Telegram 지원 인계 자동화
고급
이것은Support Chatbot, AI Chatbot분야의자동화 워크플로우로, 40개의 노드를 포함합니다.주로 If, Set, Switch, Telegram, DataTable 등의 노드를 사용하며. GPT4 및 이메일 알림을 사용한 Telegram 지원 AI-인간 전환 자동화
사전 요구사항
- •Telegram Bot Token
- •대상 API의 인증 정보가 필요할 수 있음
- •OpenAI API Key
사용된 노드 (40)
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
"meta": {
"instanceId": "cfcdd4aa7acb600106c0a4bff4e6959e8e3b32b3b8cbc7d93531b2a4c9012a32"
},
"nodes": [
{
"id": "2dabfa67-8f0b-4662-a929-df1e5bb7037e",
"name": "Telegram 트리거",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
16,
448
],
"webhookId": "5e5e14f9-5505-466d-b367-7b724bbc0eb5",
"parameters": {
"updates": [
"message"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "b952c1e1-1377-4205-9c92-0702cac12708",
"name": "구성",
"type": "n8n-nodes-base.set",
"position": [
608,
528
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "4439ddcb-8bf4-4f40-8461-02f8ba5795d9",
"name": "user",
"type": "string",
"value": "={{ $('Telegram Trigger').item.json.message.from.id }}"
},
{
"id": "c7c23d1c-8325-485a-82b3-784a45f0c7cc",
"name": "smtp",
"type": "string",
"value": "SMTP_ACCOUNT_MAIL"
},
{
"id": "a20a4051-2916-4072-a156-6cc9efeb18d4",
"name": "operator",
"type": "string",
"value": "OPERATOR_MAIL"
},
{
"id": "b94071df-a56f-4ee7-a260-536924518fcb",
"name": "personal",
"type": "string",
"value": "YOUR_PERSONAL_ID(TELEGRAM)"
},
{
"id": "6e49c76e-3308-4691-8996-a98b4e1fcbd8",
"name": "group",
"type": "string",
"value": "GROUP_ID"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "894b9666-fa3f-485c-8330-4890542c65e2",
"name": "상담원 확인",
"type": "n8n-nodes-base.telegram",
"position": [
1680,
480
],
"webhookId": "24b54c8f-858f-4313-84f5-8d7190ccfd3a",
"parameters": {
"chatId": "={{ $('Configuration').item.json.user }}",
"message": "Confirm switching to operator?",
"options": {
"appendAttribution": false
},
"operation": "sendAndWait",
"approvalOptions": {
"values": {
"approvalType": "double"
}
}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "d82fb377-0efe-43a7-ae6f-73d577b0e3c9",
"name": "사용자 승인",
"type": "n8n-nodes-base.if",
"position": [
1856,
480
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "85d3c27f-d003-4d7c-b0ff-65574db8385c",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.data.approved }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "4e9e61ed-ba5c-4450-8ee7-f9ea832ba16d",
"name": "상담원 알림",
"type": "n8n-nodes-base.emailSend",
"position": [
2048,
416
],
"webhookId": "70b1a1dd-4530-4ecb-96d0-f8179cf3e7e6",
"parameters": {
"message": "=User called {{ $('Telegram Trigger').item.json.message.from.username }} has requested an operator in Telegram chat. Please approve this message if the operator will be attending.\n\n**This message will expire in 15 minutes.**\n",
"options": {
"limitWaitTime": {
"values": {
"resumeUnit": "minutes",
"resumeAmount": 15
}
},
"appendAttribution": false
},
"subject": "User Requires Attention",
"toEmail": "={{ $('Configuration').item.json.operator }}",
"fromEmail": "={{ $('Configuration').item.json.smtp }}",
"operation": "sendAndWait",
"approvalOptions": {
"values": {
"approveLabel": "Create Topic"
}
}
},
"credentials": {
"smtp": {
"id": "4DkwbpaAtif3n8IV",
"name": "SMTP MookieLianHD Gmail"
}
},
"typeVersion": 2.1
},
{
"id": "ba253ae3-9c3f-49b9-be17-38c039cf75b6",
"name": "OpenRouter 채팅 모델",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
1184,
768
],
"parameters": {
"model": "x-ai/grok-4-fast",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "d23pUD37RPrT3pC2",
"name": "OpenRouter account"
}
},
"typeVersion": 1
},
{
"id": "3e5cf322-3f81-460e-8d69-8814c518d504",
"name": "상담원 확인됨",
"type": "n8n-nodes-base.if",
"position": [
2224,
416
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d06816f2-6906-4167-a7f5-acb348f5678c",
"operator": {
"type": "boolean",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.data.approved }}",
"rightValue": ""
},
{
"id": "524fefa4-f84b-4725-8500-f8ed9b788bd0",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.data.approved }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "4bfcbf4e-1b16-4993-8b9a-1711fcda85f1",
"name": "상담원 참석",
"type": "n8n-nodes-base.telegram",
"position": [
2416,
336
],
"webhookId": "6952808f-55d4-4766-9448-d1f28e1006b2",
"parameters": {
"text": "Operator will be with you shortly.",
"chatId": "={{ $('Configuration').item.json.user }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "111c38e7-f287-4414-9e8c-6040f322ad1a",
"name": "상담원 참석 거부",
"type": "n8n-nodes-base.telegram",
"position": [
2416,
496
],
"webhookId": "6952808f-55d4-4766-9448-d1f28e1006b2",
"parameters": {
"text": "Unfortunately, the operator is not free at the moment.",
"chatId": "={{ $('Configuration').item.json.user }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "e48beba6-5267-489a-a929-0f8b019f5919",
"name": "AI 에이전트",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1184,
608
],
"parameters": {
"text": "={{ $('Telegram Trigger').item.json.message.text }}",
"options": {
"systemMessage": "You are a helpful assistant on Telegram platform. To reply to users, call 'Reply to User' tool.\n\n**Critical: Call 'Reply to User' tool once.\n\n**Critical: When users ask to chat with a human agent, reply with 'Human' instead, with no punctuation marks. Do not call the 'Reply To User' tool in this case.**"
},
"promptType": "define",
"needsFallback": true
},
"typeVersion": 2.2
},
{
"id": "8cfdfc0a-893c-4b6c-99df-b3254ad809a4",
"name": "단순 메모리",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1280,
1104
],
"parameters": {
"sessionKey": "={{ $('Configuration').item.json.user }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "4016ffe6-e825-4f92-95b2-082dec181696",
"name": "사용자에게 답변",
"type": "n8n-nodes-base.telegramTool",
"position": [
1328,
800
],
"webhookId": "32b26e29-eae9-48fa-939b-7fc142656da5",
"parameters": {
"text": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', `Reply message to be sent to user.`, 'string') }}",
"chatId": "={{ $('Configuration').item.json.user }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "a8033517-b6e8-44f9-87d2-2a228f396245",
"name": "인간 요청됨",
"type": "n8n-nodes-base.if",
"position": [
1488,
608
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2c353a33-ef9c-4ef5-b019-7875e8f80d85",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output }}",
"rightValue": "Human"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "bfe3aa80-2b10-4dd2-8544-e9456a37d0a0",
"name": "Azure OpenAI 채팅 모델",
"type": "@n8n/n8n-nodes-langchain.lmChatAzureOpenAi",
"position": [
1232,
928
],
"parameters": {
"model": "gpt-4o-mini",
"options": {}
},
"credentials": {
"azureOpenAiApi": {
"id": "4WyMLAYYCsugTVtc",
"name": "Azure Open AI account"
}
},
"typeVersion": 1
},
{
"id": "6dca4f2a-7f5a-49e3-93a2-e3ed0b21b14a",
"name": "마지막 메시지 업데이트",
"type": "n8n-nodes-base.dataTable",
"position": [
2048,
816
],
"parameters": {
"columns": {
"value": {
"type": "ai"
},
"schema": [
{
"id": "type",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "type",
"defaultMatch": false
},
{
"id": "user",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "user",
"defaultMatch": false
},
{
"id": "topic",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "topic",
"defaultMatch": false
},
{
"id": "status",
"type": "string",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "status",
"defaultMatch": false
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"filters": {
"conditions": [
{
"keyName": "user",
"keyValue": "={{ $('Configuration').item.json.user }}"
}
]
},
"options": {},
"operation": "update",
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1
},
{
"id": "84786a93-07fe-47ac-96f5-54f4a2c76e83",
"name": "마지막 메시지 존재",
"type": "n8n-nodes-base.dataTable",
"position": [
1680,
736
],
"parameters": {
"filters": {
"conditions": [
{
"keyName": "user",
"keyValue": "={{ $('Configuration').item.json.user }}"
},
{
"keyName": "status",
"keyValue": "open"
}
]
},
"operation": "rowExists",
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "a27e8718-7b93-4460-9183-c80453158b54",
"name": "행이 비어 있음",
"type": "n8n-nodes-base.if",
"position": [
1856,
736
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "76c55b53-23a0-4afc-8250-e3d230286d61",
"operator": {
"type": "object",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "539e9e73-006b-4ef0-8dc3-ee3c2bcaf27e",
"name": "임시 메시지 생성",
"type": "n8n-nodes-base.dataTable",
"position": [
2048,
656
],
"parameters": {
"columns": {
"value": {
"type": "ai",
"user": "={{ $('Configuration').item.json.user }}",
"status": "open"
},
"schema": [
{
"id": "type",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "type",
"defaultMatch": false
},
{
"id": "user",
"type": "number",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "user",
"defaultMatch": false
},
{
"id": "topic",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "topic",
"defaultMatch": false
},
{
"id": "status",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "status",
"defaultMatch": false
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1
},
{
"id": "0055bb76-2c3c-49ad-8381-21b951bfa3a0",
"name": "임시 메시지 업데이트",
"type": "n8n-nodes-base.dataTable",
"position": [
2784,
336
],
"parameters": {
"columns": {
"value": {
"type": "human",
"topic": "={{ $json.result.message_thread_id }}",
"status": "open"
},
"schema": [
{
"id": "type",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "type",
"defaultMatch": false
},
{
"id": "user",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "user",
"defaultMatch": false
},
{
"id": "topic",
"type": "number",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "topic",
"defaultMatch": false
},
{
"id": "status",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "status",
"defaultMatch": false
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"filters": {
"conditions": [
{
"keyName": "user",
"keyValue": "={{ $('Configuration').item.json.user }}"
}
]
},
"options": {},
"operation": "update",
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1
},
{
"id": "491171e9-75d7-429b-a280-2d099d9d6ab3",
"name": "임시 메시지 가져오기",
"type": "n8n-nodes-base.dataTable",
"position": [
784,
528
],
"parameters": {
"filters": {
"conditions": [
{
"keyName": "user",
"keyValue": "={{ $json.user }}"
},
{
"keyName": "status",
"keyValue": "open"
}
]
},
"matchType": "allConditions",
"operation": "get",
"returnAll": true,
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "ba334b52-a555-4d95-9eae-a840f5dbfd84",
"name": "메시지 라우터",
"type": "n8n-nodes-base.switch",
"position": [
976,
512
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "human",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2d381ff5-c197-4de5-90ab-43e1163d8f74",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.type }}",
"rightValue": "human"
}
]
},
"renameOutput": true
},
{
"outputKey": "empty",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ca6f18b7-cc9f-4058-b134-f6cb731a0bd6",
"operator": {
"type": "object",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "ai",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4a69a2ff-9ee3-476d-bef9-b82a7fe673a7",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.type }}",
"rightValue": "ai"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.3
},
{
"id": "4183f326-c94f-46ad-a86f-30aee2edcd7e",
"name": "개인",
"type": "n8n-nodes-base.set",
"position": [
3280,
736
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "4439ddcb-8bf4-4f40-8461-02f8ba5795d9",
"name": "personal",
"type": "string",
"value": "={{ $json.message.from.id }}"
},
{
"id": "899b32df-0124-4751-a09b-21e0afa9b3e6",
"name": "group",
"type": "string",
"value": "={{ $json.message.chat.id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "befed495-26fc-45d4-a8d6-66d6b314b201",
"name": "주제 생성",
"type": "n8n-nodes-base.httpRequest",
"position": [
2592,
336
],
"parameters": {
"url": "https://api.telegram.org/botBOT_TOKEN/createForumTopic",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "chat_id",
"value": "={{ $('Configuration').item.json.group }}"
},
{
"name": "name",
"value": "={{ $('Configuration').item.json.user }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "72ce66dd-e1b0-4d97-9b69-1337f8c2d01a",
"name": "텍스트 메시지",
"type": "n8n-nodes-base.if",
"position": [
400,
608
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "10537cf3-851f-48c1-94cb-739a47f0cd58",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.message.text }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "13e7a069-6cdd-485e-bdf9-48e3fd55e19e",
"name": "워크플로우 중지",
"type": "n8n-nodes-base.noOp",
"position": [
608,
688
],
"parameters": {},
"typeVersion": 1
},
{
"id": "b5a3d335-b762-4331-a051-3d75e5258788",
"name": "그룹으로 메시지 전달",
"type": "n8n-nodes-base.httpRequest",
"position": [
1184,
432
],
"parameters": {
"url": "https://api.telegram.org/botBOT_TOKEN/forwardMessage",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "chat_id",
"value": "={{ $('Configuration').item.json.group }}"
},
{
"name": "from_chat_id",
"value": "={{ $('Configuration').item.json.user }}"
},
{
"name": "message_id",
"value": "={{ $('Telegram Trigger').item.json.message.message_id }}"
},
{
"name": "message_thread_id",
"value": "={{ $('Get Temporary Message').item.json.topic }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "a90da098-55c7-4d79-8cd9-438cdaff33ff",
"name": "주제 메시지",
"type": "n8n-nodes-base.if",
"position": [
176,
448
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d5a195e5-5d30-4404-897c-972154ae4776",
"operator": {
"type": "boolean",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.message.is_topic_message }}",
"rightValue": ""
},
{
"id": "1ca6b333-5a2e-4196-98da-ddb9c81a0d74",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.message.is_topic_message }}",
"rightValue": ""
},
{
"id": "e07c655e-c4ae-4883-bc15-a39ee6e6dd93",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.message.text }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "29fe28b7-3973-41ec-b9c4-c04ce6f9496a",
"name": "채팅 관리자",
"type": "n8n-nodes-base.httpRequest",
"position": [
3200,
1024
],
"parameters": {
"url": "https://api.telegram.org/botYOUR_TOKEN/getChatAdministrators",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "chat_id",
"value": "=GROUP_ID"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "e64ca366-4c82-4693-90b0-75e36f2775a3",
"name": "메시지 전달",
"type": "n8n-nodes-base.httpRequest",
"position": [
608,
368
],
"parameters": {
"url": "https://api.telegram.org/botBOT_TOKEN/forwardMessage",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "chat_id",
"value": "={{ $('Telegram Trigger').item.json.message.reply_to_message.forum_topic_created.name }}"
},
{
"name": "from_chat_id",
"value": "={{ $('Telegram Trigger').item.json.message.reply_to_message.chat.id }}"
},
{
"name": "message_id",
"value": "={{ $('Telegram Trigger').item.json.message.message_id }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "b5f03bf1-d898-4b3b-bbaf-bf7092100420",
"name": "개인 트리거",
"type": "n8n-nodes-base.telegramTrigger",
"disabled": true,
"position": [
3136,
736
],
"webhookId": "5e5e14f9-5505-466d-b367-7b724bbc0eb5",
"parameters": {
"updates": [
"message"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "3aAMn4FfzzRDDtfF",
"name": "Loop Template Bot"
}
},
"typeVersion": 1.2
},
{
"id": "ce4fd19f-1ee3-4932-a43c-0838e5f95a4e",
"name": "종료",
"type": "n8n-nodes-base.if",
"position": [
400,
288
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "bc53c1d9-bfee-40f8-8cbf-f78757526fa1",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Telegram Trigger').item.json.message.text }}",
"rightValue": "exit"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "420d646c-8db9-4c61-9517-42ec946bd4e8",
"name": "주제 닫기",
"type": "n8n-nodes-base.httpRequest",
"position": [
608,
192
],
"parameters": {
"url": "https://api.telegram.org/botBOT_TOKEN/closeForumTopic",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "chat_id",
"value": "={{ $('Telegram Trigger').item.json.message.reply_to_message.chat.id }}"
},
{
"name": "message_thread_id",
"value": "={{ $('Telegram Trigger').item.json.message.reply_to_message.message_thread_id }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "ada57ab7-782d-4bcf-8c24-3e68afd8aa37",
"name": "닫힌 주제 업데이트",
"type": "n8n-nodes-base.dataTable",
"position": [
784,
192
],
"parameters": {
"columns": {
"value": {
"status": "closed"
},
"schema": [
{
"id": "type",
"type": "string",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "type",
"defaultMatch": false
},
{
"id": "user",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "user",
"defaultMatch": false
},
{
"id": "topic",
"type": "number",
"display": true,
"removed": true,
"readOnly": false,
"required": false,
"displayName": "topic",
"defaultMatch": false
},
{
"id": "status",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "status",
"defaultMatch": false
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"filters": {
"conditions": [
{
"keyName": "topic",
"keyValue": "={{ $('Telegram Trigger').item.json.message.reply_to_message.message_thread_id }}"
}
]
},
"options": {},
"operation": "update",
"dataTableId": {
"__rl": true,
"mode": "list",
"value": "nSoKY9F43bObeGqD",
"cachedResultUrl": "/projects/M1iORETinbUGzqtC/datatables/nSoKY9F43bObeGqD",
"cachedResultName": "Temporary Last Message"
}
},
"typeVersion": 1
},
{
"id": "120db6ad-faf1-4117-82ab-f878d6bc37dd",
"name": "스티커 노트17",
"type": "n8n-nodes-base.stickyNote",
"position": [
2336,
1200
],
"parameters": {
"color": 5,
"width": 1680,
"height": 80,
"content": "# Credentials"
},
"typeVersion": 1
},
{
"id": "7dca3dc6-3735-49c6-85fd-10b4a4f3326b",
"name": "스티커 노트18",
"type": "n8n-nodes-base.stickyNote",
"position": [
2976,
272
],
"parameters": {
"color": 6,
"width": 560,
"height": 928,
"content": "## Telegram - [Docs](https://docs.n8n.io/integrations/builtin/credentials/telegram/)\n\n### Bot Creation\n1. Message BotFather, create new bot and copy token.\n2. Paste token in n8n and save credentials. Name it something unique to identify it(e.g. Handover Bot). \n\n### Group Creation/Support UI\n1. Create a new group from Telegram dropdown menu. Go to Settings and enable Topics. Telegram will automatically create General topic.\n2. From Settings go to Administrators and add your bot as admin. Give 'Read and Manage Topics' permissions.\n\n### Related to Workflow\n\n- To get your group id and personal id deactivate main trigger and activate the one below. Send a message to your group and come back to executions tab. These ID's are required for Configuration node.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n- To check if the Bot is properly added to your group as admin(sometimes n8n doesn't see the bot as admin) execute the node below with correct parameters. Keep in mind that you have to add your Bot Token to all HTTP Request nodes."
},
"typeVersion": 1
},
{
"id": "9c27036e-b7eb-4e71-86ef-cbfbd93ae9ff",
"name": "스티커 노트19",
"type": "n8n-nodes-base.stickyNote",
"position": [
3568,
432
],
"parameters": {
"color": 6,
"width": 448,
"height": 768,
"content": "## Configuration Node\n\n### SMTP Mail - [Docs](https://docs.n8n.io/integrations/builtin/credentials/sendemail/#related-resources)\n- Type in the the SMTP email that you created the credential with.\n- Here is how to setup the credentials for Gmail:\n\n1. Enable 2FA if you haven't already.\n2. Generate an app password and copy it.\n3. In n8n credential page follow these steps:\n\n1. Enter your Gmail email address as the User.\n2. Enter the app password you copied as the Password.\n3. Enter smtp.gmail.com as the Host.\n4. For the Port:\nKeep the default 465 for SSL or if you're unsure what to use.\nEnter 587 for TLS.\n5. Turn on the SSL/TLS toggle.\n\n### Operator\n- Type in the mail address which will receive the alert. Topic will be created only if the mail is confirmed.\n\n### Personal\n- This parameter is not required. Currently not being used in the workflow. You can type it in and use expressions to test pinned data. Otherwise, remove it.\n\n### Group ID\n- Type in the group id that you received from 'Personal Trigger'. Usually starts with '-10...'. This parameter is required."
},
"typeVersion": 1
},
{
"id": "9543d11d-2d11-4785-8534-d952c5952f57",
"name": "스티커 노트20",
"type": "n8n-nodes-base.stickyNote",
"position": [
2336,
752
],
"parameters": {
"color": 6,
"width": 592,
"height": 448,
"content": "## Data Tables - n8n\n\n### Creating a Table\n1. From n8n dashboard go to data tables section. Create a new table.\n2. Add type(string), status(string), topic(number), user(number) columns. **Make sure that each column exists**, otherwise workflow will return an error.\n\n### Alternatives\n- Data tables in n8n are for development stage. If you wish to scale this workflow and work with much bigger data **use hosted databases** (Postgres, Redis etc.)\n\n### Notes\n\n- In this workflow template, data tables are being used to track chat type('human', 'ai' etc.). However when your operator types in 'exit' in the Telegram topic, this row is not deleted. Its status column updates to 'closed'. This is **close to having a ticket system** where each ticket is saved as a row inside a database."
},
"typeVersion": 1
},
{
"id": "0b52da6c-a05e-4b00-b981-01a4d61a2b68",
"name": "스티커 노트21",
"type": "n8n-nodes-base.stickyNote",
"position": [
576,
960
],
"parameters": {
"color": 4,
"width": 560,
"height": 384,
"content": "# Overview Video - 1 Minute\n[](https://youtu.be/U1HBdilbvzc)"
},
"typeVersion": 1
},
{
"id": "4478a416-f352-4f2b-924c-95a2cbdf18ca",
"name": "스티커 노트22",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
912
],
"parameters": {
"color": 4,
"width": 560,
"height": 432,
"content": "# Detailed Setup Video - 10 Minutes\n[](https://youtu.be/Rjj_g9HEuqw)"
},
"typeVersion": 1
},
{
"id": "55172322-f2fe-4245-996e-254ddfcef702",
"name": "스티커 노트1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-624,
192
],
"parameters": {
"color": 5,
"width": 576,
"height": 1152,
"content": "# Welcome\n\nTelegram Handover Template by [mookielian](https://n8n.io/creators/mookielian)!\n\n## Before You Start\n\nThis template requires **intermediate knowledge** of workflow logic and APIs. A detailed video guide is available, but please review each node and understand the basics before starting. Consider using the [Telegram Extended community node](https://www.npmjs.com/package/n8n-nodes-telegram-extended) for easier forum operations.\n\n## Quick Setup\n\n### 1. Prerequisites\n\nCreate a Telegram bot via BotFather, set up a group with Topics enabled, add your bot as admin, and prepare a data table with columns: `user`, `type`, `topic`, and `status`. Configure SMTP for operator email alerts.\n\n### 2. Key Nodes\n\n**Configuration Node**: Set operator email and Telegram group chat ID.\n\n**Telegram Trigger**: Connect bot credentials to receive all updates.\n\n**AI Agent**: Select your AI model and customize the system prompt while keeping critical headers. The \"Reply To User\" tool sends Telegram messages. Memory uses a 5-message buffer (upgrade to database for production).\n\n**Data Tables**: Ensure column names match exactly: `user`, `type`, `topic`, `status`.\n\n### 3. How It Works\n\nOperator messages in topics forward to users (\"exit\" closes topics). User DMs route based on status: new/AI users go to the AI agent, human status users forward to operator topics.\n\nHandover flow: AI detects need → asks user confirmation → emails operator → operator confirms → creates topic → updates status → notifies user.\n\n### 4. Production Checklist\n\n- Replace memory buffer with proper database\n- Customize AI system prompt for your use case\n- Test handover scenarios thoroughly\n- Set up monitoring and rate limiting\n\n**Note**: Currently text-only. File processing is blocked to save tokens but can be modified if needed."
},
"typeVersion": 1
}
],
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"bfe3aa80-2b10-4dd2-8544-e9456a37d0a0": {
"ai_languageModel": [
[
{
"node": "e48beba6-5267-489a-a929-0f8b019f5919",
"type": "ai_languageModel",
"index": 1
}
]
]
}
}
}자주 묻는 질문
이 워크플로우를 어떻게 사용하나요?
위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.
이 워크플로우는 어떤 시나리오에 적합한가요?
고급 - 지원 챗봇, AI 챗봇
유료인가요?
이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.
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