Gmail智能自动回复与分类系统
高级
这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 18 个节点。主要使用 Gmail, GmailTrigger, GoogleSheets, OpenAi, LmChatOpenAi 等节点。 Gmail邮件分类与自动回复，使用GPT-4o和Google Sheets
前置要求
- •Google 账号和 Gmail API 凭证
- •Google Sheets API 凭证
- •OpenAI API Key
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "6MZqIrk7nB6lc4vB",
"meta": {
"instanceId": "15d6057a37b8367f33882dd60593ee5f6cc0c59310ff1dc66b626d726083b48d",
"templateCredsSetupCompleted": true
},
"name": "Gmail 智能自动回复与分类系统",
"tags": [],
"nodes": [
{
"id": "9f88a550-a517-4362-a71f-b7997b9c75fa",
"name": "Gmail 触发器",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
-272,
0
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 1.2
},
{
"id": "faf382e9-f898-447f-b5a1-d7a8c28d2309",
"name": "文本分类器",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
-96,
-32
],
"parameters": {
"options": {},
"inputText": "={{ $json.text }}",
"categories": {
"categories": [
{
"category": "High Priority",
"description": "Description: Emails that require immediate attention and could have a serious impact if delayed. Typical examples include: system outages, security alerts, critical legal notices, or urgent requests from executives or key clients. Examples: '[URGENT] Service outage notice', '[IMPORTANT] Contract renewal deadline'"
},
{
"category": "Advertisement",
"description": "Description: Marketing or promotional emails that do not require an immediate response. Typical examples include: sales announcements, product launches, newsletters, and event invitations. Examples: '[LIMITED OFFER] 50% off campaign', 'New service release announcement'"
},
{
"category": "Inquiry",
"description": "Description: Customer or partner inquiries that require a reply or follow-up. Typical examples include: product or service questions, quote requests, reservations, troubleshooting, repair or refund requests. Examples: 'Inquiry about studio reservation', 'Request for quotation'"
},
{
"category": "Finance/Billing",
"description": "Description: Emails related to payments, invoices, or financial transactions. Typical examples include: invoices, receipts, payment confirmations, bank or accounting notifications, and tax-related documents. Examples: 'Invoice submission notice', '[Payment confirmed] Thank you for your payment'"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "aaddb0e0-fd5f-49ab-8887-f3ecc5bd9d89",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-96,
208
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {
"maxRetries": 1
}
},
"credentials": {
"openAiApi": {
"id": "WBKhlscRuBMQi56k",
"name": "OpenAi account 4"
}
},
"typeVersion": 1.2
},
{
"id": "52265538-92f0-45b9-a7e8-78ba934620cf",
"name": "保存优先邮件",
"type": "n8n-nodes-base.gmail",
"position": [
432,
-240
],
"webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
"parameters": {
"labelIds": [
"Label_6395372519299544115"
],
"messageId": "={{ $json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "a3ac1d27-05ca-4832-bee9-176899915b27",
"name": "保存广告邮件",
"type": "n8n-nodes-base.gmail",
"position": [
432,
-48
],
"webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
"parameters": {
"labelIds": [
"Label_2877175876700118240"
],
"messageId": "={{ $json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "696b4433-3093-436c-b98d-2f910858823e",
"name": "保存咨询邮件",
"type": "n8n-nodes-base.gmail",
"position": [
432,
144
],
"webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
"parameters": {
"labelIds": [
"Label_8971387974199578288"
],
"messageId": "={{ $json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "68f89db1-59b8-4b15-8ac6-52354a28093a",
"name": "保存财务邮件",
"type": "n8n-nodes-base.gmail",
"position": [
432,
336
],
"webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
"parameters": {
"labelIds": [
"Label_7818902445747119871"
],
"messageId": "={{ $json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "cdb0c68f-e041-47ef-b65e-14e2c476a760",
"name": "生成优先草稿",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
640,
-240
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"content": "=You are an executive assistant. \nYour task is to reply accurately to high-priority incoming emails. \nHere is the email you need to respond to: {{ $('Gmail Trigger').item.json.text }} \n\nPlease output the following parameters:\n- Subject \n- Message\n"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "lHkSeZk3nuftEHri",
"name": "デモ"
}
},
"executeOnce": false,
"typeVersion": 1.8,
"alwaysOutputData": false
},
{
"id": "a59b0fc2-b11e-4e9c-a5c6-b5aa33f85bac",
"name": "生成广告摘要",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
640,
-48
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"content": "=You are a marketing specialist. \nYour task is to summarize incoming promotional or marketing emails concisely in 1–2 lines for spreadsheet logging. \n\nHere is the received email: {{ $('Gmail Trigger').item.json.text }}\n\nPlease extract and summarize the following fields:\n- Sender \n- Subject \n- Summary \n- Recommendation\n"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "WBKhlscRuBMQi56k",
"name": "OpenAi account 4"
}
},
"executeOnce": false,
"typeVersion": 1.8,
"alwaysOutputData": false
},
{
"id": "64f4df61-ee88-4ea0-857f-7d738c2f3c21",
"name": "生成财务摘要",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
640,
144
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"content": "=You are a customer service representative. \nYour task is to reply accurately to customer inquiries. \nIf the question cannot be answered, instruct the sender to contact the following number: 000-0000-000. \n\nHere is the email you need to respond to: {{ $('Gmail Trigger').item.json.text }}\n\nPlease output the following parameters:\n- Subject \n- Message\n"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "WBKhlscRuBMQi56k",
"name": "OpenAi account 4"
}
},
"executeOnce": false,
"typeVersion": 1.8,
"alwaysOutputData": false
},
{
"id": "a8df46ff-73f7-4129-94cb-0f452b328716",
"name": "生成咨询回复",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
640,
336
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"content": "=You are a finance and billing assistant. \nYour task is to summarize emails related to invoices, payments, and financial notifications in a concise manner. \n\nHere is the received email: {{ $('Gmail Trigger').item.json.text }}\n\nPlease output the following parameters:\n- Subject \n- Message\n"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "WBKhlscRuBMQi56k",
"name": "OpenAi account 4"
}
},
"executeOnce": false,
"typeVersion": 1.8,
"alwaysOutputData": false
},
{
"id": "ef15e762-463f-4acd-9c38-cb84735c9feb",
"name": "创建草稿",
"type": "n8n-nodes-base.gmail",
"position": [
992,
-240
],
"webhookId": "e203a0df-3a0f-48fc-9581-684beb49c073",
"parameters": {
"message": "={{ $json.message.content['message'] }}",
"options": {},
"subject": "={{ $json.message.content['send'] }}",
"resource": "draft"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "45aa5109-f0c2-43e7-a91a-db0fcc109cc7",
"name": "添加行到表格",
"type": "n8n-nodes-base.googleSheets",
"position": [
992,
-48
],
"parameters": {
"columns": {
"value": {
"Sender": "={{ $json.message.content['Sender'] }}",
"Subject": "={{ $json.message.content['Subject'] }}",
"Summary": "={{ $json.message.content['Summary'] }}",
"Recommendation": "={{ $json.message.content['Recommendation'] }}"
},
"schema": [
{
"id": "Sender",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sender",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Subject",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Summary",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Summary",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recommendation",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recommendation",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4/edit#gid=0",
"cachedResultName": "01_Advertisement Mail Summary"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4/edit?usp=drivesdk",
"cachedResultName": "[n8n] Advertisement Mail Summary"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "Ja0tGvoFNudNwqMM",
"name": "md83 H2"
}
},
"typeVersion": 4.6
},
{
"id": "6701a84f-2e2a-42f2-9c98-fb7ee3f394f1",
"name": "发送财务邮件",
"type": "n8n-nodes-base.gmail",
"position": [
992,
144
],
"webhookId": "0256a9d5-e87f-499e-98c4-ced9e9b6f204",
"parameters": {
"message": "={{ $json.message.content['message'] }}",
"options": {},
"resource": "thread",
"threadId": "={{ $('Save Inquiry Mail').item.json.threadId }}",
"messageId": "={{ $('Save Inquiry Mail').item.json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "89129a16-1f1a-48e4-82f1-0593c142909b",
"name": "回复咨询",
"type": "n8n-nodes-base.gmail",
"position": [
992,
336
],
"webhookId": "01d72fbe-d12c-4992-9977-7aa4316e0af0",
"parameters": {
"sendTo": "{{YOUR_EMAIL_ADDRESS}}",
"message": "={{ $json.message.content['message'] }}",
"options": {},
"subject": "={{ $json.message.content['send'] }}"
},
"credentials": {
"gmailOAuth2": {
"id": "NdoEDipkhQPaRDuy",
"name": "Gmail account 6"
}
},
"typeVersion": 2.1
},
{
"id": "6f1a41f5-ad3e-4b4b-906d-44a20bbe0623",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
1264,
-304
],
"parameters": {
"width": 416,
"height": 880,
"content": "## 📩Gmail 智能自动回复与分类系统 (LangChain + OpenAI + Google Sheets)"
},
"typeVersion": 1
},
{
"id": "49d044e4-0a1c-4fff-b205-77d43db01251",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-336,
-176
],
"parameters": {
"color": 2,
"width": 512,
"height": 496,
"content": "## ①接收 Gmail → AI 理解邮件内容"
},
"typeVersion": 1
},
{
"id": "904ff69b-74bc-4c26-aa3d-5af797548e7e",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
272,
-624
],
"parameters": {
"width": 960,
"height": 1200,
"content": "## ②邮件处理部分"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "fa5d38ad-f0cb-4b9a-962d-295da7453ed7",
"connections": {
"Gmail Trigger": {
"main": [
[
{
"node": "Text Classifier",
"type": "main",
"index": 0
}
]
]
},
"Text Classifier": {
"main": [
[
{
"node": "Save Priority Mail",
"type": "main",
"index": 0
}
],
[
{
"node": "Save Advertisement Mail",
"type": "main",
"index": 0
}
],
[
{
"node": "Save Inquiry Mail",
"type": "main",
"index": 0
}
],
[
{
"node": "Save Finance Mail",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Text Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Save Finance Mail": {
"main": [
[
{
"node": "Generate Inquiry Reply",
"type": "main",
"index": 0
}
]
]
},
"Save Inquiry Mail": {
"main": [
[
{
"node": "Generate Finance Summary",
"type": "main",
"index": 0
}
]
]
},
"Save Priority Mail": {
"main": [
[
{
"node": "Generate Priority Draft",
"type": "main",
"index": 0
}
]
]
},
"Generate Ad Summary": {
"main": [
[
{
"node": "Append Row to Sheet",
"type": "main",
"index": 0
}
]
]
},
"Generate Inquiry Reply": {
"main": [
[
{
"node": "Reply to Inquiry",
"type": "main",
"index": 0
}
]
]
},
"Generate Priority Draft": {
"main": [
[
{
"node": "Create Draft",
"type": "main",
"index": 0
}
]
]
},
"Save Advertisement Mail": {
"main": [
[
{
"node": "Generate Ad Summary",
"type": "main",
"index": 0
}
]
]
},
"Generate Finance Summary": {
"main": [
[
{
"node": "Send Finance Mail",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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