Jotform、Gemini AI、Google Sheets を使用した内部クレーム処理の自動化
上級
これはTicket Management, AI Summarization分野の自動化ワークフローで、22個のノードを含みます。主にIf, Gmail, GoogleSheets, JotFormTrigger, Agentなどのノードを使用。 Jotform、Gemini AI、Google Sheetsを使って、内部でのクレーム処理を自動化
前提条件
- •Googleアカウント + Gmail API認証情報
- •Google Sheets API認証情報
- •Google Gemini API Key
使用ノード (22)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "93f396852104089b8670e7494b0f3668b420464668ae4a8c1d6b4b5799f8e3ef",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "db4577d0-7cf2-487c-b9d8-374200d6dd3a",
"name": "JotForm トリガー",
"type": "n8n-nodes-base.jotFormTrigger",
"position": [
-2720,
-400
],
"webhookId": "69efca65-d609-4512-8f4c-53f51d15e175",
"parameters": {
"form": "252855912400050"
},
"credentials": {
"jotFormApi": {
"id": "I2Xm5wbkEW1qEJC5",
"name": "JotForm account"
}
},
"typeVersion": 1
},
{
"id": "c654df39-64c8-4ca8-9830-7248b29a320f",
"name": "AI エージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-2496,
-400
],
"parameters": {
"text": "=1. Analyze the content \"{{ $json['Please describe the issue or complaint in detail.'] }}\" and then classify the complaint into one of the five predefined categories:\n\n- Disciplinary / Behavior Issues\n- Interpersonal / Team Conflicts\n- Payroll / Compensation Issues\n- Harassment / Discrimination\n- Resource / Infrastructure Problems\n\n2. Use \"Issue Resolver Allotment Logic Sheets tool\" to know which type of issue should be alloted to which person in company. If in case the issue is caused by the Normal Resolver (Primary Assignee) allot the case to alternative resolver.\n\n3. Use \"Resolver Details Sheets tool\" to get the alloted person's email addresses.\n\n\nBefore giving an output make sure you ran step 2 and step 3 and used the both tools and then give the output in this form:\n\nexample output:\n{\n \"email\":\"email@example.com\",\n \"case_awarded_to\": \"HR Team\",\n \"Status\": \"Pending\",\n \"email_subject\": \"Confidential: Harassment / Discrimination\",\n \"email_body_html\": \"<!DOCTYPE html>\\n<html>\\n<head>\\n<style>\\n body { font-family: Arial, sans-serif; line-height: 1.6; color: #333; }\\n .container { padding: 20px; border: 1px solid #ddd; border-radius: 5px; max-width: 600px; margin: auto; }\\n h2 { color: #b22222; }\\n strong { color: #555; }\\n blockquote { background-color: #f9f9f9; border-left: 5px solid #ccc; padding: 10px; margin: 15px 0; }\\n .footer { margin-top: 20px; font-size: 0.9em; color: #777; }\\n</style>\\n</head>\\n<body>\\n<div class=\\\"container\\\">\\n <h2>Confidential Compliance Issue Assigned</h2>\\n <p>Dear HR Team,</p>\\n <p>An internal compliance issue has been automatically logged and assigned to you for investigation and resolution. Please handle this matter with the utmost confidentiality and urgency.</p>\\n \\n <h3>Issue Details:</h3>\\n <ul>\\n <li><strong>Issue Classification:</strong> Harassment / Discrimination</li>\\n <li><strong>Team Member Involved:</strong> Jane Smith</li>\\n </ul>\\n\\n <h3>Detailed Description from Submission:</h3>\\n <blockquote>\\n Jane Smith has been making inappropriate and biased comments during team meetings. She consistently interrupts female colleagues and has created a hostile environment for several members of the team. This has been ongoing for the past two months.\\n </blockquote>\\n\\n <h3>Next Steps:</h3>\\n <p>Please conduct a thorough and impartial investigation into this matter. Upon completion, you are required to report your findings and proposed resolution to the <strong>External Compliance Officer</strong>.</p>\\n\\n <p class=\\\"footer\\\">This is an automated notification from the CEO AI Internal Compliance Assistant. Please do not reply directly to this email.</p>\\n</div>\\n</body>\\n</html>\"\n}",
"options": {},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "3fc62e02-5028-47b6-ad2a-944b27d78184",
"name": "Google Gemini チャットモデル",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
-2736,
-176
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "qsaK3VMNWQDWLweQ",
"name": "Google Gemini(PaLM) Api account"
}
},
"typeVersion": 1
},
{
"id": "575ea7f1-69e7-45ee-a139-bab28b7f69b4",
"name": "構造化出力パーサー",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-2112,
-176
],
"parameters": {
"jsonSchemaExample": "{\n \"email\":\"email@example.com\",\n \"case_awarded_to\": \"HR Team\",\n \"Status\": \"Pending\",\n \"email_subject\": \"Confidential: Harassment / Discrimination\",\n \"email_body_html\": \"<!DOCTYPE html>\\n<html>\\n<head>\\n<style>\\n body { font-family: Arial, sans-serif; line-height: 1.6; color: #333; }\\n .container { padding: 20px; border: 1px solid #ddd; border-radius: 5px; max-width: 600px; margin: auto; }\\n h2 { color: #b22222; }\\n strong { color: #555; }\\n blockquote { background-color: #f9f9f9; border-left: 5px solid #ccc; padding: 10px; margin: 15px 0; }\\n .footer { margin-top: 20px; font-size: 0.9em; color: #777; }\\n</style>\\n</head>\\n<body>\\n<div class=\\\"container\\\">\\n <h2>Confidential Compliance Issue Assigned</h2>\\n <p>Dear HR Team,</p>\\n <p>An internal compliance issue has been automatically logged and assigned to you for investigation and resolution. Please handle this matter with the utmost confidentiality and urgency.</p>\\n \\n <h3>Issue Details:</h3>\\n <ul>\\n <li><strong>Issue Classification:</strong> Harassment / Discrimination</li>\\n <li><strong>Team Member Involved:</strong> Jane Smith</li>\\n </ul>\\n\\n <h3>Detailed Description from Submission:</h3>\\n <blockquote>\\n Jane Smith has been making inappropriate and biased comments during team meetings. She consistently interrupts female colleagues and has created a hostile environment for several members of the team. This has been ongoing for the past two months.\\n </blockquote>\\n\\n <h3>Next Steps:</h3>\\n <p>Please conduct a thorough and impartial investigation into this matter. Upon completion, you are required to report your findings and proposed resolution to the <strong>External Compliance Officer</strong>.</p>\\n\\n <p class=\\\"footer\\\">This is an automated notification from the CEO AI Internal Compliance Assistant. Please do not reply directly to this email.</p>\\n</div>\\n</body>\\n</html>\"\n}"
},
"typeVersion": 1.3
},
{
"id": "deaa23e1-68ff-4454-8ce8-0ffce19684be",
"name": "メッセージを送信",
"type": "n8n-nodes-base.gmail",
"position": [
-1904,
-400
],
"webhookId": "6fc0354c-f3b3-4eb5-9695-e5015c393aae",
"parameters": {
"sendTo": "={{ $json.resolver_email }}",
"message": "={{ $('AI Agent').item.json.output.email_body_html }}",
"options": {
"appendAttribution": false
},
"subject": "={{ $('AI Agent').item.json.output.email_subject }}"
},
"credentials": {
"gmailOAuth2": {
"id": "wreuF4NMkPPxXkKm",
"name": "Abhiram.bvb"
}
},
"typeVersion": 2.1
},
{
"id": "7d84068a-e287-4490-b609-9998ccacdd24",
"name": "付箋ノート",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2784,
-544
],
"parameters": {
"height": 288,
"content": "#### The workflow gets triggered when jotform got submitted\n* Grabs the user submitted details in form"
},
"typeVersion": 1
},
{
"id": "ce07f8f6-e487-4b5b-a7df-2fa42e95cbca",
"name": "解決担当者詳細シーツツール",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
-2528,
-176
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1NxWZ5zitUp1zZDnieyOhv1ACEvmkpFUd7oYG7y_2sqs/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1NxWZ5zitUp1zZDnieyOhv1ACEvmkpFUd7oYG7y_2sqs",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1NxWZ5zitUp1zZDnieyOhv1ACEvmkpFUd7oYG7y_2sqs/edit?usp=drivesdk",
"cachedResultName": "Resolver Details"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "mYRmmCMyWcLawmcE",
"name": "Google Service Account account"
}
},
"typeVersion": 4.7
},
{
"id": "b8e86678-089c-48c9-a82a-9f5a9c47153b",
"name": "問題解決担当割り当てロジックシーツツール",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
-2320,
-176
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1xEq6Nq9jR7BUBzwLoPd3HyhElzawjY4kKwWsfSzlX-A/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1xEq6Nq9jR7BUBzwLoPd3HyhElzawjY4kKwWsfSzlX-A",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1xEq6Nq9jR7BUBzwLoPd3HyhElzawjY4kKwWsfSzlX-A/edit?usp=drivesdk",
"cachedResultName": "Issue Resolver Allotment Logic"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "mYRmmCMyWcLawmcE",
"name": "Google Service Account account"
}
},
"typeVersion": 4.7
},
{
"id": "61b4de42-9a80-4931-bed4-ccc58c96e638",
"name": "スケジュールトリガー",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-2704,
176
],
"parameters": {
"rule": {
"interval": [
{
"triggerAtHour": 10
}
]
}
},
"typeVersion": 1.2
},
{
"id": "bf05ebb3-69ed-4ac7-9a3d-8dcf3bc44a72",
"name": "条件分岐",
"type": "n8n-nodes-base.if",
"position": [
-2208,
176
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "668e2c22-0e4f-4477-8cdd-2a0f18b91d24",
"operator": {
"type": "number",
"operation": "gte"
},
"leftValue": "={{ Math.floor(Math.abs(DateTime.fromFormat($json.submitted_time, 'dd-MM-yyyy HH:mm').diff($now, 'days').days)) }}",
"rightValue": "=3"
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "40c59fba-2e1d-4518-8769-7a23a33eff55",
"name": "メッセージを送信1",
"type": "n8n-nodes-base.gmail",
"position": [
-1952,
160
],
"webhookId": "de06eb4f-8fda-4e98-baab-951dc63176d7",
"parameters": {
"sendTo": "={{ $json.resolver_email }}",
"message": "=Hey,\n\nIt's been {{ Math.floor(Math.abs(DateTime.fromFormat($json.submitted_time, 'dd-MM-yyyy HH:mm').diff($now, 'days').days)) }} days since I shared below issue with you. What was the update? \n\nThe Issue:\n{{ $json.Issue }}\n\nPlease reply to this email about the status of this issue.\n\nThanks,\nCEO Internal Compliance Team",
"options": {
"appendAttribution": false
},
"subject": "What's the update this issue?",
"emailType": "text"
},
"credentials": {
"gmailOAuth2": {
"id": "wreuF4NMkPPxXkKm",
"name": "Abhiram.bvb"
}
},
"typeVersion": 2.1
},
{
"id": "593fb913-e305-41bf-8083-1680f1b75fa0",
"name": "付箋ノート1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2528,
-544
],
"parameters": {
"width": 272,
"height": 288,
"content": "#### AI Agent Node\n* Understands the context of issue and allot the issue to relevent department"
},
"typeVersion": 1
},
{
"id": "e41da37d-d5aa-4a96-af02-744e2b5ab2c0",
"name": "付箋ノート2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2240,
-544
],
"parameters": {
"height": 288,
"content": "#### Google Sheets Node\n* Saves the complaint in the log with relevent department allotment, email subject and body for sending to the problem solver"
},
"typeVersion": 1
},
{
"id": "4cee949d-a6f7-4aa4-8c44-d1744cc9e04a",
"name": "付箋ノート3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1984,
-544
],
"parameters": {
"height": 288,
"content": "#### Gmail Node\n* Sends an email with dynamic AI written Email subject and body"
},
"typeVersion": 1
},
{
"id": "dcfc4819-1b09-4005-a7bf-1434e90f0bb3",
"name": "付箋ノート4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2784,
48
],
"parameters": {
"height": 288,
"content": "#### Schedule Trigger\n* Runs the workflow once per day"
},
"typeVersion": 1
},
{
"id": "27afe67e-dd43-4a86-aabb-d173670f8ed5",
"name": "付箋ノート5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2528,
48
],
"parameters": {
"height": 288,
"content": "#### Google Sheets Node\n* Get the issue logs that we have saved in our google sheets"
},
"typeVersion": 1
},
{
"id": "9bf9b0eb-e740-48c1-85d4-034b4e837675",
"name": "苦情を保存",
"type": "n8n-nodes-base.googleSheets",
"position": [
-2176,
-400
],
"parameters": {
"columns": {
"value": {
"Issue": "={{ $('JotForm Trigger').item.json['Please describe the issue or complaint in detail.'] }}",
"email_subject": "={{ $json.output.email_subject }}",
"resolver_email": "={{ $json.output.email }}",
"submitted_time": "={{ $now.toFormat('dd-MM-yyyy HH:mm') }}",
"case_awarded_to": "={{ $json.output.case_awarded_to }}",
"email_body_html": "={{ $json.output.email_body_html }}",
"The person Caused by": "={{ $('JotForm Trigger').item.json['What is the name of the team member involved? (Optional, you may leave blank for anonymity)'] }}"
},
"schema": [
{
"id": "Issue",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Issue",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "The person Caused by",
"type": "string",
"display": true,
"required": false,
"displayName": "The person Caused by",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "case_awarded_to",
"type": "string",
"display": true,
"required": false,
"displayName": "case_awarded_to",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "resolver_email",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "resolver_email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email_subject",
"type": "string",
"display": true,
"required": false,
"displayName": "email_subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email_body_html",
"type": "string",
"display": true,
"required": false,
"displayName": "email_body_html",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "submitted_time",
"type": "string",
"display": true,
"required": false,
"displayName": "submitted_time",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Issue"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I/edit?usp=drivesdk",
"cachedResultName": "Issue Logs"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "mYRmmCMyWcLawmcE",
"name": "Google Service Account account"
}
},
"typeVersion": 4.7
},
{
"id": "3da652b3-7c58-42fb-8d03-d34d0371b022",
"name": "苦情ログを取得",
"type": "n8n-nodes-base.googleSheets",
"position": [
-2464,
176
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KU7cqmE5xmi1EmDs81mC8-EPJcrn-U-JrvRBe2dcZ9I/edit?usp=drivesdk",
"cachedResultName": "Issue Logs"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "mYRmmCMyWcLawmcE",
"name": "Google Service Account account"
}
},
"typeVersion": 4.7
},
{
"id": "804184a2-71b0-44ad-84c7-da2cc5c259e8",
"name": "付箋ノート6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2272,
48
],
"parameters": {
"height": 288,
"content": "#### IF Node\n* Checks if there is an pending issue which is older than 3 days"
},
"typeVersion": 1
},
{
"id": "80ab7718-8d0f-46cd-a7a4-c9ac56e5a6e4",
"name": "付箋ノート7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2016,
48
],
"parameters": {
"height": 288,
"content": "#### Gmail Node\n* Sends a follow up email about the issue status."
},
"typeVersion": 1
},
{
"id": "27148215-6ccf-46fc-b028-78c1fd67dfb9",
"name": "付箋ノート8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3072,
-464
],
"parameters": {
"height": 80,
"content": "#### Part 1 - Collects Issues and allot them to the relevent department"
},
"typeVersion": 1
},
{
"id": "85a85d67-3d9a-40b4-9e3c-d8be5af5399e",
"name": "付箋ノート9",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3072,
160
],
"parameters": {
"height": 80,
"content": "#### Part 2 - Daily Follow-Ups After 3 Days Until Resolution"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"bf05ebb3-69ed-4ac7-9a3d-8dcf3bc44a72": {
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"ai_languageModel": [
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"ai_outputParser": [
[
{
"node": "c654df39-64c8-4ca8-9830-7248b29a320f",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"ce07f8f6-e487-4b5b-a7df-2fa42e95cbca": {
"ai_tool": [
[
{
"node": "c654df39-64c8-4ca8-9830-7248b29a320f",
"type": "ai_tool",
"index": 0
}
]
]
},
"b8e86678-089c-48c9-a82a-9f5a9c47153b": {
"ai_tool": [
[
{
"node": "c654df39-64c8-4ca8-9830-7248b29a320f",
"type": "ai_tool",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - チケット管理, AI要約
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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