GLPIチケット締切り提醒の自動化
上級
これはTicket Management, Multimodal AI分野の自動化ワークフローで、16個のノードを含みます。主にIf, Set, SplitOut, Aggregate, HttpRequestなどのノードを使用。 Microsoft Teamsを通じたオートメーションGLPIチケット締切提醒
前提条件
- •ターゲットAPIの認証情報が必要な場合あり
使用ノード (16)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3"
},
"nodes": [
{
"id": "89d3c9e8-e4cc-4a28-80ab-7f7661491168",
"name": "操作なし, do nothing3",
"type": "n8n-nodes-base.noOp",
"position": [
320,
400
],
"parameters": {},
"typeVersion": 1
},
{
"id": "5c41293e-18e8-49eb-94bd-442d4c1fc373",
"name": "End session1",
"type": "n8n-nodes-base.httpRequest",
"position": [
96,
32
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}apirest.php/killSession",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "d15822e3-b973-457a-9706-779958ff44b1",
"name": "操作なし, do nothing2",
"type": "n8n-nodes-base.noOp",
"position": [
320,
32
],
"parameters": {},
"typeVersion": 1
},
{
"id": "d33d8698-b491-4d09-8ea0-ce2d9feb9e95",
"name": "Configuration Variables",
"type": "n8n-nodes-base.set",
"position": [
-1248,
560
],
"parameters": {
"fields": {
"values": [
{
"name": "glpi_url",
"stringValue": "https://your_glpi_server.com"
},
{
"name": "app_token",
"stringValue": "Your App Token is here"
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21",
"name": "Send a message to Support Technician 1",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
96,
416
],
"webhookId": "faef30e7-48b9-48d8-ac4a-2930a533a552",
"parameters": {
"chatId": {
"__rl": true,
"mode": "list",
"value": "19:9d87b5db-9cfe-4cc5-ab11-b131a06789ff_b3481c22-4337-4a46-aec4-0457bad71345@unq.gbl.spaces",
"cachedResultUrl": "https://teams.microsoft.com/l/chat/19%3A9d87b5db-9cfe-4cc5-ab11-b131a06789ff_b3481c22-4337-4a46-aec4-0457bad71345%40unq.gbl.spaces/0?tenantId=84a66816-16ec-48c3-bcea-b62049cde20b",
"cachedResultName": "Support Technician 1, Integropen Solutions (oneOnOne)"
},
"message": "=## Action Required: Ticket about to expire\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Expires in:** {{ $json['18'] }}",
"options": {
"includeLinkToWorkflow": false
},
"resource": "chatMessage"
},
"credentials": {
"microsoftTeamsOAuth2Api": {
"id": "6gsSfvAqrtsa0H1n",
"name": "Microsoft Teams account"
}
},
"typeVersion": 2
},
{
"id": "ad446521-d997-4563-84f6-30dbd5865622",
"name": "Send a message to Support Technician 2",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
320,
608
],
"webhookId": "faef30e7-48b9-48d8-ac4a-2930a533a552",
"parameters": {
"chatId": {
"__rl": true,
"mode": "list",
"value": "19:57fafa2a-5195-4d52-a389-ef2fb95d75f0_b3481c22-4337-4a46-aec4-0457bad71345@unq.gbl.spaces",
"cachedResultUrl": "https://teams.microsoft.com/l/chat/19%3A57fafa2a-5195-4d52-a389-ef2fb95d75f0_b3481c22-4337-4a46-aec4-0457bad71345%40unq.gbl.spaces/0?tenantId=84a66816-16ec-48c3-bcea-b62049cde20b",
"cachedResultName": "Support Technician 2, Integropen Solutions (oneOnOne)"
},
"message": "=## Action Required: Ticket about to expire\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Expires in:** {{ $json['18'] }}",
"options": {
"includeLinkToWorkflow": false
},
"resource": "chatMessage"
},
"credentials": {
"microsoftTeamsOAuth2Api": {
"id": "6gsSfvAqrtsa0H1n",
"name": "Microsoft Teams account"
}
},
"typeVersion": 2
},
{
"id": "27036a12-b3ee-4319-b65c-c98bb217897a",
"name": "集計",
"type": "n8n-nodes-base.aggregate",
"position": [
-128,
32
],
"parameters": {
"options": {},
"aggregate": "aggregateAllItemData"
},
"typeVersion": 1
},
{
"id": "1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef",
"name": "Tickets about to expire",
"type": "n8n-nodes-base.httpRequest",
"position": [
-800,
560
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/search/Ticket",
"options": {},
"sendQuery": true,
"sendHeaders": true,
"queryParameters": {
"parameters": [
{
"name": "criteria[0][field]",
"value": "18"
},
{
"name": "criteria[0][searchtype]",
"value": "lessthan"
},
{
"name": "criteria[0][value]",
"value": "={{new Date(Date.now() + (2 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "Session-Token",
"value": "={{ $json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "861d3525-6e45-476d-a00b-fade07e0ded8",
"name": "Get session token",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1024,
560
],
"parameters": {
"url": "={{ $json.glpi_url }}/apirest.php/initSession",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "={{ $json.app_token }}"
}
]
}
},
"credentials": {
"httpBasicAuth": {
"id": "7dcUgKfChVkBmVFm",
"name": "GLPI"
}
},
"typeVersion": 4.2
},
{
"id": "db9e10ea-b03f-4792-b5e7-5b4484a5351c",
"name": "Support Technician 1?",
"type": "n8n-nodes-base.if",
"position": [
-128,
320
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2aae6f0c-eea2-4402-a2dc-d75f946134ee",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json[\"5\"] }}",
"rightValue": "7"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "097be4cb-3a42-413e-99a1-281c5fbd284b",
"name": "Support Technician 2?",
"type": "n8n-nodes-base.if",
"position": [
96,
224
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6c4e4a5b-7eda-48dd-8b44-cc66715d3399",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json[\"5\"] }}",
"rightValue": "8"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "9143952e-58bd-40ac-aece-3d718e54674b",
"name": "スケジュールトリガー",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-1472,
560
],
"parameters": {
"rule": {
"interval": [
{
"triggerAtHour": 9
}
]
}
},
"typeVersion": 1.2
},
{
"id": "9a2a292d-4472-4ad2-8c92-ee7ff5989f03",
"name": "ループ処理",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-352,
560
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "38834a1f-125c-4aa6-a4e0-63f8fce69d69",
"name": "分割出力",
"type": "n8n-nodes-base.splitOut",
"position": [
-576,
560
],
"parameters": {
"options": {},
"fieldToSplitOut": "data"
},
"typeVersion": 1
},
{
"id": "0f8bf852-c719-49ed-8400-975c74cdd7cd",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2048,
-32
],
"parameters": {
"color": 5,
"width": 720,
"height": 496,
"content": "## Requirements:\n- GLPI REST API\n- User with application administrator privileges\n\n- Necessary Changes\n\nUpdate the GLPI server URL in the \"Configuration Variables\" node\n\nglpi_url: \"https://your_glpi_server.com\"\napp_token: \"Your App Token is here\"\n\nGLPI User ID Identification\nFor complete workflow configuration, it's necessary to identify the correct IDs of technical users for proper notification assignment.\nUser IDs can be obtained by accessing user management in GLPI and observing the ID directly in the browser URL when selecting a specific user.\nPath: Administration > Users > [Select User]\nWhen clicking on the desired user, you can see the user ID directly in the browser URL (e.g., id=7 for Support Technician 1, id=8 for Support Technician 2).\n\n- The technician id must be taken into account for IF nodes to redirect to the correct technician in teams."
},
"typeVersion": 1
},
{
"id": "ee77c5c3-03b1-47e2-825f-734f386ae613",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1312,
-32
],
"parameters": {
"color": 4,
"width": 976,
"height": 496,
"content": "## Tickets about to expire node\n\nThe criteria[0][value] field sets the date range for identifying cases that are close to expiration, allowing a notification to be generated for the technician.\n\nExample:\ncriteria[0][value]: {{new Date(Date.now() + (5 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}}\n\nTechnical explanation:\nThe {{new Date(Date.now() + (5 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}} value does the following:\n\nDate.now() → Gets the current date and time in milliseconds.\n\n+ (5 * 24 * 60 * 60 * 1000) → Adds 5 days (5 days × 24 hours × 60 minutes × 60 seconds × 1000 ms).\n\nnew Date(...) → Creates a Date object with that future date.\n\n.toISOString() → Converts the date to ISO 8601 format (YYYY-MM-DDTHH:mm:ss.sssZ).\n\n.split('T')[0] → It only keeps the date portion (YYYY-MM-DD) without the time.\n\nIn short: the field automatically generates the date 5 days from today in YYYY-MM-DD format, which will be used as a criterion to filter cases that are about to expire."
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Aggregate": {
"main": [
[
{
"node": "5c41293e-18e8-49eb-94bd-442d4c1fc373",
"type": "main",
"index": 0
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"5c41293e-18e8-49eb-94bd-442d4c1fc373": {
"main": [
[
{
"node": "No Operation, do nothing2",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Items": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
],
[
{
"node": "db9e10ea-b03f-4792-b5e7-5b4484a5351c",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "d33d8698-b491-4d09-8ea0-ce2d9feb9e95",
"type": "main",
"index": 0
}
]
]
},
"861d3525-6e45-476d-a00b-fade07e0ded8": {
"main": [
[
{
"node": "1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef",
"type": "main",
"index": 0
}
]
]
},
"db9e10ea-b03f-4792-b5e7-5b4484a5351c": {
"main": [
[
{
"node": "37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21",
"type": "main",
"index": 0
}
],
[
{
"node": "097be4cb-3a42-413e-99a1-281c5fbd284b",
"type": "main",
"index": 0
}
]
]
},
"097be4cb-3a42-413e-99a1-281c5fbd284b": {
"main": [
[
{
"node": "ad446521-d997-4563-84f6-30dbd5865622",
"type": "main",
"index": 0
}
],
[
{
"node": "No Operation, do nothing3",
"type": "main",
"index": 0
}
]
]
},
"d33d8698-b491-4d09-8ea0-ce2d9feb9e95": {
"main": [
[
{
"node": "861d3525-6e45-476d-a00b-fade07e0ded8",
"type": "main",
"index": 0
}
]
]
},
"1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
]
]
},
"No Operation, do nothing3": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"ad446521-d997-4563-84f6-30dbd5865622": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - チケット管理, マルチモーダルAI
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
上級
ノード数16
カテゴリー2
ノードタイプ10
作成者
Luis Hernandez
@integropenI like solving problems and have a true passion for no-code automation. I'm thoughtful by nature and enjoy finding ways to optimize processes, always guided by my principles and values.
外部リンク
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