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AI 기반 이메일 분류 및 자동 답변 시스템

고급

이것은Ticket Management, AI Summarization분야의자동화 워크플로우로, 24개의 노드를 포함합니다.주로 Agent, MicrosoftOutlook, LmChatOpenAi, MicrosoftOutlookTrigger, TextClassifier 등의 노드를 사용하며. Outlook과 GPT-4를 사용하여 이메일을 분류하고 자동으로 답변을 보내

사전 요구사항
  • OpenAI API Key
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
  "id": "Yn7tmZK650FOKDSc",
  "meta": {
    "instanceId": "25e77c0c6022d4bb0bf1d4755e6d167b4f61a12eba4f980e0349847ef576722f",
    "templateCredsSetupCompleted": true
  },
  "name": "AI-Powered Email Classification and Auto-Reply System",
  "tags": [],
  "nodes": [
    {
      "id": "c1f2aa2b-570c-4d6b-b0c8-13f9cea4bbf7",
      "name": "Microsoft Outlook 트리거",
      "type": "n8n-nodes-base.microsoftOutlookTrigger",
      "position": [
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      ],
      "parameters": {
        "filters": {},
        "options": {
          "downloadAttachments": true
        },
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "e3dfd5b1-89cd-41de-9d4a-4d020258de7b",
      "name": "OpenAI 채팅 모델 - 분류기",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -16,
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      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "6b25f516-0620-4202-95ea-af50d7b3ab43",
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      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
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      ],
      "webhookId": "3caba703-2528-468e-a341-438501e066f6",
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        "message": "={{ $json.output }}",
        "options": {},
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Microsoft Outlook Trigger').item.json.id }}"
        },
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        "replyToSenderOnly": true
      },
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      "type": "@n8n/n8n-nodes-langchain.textClassifier",
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      "parameters": {
        "options": {
          "systemPromptTemplate": "=# Role\nYou are an expert in email classification based on importance and urgency.\n\n# Context\nYou will receive email bodies that you will analyze to classify them into a specific category.\n\nYou have three categories available:\n\n1/ Urgent\n\n2/ Important\n\n3/ Not Important\n\n# Instructions\n\nTo perfectly define the right category for each email, here are some guidelines:\n\n1/ \"Urgent\" Category:\nClassify all emails where there is a stated urgency, an important deadline approaching in the short term, where case management is a priority, and where the information, request, or inquiry is genuinely urgent.\n\n2/ \"Important\" Category:\nClassify all emails where the request, action to be taken, or case/client processing remains important without being an absolute emergency and where the deadline is short to medium term. This is a somewhat tricky category because the line between \"Urgent\" and \"Important\" can quickly become blurred depending on the words used. Pay close attention to correctly discern and precisely judge whether the email corresponds to an emergency or whether it simply remains an \"Important\" email without needing to rush to process it.\n\n3/ \"Not Important\" Category:\nClassify all emails where the importance is much lower than the other types of emails described in the other categories. These are still professional emails but they target a more distant deadline, are not important for this week, do not deal with an important case/client, or are slightly more secondary.\n\n# Important Information\n\nToday's date: {{ $today }}"
        },
        "inputText": "={{ $json.bodyPreview }}",
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              "description": "Emails that are urgent and require immediate attention"
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      "parameters": {
        "text": "=Reply to this email:\n{{ $('Microsoft Outlook Trigger').item.json.bodyPreview }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed quickly given its importance (close date, meeting request, importance of a case, etc.).\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
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      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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      "position": [
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      "parameters": {
        "text": "=Write the reply email for this message:\n\n{{ $item(\"0\").$node[\"Microsoft Outlook Trigger\"].json[\"bodyPreview\"] }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\nThe email is transmitted to you in the user prompt.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed without showing that it's urgent or indicating that it's being put on the back burner or will be processed later.\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
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          "value": "AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1-Epgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOQAAAA==",
          "cachedResultUrl": "https://outlook.office365.com/mail/AQMkADAwATM0MDAAMi05OQA0Ni0wMAA2MS0wMAItMDAKAC4AAAO1%2FEpgjxr1TaaZjmLt5cKwAQBFZJ1Tub2VQKCvIGXV0RM_AAAADQXuOQAAAA%3D%3D",
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      "parameters": {
        "text": "=Write the reply to this email:\n{{ $item(\"0\").$node[\"Microsoft Outlook Trigger\"].json[\"bodyPreview\"] }}",
        "options": {
          "systemMessage": "=# Role\nYou are an expert in writing email replies.\n\nThe email is transmitted to you in the user prompt.\n\n# Instructions\n\nYou write in the first person.\n\nYou write briefly and precisely.\n\nYou are polite and use formal language with the person who sent the email.\n\nYou indicate that the file, question, or subject will be processed within a relatively short timeframe.\n\nYou never specify that the subject/file/etc. is not important.\n\nYou make it clear that everything will be processed in due time.\n\nYou don't always write the same email. The response must seem human and natural.\n\nYou always end your email with polite closing formulas (e.g., \"Best regards\", \"Kind regards\", \"Sincerely\", etc.).\n\n# Important Information\n\nToday's date: {{ $today }}"
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          "cachedResultName": "URGENT"
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        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('AI Email Classifier').item.json.id }}"
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        "operation": "move"
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      "position": [
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      "parameters": {
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        "height": 780,
        "content": "## AI-Powered Email Classification and Auto-Reply System\n\n### Who's it for\nProfessionals and teams managing high email volumes who need automatic email triage and responses.\n\n### What it does\nThis workflow monitors your Outlook inbox and uses AI to classify emails into three urgency levels: Urgent, Important, or Not Important. It automatically generates personalized replies and organizes emails into folders.\n\n### How it works\nNew emails trigger AI classification based on urgency and deadlines. The system then generates an appropriate reply using GPT-4 and moves the email to the corresponding folder.\n\n### Requirements\n- Microsoft Outlook account with API access\n- OpenAI API key (GPT-4 access)\n- Three Outlook folders: URGENT, Important, Not Important\n\n### Setup\nConnect your Outlook credentials, add your OpenAI API key to all Chat Model nodes, update folder IDs in the Move nodes, and customize the AI prompts to match your tone.\n\n### Customization\nAdjust classification criteria, modify reply tone and style, add more categories, or integrate with other tools like Slack or CRM systems."
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      "typeVersion": 1
    },
    {
      "id": "217734d2-91cc-4041-87ac-0602b251b5be",
      "name": "스티커 메모1",
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      "position": [
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      "parameters": {
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        "content": "## 1. Email Trigger\n\nMonitors your Microsoft Outlook inbox and checks for new emails every minute. Automatically downloads attachments and captures all email metadata.\n\n**Configuration:**\n- Poll frequency: Every minute\n- Filters: None (processes all emails)\n- Attachments: Enabled\n\nEmail data flows to the AI classifier for analysis."
      },
      "typeVersion": 1
    },
    {
      "id": "70d4589a-7e80-471b-95b9-95947667231e",
      "name": "스티커 메모2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "content": "## 2. AI Email Classification\n\nAnalyzes email content and classifies into three categories based on urgency, deadlines, and importance.\n\n**Categories:**\n- **Urgent:** Immediate attention, close deadlines\n- **Important:** Needs attention, not time-sensitive\n- **Not Important:** Standard correspondence\n\nUses GPT-4 mini for fast classification. Considers today's date for deadline calculations and looks for urgency indicators like deadline language, client importance, and time-sensitive items.\n\nRoutes to appropriate reply generation based on classification."
      },
      "typeVersion": 1
    },
    {
      "id": "c95221f7-d0cd-43ff-9e21-de799663b9ff",
      "name": "스티커 메모3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
        "color": 7,
        "width": 804,
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        "content": "## 3A. Urgent Email Path\n\nGenerates immediate acknowledgment with urgent tone, emphasizing quick response commitment. References specific deadlines while maintaining natural variation.\n\n**Reply style:**\n- First person, brief and direct\n- Formal language\n- Commits to rapid processing\n\nAutomatically sends reply to sender and moves email to URGENT folder for priority follow-up."
      },
      "typeVersion": 1
    },
    {
      "id": "91c7df05-e1c1-4a9e-a5c6-d2f6880ecd69",
      "name": "스티커 메모4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
        "color": 7,
        "width": 804,
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        "content": "## 3B. Important Email Path\n\nCreates balanced acknowledgment indicating timely processing without rushed language. Professional and measured tone.\n\n**Reply style:**\n- First person, concise yet complete\n- Formal language\n- Neutral timeline commitment\n\nSends reply automatically and moves email to Important folder for standard follow-up."
      },
      "typeVersion": 1
    },
    {
      "id": "f69cb8b1-a631-47ce-92bb-8bfce1a560dc",
      "name": "스티커 메모5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        448,
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      ],
      "parameters": {
        "color": 7,
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        "content": "## 3C. Not Important Email Path\n\nGenerates courteous acknowledgment with reasonable timeline expectations. Never implies low priority explicitly while maintaining professionalism.\n\n**Reply style:**\n- First person, brief and polite\n- Formal language\n- \"In due time\" messaging\n\nSends reply automatically and moves email to Not Important folder for later review."
      },
      "typeVersion": 1
    },
    {
      "id": "00dd4800-5592-4a09-ad18-a0aecb174232",
      "name": "스티커 메모6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "width": 472,
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        "content": "## 4. Email Organization\n\nMoves each processed email to its designated folder based on classification.\n\n**Folder routing:**\n- Urgent → URGENT folder\n- Important → Important folder\n- Not Important → Not Important folder\n\nProvides clean inbox, easy priority identification, and efficient email management.\n\n**Setup required:** Create these three folders in Outlook before running the workflow."
      },
      "typeVersion": 1
    },
    {
      "id": "17cbe272-f507-4f06-b33d-25bebd644efc",
      "name": "스티커 메모7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1168,
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      "parameters": {
        "color": 5,
        "width": 360,
        "height": 240,
        "content": "## ⚠️ Important Configuration Notes\n\n**Before running:**\n- Update OpenAI API credentials\n- Configure Microsoft Outlook connection\n- Create three folders: URGENT, Important, Not Important\n- Update folder IDs in Move nodes\n\n**Security:** Never hardcode API keys, use n8n credential system.\n\n**Testing:** Start with sample emails to verify folder routing and reply quality."
      },
      "typeVersion": 1
    },
    {
      "id": "8d384320-be21-4688-a7d4-b16c97408ebc",
      "name": "스티커 메모8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1168,
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      ],
      "parameters": {
        "color": 6,
        "width": 360,
        "height": 200,
        "content": "## 💡 Customization Tips\n\n**Adjust classification:**\nEdit criteria in AI Email Classifier prompt, add more categories, or fine-tune urgency detection.\n\n**Personalize replies:**\nModify tone in each AI Agent's system message, add company-specific language, or include signature templates.\n\n**Extend functionality:**\nAdd Slack notifications for urgent emails, integrate with CRM systems, or create custom reporting dashboards."
      },
      "typeVersion": 1
    }
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}
자주 묻는 질문

이 워크플로우를 어떻게 사용하나요?

위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.

이 워크플로우는 어떤 시나리오에 적합한가요?

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Mattis

Mattis

@iiiii

Consultant et expert en automatisation. Co-fondateur de l'agence PerformAi. Pas qu'un simple créateur, j'écoute et comprends l'importance pour simplifier votre activité au quotidien. On en discute ?

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