WhatsApp / Telegram WooCommerce注文サポート
上級
これはSupport Chatbot, AI Chatbot分野の自動化ワークフローで、25個のノードを含みます。主にSet, Gmail, Merge, Switch, Telegramなどのノードを使用。 Telegram と Gmail を使用したGemini と GPT を使用した WooCommerce カスタマーサポートの自動化
前提条件
- •Googleアカウント + Gmail API認証情報
- •Telegram Bot Token
- •OpenAI API Key
- •Google Gemini API Key
使用ノード (25)
カテゴリー
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "4w6vXQK63QpwF3JW",
"meta": {
"instanceId": "f50c4225657041a867073dfd116003f9f3659e08e71fb6a5bb5c90807373de2c",
"templateCredsSetupCompleted": true
},
"name": "Whatsapp/Telegram WooCommerce Order support",
"tags": [],
"nodes": [
{
"id": "2835d72f-10eb-4b94-8e56-90413c74e89a",
"name": "マージ",
"type": "n8n-nodes-base.merge",
"position": [
1072,
1312
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "653d7db3-92d9-49e0-8f9e-a914bfb0754c",
"name": "WooCommerceで注文を取得",
"type": "n8n-nodes-base.wooCommerceTool",
"position": [
2224,
1616
],
"parameters": {
"orderId": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', ``, 'string') }}",
"resource": "order",
"operation": "get"
},
"credentials": {
"wooCommerceApi": {
"id": "VcCK1mcn5dJXCE8v",
"name": "WooCommerce account"
}
},
"typeVersion": 1
},
{
"id": "e5582697-96c2-41e1-b535-c1792bcfe362",
"name": "ユーザークエリを取得",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
672,
1024
],
"webhookId": "b9ec78fc-178e-44fa-be5f-7b174f2e5921",
"parameters": {
"updates": [
"message",
"*"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "YlmcnSgYYsULTVHI",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "b43894b4-bbc2-42f5-8be2-31283c2623c1",
"name": "サポートメールを取得",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
672,
1472
],
"parameters": {
"simple": false,
"filters": {
"readStatus": "unread"
},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "LijDETbM9Mct4ycg",
"name": "Gmail account"
}
},
"typeVersion": 1.2
},
{
"id": "601f74d3-b435-4612-9ce5-eb7249f10d1f",
"name": "プライマリモデル [Gemini 2.5 Flash]",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
1504,
1600
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "KbJ7zta7PFGQpS8v",
"name": "Google Gemini(PaLM) Api account"
}
},
"typeVersion": 1
},
{
"id": "ae55ba67-1a8e-4415-996d-1431529ffb25",
"name": "フォールバックモデル [GPT 4.1 mini]",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1648,
1600
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "jLsJ8GoQRONiXr61",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "a1ad0dde-d2e9-48c6-bc27-a9cfa046f0b7",
"name": "会話メモリ",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1936,
1600
],
"parameters": {
"sessionKey": "={{ $('Set Manual Fields').item.json.conversation_id }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "52e1e028-60aa-4f26-9e01-fed0c3637266",
"name": "手動フィールドを設定",
"type": "n8n-nodes-base.set",
"position": [
1456,
1312
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "5595792e-a575-4e1c-9bbd-5b398f79613d",
"name": "platform",
"type": "string",
"value": "={{ $json.message ? 'telegram' : 'gmail' }}"
},
{
"id": "acab6a28-4cc4-430d-8f1d-32bb46e6ddae",
"name": "sender_id",
"type": "string",
"value": "={{ $json.message ? $json.message.chat.id : $json.from.value[0].address }}"
},
{
"id": "a2215038-320e-4130-a2e7-6e220c2ba614",
"name": "query_text",
"type": "string",
"value": "={{ $json.message ? $json.message.text : ($json.text || $json.snippet) }}"
},
{
"id": "155368c4-3720-45c3-88a8-32afe2d7cedd",
"name": "reply_to_id",
"type": "string",
"value": "={{ $json.id }}"
},
{
"id": "7fbf6c01-9f2b-4326-8307-db17688f4cf2",
"name": "conversation_id",
"type": "string",
"value": "={{ $json.message ? $json.message.chat.id : $json.threadId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "873e594c-9a80-43fd-bb5b-697945fca750",
"name": "特定プラットフォームへ返信",
"type": "n8n-nodes-base.switch",
"position": [
2320,
1312
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Telegram",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5dac6afb-45bd-47a8-9a4b-d1bcbbe25f02",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Set Manual Fields').item.json.platform }}",
"rightValue": "=telegram"
}
]
},
"renameOutput": true
},
{
"outputKey": "Mail",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2d5cbefc-3d7b-4015-89e4-1c612b5c1791",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Set Manual Fields').item.json.platform }}",
"rightValue": "gmail"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "21780180-84e5-4b4c-8ed0-2fa5056ba4c9",
"name": "Telegramレスポンスを送信",
"type": "n8n-nodes-base.telegram",
"position": [
2672,
1120
],
"webhookId": "81d481f5-4374-4e96-b910-0e310320469b",
"parameters": {
"text": "={{ $json.output }}",
"chatId": "={{ $('Set Manual Fields').item.json.sender_id }}",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "YlmcnSgYYsULTVHI",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "33a5bc09-4397-4960-8888-c955739052ed",
"name": "メールでレスポンスを送信",
"type": "n8n-nodes-base.gmail",
"position": [
2672,
1424
],
"webhookId": "e0201351-c15b-40d8-a106-c6dfc22b96f4",
"parameters": {
"message": "={{ $json.output }}",
"options": {},
"emailType": "text",
"messageId": "={{ $('Set Manual Fields').item.json.reply_to_id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "LijDETbM9Mct4ycg",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "a050a96b-7439-49ad-b98d-237cb952faf8",
"name": "受信メールを既読にする",
"type": "n8n-nodes-base.gmail",
"position": [
3040,
1424
],
"webhookId": "40866be3-0ed6-4104-8dcb-7112eed93e6e",
"parameters": {
"messageId": "={{ $('Set Manual Fields').item.json.reply_to_id }}",
"operation": "markAsRead"
},
"credentials": {
"gmailOAuth2": {
"id": "LijDETbM9Mct4ycg",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"name": "WooCommerceカスタマーサポートエージェント1",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1840,
1312
],
"parameters": {
"text": "=You are a specialized customer support assistant for a WooCommerce store communicating via {{ $json.platform }}. Your one and only capability is to retrieve information about a customer's order.\n\nYou have access to a single tool: `Get an order in WooCommerce`. This tool requires an Order ID to work.\n\nFollow these rules strictly:\n\n1. If the user asks about their order and provides a number that looks like an Order ID, use the `Get an order in WooCommerce` tool with that ID to find their order details.\n2. If the user asks about their order status (e.g., \"Where is my package?\") but does NOT provide an Order ID, you MUST ask them for it. Do not attempt to answer without the ID. Simply respond with: \"I can help with that. Could you please provide your Order ID?\"\n3. If the user asks any other question that is not about finding a specific order (e.g., \"What products do you have?\", \"What is your return policy?\", or general small talk), you must politely decline and state your purpose. Respond with: \"I can only assist with inquiries about existing orders. If you have an order you'd like to check on, please provide the Order ID.\"\n\n\n**Users Query:** {{ $json.query_text }}",
"options": {},
"promptType": "define",
"needsFallback": true
},
"typeVersion": 2.2
},
{
"id": "3e44e6e8-dc34-4b26-9ee5-1c3cc82974c3",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
544,
832
],
"parameters": {
"width": 368,
"height": 400,
"content": "## ✈️ Fetch user query\n\n* Acts as the real-time entry point for Telegram.\n* Uses a webhook for instant triggering.\n* Captures user message and chat ID.\n"
},
"typeVersion": 1
},
{
"id": "2817c251-4b9d-4a30-9279-d6a9395ec4e1",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
544,
1248
],
"parameters": {
"color": 7,
"width": 368,
"height": 400,
"content": "## 📥 Fetch support mail\n\n* Polls the Gmail inbox every minute.\n* Filters for `UNREAD` emails only.\n* \"Get Message\" option is ON to fetch the full body and headers.\n"
},
"typeVersion": 1
},
{
"id": "be7c848b-7187-453c-b3f3-1d3594c06b14",
"name": "付箋2",
"type": "n8n-nodes-base.stickyNote",
"position": [
928,
1024
],
"parameters": {
"color": 2,
"width": 368,
"height": 464,
"content": "## 🔀 Merge\n\n* Unifies inputs from all triggers (Telegram & Gmail).\n* Creates a single data stream for processing.\n"
},
"typeVersion": 1
},
{
"id": "cb002988-3e3d-4168-b21c-c81d7d87937b",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1312,
1024
],
"parameters": {
"color": 6,
"width": 384,
"height": 464,
"content": "## 🏷️ Set Manual Fields\n\n* Normalizes data from all platforms into a standard format.\n* Creates universal fields like `platform`, `sender_id`, and `query_text`.\n* **CRUCIAL:** Makes the rest of the workflow channel-agnostic."
},
"typeVersion": 1
},
{
"id": "f7526f40-942d-4697-89d1-c66873a36173",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1712,
1024
],
"parameters": {
"color": 3,
"width": 480,
"height": 464,
"content": "## 🧠 WooCommerce Customer support Agent\n\n- **Function:** Acts as the AI \"brain\" to understand user intent, use tools, and formulate replies.\n- **Input:** The normalized `query_text`, conversation history from Memory, and available Tools.\n- **Output:** A JSON object containing the final `output` text to be sent to the user.\n- **Note:** This node orchestrates the entire conversation and logic flow."
},
"typeVersion": 1
},
{
"id": "e712bf53-d3d3-4dca-8a84-3b35b66ffb28",
"name": "付箋5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1424,
1504
],
"parameters": {
"color": 5,
"width": 400,
"height": 400,
"content": "## 🚀 AI Language Engines\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n* Provide the language processing power for the AI Agent.\n* Uses Primary (Gemini) first, then Fallback (GPT) on error.\n* Ensures high reliability for the bot.\n"
},
"typeVersion": 1
},
{
"id": "d1e67a2c-07db-409f-88da-31f2c8fa29e6",
"name": "付箋6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1840,
1504
],
"parameters": {
"color": 4,
"width": 272,
"height": 400,
"content": "## 📜 Conversation Memory\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n* Provides short-term memory to the AI Agent.\n* Uses `conversation_id` to track individual conversations.\n* Essential for handling follow-up questions."
},
"typeVersion": 1
},
{
"id": "889b0dbc-f2eb-4a01-96f6-1ace353ed96a",
"name": "付箋7",
"type": "n8n-nodes-base.stickyNote",
"position": [
2128,
1504
],
"parameters": {
"width": 272,
"height": 400,
"content": "## 🛒 Get an order from WooCommerce\n\n\n\n\n\n\n\n\n\n\n\n\n\n* A specialized \"Tool\" available to the AI Agent.\n* Connects to WooCommerce to fetch order details.\n* Only runs when called by the agent with a valid Order ID.\n\n"
},
"typeVersion": 1
},
{
"id": "cda68193-1a66-4fb6-81a8-5aaa00e65056",
"name": "付箋8",
"type": "n8n-nodes-base.stickyNote",
"position": [
2208,
1024
],
"parameters": {
"color": 7,
"width": 320,
"height": 464,
"content": "## 📮 Reply to Specific Platform\n\n* Routes the AI's final response to the correct channel.\n* Checks the `platform` field ('telegram' or 'gmail').\n* Ensures replies are sent back to the source platform.\n"
},
"typeVersion": 1
},
{
"id": "a2c815cc-71bf-4253-ac53-1d0e219fbb07",
"name": "付箋9",
"type": "n8n-nodes-base.stickyNote",
"position": [
2544,
944
],
"parameters": {
"color": 2,
"width": 352,
"height": 352,
"content": "## 🗣️ Send Telegram Response\n\n* Final action for the Telegram path.\n* Sends the AI's response to the user's chat ID.\n\n\n\n"
},
"typeVersion": 1
},
{
"id": "0c96b670-31c1-44bc-8b9b-b3aa9ce51f8e",
"name": "付箋10",
"type": "n8n-nodes-base.stickyNote",
"position": [
2544,
1312
],
"parameters": {
"color": 6,
"width": 352,
"height": 400,
"content": "## 📨 Send Response via Mail\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n* Final action for the Gmail path.\n* Sends the AI's response as a threaded email reply.\n* Uses the `reply_to_id` to maintain the conversation thread."
},
"typeVersion": 1
},
{
"id": "dd7376e7-724b-40af-8fe4-8abec4c711c7",
"name": "付箋11",
"type": "n8n-nodes-base.stickyNote",
"position": [
2912,
1312
],
"parameters": {
"color": 4,
"width": 336,
"height": 400,
"content": "## 🚫 Mark received mail as read\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n* Vital control node for the Gmail trigger.\n* Marks the original incoming email as 'Read' after processing.\n* CRITICAL: Prevents infinite reply loops."
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "938f9a4c-e86d-4219-aa44-8118b0bdb6ec",
"connections": {
"2835d72f-10eb-4b94-8e56-90413c74e89a": {
"main": [
[
{
"node": "52e1e028-60aa-4f26-9e01-fed0c3637266",
"type": "main",
"index": 0
}
]
]
},
"e5582697-96c2-41e1-b535-c1792bcfe362": {
"main": [
[
{
"node": "2835d72f-10eb-4b94-8e56-90413c74e89a",
"type": "main",
"index": 0
}
]
]
},
"52e1e028-60aa-4f26-9e01-fed0c3637266": {
"main": [
[
{
"node": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"type": "main",
"index": 0
}
]
]
},
"b43894b4-bbc2-42f5-8be2-31283c2623c1": {
"main": [
[
{
"node": "2835d72f-10eb-4b94-8e56-90413c74e89a",
"type": "main",
"index": 1
}
]
]
},
"a1ad0dde-d2e9-48c6-bc27-a9cfa046f0b7": {
"ai_memory": [
[
{
"node": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"type": "ai_memory",
"index": 0
}
]
]
},
"33a5bc09-4397-4960-8888-c955739052ed": {
"main": [
[
{
"node": "a050a96b-7439-49ad-b98d-237cb952faf8",
"type": "main",
"index": 0
}
]
]
},
"873e594c-9a80-43fd-bb5b-697945fca750": {
"main": [
[
{
"node": "21780180-84e5-4b4c-8ed0-2fa5056ba4c9",
"type": "main",
"index": 0
}
],
[
{
"node": "33a5bc09-4397-4960-8888-c955739052ed",
"type": "main",
"index": 0
}
]
]
},
"653d7db3-92d9-49e0-8f9e-a914bfb0754c": {
"ai_tool": [
[
{
"node": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"type": "ai_tool",
"index": 0
}
]
]
},
"ae55ba67-1a8e-4415-996d-1431529ffb25": {
"ai_languageModel": [
[
{
"node": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"type": "ai_languageModel",
"index": 1
}
]
]
},
"601f74d3-b435-4612-9ce5-eb7249f10d1f": {
"ai_languageModel": [
[
{
"node": "8c082d22-44b4-44e0-8847-b588985cd8b8",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"8c082d22-44b4-44e0-8847-b588985cd8b8": {
"main": [
[
{
"node": "873e594c-9a80-43fd-bb5b-697945fca750",
"type": "main",
"index": 0
}
]
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}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - サポートチャットボット, AIチャットボット
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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21 ノードAziz B
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80 ノードPaul
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ワークフロー情報
難易度
上級
ノード数25
カテゴリー2
ノードタイプ13
作成者
AppStoneLab Technologies LLP
@appstonelabDive into the digital era with a trusted partner. From idea to execution, we transform visions into interactive realities. Let's shape the future, together.
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