음성 녹취, FAQ 및 예약安排를 포함한 WhatsApp 고객 지원 자동화
고급
이것은Miscellaneous, AI Chatbot, Multimodal AI분야의자동화 워크플로우로, 23개의 노드를 포함합니다.주로 If, Set, Switch, WhatsApp, HttpRequest 등의 노드를 사용하며. 음성 전사, FAQ, 예약安排이 포함된 WhatsApp 고객 지원 자동화
사전 요구사항
- •대상 API의 인증 정보가 필요할 수 있음
- •OpenAI API Key
- •Google Sheets API 인증 정보
- •Google Gemini API Key
사용된 노드 (23)
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
"meta": {
"instanceId": "04c7c3f1743831184e4a6edaf1f906dbab0c745cc98b8af3ef7660bbefe74cb4",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "93118333-81b4-48a6-b5e4-ccc1eb2915df",
"name": "WhatsApp 메시지 수신",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-592,
0
],
"webhookId": "190af2b7-6938-422f-8c6b-2e13e421b3e6",
"parameters": {
"options": {
"messageStatusUpdates": [
"all"
]
},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "c2db53c3-7a90-444a-a785-a439ef835434",
"name": "작업 없음, 아무 작업도 수행하지 않음",
"type": "n8n-nodes-base.noOp",
"position": [
-416,
144
],
"parameters": {},
"typeVersion": 1
},
{
"id": "c528b6af-a39d-4e86-9542-1c1dd066af22",
"name": "메시지인가요?",
"type": "n8n-nodes-base.if",
"position": [
-416,
0
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0655157c-cac4-4993-af22-d167b2343297",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !!$json.messages?.[0]?.from }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf",
"name": "오디오 전사",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
320,
-32
],
"parameters": {
"options": {},
"resource": "audio",
"operation": "transcribe"
},
"credentials": {
"openAiApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1.8
},
{
"id": "df6ac069-fe1e-41d3-a872-571bae411220",
"name": "음성 다운로드",
"type": "n8n-nodes-base.whatsApp",
"position": [
0,
-32
],
"webhookId": "8b4c0792-1956-4cf3-b6fb-390606d3e028",
"parameters": {
"resource": "media",
"operation": "mediaUrlGet",
"mediaGetId": "={{ $json.messages[0].audio.id }}"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 1
},
{
"id": "8f30d58e-2eb3-47d7-b39f-92b85678b962",
"name": "오디오 가져오기",
"type": "n8n-nodes-base.httpRequest",
"position": [
160,
-32
],
"parameters": {
"url": "={{ $json.url }}",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppApi"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 4.2
},
{
"id": "4090b5c6-fa50-4350-8f29-c18be5aea6f0",
"name": "일정 가져오기",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1168,
224
],
"parameters": {
"limit": 3,
"options": {},
"timeMax": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Before', ``, 'string') }}",
"timeMin": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('After', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"operation": "getAll"
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "85f332ff-cda7-43c1-9042-3a601d96075d",
"name": "ai_memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
720,
32
],
"parameters": {
"sessionKey": "={{ $json.chat_id }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "dc0b8085-4b5b-4ff9-aaf2-99c291caa1d4",
"name": "예약 설정",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1408,
224
],
"parameters": {
"end": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('End', ``, 'string') }}",
"start": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Start', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"additionalFields": {}
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"name": "고객 서비스 에이전트",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
720,
-160
],
"parameters": {
"text": "={{ $json.text }}",
"options": {
"systemMessage": "=**System Prompt for WhatsApp Customer Service Bot**\n\nYou are a helpful and professional **WhatsApp customer service assistant**.\nYou always respond politely, concisely, and in a friendly tone.\nYou can answer FAQs, provide service information, and schedule appointments.\nYou must always use the provided tools to complete tasks. Do not invent answers.\n\n### Tools you must use:\n\n1. **faq_base**\n * Retrieves FAQs from a Google Sheet.\n * Returns a table with: `id | question | answer`.\n * Use when the user asks a general or frequently asked question.\n * Your job: search for the closest matching question and return the most relevant answer.\n\n2. **get_services**\n * Retrieves service information from a Google Sheet.\n * Returns a table with: `id | service_name | service_description | price`.\n * Use when the user asks about services, details, or prices.\n\n3. **get_schedule**\n * Checks Google Calendar for available time slots.\n * Input: service type, preferred day/time.\n * Returns 3 available slot options.\n * Ask the user to choose one.\n\n4. **set_appointment**\n * Books the confirmed appointment in Google Calendar.\n * Input: chosen service, date/time, and customer details (name, email, phone).\n\n5. **agent_reply**\n * Sends messages back to the user on WhatsApp.\n * Always use this tool to answer back to the user.\n\n### Rules of Behavior\n\n* Always use `agent_reply` to send every response.\n* Never make up answers — always rely on the tools.\n* If the user’s request is unclear, ask clarifying questions.\n* For FAQs: query `faq_base`.\n* For service details: query `get_services`.\n* For scheduling:\n\n 1. Ask the user which service they want.\n 2. Ask for preferred day and time.\n 3. Call `get_schedule` and show 3 options.\n 4. Collect name, email, phone number.\n 5. Call `set_appointment`.\n 6. Confirm booking with the user.\n"
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "3d698916-6647-4f37-8d25-14d5f6b8ef51",
"name": "faq_base",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
672,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "",
"cachedResultName": "FAQ"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "24d7069b-7738-47cd-8932-c557676fc9c2",
"name": "에이전트 컨텍스트",
"type": "n8n-nodes-base.set",
"position": [
544,
-160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "7182b6f8-b1b2-4dd8-a5a0-d0c820816767",
"name": "chat_id",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.metadata.phone_number_id }}"
},
{
"id": "433cf6ab-8939-412b-aa92-6fca6af534e9",
"name": "from",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.messages[0].from }}"
},
{
"id": "f19e6d2a-6ffa-41e3-8ff3-44b70976d0d4",
"name": "text",
"type": "string",
"value": "={{ $json.text || $('WhatsApp Message Received').item.json.messages[0]?.text?.body || ''}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9e7842c0-de0f-4aac-a830-bc70a4e4b614",
"name": "채팅 라우터",
"type": "n8n-nodes-base.switch",
"position": [
-208,
-144
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a561aab7-4c3b-4c96-9bb7-078281b5c7d5",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "text"
}
]
},
"renameOutput": true
},
{
"outputKey": "voice",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b7f1055d-6651-416f-b0cd-c46e003d4f3a",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "8fb27413-ab5f-4757-afe8-1df81dcf578d",
"name": "서비스 가져오기",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
928,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1356596420,
"cachedResultUrl": "",
"cachedResultName": "SERVICES"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "b83be440-9e12-44fd-b003-7526dd835905",
"name": "ai_chat",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
608,
32
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "ef0a1451-f68b-40f5-a7d6-c0a0fa4ea87d",
"name": "메시지 전송",
"type": "n8n-nodes-base.whatsApp",
"position": [
1360,
-160
],
"webhookId": "9a7a2303-94a0-41d3-bd40-5bfb3dfa3080",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "={{ $('Agent Context').item.json.chat_id }}",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Agent Context').item.json.from }}"
},
"credentials": {
"whatsAppApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "cb3bc335-7def-4ed5-962d-8dcd33e383f6",
"name": "스티커 메모",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1200,
-640
],
"parameters": {
"width": 864,
"height": 608,
"content": "## WhatsApp customer service bot with FAQ and appointment scheduling\n\n### Who’s it for\nThis template is designed for businesses that provide customer support and appointment-based services over WhatsApp. It’s ideal for service providers (e.g., clinics, salons, repair shops, consultants) that want to automate FAQs, share service information, and schedule appointments without manual effort.\n\n### How it works\n- Answers FAQs by querying a Google Sheet knowledge base.\n- Provides service information (name, description, price) from a Google Sheet.\n- Schedules appointments by:\n 1. Asking which service the customer wants.\n 2. Collecting preferred day and time.\n 3. Checking Google Calendar for availability.\n 4. Offering 3 slots and letting the customer choose.\n 5. Collecting name, email, and phone.\n 6. Creating the appointment in Google Calendar.\n- Sends all replies through WhatsApp.\n\n### Requirements\n- Google Sheets (for FAQs and Services)\n- Google Calendar\n- WhatsApp integration in n8n\n"
},
"typeVersion": 1
},
{
"id": "cbd8557c-b7cf-4c3b-819f-185627c444c9",
"name": "스티커 메모1",
"type": "n8n-nodes-base.stickyNote",
"position": [
592,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## FAQ Handling\nThis step checks the FAQ Google Sheet (columns: id | question | answer). \nIt retrieves the closest match to the customer’s question and returns the answer.\n"
},
"typeVersion": 1
},
{
"id": "1f6d9f0f-6bfb-4b4d-ae94-5af40e4c395e",
"name": "스티커 메모2",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Service Information\nThis step looks up the Services Google Sheet (columns: id | service_name | service_description | price). \nIt provides details about available services and pricing.\n"
},
"typeVersion": 1
},
{
"id": "2738b689-a5ab-4e15-bf33-c133cc07dc98",
"name": "스티커 메모3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1104,
256
],
"parameters": {
"color": 6,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Schedule Availability\nThis step asks the customer for their preferred service, day, and time. \nIt then queries Google Calendar for available slots and returns 3 options.\n"
},
"typeVersion": 1
},
{
"id": "796d6a12-5046-4d6a-aae2-b659d7bebe30",
"name": "스티커 메모4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1360,
256
],
"parameters": {
"color": 6,
"width": 224,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Appointment Confirmation\nOnce the customer selects a slot, we collect their name, email, and phone number. \nThen, we create a Google Calendar event with this info using the set_appointment node.\n"
},
"typeVersion": 1
},
{
"id": "a795a3d0-5f77-46ed-af14-8c68c057c88c",
"name": "스티커 메모5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
-336
],
"parameters": {
"color": 4,
"width": 320,
"height": 336,
"content": "## WhatsApp Replies\nAll communication with the user is done through the agent_reply node (WhatsApp integration). \nThis ensures the customer gets confirmations, slot options, and service details directly in chat.\n"
},
"typeVersion": 1
},
{
"id": "beef1f37-e019-49f3-a64b-944b3a448fe0",
"name": "스티커 메모6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-48,
-48
],
"parameters": {
"color": 2,
"width": 512,
"height": 288,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n## Voice note transcribe\n** Voice Notes sent by customers are transformed into text for further processing by the AI Agent,"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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{
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]
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},
"3d698916-6647-4f37-8d25-14d5f6b8ef51": {
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"type": "main",
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]
},
"85f332ff-cda7-43c1-9042-3a601d96075d": {
"ai_memory": [
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{
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"type": "ai_memory",
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"dc0b8085-4b5b-4ff9-aaf2-99c291caa1d4": {
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"0efd193c-a796-4ca1-905b-a3bdd6aac5e2": {
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}자주 묻는 질문
이 워크플로우를 어떻게 사용하나요?
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@aureusrExperienced Operations and Workflow Manager with a Master’s degree in Electronics and Software Development. I specialize in designing and implementing efficient, automated systems that help teams save time, reduce errors, and scale with confidence. My expertise spans across business process optimization, automation platforms, and custom workflow solutions. Looking to streamline your operations? Book a consultation with me to explore tailored automation strategies and n8n-powered workflows.
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