ServiceNow L1サポートエージェント
中級
これはAI Chatbot, Multimodal AI分野の自動化ワークフローで、15個のノードを含みます。主にServiceNow, HttpRequest, Agent, ChatTrigger, ToolSerpApiなどのノードを使用。 GPT-4ベースのServiceNowチャットルーティング — インシデントとリクエストの振り分け
前提条件
- •ターゲットAPIの認証情報が必要な場合あり
- •OpenAI API Key
使用ノード (15)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "wgebr18bzsF4QNVr",
"meta": {
"instanceId": "6004a16b59a95da573dfac2b89c29cb3d5d09e00386053659b2f24878624b8d6",
"templateCredsSetupCompleted": true
},
"name": "ServiceNow L1 Support Agent",
"tags": [],
"nodes": [
{
"id": "ad145ddf-9106-441d-94cd-ed87bbc85658",
"name": "チャットメッセージ受信時",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-352,
16
],
"webhookId": "8b4142f0-e9e7-44da-90f1-dd94227275bd",
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "c0366cfa-74e0-405c-9941-a844262d84d0",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-240,
272
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "2b11cc62-9c8f-4248-86c3-6c8ebfe84361",
"name": "テキスト分類",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
-80,
48
],
"parameters": {
"options": {
"enableAutoFixing": true,
"systemPromptTemplate": "Please classify the text provided by the user into one of the following categories: {categories}, and use the provided formatting instructions below. Don't explain, and only output the json."
},
"inputText": "={{ $json.chatInput }}",
"categories": {
"categories": [
{
"category": "Incident",
"description": "Incident- If something is broken or not working or it's a complaint etc. Then it is an incident "
},
{
"category": "Request",
"description": "Request- If something is a access request or provisioning ask, product etc orders then it is request"
},
{
"category": "Everything Else",
"description": "Everything which is not part of either of those categories must come here like Knowledge Search"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"name": "AIエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
480,
272
],
"parameters": {
"options": {
"systemMessage": "You are a helpful assistant. Who creates requests based on the user query using the tool. Always create the request using the http tool attached to you"
}
},
"typeVersion": 2.1
},
{
"id": "823405a4-92b9-46ac-a241-b3a428a1c940",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
352,
496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "d0d74ce3-d5cc-47ab-85c8-d06e95d553dd",
"name": "シンプルメモリ",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
544,
496
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"name": "要約チェーン",
"type": "@n8n/n8n-nodes-langchain.chainSummarization",
"position": [
1104,
64
],
"parameters": {
"options": {
"summarizationMethodAndPrompts": {
"values": {
"prompt": "=Write a user friendly summary of the following:\n\n\nAgent Action\"{text}\" \nUser Query\"{{ $('When chat message received').item.json.chatInput }}\"\n\n\nCONCISE SUMMARY: ",
"summarizationMethod": "stuff"
}
}
}
},
"typeVersion": 2.1
},
{
"id": "f0843c75-fe30-4bed-8427-d975e5e7dd5c",
"name": "OpenAI Chat Model3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1184,
320
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ppNn03FE7vbsyINF",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "9e170bf4-ca79-466b-a57b-80bf0f56d007",
"name": "HTTP Request1",
"type": "n8n-nodes-base.httpRequest",
"position": [
560,
32
],
"parameters": {
"url": "https://dev353652.service-now.com/api/sn_sc/servicecatalog/items/a4cc1293939362504311f6fa3d03d698/order_now",
"method": "POST",
"options": {},
"jsonBody": "={\n \"sysparm_quantity\": 1,\n \"variables\": {\n \"description\": \"{{ $('When chat message received').item.json.chatInput }}\"\n }\n}\n",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Accept",
"value": "application/json"
}
]
},
"nodeCredentialType": "serviceNowBasicApi"
},
"credentials": {
"serviceNowBasicApi": {
"id": "KxyhRaz4peVyPmfe",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 4.2
},
{
"id": "afb9f332-0972-4854-a3fb-180992307f49",
"name": "インシデント作成",
"type": "n8n-nodes-base.serviceNow",
"position": [
560,
-144
],
"parameters": {
"resource": "incident",
"operation": "create",
"authentication": "basicAuth",
"additionalFields": {},
"short_description": "={{ $('When chat message received').item.json.chatInput }}"
},
"credentials": {
"serviceNowBasicApi": {
"id": "KxyhRaz4peVyPmfe",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1
},
{
"id": "7fa36225-2adb-4534-9652-b55afbcb14f4",
"name": "SerpAPI",
"type": "@n8n/n8n-nodes-langchain.toolSerpApi",
"position": [
736,
496
],
"parameters": {
"options": {}
},
"credentials": {
"serpApi": {
"id": "5P7rGPm6cF7iPBTo",
"name": "SerpAPI account 2"
}
},
"typeVersion": 1
},
{
"id": "b7b3f641-523a-4360-9e56-1f7e4b614128",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
-96,
-192
],
"parameters": {
"color": 3,
"width": 288,
"height": 208,
"content": "## Text Classifier\n\nThis will categorize all the user queries in 3 categorize\n1- Incident\n2-Request\n3- Everything Else\n"
},
"typeVersion": 1
},
{
"id": "020ea78c-ae47-4937-9867-ceb6a9503aa5",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
-288
],
"parameters": {
"content": "## Create Incident\nUsing ServiceNow Connector to create an Incident"
},
"typeVersion": 1
},
{
"id": "acdb5a12-9f4a-4dfd-8f82-b4ad8ccbe4ef",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
320
],
"parameters": {
"content": "## Lastly\nTo handle all other cases. I am using a AI Agent with Web Search API"
},
"typeVersion": 1
},
{
"id": "a7f8c6f9-d624-46fc-8f04-f4dd7164adb7",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
-48
],
"parameters": {
"height": 272,
"content": "## Submit a General Request\nFor Demo Purpose I am only Submitting a General Request. Using Service Catalog API https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_ServiceCatalogAPI.html#title_servicecat-POST-cart-sub_order"
},
"typeVersion": 1
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "78eec813-6c33-4ab8-a496-1e5d47eb4311",
"connections": {
"7fa36225-2adb-4534-9652-b55afbcb14f4": {
"ai_tool": [
[
{
"node": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"type": "ai_tool",
"index": 0
}
]
]
},
"4fee1f25-ad74-4cc4-81ad-ffec25bdee26": {
"main": [
[
{
"node": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"type": "main",
"index": 0
}
]
]
},
"9e170bf4-ca79-466b-a57b-80bf0f56d007": {
"main": [
[
{
"node": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"type": "main",
"index": 0
}
]
]
},
"d0d74ce3-d5cc-47ab-85c8-d06e95d553dd": {
"ai_memory": [
[
{
"node": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"type": "ai_memory",
"index": 0
}
]
]
},
"2b11cc62-9c8f-4248-86c3-6c8ebfe84361": {
"main": [
[
{
"node": "afb9f332-0972-4854-a3fb-180992307f49",
"type": "main",
"index": 0
}
],
[
{
"node": "9e170bf4-ca79-466b-a57b-80bf0f56d007",
"type": "main",
"index": 0
}
],
[
{
"node": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"type": "main",
"index": 0
}
]
]
},
"c0366cfa-74e0-405c-9941-a844262d84d0": {
"ai_languageModel": [
[
{
"node": "2b11cc62-9c8f-4248-86c3-6c8ebfe84361",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"afb9f332-0972-4854-a3fb-180992307f49": {
"main": [
[
{
"node": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"type": "main",
"index": 0
}
]
]
},
"823405a4-92b9-46ac-a241-b3a428a1c940": {
"ai_languageModel": [
[
{
"node": "4fee1f25-ad74-4cc4-81ad-ffec25bdee26",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"f0843c75-fe30-4bed-8427-d975e5e7dd5c": {
"ai_languageModel": [
[
{
"node": "aa1dfb61-1da5-46f5-9357-78477ddd7fce",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"ad145ddf-9106-441d-94cd-ed87bbc85658": {
"main": [
[
{
"node": "2b11cc62-9c8f-4248-86c3-6c8ebfe84361",
"type": "main",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
中級 - AIチャットボット, マルチモーダルAI
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
中級
ノード数15
カテゴリー2
ノードタイプ10
作成者
Tushar Mishra
@yajnaProblem Solver | ServiceNow Architect | AI/ML Specialist | Product Builder 1. 10+ years in tech consulting and product development across AI, enterprise platforms, and cloud ecosystems. 2. ISB AMP in Business Analytics; strong foundation in strategy + data. 3. Founder – ReAcademy.ai: Flashcard-based learning SaaS using AI & LLMs to transform PDFs into gamified micro-learning.
外部リンク
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