        -768
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "retention-model",
      "name": "OpenAI Chat Model6",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -944
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "cs-header-sticky",
      "name": "付箋ノートヘッダー",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -880
      ],
      "parameters": {
        "color": 3,
        "width": 580,
        "height": 320,
        "content": "=======================================\n        CCO AGENT WITH CUSTOMER SUCCESS TEAM\n=======================================\nFor any questions or support, please contact:\n    Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n   - YouTube: https://www.youtube.com/@YaronBeen/videos\n   - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
      },
      "typeVersion": 1
    },
    {
      "id": "cs-main-sticky",
      "name": "付箋ノートメイン",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -544
      ],
      "parameters": {
        "color": 3,
        "width": 740,
        "height": 2500,
        "content": "## 🤝 **CCO AGENT WITH CUSTOMER SUCCESS TEAM - AI WORKFLOW**\n\n**🔥 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSuccess #CustomerExperience #n8nWorkflows #OpenAI #CustomerRetention\n\n---\n\n### 📝 **Overview**\n\nThis multi-agent n8n automation creates a comprehensive customer success department. A strategic CCO agent receives your customer requests, analyzes customer needs, and coordinates specialized agents for onboarding, support, health monitoring, expansion, training, and retention—delivering exceptional customer experiences with AI efficiency.\n\n---\n\n### ⚙️ **How It Works**\n\n1. **Chat trigger** receives customer success requests (e.g., \"Create onboarding plan for enterprise customers\")\n2. **CCO Agent** (O3) analyzes customer strategy and determines approach\n3. Delegates to specialist agents:\n   - Customer Onboarding Specialist\n   - Customer Support Specialist\n   - Customer Health Analyst\n   - Account Expansion Specialist\n   - Customer Training Specialist\n   - Customer Retention Specialist\n4. Each agent uses **GPT-4.1-mini** for specialized execution\n5. Results compiled into comprehensive customer success deliverables\n\n---\n\n### 👥 **Meet Your AI Customer Success Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| 🤝 **CCO Agent** | Customer strategy & team coordination | O3 | Strategic customer oversight |\n| 🚀 **Onboarding Specialist** | Implementation, setup, first value | GPT-4.1-mini | Onboarding plans |\n| 🎧 **Support Specialist** | Issue resolution, knowledge base | GPT-4.1-mini | Support solutions |\n| 💚 **Health Analyst** | Customer health, churn prediction | GPT-4.1-mini | Health insights |\n| 📈 **Expansion Specialist** | Upsells, cross-sells, growth | GPT-4.1-mini | Growth opportunities |\n| 🎓 **Training Specialist** | Education, adoption, best practices | GPT-4.1-mini | Training programs |\n| 🔄 **Retention Specialist** | Renewal, loyalty, churn prevention | GPT-4.1-mini | Retention strategies |\n\n---\n\n### 💡 **Use Cases**\n\n- **Customer Onboarding**: Welcome → Setup → Training → First Success\n- **Support Operations**: Ticket resolution → Knowledge base → Escalation procedures\n- **Health Monitoring**: Usage tracking → Risk identification → Proactive outreach\n- **Account Expansion**: Opportunity identification → Upsell campaigns → Cross-sell strategies\n- **Customer Education**: Training programs → Best practices → User adoption\n- **Retention Programs**: Renewal strategies → Loyalty programs → Win-back campaigns\n\n---\n\n### 💸 **Cost Optimization**\n\n- **O3 for CCO**: Strategic customer decisions only\n- **GPT-4.1-mini for execution**: 90% cost reduction\n- **Parallel processing**: All specialists work simultaneously\n- **Template reuse**: Leverage proven customer success frameworks\n\n---\n\n### 🏷️ **Tags**\n\n#CustomerSuccess #CustomerExperience #CustomerOnboarding #CustomerSupport #CustomerRetention\n#AccountExpansion #CustomerHealth #ChurnPrevention #CustomerTraining #CustomerLoyalty\n#n8n #OpenAI #MultiAgentSystem #CustomerOps #CSM #CustomerJourney"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "cs-think": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "onboarding-model": {
      "ai_languageModel": [
        [
          {
            "node": "onboarding-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "support-model": {
      "ai_languageModel": [
        [
          {
            "node": "support-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "health-model": {
      "ai_languageModel": [
        [
          {
            "node": "health-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "expansion-model": {
      "ai_languageModel": [
        [
          {
            "node": "expansion-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "training-model": {
      "ai_languageModel": [
        [
          {
            "node": "training-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "retention-model": {
      "ai_languageModel": [
        [
          {
            "node": "retention-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "cco-model": {
      "ai_languageModel": [
        [
          {
            "node": "cco-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "health-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "cs-chat-trigger": {
      "main": [
        [
          {
            "node": "cco-agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "support-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "expansion-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "training-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "retention-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "onboarding-agent": {
      "ai_tool": [
        [
          {
            "node": "cco-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}
よくある質問

このワークフローの使い方は?

上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。

このワークフローはどんな場面に適していますか?

上級 - 顧客管理, AIチャットボット

有料ですか?

このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス(OpenAI APIなど)は別途料金が発生する場合があります。

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ワークフロー情報
難易度
上級
ノード数18
カテゴリー2
ノードタイプ6
難易度説明

上級者向け、16ノード以上の複雑なワークフロー

作成者
Yaron Been

Yaron Been

@yaron-nofluff

Building AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host If you need any help with Automations, feel free to reach out via linkedin: https://www.linkedin.com/in/yaronbeen/ And check out my Youtube channel: https://www.youtube.com/@YaronBeen/videos

外部リンク
n8n.ioで表示

このワークフローを共有

カテゴリー

カテゴリー: 34