Slack에서 팝업 모달을 통해 최근 ServiceNow 이벤트列出
고급
이것은Support분야의자동화 워크플로우로, 29개의 노드를 포함합니다.주로 If, Set, Sort, Limit, Slack 등의 노드를 사용하며. Slack에서 팝업 모달을 통해 최근 ServiceNow 이벤트 나열
사전 요구사항
- •Slack Bot Token 또는 Webhook URL
- •HTTP Webhook 엔드포인트(n8n이 자동으로 생성)
- •대상 API의 인증 정보가 필요할 수 있음
사용된 노드 (29)
카테고리
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "a9a92b8a-05cf-4d9e-ae01-be3b17346893",
"name": "Webhook 파싱",
"type": "n8n-nodes-base.set",
"position": [
-560,
660
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "e63f9299-a19d-4ba1-93b0-59f458769fb2",
"name": "response",
"type": "object",
"value": "={{ $json.body.payload }}"
}
]
}
},
"typeVersion": 3.3
},
{
"id": "f999011b-e54d-4514-94ec-4d544af4d145",
"name": "모달 팝업 닫기",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
-160,
1120
],
"parameters": {
"options": {},
"respondWith": "noData"
},
"typeVersion": 1.1
},
{
"id": "a16d64a0-fe07-4cae-b458-a91937e57a4e",
"name": "메시지 라우팅",
"type": "n8n-nodes-base.switch",
"position": [
-380,
660
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Request Modal",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response.callback_id }}",
"rightValue": "search_recent_incidents"
}
]
},
"renameOutput": true
},
{
"outputKey": "Submit Data",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "65daa75f-2e17-4ba0-8fd8-2ac2159399e3",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response.type }}",
"rightValue": "view_submission"
}
]
},
"renameOutput": true
},
{
"outputKey": "Block Actions",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c242cee2-7274-4e02-bfbe-d0e999d30ea7",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response.type }}",
"rightValue": "block_actions"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "none"
}
},
"typeVersion": 3
},
{
"id": "54fa31d5-7259-4c19-8891-8b559af87959",
"name": "ServiceNow 모달",
"type": "n8n-nodes-base.httpRequest",
"position": [
260,
560
],
"parameters": {
"url": "https://slack.com/api/views.open",
"method": "POST",
"options": {},
"jsonBody": "= {\n \"trigger_id\": \"{{ $('Parse Webhook').item.json['response']['trigger_id'] }}\",\n \"external_id\": \"Search SNOW Incidents\",\n \"view\": {\n\t\"title\": {\n\t\t\"type\": \"plain_text\",\n\t\t\"text\": \"Search SNOW Incidents\",\n\t\t\"emoji\": true\n\t},\n\t\"submit\": {\n\t\t\"type\": \"plain_text\",\n\t\t\"text\": \"Search\",\n\t\t\"emoji\": true\n\t},\n\t\"type\": \"modal\",\n\t\"external_id\": \"search_snow_incidents\",\n\t\"close\": {\n\t\t\"type\": \"plain_text\",\n\t\t\"text\": \"Cancel\",\n\t\t\"emoji\": true\n\t},\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"block_id\": \"greeting_section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\"text\": \":wave: Hey there!\\n\\nUse this form to search ServiceNow for incidents based on their priority and state. Both of these properties are required to search incidents properly.\",\n\t\t\t\t\"emoji\": true\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"divider\",\n\t\t\t\"block_id\": \"divider_1\"\n\t\t},\n\t\t{\n\t\t\t\"type\": \"input\",\n\t\t\t\"block_id\": \"priority_selector\",\n\t\t\t\"element\": {\n\t\t\t\t\"type\": \"external_select\",\n\t\t\t\t\"placeholder\": {\n\t\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\t\"text\": \"Priority of Incidents to Search\",\n\t\t\t\t\t\"emoji\": true\n\t\t\t\t},\n\t\t\t\t\"action_id\": \"priority_select\",\n\t\t\t\t\"min_query_length\": 0\n\t\t\t},\n\t\t\t\"label\": {\n\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\"text\": \"Priority Selector\",\n\t\t\t\t\"emoji\": true\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"input\",\n\t\t\t\"block_id\": \"state_selector\",\n\t\t\t\"element\": {\n\t\t\t\t\"type\": \"external_select\",\n\t\t\t\t\"placeholder\": {\n\t\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\t\"text\": \"State of Incidents to Search\",\n\t\t\t\t\t\"emoji\": true\n\t\t\t\t},\n\t\t\t\t\"action_id\": \"state_select\",\n\t\t\t\t\"min_query_length\": 0\n\t\t\t},\n\t\t\t\"label\": {\n\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\"text\": \"State Selector\",\n\t\t\t\t\"emoji\": true\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \"Please select a channel where the results will be posted.\"\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"actions\",\n\t\t\t\"elements\": [\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"channels_select\",\n\t\t\t\t\t\"placeholder\": {\n\t\t\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\t\t\"text\": \"Select a channel\",\n\t\t\t\t\t\t\"emoji\": true\n\t\t\t\t\t},\n\t\t\t\t\t\"action_id\": \"actionId-1\"\n\t\t\t\t}\n\t\t\t]\n\t\t}\n\t]\n}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "slackApi"
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 4.2
},
{
"id": "d16de218-b99b-4d13-9655-8fe1a329e01f",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-760,
660
],
"webhookId": "e03c7d39-1dce-4ac5-8db8-2b4511a85a07",
"parameters": {
"path": "e03c7d39-1dce-4ac5-8db8-2b4511a85a07",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "57ee358a-d409-42e7-8200-4475c4c59263",
"name": "200 응답 전송",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
-160,
1660
],
"parameters": {
"options": {
"responseCode": 200
}
},
"typeVersion": 1.1
},
{
"id": "86b0fd85-b3d5-456c-8f59-0f29f283969f",
"name": "ServiceNow",
"type": "n8n-nodes-base.serviceNow",
"position": [
100,
1120
],
"parameters": {
"options": {
"sysparm_query": "=incident_state={{ $json.response.view.state.values.state_selector.state_select.selected_option.value }}^priority={{ $json.response.view.state.values.priority_selector.priority_select.selected_option.value }}",
"sysparm_display_value": "all"
},
"resource": "incident",
"operation": "getAll",
"returnAll": true,
"authentication": "basicAuth"
},
"credentials": {
"serviceNowBasicApi": {
"id": "wjkWiUNQxo5PzTIb",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "95fcd7f1-ac3a-4128-8b4a-84b636487d9e",
"name": "채널 - 일치하는 인시던트 없음 사용자 알림",
"type": "n8n-nodes-base.slack",
"position": [
960,
1360
],
"webhookId": "5d1ecba8-d03b-47cc-9d30-fd631e7816c1",
"parameters": {
"text": "=No incidents were found with a state of {{ $('Parse Webhook').item.json.response.view.state.values.state_selector.state_select.selected_option.text.text }} and priority of {{ $('Parse Webhook').item.json.response.view.state.values.priority_selector.priority_select.selected_option.text.text }}.",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Parse Webhook').item.json.response.view.state.values.pWqkN['actionId-1'].selected_channel }}"
},
"otherOptions": {
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "7f638817-6f97-42a9-9027-dd0d5fb6f560",
"name": "DM - 일치하는 인시던트 없음 사용자 알림",
"type": "n8n-nodes-base.slack",
"position": [
960,
1600
],
"webhookId": "5d1ecba8-d03b-47cc-9d30-fd631e7816c1",
"parameters": {
"text": "=No incidents were found with a state of {{ $('Parse Webhook').item.json.response.view.state.values.state_selector.state_select.selected_option.text.text }} and priority of {{ $('Parse Webhook').item.json.response.view.state.values.priority_selector.priority_select.selected_option.text.text }}.",
"user": {
"__rl": true,
"mode": "id",
"value": "={{ $('Parse Webhook').item.json.response.user.id }}"
},
"select": "user",
"otherOptions": {
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "f3a21223-9e74-4066-af9f-6b94f69cb01f",
"name": "인시던트 발견 여부?",
"type": "n8n-nodes-base.if",
"position": [
360,
1120
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "fcdf9a8e-6359-4a3e-bf4e-e1834945727b",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $('ServiceNow').item.json.number.value }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "e27438cb-ba24-4a3b-8fe8-52b7d39cb1e0",
"name": "일치 없음 - 채널 선택 여부?",
"type": "n8n-nodes-base.if",
"position": [
580,
1480
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a0b79298-b93f-4ed3-b53b-5c28dfdb2699",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $('Parse Webhook').item.json.response.view.state.values.pWqkN['actionId-1'].selected_channel }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "de7d3155-1c6d-43a1-9cc0-4900d176fd3e",
"name": "최신순 정렬",
"type": "n8n-nodes-base.sort",
"position": [
580,
580
],
"parameters": {
"options": {},
"sortFieldsUi": {
"sortField": [
{
"order": "descending",
"fieldName": "number.value"
}
]
}
},
"typeVersion": 1
},
{
"id": "19f529c7-bfe6-4713-8ed3-d80ecc0078de",
"name": "처음 5개 인시던트 유지",
"type": "n8n-nodes-base.limit",
"position": [
740,
580
],
"parameters": {
"maxItems": 5
},
"typeVersion": 1
},
{
"id": "9b095ad5-dedc-43e6-9ab3-947b90e7145d",
"name": "항목 순환",
"type": "n8n-nodes-base.splitInBatches",
"position": [
920,
580
],
"parameters": {
"options": {
"reset": false
}
},
"typeVersion": 3
},
{
"id": "9a236a69-3ea5-46f5-8f2d-f7421bff638a",
"name": "인시던트 상세 정보 형식화",
"type": "n8n-nodes-base.set",
"position": [
1240,
680
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "62388dab-28d4-40fa-a9f9-90d68c5dc491",
"name": "incident_details",
"type": "string",
"value": "={\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \"<https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $json.sys_id.value }}|*{{ $json.task_effective_number.value }}*>\\n{{ $json.short_description.display_value }}\\n*Opened by:* {{ $json.caller_id.display_value }}\\n*Date Opened:* {{ $json.opened_at.display_value }}\\n*Severity:* {{ $json.severity.display_value }}\\n*Priority:* {{ $json.priority.display_value }}\\n*State:* {{ $json.incident_state.display_value }}\\n*Category:* {{ $json.category.display_value }}\"\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"divider\"\n\t\t}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "6e15b991-d9d5-4244-a3db-dbd37c248303",
"name": "Slack 메시지 형식화",
"type": "n8n-nodes-base.set",
"position": [
1320,
500
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "90720996-88cc-4e47-b5bb-d5570c15f95c",
"name": "slack_output",
"type": "string",
"value": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"block_id\": \"greeting_section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":wave: Hey there!\\n\\nHere are the incident summaries you requested with a state of {{ $('Parse Webhook').item.json.response.view.state.values.state_selector.state_select.selected_option.text.text }} and priority of {{ $('Parse Webhook').item.json.response.view.state.values.priority_selector.priority_select.selected_option.text.text }}.\\nA total of {{ $('ServiceNow').all().length }} incident(s) were found. If more than 5 were found only the 5 most recent will be listed. You can <https://dev206761.service-now.com/now/nav/ui/classic/params/target/incident_list.do%3Fsysparm_query%3Dincident_state%253D{{ $('Parse Webhook').item.json.response.view.state.values.state_selector.state_select.selected_option.value }}%255Epriority%253D{{ $('Parse Webhook').item.json.response.view.state.values.priority_selector.priority_select.selected_option.value }}%26sysparm_first_row%3D1%26sysparm_view%3Dess|click here> to view all of the matching incidents in ServiceNow.\"\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"divider\"\n\t\t},\n\t\t{{ $('Concatenate Incident Details').item.json.concatenated_incident_details }}\n\t]\n}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "08182589-800d-4ce6-8654-fc53d2ee56c3",
"name": "인시던트 상세 정보 연결",
"type": "n8n-nodes-base.summarize",
"position": [
1140,
500
],
"parameters": {
"options": {},
"fieldsToSummarize": {
"values": [
{
"field": "incident_details",
"aggregation": "concatenate"
}
]
}
},
"typeVersion": 1
},
{
"id": "86b698d2-2854-4393-8ee8-76f8e7b01586",
"name": "DM - 일치하는 인시던트 전송",
"type": "n8n-nodes-base.slack",
"position": [
1880,
720
],
"webhookId": "5d1ecba8-d03b-47cc-9d30-fd631e7816c1",
"parameters": {
"text": "=",
"user": {
"__rl": true,
"mode": "id",
"value": "={{ $('Parse Webhook').item.json.response.user.id }}"
},
"select": "user",
"blocksUi": "={{ $('Format Slack Message').item.json.slack_output }}",
"messageType": "block",
"otherOptions": {
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "cbd8fbc3-d589-4625-99b5-a98e6a41d4bb",
"name": "채널 - 일치하는 인시던트 전송",
"type": "n8n-nodes-base.slack",
"position": [
1880,
520
],
"webhookId": "5d1ecba8-d03b-47cc-9d30-fd631e7816c1",
"parameters": {
"text": "=",
"select": "channel",
"blocksUi": "={{ $('Format Slack Message').item.json.slack_output }}",
"channelId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Parse Webhook').item.json.response.view.state.values.pWqkN['actionId-1'].selected_channel }}"
},
"messageType": "block",
"otherOptions": {
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "K04E2FxPZozHux9J",
"name": "ServiceNow Bot"
}
},
"typeVersion": 2.2
},
{
"id": "c3ed618f-b65e-4df2-80c0-90b2e2be3783",
"name": "참고11",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
-709.4873251551015
],
"parameters": {
"color": 7,
"width": 709.3965558024038,
"height": 887.8719128264411,
"content": "\n## Slack Modal Interface\n\nWhen triggered, Slack will display this interface to allow Slack users to search ServiceNow for tickets based on priority and state, and then allow you to choose which channel to output the results. If no channel is found, the response will be sent to the Slack user via DM. "
},
"typeVersion": 1
},
{
"id": "69f47cb7-84c6-4037-b3ba-8364ec572fde",
"name": "참고",
"type": "n8n-nodes-base.stickyNote",
"position": [
-798.751282964615,
190.55356752462308
],
"parameters": {
"color": 7,
"width": 579.6865154062818,
"height": 647.0013506366993,
"content": "\n## Receive and Parse Slack Event via Webhook\n\nThis section begins with the `Webhook` node, which captures events from Slack, such as modal submissions or button presses. The payload from Slack is then processed by the `Parse Webhook` node to extract relevant details like callback IDs, user inputs (e.g., priority and state), and additional metadata. Once the data is parsed, it is passed to the `Route Message` node, which evaluates the callback ID or action type using a `Switch` node. Depending on the conditions, the workflow routes the data to specific paths: handling modal requests, processing data submissions, or responding to button actions. This setup ensures seamless handling of different Slack interactions and prepares the data for subsequent steps."
},
"typeVersion": 1
},
{
"id": "622f63e4-fd03-4a76-bb2d-04a2daea9a46",
"name": "참고12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
188.05676141451897
],
"parameters": {
"color": 7,
"width": 710.3172669178614,
"height": 563.0861092667175,
"content": "\n## Respond to Modal request\n\nThis section starts with the `Respond to Slack Webhook`, which sends an acknowledgment to Slack after a modal interaction is triggered. This ensures the Slack interface remains error-free and provides a smooth user experience. Following this, the `ServiceNow Modal` node is used to open a Slack modal via the Slack API. The modal allows users to input search parameters for ServiceNow incidents, such as priority and state. Additionally, users can select the Slack channel where the results will be posted. This integration ensures a seamless connection between Slack and ServiceNow, enabling users to perform detailed searches directly from Slack.\n"
},
"typeVersion": 1
},
{
"id": "16d7f224-7792-4e9f-ae5c-1c0b6a39e703",
"name": "참고2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
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"parameters": {
"color": 7,
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"content": "\n## Close Modal and Search Service Now\n\nThis section starts with the `Close Modal Popup` node, which sends a response to Slack to close the modal after user input has been captured. Once the modal is closed, the workflow moves to the `ServiceNow` node. This node performs an API query to retrieve incidents from ServiceNow that match the specified state and priority provided by the user in the modal form. The query results are then evaluated by the `Were Incidents Found`? node, an If node that checks if any incidents were returned by the query. This section ensures a smooth transition from user input in Slack to backend data retrieval in ServiceNow, facilitating the identification of relevant incidents."
},
"typeVersion": 1
},
{
"id": "3f52816d-db59-4574-b82e-8a9ca854e049",
"name": "참고1",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"content": "\n## No Incidents found, respond to Slack\n\nThis section begins with the `No Matches - Was a Channel Selected?` node, which evaluates whether the user selected a specific Slack channel for receiving notifications. If a channel was selected, the workflow proceeds to the `Channel - Notify User no Incidents Matched` node, which sends a message to the designated channel informing users that no incidents were found matching the specified criteria of state and priority.\n\nIf no channel was selected, the workflow uses the `DM - Notify User no Incidents Matched` node to send a direct message to the user who initiated the query. This message includes details about the search parameters, ensuring the user is informed of the results regardless of the outcome. This step ensures transparent and efficient communication, whether via a public channel or a private direct message."
},
"typeVersion": 1
},
{
"id": "22943cc9-c79c-4465-ac9e-040d5f49a879",
"name": "참고3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
1328.507039277291
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"parameters": {
"color": 7,
"width": 709.4188646504804,
"height": 492.8100521251637,
"content": "\n## Respond to Slack Button Press with 200 Response\n\nThis section uses the `Send 200` node to send a 200 HTTP response back to Slack whenever a button press event is triggered in a Slack message. This response is crucial for preventing Slack from showing errors in its Block Kit user interface, ensuring a seamless and professional interaction for the user. By handling these button press events gracefully, this step maintains a positive user experience and avoids unnecessary confusion or interruptions."
},
"typeVersion": 1
},
{
"id": "95d4d5e1-5f6b-4107-a55d-51e70c25c055",
"name": "참고5",
"type": "n8n-nodes-base.stickyNote",
"position": [
528.3624557345836,
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"parameters": {
"color": 7,
"width": 956.6393374313541,
"height": 870.8771447693905,
"content": "\n## Sort and format Results for block kit\n\nThis section begins by organizing the incident data retrieved from ServiceNow. The `Sort by Most Recent` node arranges the incidents in descending order, ensuring that the latest ones are processed first. Next, the `Retain First 5 Incidents` node limits the output to the five most recent incidents for clarity and focus.\n\nThe `Loop Over Items` node iterates through each incident, allowing the workflow to process them individually. During each loop, the `Format Incident Details` node structures the details of each incident into a format compatible with Slack’s Block Kit, ensuring readability and a professional appearance.\n\nOnce all incidents are formatted, the `Concatenate Incident Details` node aggregates the results into a single, cohesive message. Finally, the `Format Slack Message` node prepares the Slack message with a friendly greeting, summary details, and links to view the full incidents in ServiceNow. This section ensures that incident information is not only organized but also presented in a visually appealing and actionable manner within Slack."
},
"typeVersion": 1
},
{
"id": "2d55c76a-f7ba-46ec-acc1-13f54b22b2ee",
"name": "채널 선택 여부?",
"type": "n8n-nodes-base.if",
"position": [
1580,
580
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
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"combinator": "and",
"conditions": [
{
"id": "a0b79298-b93f-4ed3-b53b-5c28dfdb2699",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
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"leftValue": "={{ $('Parse Webhook').item.json.response.view.state.values.pWqkN['actionId-1'].selected_channel }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
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"name": "참고4",
"type": "n8n-nodes-base.stickyNote",
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1500,
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"content": "\n## Check if Slack channel selected and send Incident results in block kit format\n\nThis section begins with the `Was a Channel Selected?` node, which checks whether the user specified a Slack channel to receive the output. If a channel is selected, the workflow proceeds to the `Channel - Send Matching Incidents` node, which sends the formatted incident details to the chosen Slack channel using Block Kit. The message includes key information such as incident summaries, priorities, and state details, ensuring effective communication to the target audience.\n\nIf no channel was selected, the workflow uses the `DM - Send Matching Incidents` node to deliver the same information directly to the user via a Slack direct message. By dynamically adjusting the delivery method based on the user's input, this step ensures the incident results are communicated efficiently, whether to a broader audience or privately to the user."
},
"typeVersion": 1
},
{
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"name": "Slack Webhook 응답",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
-100,
560
],
"parameters": {
"options": {},
"respondWith": "noData"
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"typeVersion": 1.1
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}자주 묻는 질문
이 워크플로우를 어떻게 사용하나요?
위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.
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고급 - 지원
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이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.
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Angel Menendez
@djangelicAngel Menendez is a Staff Developer Advocate at n8n.io, specializing in low-code tools for cybersecurity workflows. From Puerto Rico, Angel's tech journey began by helping his father translate technical books. He later started a web development business and transitioned from a career as a flight attendant to cybersecurity engineering. His workflows have saved companies significant time. Outside work, Angel enjoys time with his two sons, riding electric bikes, reading, and exploring new places.
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