고객 지원

• •HTTP Webhook 엔드포인트(n8n이 자동으로 생성)
• •Google 계정 및 Gmail API 인증 정보
• •Supabase URL과 API Key
• •OpenAI API Key

{
  "id": "uuSl9lDT5Kvcmorr",
  "meta": {
    "instanceId": "6b109f8b50fc175f161ecf0ec15aeda399ad29579e94d7b8c80910ef688285d8",
    "templateCredsSetupCompleted": true
  },
  "name": "Customer Support",
  "tags": [],
  "nodes": [
    {
      "id": "dfd932f3-1fe2-49a4-b914-a6d9c69cdbf6",
      "name": "AI 에이전트",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -220,
        -20
      ],
      "parameters": {
        "text": "=Here is the query of user  {{ $json.body.message }}",
        "options": {
          "systemMessage": "=You are an AI assistant that classifies customer support queries.\n\nYour task is to:\n1. Understand the user's message.\n2. Identify the **intent** behind the query.\n3. Extract any **mentioned product** or item.\n4. Respond in **strict JSON format**.\n5. If user did not asking about these things then reply with the assitant tone . don't forecfully try to classify everything to certain category.\n\nPossible intents:\n- \"order_status\" → Asking about delivery, shipping, or order update.\n- \"support_ticket\" → Complaints, issues, or help requests.\n- \"product_recommendation\" → Asking for product suggestions or alternatives.\n\nHere are some examples:\n\n---\nUser: \"Where is my headset?\"\nOutput:\n{ \"intent\": \"order_status\", \"product\": \"headset\" }\n\n---\nUser: \"My keyboard hasn’t arrived yet.\"\nOutput:\n{ \"intent\": \"order_status\", \"product\": \"keyboard\" }\n\n---\nUser: \"I need help with a broken mouse.\"\nOutput:\n{ \"intent\": \"support_ticket\", \"product\": \"mouse\" }\n\n---\nUser: \"Can you suggest something similar to a gaming chair?\"\nOutput:\n{ \"intent\": \"product_recommendation\", \"product\": \"gaming chair\" }\n\n---\nUser: \"Thanks for your help\"\nOutput:\n{ \"intent\":\"general\", \"product\":\"Happy to assists you . What else you need . Aske me i can help.\"}\n\n\n"
        },
        "promptType": "define"
      },
      "typeVersion": 2
    },
    {
      "id": "dd1aa1e5-eaa2-4617-85e5-71f93a4327bd",
      "name": "OpenAI 채팅 모델",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -220,
        160
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "Q7EegaddHu6FMk4i",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "37a5d705-e4a3-43c5-9405-077f0bc2827c",
      "name": "코드",
      "type": "n8n-nodes-base.code",
      "position": [
        80,
        -20
      ],
      "parameters": {
        "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nresponse= JSON.parse($input.first().json.output)\nreturn {\"category\":response}"
      },
      "typeVersion": 2
    },
    {
      "id": "865fc0d3-679a-4368-8605-75a94bb00f59",
      "name": "스위치",
      "type": "n8n-nodes-base.switch",
      "position": [
        280,
        0
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "52528583-0e80-4335-aa15-660d2d500108",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.category.intent }}",
                    "rightValue": "order_status"
                  }
                ]
              }
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "fb71b829-1006-4f9f-80ed-3458d5ce4b63",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.category.intent }}",
                    "rightValue": "product_recommendation"
                  }
                ]
              }
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "ec099566-32cf-408b-a502-7d0f6ca742f4",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.category.intent }}",
                    "rightValue": "support_ticket"
                  }
                ]
              }
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "d3ad5c59-2938-4fc6-ad0f-c9fec160c589",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.category.intent }}",
                    "rightValue": "general"
                  }
                ]
              }
            }
          ]
        },
        "options": {
          "allMatchingOutputs": true
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "83768852-add1-4a23-a407-9a193b821580",
      "name": "스티키 노트",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        240,
        -120
      ],
      "parameters": {
        "height": 100,
        "content": "#### order_status\n#### product_recommendations\n#### support_ticket\n"
      },
      "typeVersion": 1
    },
    {
      "id": "95fbe02c-e9b1-4fc1-9444-2b98e76e3b99",
      "name": "주문 조회",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        840,
        -500
      ],
      "parameters": {
        "text": "=The query of the user is this .{{ $('Webhook').item.json.body.message }}",
        "options": {
          "systemMessage": "=You are a helpful AI assistant that handles customer support queries related to order tracking.\n\nYour job is to:\n1. Understand the customer's query.\n2. Extract any useful details like:\n   - `order_id` (e.g., ORD001)\n   - `product` name (e.g., keyboard)\n   - `customer_name` (optional, fallback if no order_id is given)\n3. If the intent is to check order status, you MUST call the `getOrderStatus` tool with the extracted order_id or product.\n4. Wait for the result from the tool and then respond clearly with the order status and ETA.\n\n---\n\nExamples:\n\nUser: \"Where is my keyboard? I think it was order ORD001\"\n→ Extract:\n{\n  \"intent\": \"order_status\",\n  \"order_id\": \"ORD001\",\n  \"product\": \"keyboard\"\n}\n→ Then call: getOrderStatus(order_id = \"ORD001\")\n\n---\n\nUser: \"I ordered a mouse last week. When will it arrive?\"\n→ Extract:\n{\n  \"intent\": \"order_status\",\n  \"product\": \"mouse\"\n}\n→ Then ask about the order_id first then move further\n\n---\n\nUser: \"I haven’t received my microphone yet\"\n→ Extract:\n{\n  \"intent\": \"order_status\",\n  \"product\": \"microphone\"\n}\n→ Then call: getOrderStatus(product = \"microphone\")\n\n---\n\nIf you do not have enough information to look up the order, ask for the `order ID` or product name politely.\n\nALWAYS return your final answer to the user in natural, friendly language, after getting the result from `getOrderStatus`.\n\nThe result value should be of string .\n"
        },
        "promptType": "define"
      },
      "typeVersion": 2
    },
    {
      "id": "9fe7972e-c225-4918-b8ad-5b30e35c6535",
      "name": "getOrderStatus",
      "type": "n8n-nodes-base.supabaseTool",
      "position": [
        1240,
        -320
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "order_id",
              "keyValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('conditions0_Value', ``, 'string') }}"
            }
          ]
        },
        "tableId": "orders",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "Wwp5fmAE6zpCGAJI",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "37d2380c-1f86-4d33-a8a1-096df1aa8741",
      "name": "OpenAI 채팅 모델1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        860,
        -300
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "Q7EegaddHu6FMk4i",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "2075ef0b-9415-4267-9d79-f9b5cd752fcb",
      "name": "심플 메모리",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1080,
        -280
      ],
      "parameters": {
        "sessionKey": "={{ $('Webhook').item.json.body.session_id }}",
        "sessionIdType": "customKey",
        "contextWindowLength": 7
      },
      "typeVersion": 1.3
    },
    {
      "id": "5a1f1e85-580a-489a-8e89-0d0065f5bfe8",
      "name": "심플 메모리1",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        -40,
        180
      ],
      "parameters": {
        "sessionKey": "={{ $json.body.session_id }}",
        "sessionIdType": "customKey",
        "contextWindowLength": 7
      },
      "typeVersion": 1.3
    },
    {
      "id": "fe9f6c92-70d3-4ef9-90e3-f39f16d2a548",
      "name": "AI 에이전트1",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        760,
        340
      ],
      "parameters": {
        "text": "=The message/qiery of the user {{ $('Webhook').item.json.body.message }}",
        "options": {
          "systemMessage": "=You are a smart and polite AI assistant that helps users manage customer support tickets.\n\nYou have **two main responsibilities**:\n1. 📝 Help users **create a new support ticket** when they report an issue.\n2. 📊 Help users **check the status** of an existing support ticket using their ticket ID.\n\n---\n\n### 1. SUPPORT TICKET CREATION\n\nIf the user reports an issue with a product (e.g., “my keyboard is not working”), your task is to:\n\n✅ Collect the following required information:\n\n- `user_email` → The customer's email address  \n   - If the email is not provided, ask the user to share it.\n   - Warn them that this email will be used by the company to contact them, so it must be correct.\n\n- `product` → The name of the product involved in the issue.\n\n- `issue` → A clear description of the problem.\n\n- `ticket_id` → Call the **Code tool** to generate a unique ticket ID.  \n   **Do NOT generate the ticket ID yourself.**\n\n---\n\n✅ Once all required fields are collected:\n\n- Call the **`createSupportTicket`** tool using:\n  - `ticket_id` (from the Code tool)\n  - `user_email`\n  - `product`\n  - `issue`\n  - `status = open`\n\n- Then, politely respond to the user like this:\n\n> “Thanks! Your support ticket has been created with Ticket ID **TKT-20250711-8471**. Our team will contact you at **ali@example.com**. You can use this ID anytime to check the ticket's progress.”\n\n---\n\n✅ Also, **send an email** to the company or support team with the ticket info using a connected email tool (e.g., SendGrid or SMTP):\n- Subject: `New Support Ticket Created - TKT-20250711-8471`\n- Include: `user_email`, `product`, `issue`\n\n---\n\n### 2. CHECK TICKET STATUS\n\nIf the user asks about an existing ticket's progress (e.g., “What's the update on TKT-20250711-8471?”):\n\n✅ Steps:\n- Extract the `ticket_id` from the message.\n- If not provided, ask the user to share their ticket ID.\n- Once available, call the **`getTicketStatus`** tool using the `ticket_id`.\n\n✅ Respond back to the user with:\n\n> “Your ticket **TKT-20250711-8471** is currently marked as **in progress**.  \n> Update: Our technician is working on your issue and will follow up soon.”\n\n---\n\n### BEHAVIOR RULES:\n\n- Always use a helpful, natural, and polite tone.\n- Don’t make up any values — especially ticket IDs.\n- Don’t submit the ticket until all required fields are collected.\n- If any field is missing, gently ask for it.\n\n---\n\n### EXAMPLE DIALOGUE:\n\n**User**: “My monitor keeps flickering.”\n→ Ask: “I’m sorry to hear that! Can you please share your email address? We’ll use it to contact you with updates.”\n\n**User**: “My headset is broken. Email: sara@example.com”\n→ Extract all info → Call Code tool for `ticket_id` → Call `createSupportTicket` → Respond with confirmation + ID\n\n**User**: “What’s going on with ticket TKT-20250711-8471?”\n→ Extract ID → Call `getTicketStatus` → Respond with current status and update notes\n\n---\n\nFollow these steps carefully to manage all support ticket interactions.\n\n\n## Important\n- don't the output with ** , / or any element which cause the invalid json while parsing. "
        },
        "promptType": "define"
      },
      "typeVersion": 2
    },
    {
      "id": "40fe3c62-7dd5-4db7-9179-e773cc151a0f",
      "name": "지원 티켓 처리",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        500,
        600
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "Q7EegaddHu6FMk4i",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "2760705d-0971-46c8-bf42-a16e08341ca0",
      "name": "심플 메모리2",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        640,
        620
      ],
      "parameters": {
        "sessionKey": "={{ $('Webhook').item.json.body.session_id }}",
        "sessionIdType": "customKey",
        "contextWindowLength": 7
      },
      "typeVersion": 1.3
    },
    {
      "id": "55cbecd5-9e0c-482c-89ff-413b8fb4b35b",
      "name": "코드 도구",
      "type": "@n8n/n8n-nodes-langchain.toolCode",
      "position": [
        860,
        640
      ],
      "parameters": {
        "jsCode": "const now = new Date();\nconst dateStr = now.toISOString().slice(0,10).replace(/-/g, '');\nconst random = Math.floor(1000 + Math.random() * 9000); // 4-digit code\nconst ticket_id = `TKT-${dateStr}-${random}`;\nreturn ticket_id",
        "description": "Call this tool to create the unique Ticket Id"
      },
      "typeVersion": 1.2
    },
    {
      "id": "eb443fb8-fd18-4983-b1c3-91f1c92d7563",
      "name": "전송",
      "type": "n8n-nodes-base.gmailTool",
      "position": [
        1140,
        620
      ],
      "webhookId": "e234df90-5074-4e47-8982-f228df61d50c",
      "parameters": {
        "sendTo": "seharn314@gmail.com",
        "message": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Message', ``, 'string') }}",
        "options": {},
        "subject": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Subject', ``, 'string') }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "XPVAzucp2RRhHu9P",
          "name": "Gmail account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "35975b58-ce77-4837-b098-a5673ce5dc6f",
      "name": "createSupportTicket",
      "type": "n8n-nodes-base.supabaseTool",
      "position": [
        1000,
        640
      ],
      "parameters": {
        "tableId": "support_tickets",
        "fieldsUi": {
          "fieldValues": [
            {
              "fieldId": "ticket_id",
              "fieldValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('fieldValues0_Field_Value', ``, 'string') }}"
            },
            {
              "fieldId": "user_email",
              "fieldValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('fieldValues1_Field_Value', ``, 'string') }}"
            },
            {
              "fieldId": "product",
              "fieldValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('fieldValues2_Field_Value', ``, 'string') }}"
            },
            {
              "fieldId": "issue",
              "fieldValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('fieldValues3_Field_Value', ``, 'string') }}"
            },
            {
              "fieldId": "status",
              "fieldValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('fieldValues4_Field_Value', ``, 'string') }}"
            }
          ]
        }
      },
      "credentials": {
        "supabaseApi": {
          "id": "Wwp5fmAE6zpCGAJI",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "dcd292e1-bb3b-441e-a4bf-8b730bbc353f",
      "name": "getTicketStatus",
      "type": "n8n-nodes-base.supabaseTool",
      "position": [
        1260,
        600
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "ticket_id",
              "keyValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('conditions0_Value', ``, 'string') }}"
            }
          ]
        },
        "tableId": "support_tickets",
        "operation": "get",
        "descriptionType": "manual",
        "toolDescription": "Tool can retrieve the information about any support ticket by its Ticket ID"
      },
      "credentials": {
        "supabaseApi": {
          "id": "Wwp5fmAE6zpCGAJI",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "a7b25883-96b5-4d98-9c9b-37fcd23d5315",
      "name": "추천",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        1160,
        -40
      ],
      "parameters": {
        "text": "=The query of the user is this . {{ $('Webhook').item.json.body.message }}",
        "options": {
          "systemMessage": "=You are a helpful and polite AI assistant that suggests similar or related products based on what the user is looking for.\n\nYour job is to:\n1. Understand whether the user is asking for **product recommendations**, **similar items**, **suggestions**, or **alternatives**.\n2. Determine whether the user is referring to a **specific product** or a **product category**.\n3. Based on that:\n   - If the user refers to a **product name**, call the tool `getProductRecommendations` with the key `\"product\"`.\n   - If the user refers to a **product category**, call the tool `getCategoryRecommendations` with the key `\"category\"`.\n4. Wait for the tool response before replying.\n5. After receiving the tool result, present the recommended products in a helpful, friendly tone.\n\n---\n\n### 🔍 Input Understanding Rules\n\n- If the user says something like “Can you suggest something like a wireless mouse?”, interpret this as a **product-based recommendation**.\n  - Extract: `\"product\": \"wireless mouse\"`\n  - Call: `getProductRecommendations`\n\n- If the user says something like “What are some good accessories for laptops?” or “Suggest something in audio equipment,” interpret this as a **category-based recommendation**.\n  - Extract: `\"category\": \"laptop accessories\"` or `\"audio equipment\"` or `\"display\"` , `\"audio\"`\n  - Call: `getCategoryRecommendations`\n\n---\n\n### ⚠️ Missing Info Handling\n\nIf the user does not clearly mention a product or category, politely ask:\n> “Could you please tell me the product or category you’re interested in so I can recommend something useful?”\n\n---\n\n"
        },
        "promptType": "define"
      },
      "typeVersion": 2
    },
    {
      "id": "5ac4c297-01f9-4f30-8e8a-55479a73dfe0",
      "name": "OpenAI 채팅 모델2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1140,
        160
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "Q7EegaddHu6FMk4i",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "cda9abdf-cabe-4127-9507-66392d712769",
      "name": "심플 메모리3",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1280,
        180
      ],
      "parameters": {
        "sessionKey": "={{ $('Webhook').item.json.body.session_id }}",
        "sessionIdType": "customKey",
        "contextWindowLength": 7
      },
      "typeVersion": 1.3
    },
    {
      "id": "11aa9f9e-1acb-45ee-986c-4298b228dc5d",
      "name": "getCategoryRecommendations",
      "type": "n8n-nodes-base.supabaseTool",
      "position": [
        1400,
        200
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "category",
              "keyValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('conditions1_Value', ``, 'string') }}"
            }
          ]
        },
        "tableId": "products",
        "operation": "get",
        "descriptionType": "manual",
        "toolDescription": "Call this tool when you want recommendation based on the category."
      },
      "credentials": {
        "supabaseApi": {
          "id": "Wwp5fmAE6zpCGAJI",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "130277bc-6cbf-48e2-9b16-a94bc1088d31",
      "name": "getProductRecommendations",
      "type": "n8n-nodes-base.supabaseTool",
      "position": [
        1540,
        140
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "name",
              "keyValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('conditions0_Value', ``, 'string') }}"
            }
          ]
        },
        "tableId": "products",
        "operation": "get",
        "descriptionType": "manual",
        "toolDescription": "Call this tool if you want recommendation based on the product name."
      },
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