ジーミナAIを活用したZoho Deskサポートチケットの自動分類
中級
これは自動化ワークフローで、14個のノードを含みます。主にCode, SplitOut, HttpRequest, ManualTrigger, ChainLlmなどのノードを使用。 Zoho DeskのチケットをGemini AIで自動分類
前提条件
- •ターゲットAPIの認証情報が必要な場合あり
カテゴリー
-
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "42450f423595f391b7c323eb4191c0bc81df9f6de5483a12f34f76cb4146556c",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "f34db366-b13a-43ac-8d4e-a52e3a7243dd",
"name": "「ワークフロー実行」クリック時",
"type": "n8n-nodes-base.manualTrigger",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "e2386bfd-2803-4f40-8744-0c86aecfb167",
"name": "OpenRouter Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
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],
"parameters": {
"model": "google/gemini-2.5-flash-lite-preview-09-2025",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "aCsTDT5LGS5D8Ndl",
"name": "OpenRouter account"
}
},
"typeVersion": 1
},
{
"id": "fe6a1452-471c-4e2b-8c64-7d32e35bb33b",
"name": "フィルター classification = null",
"type": "n8n-nodes-base.code",
"position": [
496,
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],
"parameters": {
"jsCode": "// Filter items where classification is null\nconst filteredItems = $input.all().filter(item => item.json.classification === null);\n\nreturn filteredItems;\n"
},
"typeVersion": 2
},
{
"id": "4153b802-af64-4ec1-b55e-2dcd41a8f038",
"name": "スレッドを取得",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
720,
-256
],
"parameters": {
"url": "=https://desk.zoho.eu/api/v1/tickets/{{ $json.id }}/threads",
"options": {},
"sendQuery": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "oAuth2Api",
"queryParameters": {
"parameters": [
{
"name": "sortBy",
"value": "sendDateTime"
}
]
},
"headerParameters": {
"parameters": [
{}
]
}
},
"typeVersion": 4.2
},
{
"id": "f41d94a5-3070-4874-a72d-2ff28af6e4ca",
"name": "最初のスレッドを取得",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
944,
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],
"parameters": {
"url": "=https://desk.zoho.eu/api/v1/tickets/{{ $('Filter classification = null').item.json.id }}/threads/{{ $json.data[0].id }}",
"options": {},
"sendQuery": true,
"authentication": "genericCredentialType",
"genericAuthType": "oAuth2Api",
"queryParameters": {
"parameters": [
{
"name": "include",
"value": "plainText"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "dba88e6c-e555-42d6-b0b6-b02c2f5ef977",
"name": "分類",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
1168,
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],
"parameters": {
"text": "=**Role:** You are an expert support ticket classification system.\n\n**Task:** Read the provided ticket title and request body. Based on the content, classify the ticket into one of the following categories. Respond with only the single, most appropriate category name.\n\n**Categories:**\n• Content\n• Contract\n• Invoice\n• Featured Products\n• Affiliate-Partner\n• Bug\n• Feature\n• Other\n\n---\n\n**Ticket Title:**\n{{ $('Filter classification = null').item.json.subject }}\n\n**Ticket Request:**\n{{ $json.plainText }}\n\n**Category:**",
"batching": {},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "b14e73ba-0046-4395-9e26-f80014a3332a",
"name": "チケットを更新",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
1600,
-256
],
"parameters": {
"url": "=https://desk.zoho.eu/api/v1/tickets/{{ $('Filter classification = null').item.json.id }}",
"method": "PUT",
"options": {},
"sendBody": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "classification",
"value": "={{ $json.text }}"
}
]
},
"genericAuthType": "oAuth2Api"
},
"typeVersion": 4.2
},
{
"id": "62d15c70-77fb-4947-a808-29e0c366e957",
"name": "全チケットを取得",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
48,
-256
],
"parameters": {
"url": "https://desk.zoho.eu/api/v1/tickets/search",
"options": {
"pagination": {
"pagination": {
"parameters": {
"parameters": [
{
"name": "from",
"value": "={{ $pageCount * 100 }}"
}
]
},
"completeExpression": "={{ $response.body.data.length === 0 || $response.body.data.length < 100 }}",
"paginationCompleteWhen": "other"
}
}
},
"sendQuery": true,
"authentication": "genericCredentialType",
"genericAuthType": "oAuth2Api",
"queryParameters": {
"parameters": [
{
"name": "limit",
"value": "100"
},
{
"name": "sortBy",
"value": "createdTime"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "4e551054-ffb2-4d4b-ba37-3b24045c9971",
"name": "チケットを分割",
"type": "n8n-nodes-base.splitOut",
"position": [
272,
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],
"parameters": {
"options": {},
"fieldToSplitOut": "data"
},
"typeVersion": 1
},
{
"id": "8e29f267-2cae-4429-8914-a58487d45840",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-576,
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],
"parameters": {
"width": 368,
"height": 480,
"content": "## 🎯 WORKFLOW PURPOSE\n\nAutomatically classifies Zoho Desk tickets using AI based on their title and content.\nProcesses all unclassified tickets in batches.\n"
},
"typeVersion": 1
},
{
"id": "4b6d79df-3535-4d37-b959-64f5642817eb",
"name": "付箋2",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 368,
"height": 480,
"content": "## 📥 FETCH TICKETS WITH PAGINATION\n- Retrieves 100 tickets per page\n- Automatically paginates through ALL results\n- Sorted by creation time\n\n## 🔐 OAUTH2 SETUP\nSetting up OAuth2 with Zoho can be tricky! \nFollow my complete guide: https://gist.github.com/Julian194/7c0ef5abaa5e3850f2bcc0a51bcd4633\n\n## ⚙️ PAGINATION EXPLAINED\nThis demonstrates proper Zoho API pagination:\n- Uses 'from' parameter: {{ $pageCount * 100 }}\n- Stops when: data.length === 0 or < 100\n- This pattern works for all Zoho Desk paginated endpoints\n"
},
"typeVersion": 1
},
{
"id": "a019181e-7023-4002-b106-2635cf4ccf3d",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 320,
"height": 480,
"content": "## 🔍 FILTER LOGIC\nOnly processes tickets where 'classification' is empty/null.\nPrevents re-processing already classified tickets.\n\n## 💡 ALTERNATIVE APPROACH\nYou can filter directly in the API using query parameters instead!\nCheck the Zoho API docs for available filters.\nThis example shows client-side filtering for simplicity.\n\n"
},
"typeVersion": 1
},
{
"id": "33dbe4e2-6f94-41f9-bc39-2b57c3df728e",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 368,
"height": 480,
"content": "## 🤖 AI CLASSIFICATION CATEGORIES\n• Content\n• Contract\n• Invoice\n• Featured Products\n• Affiliate-Partner\n• Bug\n• Feature\n• Other\n\n## ✏️ CUSTOMIZE FOR YOUR USE CASE\nChange these categories to match your business needs!\nYou can also modify the prompt to classify different aspects \n(urgency, department, product type, etc.)\n\n"
},
"typeVersion": 1
},
{
"id": "57d25075-78d6-42cc-8415-9a51c8c7883e",
"name": "付箋5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1536,
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],
"parameters": {
"color": 7,
"width": 272,
"height": 208,
"content": "## 💾 SAVE CLASSIFICATION\nUpdates the Zoho Desk ticket with the AI-generated classification.\nError handling enabled to continue processing other tickets if one fails.\n"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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"e2386bfd-2803-4f40-8744-0c86aecfb167": {
"ai_languageModel": [
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}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
中級
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
中級
ノード数14
カテゴリー-
ノードタイプ7
作成者
Julian Kaiser
@jksrFull Stack Developer turned AI & Automation Engineer, implementing intelligent solutions with custom code, LLMs & n8n. Use my link to book a free 30-minute call to discuss your AI challenges and see if my services might be a good fit for your needs.
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