AI を活用した WhatsApp カスタマーサービス（GPT-4、スマートルーティング、ナレッジベース）
上級
これはAI Chatbot, Multimodal AI分野の自動化ワークフローで、45個のノードを含みます。主にSet, Gmail, Merge, Switch, Supabaseなどのノードを使用。 AI ベースの WhatsApp カスタマー サービス (GPT-4、インテリジェント ルーティング、ナレッジ ベース)
前提条件
- •Googleアカウント + Gmail API認証情報
- •Supabase URL と API Key
- •Google Sheets API認証情報
- •OpenAI API Key
- •PostgreSQLデータベース接続情報
使用ノード (45)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "e7ccf4281d5afb175c79c02db95b45f15d5b53862cb6bc357c5e5bc26567f35c",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "ed616fbb-37e3-4921-8489-c73f804a9079",
"name": "Transcribe1",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
-1040,
6032
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "771f6729-6905-452d-bb22-3c77175a8501",
"name": "マージ3",
"type": "n8n-nodes-base.merge",
"position": [
864,
5312
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "664c272c-417f-41d7-a4a2-6611de4bcde9",
"name": "集計3",
"type": "n8n-nodes-base.aggregate",
"position": [
1088,
5312
],
"parameters": {},
"typeVersion": 1
},
{
"id": "026c3136-c0f1-4d84-a916-edf07d29cc95",
"name": "マージ4",
"type": "n8n-nodes-base.merge",
"position": [
912,
6608
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "d4d9b351-8725-4d22-9389-1a12d166405b",
"name": "OpenAI チャットモデル8",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
240,
5680
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "d55f8a89-cb2b-465e-be9f-5e160fd9cf36",
"name": "OpenAI チャットモデル10",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
240,
6000
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "f86cf4c8-047f-4f2a-9f3c-90f6c7593fe9",
"name": "OpenAI チャットモデル11",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
288,
6288
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "49684dd6-45d1-4659-9a63-103d121517a8",
"name": "Think1",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
1872,
5648
],
"parameters": {},
"typeVersion": 1
},
{
"id": "af8b5ab4-b100-442f-84be-d3384a064087",
"name": "Voice or Text",
"type": "n8n-nodes-base.switch",
"position": [
-1488,
6208
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "5b12d87f-ae5c-4fe7-becd-1507f8e4ac3a",
"name": "構造化出力パーサー",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
400,
6000
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "f8d92a15-f1d7-48c6-9120-bdfeb8e7103a",
"name": "構造化出力パーサー1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
400,
6304
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "72208554-80eb-48cf-bf9f-bf0031c59450",
"name": "Postgres チャットメモリ",
"type": "@n8n/n8n-nodes-langchain.memoryPostgresChat",
"position": [
1664,
5664
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "a4aaede1-c203-404d-815d-1b809565aa15",
"name": "sentiment classifier",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
288,
6192
],
"parameters": {},
"executeOnce": true,
"typeVersion": 1.6
},
{
"id": "20b52d96-f878-4b19-a2fa-c92a1e642e3e",
"name": "intent classifier",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
272,
5840
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "734a03da-5151-4424-80cb-d93c239fb61c",
"name": "構造化出力パーサー2",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
448,
5680
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"name": "privacy classifier",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
288,
5520
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "3d3cf16b-54e0-4726-9281-78c7b19cc536",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
2272,
5744
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "2d697ea7-3abf-4adf-ac89-79df0e4ec7a1",
"name": "Knowledge base",
"type": "n8n-nodes-base.googleDocsTool",
"position": [
2320,
5824
],
"parameters": {},
"typeVersion": 2
},
{
"id": "c55bf827-2744-4568-a0ee-e023d7c731b6",
"name": "orders database",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
2048,
5824
],
"parameters": {},
"typeVersion": 4.5
},
{
"id": "9c0b1668-8176-4ebe-88de-7971975670eb",
"name": "付箋2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1632,
5584
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "67557a8f-6979-4de7-830a-32519f1cdaa4",
"name": "OpenAI チャットモデル",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1472,
5648
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "9a877509-cdbf-470e-8fc2-c6e01179559d",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2400,
5088
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "45cf1bee-b76c-434b-b741-aa9b2b69d68d",
"name": "Historial Chat and feedback",
"type": "n8n-nodes-base.googleSheets",
"position": [
2464,
5152
],
"parameters": {},
"typeVersion": 4.5
},
{
"id": "296bfe0a-274c-45f6-beac-29be94ba91e4",
"name": "Text",
"type": "n8n-nodes-base.set",
"position": [
-1136,
6304
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "5d95c556-1f4b-44de-beab-6d9e10d39026",
"name": "集計",
"type": "n8n-nodes-base.aggregate",
"position": [
1088,
6608
],
"parameters": {},
"typeVersion": 1
},
{
"id": "77776751-51b2-4ff5-a08b-ed94751dadd7",
"name": "OpenAI チャットモデル1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1232,
6768
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "fcada9f2-6e98-4824-a019-8267a1d86a0d",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
160,
5264
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "21364bfb-a211-4f06-9337-cde63889e234",
"name": "付箋5",
"type": "n8n-nodes-base.stickyNote",
"position": [
2032,
6048
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a4aed731-3445-4087-8339-49a13f118765",
"name": "Normal path / success",
"type": "n8n-nodes-base.noOp",
"position": [
1680,
6960
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a24a6100-4769-4bde-8f66-20621eec0113",
"name": "Owner escalation",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6192
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "9855fb4c-716b-4aa9-bcbb-e175b0faecac",
"name": "Critical complaint.",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6672
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "a76f2295-9084-4a08-822a-99fd143406da",
"name": "Human request.",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6432
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "ab94460f-fcfc-4697-86bb-98e78129d1f9",
"name": "マージ",
"type": "n8n-nodes-base.merge",
"position": [
-768,
6192
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "67634fad-16a3-467a-8bef-08f7519dc78c",
"name": "OpenAI チャットモデル2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
208,
6944
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "0bfec7e7-29e3-4fe0-b150-a6689a8c2088",
"name": "Supabase1",
"type": "n8n-nodes-base.supabaseTool",
"position": [
352,
6944
],
"parameters": {},
"typeVersion": 1
},
{
"id": "568cdc98-723c-471b-aa3f-b406ce63357e",
"name": "Human intervention",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
1264,
6608
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "49a7c0f6-4d4f-4fbe-bb4c-9d5cd556f19c",
"name": "Aliment context for next messages",
"type": "n8n-nodes-base.supabase",
"position": [
2480,
5600
],
"parameters": {},
"typeVersion": 1
},
{
"id": "71cf835b-b799-4115-9920-dbf779f3e874",
"name": "付箋6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
6368
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "abe3ad98-5f46-48bc-8ef4-00796a8e69b4",
"name": "Generate conv context",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
272,
6720
],
"parameters": {},
"typeVersion": 2
},
{
"id": "a370f70a-d69b-492c-957e-148a249651d4",
"name": "付箋7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3248,
4752
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b924e7c7-e0e2-41ae-aba6-3a418a35ee35",
"name": "付箋8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1808,
5024
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"name": "Customer service AGENT",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1728,
5344
],
"parameters": {},
"typeVersion": 1.8
},
{
"id": "1a8a1179-07b8-4ed6-aaf2-8a8dca16e0f2",
"name": "WhatsApp Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-1696,
6208
],
"webhookId": "09fcc728-24d5-42e3-ab4f-81855ae14c9e",
"parameters": {},
"typeVersion": 1
},
{
"id": "861e3715-6d7b-438c-ac24-9403b516c4f4",
"name": "Download media",
"type": "n8n-nodes-base.whatsApp",
"position": [
-1264,
6032
],
"webhookId": "07467989-5565-4204-a073-b67a1c1ddaa8",
"parameters": {},
"typeVersion": 1
},
{
"id": "7e97bea5-3841-4956-aa1f-38ba65838e80",
"name": "Send message",
"type": "n8n-nodes-base.whatsApp",
"position": [
2544,
5376
],
"webhookId": "07467989-5565-4204-a073-b67a1c1ddaa8",
"parameters": {},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"296bfe0a-274c-45f6-beac-29be94ba91e4": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 1
}
]
]
},
"Merge": {
"main": [
[
{
"node": "20b52d96-f878-4b19-a2fa-c92a1e642e3e",
"type": "main",
"index": 0
},
{
"node": "a4aaede1-c203-404d-815d-1b809565aa15",
"type": "main",
"index": 0
},
{
"node": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"type": "main",
"index": 0
},
{
"node": "Merge4",
"type": "main",
"index": 2
},
{
"node": "abe3ad98-5f46-48bc-8ef4-00796a8e69b4",
"type": "main",
"index": 0
},
{
"node": "Merge3",
"type": "main",
"index": 3
},
{
"node": "Merge4",
"type": "main",
"index": 3
}
]
]
},
"Merge3": {
"main": [
[
{
"node": "Aggregate3",
"type": "main",
"index": 0
}
]
]
},
"Merge4": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
]
]
},
"49684dd6-45d1-4659-9a63-103d121517a8": {
"ai_tool": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "ai_tool",
"index": 0
}
]
]
},
"Aggregate": {
"main": [
[
{
"node": "568cdc98-723c-471b-aa3f-b406ce63357e",
"type": "main",
"index": 0
}
]
]
},
"0bfec7e7-29e3-4fe0-b150-a6689a8c2088": {
"ai_tool": [
[
{
"node": "abe3ad98-5f46-48bc-8ef4-00796a8e69b4",
"type": "ai_tool",
"index": 0
}
]
]
},
"Aggregate3": {
"main": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "main",
"index": 0
}
]
]
},
"ed616fbb-37e3-4921-8489-c73f804a9079": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
}
]
]
},
"af8b5ab4-b100-442f-84be-d3384a064087": {
"main": [
[
{
"node": "861e3715-6d7b-438c-ac24-9403b516c4f4",
"type": "main",
"index": 0
}
],
[
{
"node": "296bfe0a-274c-45f6-beac-29be94ba91e4",
"type": "main",
"index": 0
}
]
]
},
"861e3715-6d7b-438c-ac24-9403b516c4f4": {
"main": [
[
{
"node": "ed616fbb-37e3-4921-8489-c73f804a9079",
"type": "main",
"index": 0
}
]
]
},
"2d697ea7-3abf-4adf-ac89-79df0e4ec7a1": {
"ai_tool": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "ai_tool",
"index": 0
}
]
]
},
"c55bf827-2744-4568-a0ee-e023d7c731b6": {
"ai_tool": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "ai_tool",
"index": 0
}
]
]
},
"1a8a1179-07b8-4ed6-aaf2-8a8dca16e0f2": {
"main": [
[
{
"node": "af8b5ab4-b100-442f-84be-d3384a064087",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"20b52d96-f878-4b19-a2fa-c92a1e642e3e": {
"main": [
[
{
"node": "Merge4",
"type": "main",
"index": 1
},
{
"node": "Merge3",
"type": "main",
"index": 1
}
]
]
},
"568cdc98-723c-471b-aa3f-b406ce63357e": {
"main": [
[
{
"node": "a24a6100-4769-4bde-8f66-20621eec0113",
"type": "main",
"index": 0
}
],
[
{
"node": "a76f2295-9084-4a08-822a-99fd143406da",
"type": "main",
"index": 0
}
],
[
{
"node": "9855fb4c-716b-4aa9-bcbb-e175b0faecac",
"type": "main",
"index": 0
}
],
[
{
"node": "a4aed731-3445-4087-8339-49a13f118765",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "568cdc98-723c-471b-aa3f-b406ce63357e",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "abe3ad98-5f46-48bc-8ef4-00796a8e69b4",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model8": {
"ai_languageModel": [
[
{
"node": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"cc1d47bc-df5e-4d00-97c0-16c046958907": {
"main": [
[
{
"node": "Merge3",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model10": {
"ai_languageModel": [
[
{
"node": "20b52d96-f878-4b19-a2fa-c92a1e642e3e",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model11": {
"ai_languageModel": [
[
{
"node": "a4aaede1-c203-404d-815d-1b809565aa15",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Postgres Chat Memory": {
"ai_memory": [
[
{
"node": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"type": "ai_memory",
"index": 0
}
]
]
},
"a4aaede1-c203-404d-815d-1b809565aa15": {
"main": [
[
{
"node": "Merge3",
"type": "main",
"index": 2
},
{
"node": "Merge4",
"type": "main",
"index": 0
}
]
]
},
"abe3ad98-5f46-48bc-8ef4-00796a8e69b4": {
"main": [
[
{
"node": "Merge4",
"type": "main",
"index": 4
}
]
]
},
"b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc": {
"main": [
[
{
"node": "45cf1bee-b76c-434b-b741-aa9b2b69d68d",
"type": "main",
"index": 0
},
{
"node": "49a7c0f6-4d4f-4fbe-bb4c-9d5cd556f19c",
"type": "main",
"index": 0
},
{
"node": "7e97bea5-3841-4956-aa1f-38ba65838e80",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "20b52d96-f878-4b19-a2fa-c92a1e642e3e",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Structured Output Parser1": {
"ai_outputParser": [
[
{
"node": "a4aaede1-c203-404d-815d-1b809565aa15",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Structured Output Parser2": {
"ai_outputParser": [
[
{
"node": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"type": "ai_outputParser",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - AIチャットボット, マルチモーダルAI
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
関連ワークフロー
GPT、LangChain、およびインテリジェントルーティングに基づくAI駆動カスタマーサービス自動化
AI駆動カスタマーサービス自動化、GPT、LangChain、およびインテリジェントルーティングに基づく
Set
Gmail
Merge
+
Set
Gmail
Merge
46 ノードPaul
サポート
ペットショップ 4
ペットショップ予約AIエージェント
If
Set
Code
+
If
Set
Code
187 ノードBruno Dias
人工知能
ビジネスのAIコマンドセンター：Google Workspaceモジュール型アクター、ベクター検索、マルチチャネルレポート
ビジネスAIコマンドセンター：Google Workspaceモジュール型アジンス、ベクター検索、マルチチャネルレポート
Set
Gmail
Slack
+
Set
Gmail
Slack
80 ノードPaul
文書抽出
ブログ h
SEO最適化されたWordPressブログを自動作成（Perplexity、Google Trends利用）
Set
Gmail
Limit
+
Set
Gmail
Limit
49 ノードPaul
コンテンツ作成
n8nノードの探索（可視化リファレンスライブラリ内）
n8nノードを可視化リファレンスライブラリで探索
If
Ftp
Set
+
If
Ftp
Set
113 ノードI versus AI
その他
GPT-5・知識検索・文書文脈でHighLevel CRMを自動化
GPT-5、知識検索、ドキュメント文脈によるHighLevel CRMの自動化
Set
Gmail
Slack
+
Set
Gmail
Slack
55 ノードPaul
顧客管理
ワークフロー情報
難易度
上級
ノード数45
カテゴリー2
ノードタイプ22
作成者
Paul
@diagoplAutomation expert & n8n power user. I build advanced workflows combining AI, outbound, and business logic. Grab my templates or reach out for custom builds.
外部リンク
n8n.ioで表示 →
このワークフローを共有