Nicereply反馈路由器直接到MS Teams您的团队
高级
这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 21 个节点。主要使用 If, Set, Code, Filter, Switch 等节点。 自动化Nicereply反馈路由到MS Teams，按团队和情感分类
前置要求
- •可能需要目标 API 的认证凭证
使用的节点 (21)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "sdscHTBWVasg6N7Q",
"meta": {
"instanceId": "aab1c22def123456abcdef123456abcdef",
"templateCredsSetupCompleted": true
},
"name": "Nicereply 反馈路由器直接到 MS Teams 您的团队",
"tags": [],
"nodes": [
{
"id": "23e23c40-e27e-49ac-b585-45d3b4ba3186",
"name": "计划触发器",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-2176,
-112
],
"parameters": {
"rule": {
"interval": [
{
"triggerAtMinute": 1
}
]
}
},
"typeVersion": 1.2
},
{
"id": "d3798055-beaa-444c-8604-f3475507234d",
"name": "过滤器",
"type": "n8n-nodes-base.filter",
"position": [
-1216,
-112
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "2048c105-4569-4041-bbcd-50d7a5765b61",
"operator": {
"type": "dateTime",
"operation": "after"
},
"leftValue": "={{ $json['Survey Date'] }}",
"rightValue": "={{$now.minus({hours: 24})}}"
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "c02fbd26-2d0c-455c-8fe2-caa1f37f9b05",
"name": "发送至支持",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
1056,
-624
],
"webhookId": "abcd123-a1b2-3456-abcd-ab12cd34e",
"parameters": {
"teamId": {
"__rl": true,
"mode": "list",
"value": "YOUR_TEAM_ID",
"cachedResultName": "Your Team"
},
"message": "=We’ve received feedback for <b>Support</b>!</br>\n{{ $json.Respondent }} thinks our service was <b>{{ $json.Happiness }}</b>",
"options": {},
"resource": "channelMessage",
"channelId": {
"__rl": true,
"mode": "list",
"value": "YOUR_CHANNEL_ID",
"cachedResultUrl": "https://teams.microsoft.com/l/channel/YOUR_CHANNEL_ADDRESS",
"cachedResultName": "Client Feedback"
},
"contentType": "html"
},
"typeVersion": 2
},
{
"id": "66371a7a-15cc-4107-95d8-0661056dc3bf",
"name": "拆分输出",
"type": "n8n-nodes-base.splitOut",
"position": [
-1792,
-112
],
"parameters": {
"options": {},
"fieldToSplitOut": "data"
},
"typeVersion": 1
},
{
"id": "9afc1693-b9f0-4784-bc67-7f87d7ed1127",
"name": "发送至支持1",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
1072,
-112
],
"webhookId": "abcd123-a1b2-3456-abcd-ab12cd34e",
"parameters": {
"teamId": {
"__rl": true,
"mode": "list",
"value": "YOUR_CHANNEL_ID",
"cachedResultName": "Your Team"
},
"message": "=We’ve received feedback for <b>Support</b>!</br>\n{{ $json.Respondent }} thinks our service was <b>{{ $json.Happiness }}</b> and says \"{{ $json['Long Answer'] }}\" ",
"options": {},
"resource": "channelMessage",
"channelId": {
"__rl": true,
"mode": "list",
"value": "YOUR_CHANNEL_ID",
"cachedResultUrl": "https://teams.microsoft.com/l/channel/YOUR_CHANNEL_ADDRESS",
"cachedResultName": "Client Feedback"
}
},
"typeVersion": 2
},
{
"id": "859383d7-7458-43cb-854b-116348239c2c",
"name": "获取反馈",
"type": "n8n-nodes-base.httpRequest",
"position": [
-2000,
-112
],
"parameters": {
"url": "https://api.nicereply.com/responses",
"options": {},
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth"
},
"typeVersion": 4.2
},
{
"id": "d4b25cb3-ac4f-49be-8540-f7150d9f00fc",
"name": "编辑反馈",
"type": "n8n-nodes-base.set",
"position": [
-1600,
-112
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "81f496f5-04c4-479d-a336-2cb0e2fe96c7",
"name": "Respondent",
"type": "string",
"value": "={{ $json.from }}"
},
{
"id": "c9816a04-14a9-4ea5-bae2-9db002943df3",
"name": "Ticket Number",
"type": "string",
"value": "={{ $json.ticket_id }}"
},
{
"id": "0b22d469-1114-445e-8131-6f0ec5eb59e0",
"name": "Survey Date",
"type": "string",
"value": "={{ $json.created_at }}"
},
{
"id": "1a6d8be1-d3a1-40da-b159-83087e2742ca",
"name": "Happiness",
"type": "number",
"value": "={{ $json.answers[0].scale.value }}"
},
{
"id": "2c1db29d-971a-4d78-a6d8-50146b6818ae",
"name": "Long Answer",
"type": "string",
"value": "={{ $json.answers[1].open_ended.value }}"
},
{
"id": "c39b0590-5694-46b3-a091-b287c2ff603a",
"name": "SurveyID",
"type": "string",
"value": "={{ $json.survey_id }}"
},
{
"id": "6af43297-76b0-403e-a9c0-872e6d98425b",
"name": "AgentID",
"type": "string",
"value": "={{ $json.feedback_object_id }}"
},
{
"id": "78234859-3d8e-4aeb-aeb1-d2b76c074bde",
"name": "Agent Name",
"type": "string",
"value": ""
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5d965b3b-56d0-4ede-a9d3-92f46eb1e4a8",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
-160
],
"parameters": {
"width": 1380,
"height": 440,
"content": "## 发送带评论的反馈"
},
"typeVersion": 1
},
{
"id": "ca7f03ba-d4dc-4e85-be0b-307a193d9435",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
-736
],
"parameters": {
"width": 1380,
"height": 548,
"content": "## 发送无评论的反馈"
},
"typeVersion": 1
},
{
"id": "5d3aa8b4-1738-407d-ac6b-90960a58602b",
"name": "无评论",
"type": "n8n-nodes-base.if",
"position": [
-560,
-112
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c74f8d6b-5c7f-4068-89a9-91095619448f",
"operator": {
"type": "string",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $('Change survey ID according Nicereply').item.json['Long Answer'] }}",
"rightValue": ""
},
{
"id": "f3d8e054-fcea-4df5-bcf4-420c16706b44",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "126b4388-cda4-477c-8d79-3434cec3abcc",
"name": "满意度值",
"type": "n8n-nodes-base.switch",
"position": [
448,
-416
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Great!",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4e31a572-8a68-4138-8e4a-a679e95f0128",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "OK",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9ad6714e-f826-4179-9107-235e2c10bb84",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Bad",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "10bb8ec7-15b9-415e-9814-4b7d9e65d113",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "2621467d-ddc6-4cb6-8c1b-724fc47239cc",
"name": "切换 - 团队类型",
"type": "n8n-nodes-base.switch",
"position": [
176,
-384
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Team A",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "afd403f7-326f-4b3e-99c0-0d20c23ccae0",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Team B",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f1db99e8-c9ab-4918-b7b7-fd8339ead484",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Team C",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "61774ada-3d49-466b-8368-0fe3fc925fc0",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "3f2daf3b-48b5-48e5-b030-9b84182bd66f",
"name": "切换 - 团队类型1",
"type": "n8n-nodes-base.switch",
"position": [
192,
16
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Team A",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "afd403f7-326f-4b3e-99c0-0d20c23ccae0",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Team B",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f1db99e8-c9ab-4918-b7b7-fd8339ead484",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Team C",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "61774ada-3d49-466b-8368-0fe3fc925fc0",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.SurveyID }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "aaaaec91-21cf-423e-b929-d89bea4a8c80",
"name": "满意度值2",
"type": "n8n-nodes-base.switch",
"position": [
432,
-16
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Great!",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4e31a572-8a68-4138-8e4a-a679e95f0128",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "OK",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9ad6714e-f826-4179-9107-235e2c10bb84",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Bad",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "10bb8ec7-15b9-415e-9814-4b7d9e65d113",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.Happiness }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ba021d5d-cc8a-4ae2-8dd1-12a41786286c",
"name": "发送至团队负责人",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
1072,
112
],
"webhookId": "abcd123-a1b2-3456-abcd-ab12cd34e",
"parameters": {
"chatId": {
"__rl": true,
"mode": "id",
"value": "19:5e361485-4200-4d4b-9b35-015bfc82fa91_e2fbc338-609e-43bc-a98a-6db1b2086a27@unq.gbl.spaces"
},
"message": "=We’ve received feedback for <b>Support</b>!</br>\n{{ $json.Respondent }} thinks our service was <b>{{ $json.Happiness }}</b> and says \"{{ $json['Long Answer'] }}\" ",
"options": {},
"resource": "chatMessage"
},
"typeVersion": 2
},
{
"id": "e921ba32-6a36-46e6-b4ee-943d6bf3e278",
"name": "发送至团队负责人1",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
1072,
-400
],
"webhookId": "abcd123-a1b2-3456-abcd-ab12cd34e",
"parameters": {
"chatId": {
"__rl": true,
"mode": "id",
"value": "19:5e361485-4200-4d4b-9b35-015bfc82fa91_e2fbc338-609e-43bc-a98a-6db1b2086a27@unq.gbl.spaces"
},
"message": "=We’ve got some feedback!\n{{ $json.Respondent }} thinks we are <b>{{ $json.Happiness }}</b> ",
"options": {},
"resource": "chatMessage"
},
"typeVersion": 2
},
{
"id": "79831865-3c1b-4791-bc9f-c243797a6fbd",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3008,
-752
],
"parameters": {
"width": 720,
"height": 1392,
"content": "## Nicereply 反馈路由器直接到 MS Teams 您的团队"
},
"typeVersion": 1
},
{
"id": "ae4fa0af-348e-401d-a928-2e6a50ad92eb",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2256,
-752
],
"parameters": {
"color": 7,
"width": 2336,
"height": 1040,
"content": "## 每日反馈处理工作流"
},
"typeVersion": 1
},
{
"id": "2cb55117-1c45-4377-ac8b-98607d2e0485",
"name": "根据 Nicereply 更改调查 ID",
"type": "n8n-nodes-base.aiTransform",
"position": [
-1408,
-112
],
"parameters": {},
"typeVersion": 1
},
{
"id": "cfa2795b-9744-4326-9d16-5e5b01d2645d",
"name": "更改满意度值",
"type": "n8n-nodes-base.aiTransform",
"position": [
-800,
-112
],
"parameters": {},
"typeVersion": 1
},
{
"id": "543260e1-f905-4714-bfb7-0e42af4f1d58",
"name": "将空受访者设置为\"未知客户\"",
"type": "n8n-nodes-base.code",
"position": [
-1008,
-112
],
"parameters": {
"jsCode": "const items = $input.all();\nconst updatedItems = items.map((item) => {\n if (item?.json?.Respondent === null) {\n item.json.Respondent = \"Unknown Client\";\n }\n return item;\n});\nreturn updatedItems;"
},
"typeVersion": 2
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "5032f855-653f-4cf0-98d3-dd25647fb843",
"connections": {
"Filter": {
"main": [
[
{
"node": "Set Empty Respondent to \"Unknown Client\"",
"type": "main",
"index": 0
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "Edit Feedbacks",
"type": "main",
"index": 0
}
]
]
},
"Get Feedback": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
]
]
},
"Edit Feedbacks": {
"main": [
[
{
"node": "Change survey ID according Nicereply",
"type": "main",
"index": 0
}
]
]
},
"Happiness Value": {
"main": [
[
{
"node": "Send to Support",
"type": "main",
"index": 0
}
],
[
{
"node": "Send to Team Lead1",
"type": "main",
"index": 0
}
],
[
{
"node": "Send to Team Lead1",
"type": "main",
"index": 0
}
]
]
},
"Without Comment": {
"main": [
[
{
"node": "Switch - Type of Team",
"type": "main",
"index": 0
}
],
[
{
"node": "Switch - Type of Team1",
"type": "main",
"index": 0
}
]
]
},
"Happiness Value2": {
"main": [
[
{
"node": "Send to Support1",
"type": "main",
"index": 0
}
],
[
{
"node": "Send to Team Lead",
"type": "main",
"index": 0
}
],
[
{
"node": "Send to Team Lead",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get Feedback",
"type": "main",
"index": 0
}
]
]
},
"Switch - Type of Team": {
"main": [
[
{
"node": "Happiness Value",
"type": "main",
"index": 0
}
]
]
},
"Change happiness value": {
"main": [
[
{
"node": "Without Comment",
"type": "main",
"index": 0
}
]
]
},
"Switch - Type of Team1": {
"main": [
[
{
"node": "Happiness Value2",
"type": "main",
"index": 0
}
]
]
},
"Change survey ID according Nicereply": {
"main": [
[
{
"node": "Filter",
"type": "main",
"index": 0
}
]
]
},
"Set Empty Respondent to \"Unknown Client\"": {
"main": [
[
{
"node": "Change happiness value",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, AI 摘要总结
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工作流信息
难度等级
高级
节点数量21
分类2
节点类型11
作者
Easy8.ai
@easy8aiWe guide B2B companies to use AI agents & automations with ease. Powered by Easy Software & n8n.
外部链接
在 n8n.io 查看 →
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