AI驱动的Facebook页面支持聊天机器人：自动回复与智能客户处理
高级
这是一个Support Chatbot, AI Chatbot领域的自动化工作流，包含 32 个节点。主要使用 If, Set, Wait, Webhook, GoogleDocsTool 等节点。 使用GPT-4.1的Facebook Messenger聊天机器人，支持人工升级
前置要求
- •HTTP Webhook 端点（n8n 会自动生成）
- •可能需要目标 API 的认证凭证
- •OpenAI API Key
- •Facebook Graph API 凭证
使用的节点 (32)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "JYcvkULVcMN3xRmu",
"meta": {
"instanceId": "cb9a1e5321767b6316634728341237e564b2587ab15b74ca0a89eb02a53484d6",
"templateCredsSetupCompleted": true
},
"name": "AI-Powered Facebook Page Support Chatbot: Auto Reply & Smart Customer Handling",
"tags": [],
"nodes": [
{
"id": "8fd8c105-3183-4b16-998c-bec0a66ef9d3",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-352,
368
],
"webhookId": "2e3dcee9-2346-42c5-9e55-787604c91d7e",
"parameters": {},
"notesInFlow": false,
"retryOnFail": false,
"typeVersion": 2,
"alwaysOutputData": false
},
{
"id": "fdf6fb02-7811-425f-b308-0b57f04ae3e6",
"name": "Respond to Webhook",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
576,
336
],
"parameters": {},
"typeVersion": 1.4
},
{
"id": "23d555f7-dd7a-495c-a6d4-f5323ac0126a",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1120,
624
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "ed206620-e550-4cfd-a23f-aaaec680d71d",
"name": "Think",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"notes": "You are a friendly and intelligent customer support assistant for a business.\n\nYour job is to:\n\nUnderstand the user’s message carefully and respond in a way that shows you understand the question or issue.\n\nAutomatically reply in Bengali if the user writes in Bengali, and in English if the user writes in English.\n\nSound like a helpful human, not like a robot. Be clear, warm, and polite.\n\n🗣️ Tone Guide:\nUse simple, everyday language. Don’t use overly formal or robotic phrases.\nExample Bengali:\n\n“ধন্যবাদ আপনার প্রশ্নের জন্য! আমি দেখছি…”\n\n“এই বিষয়ে একটু বিস্তারিত বলবেন?”\nExample English:\n\n“Thanks for your message! Let me check that for you.”\n\n“Could you please give me a bit more detail?”\n\n❗ If you're unsure or can’t answer, say:\n\n“এই বিষয়টা একজন সহকারী দেখে দেবে।”\n\n“Let me forward this to a human assistant for better help.”\n\nNever guess or make up information. Keep replies short, helpful, and natural.",
"position": [
1200,
848
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.1
},
{
"id": "2c2792b4-c4d3-4d19-9cb1-968486e61b67",
"name": "Wait",
"type": "n8n-nodes-base.wait",
"position": [
1648,
624
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "5cd9578c-2619-4d28-9293-ce332d843b4b",
"name": "AI Agent1",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
480,
1024
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "7c26a106-2562-4705-adb1-9802ec8806cd",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
-16,
784
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "ff62b18c-4770-4b2d-9c42-ef493a02d0a3",
"name": "HTTP",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1328,
848
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "aa32f617-6a44-41dd-bb63-ad727385bf03",
"name": "Google Docs",
"type": "n8n-nodes-base.googleDocsTool",
"position": [
1456,
848
],
"parameters": {},
"typeVersion": 2
},
{
"id": "8d01dc1b-30a8-4ea0-8e73-fb913507d2e3",
"name": "Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1072,
848
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "c433f959-b495-4fc9-a695-cec427e4ea94",
"name": "Wait1",
"type": "n8n-nodes-base.wait",
"position": [
784,
1024
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "c66511c7-db66-49e3-9304-98b5d45bb728",
"name": "Edit Fields",
"type": "n8n-nodes-base.set",
"position": [
1232,
1024
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ce53539d-f846-4fdc-b899-2a625af8ff31",
"name": "Edit Fields1",
"type": "n8n-nodes-base.set",
"position": [
1120,
384
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "b89a5e6e-8e52-4072-937f-664e4f330e21",
"name": "If2",
"type": "n8n-nodes-base.if",
"position": [
768,
512
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "6704b261-754e-4cce-9de2-e02456654d20",
"name": "Wait3",
"type": "n8n-nodes-base.wait",
"position": [
1648,
384
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "983dbe1e-b0f3-4e9f-ab13-ee3aab98ca20",
"name": "Admin Message",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
288
],
"parameters": {},
"typeVersion": 1
},
{
"id": "63009f02-5c12-4aca-8624-411ae7dd1660",
"name": "User Message",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
464
],
"parameters": {},
"typeVersion": 1
},
{
"id": "27149952-d3e1-4a40-b76f-9727063be7c2",
"name": "Admin Message1",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
1024
],
"parameters": {},
"typeVersion": 1
},
{
"id": "f53eade6-0680-4344-ac53-03c44780b899",
"name": "User Replay Message",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
624
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a108028e-1233-49d2-87f8-e387da054198",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-416,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "4e0146d7-e0c0-4d4f-86b4-b1b0f29e0450",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
160
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "2a621ce0-f8bc-4fcb-b882-32c768d1f403",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
944
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a0a7f878-2774-4ba6-9b94-a65f3079089b",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2016,
432
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "63eaa3a4-a545-4978-b4d7-6190c4a4a370",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
608
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "947d05db-9937-45ed-8239-a6743be4011d",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
176,
1008
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "395fbcf9-9248-4480-86e3-4e7385df3b75",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
288,
496
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "e2296442-2615-414c-b9fd-5b732a949e2e",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
608
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b617714f-8cfe-4802-8be5-4f191a9b1d2c",
"name": "If3",
"type": "n8n-nodes-base.if",
"position": [
-16,
352
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "0b078ace-f67e-4fc4-896a-3cb0d17fda14",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
480,
1216
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "a6310755-b471-4f6a-85b8-f08b9776f92c",
"name": "Classify text",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
480,
512
],
"parameters": {},
"typeVersion": 1.8
},
{
"id": "2d3e5185-b81b-47bc-840c-4fc9db6149ac",
"name": "OpenAI Chat",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
960,
848
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "afb09507-d8d3-4400-a299-516c9eff4abc",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2080,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"callerPolicy": "workflowsFromSameOwner",
"availableInMCP": false,
"executionOrder": "v1"
},
"versionId": "b105f592-5f3f-49a0-abc1-7e1d9cdc3fae",
"connections": {
"If": {
"main": [
[
{
"node": "Classify text",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent1",
"type": "main",
"index": 0
}
]
]
},
"If2": {
"main": [
[
{
"node": "Edit Fields1",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"If3": {
"main": [
[
{
"node": "Respond to Webhook",
"type": "main",
"index": 0
}
]
]
},
"HTTP": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Wait": {
"main": [
[
{
"node": "User Replay Message",
"type": "main",
"index": 0
}
]
]
},
"Think": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Wait1": {
"main": [
[
{
"node": "Edit Fields",
"type": "main",
"index": 0
}
]
]
},
"Wait3": {
"main": [
[
{
"node": "User Message",
"type": "main",
"index": 0
},
{
"node": "Admin Message",
"type": "main",
"index": 0
}
]
]
},
"Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Webhook": {
"main": [
[
{
"node": "If3",
"type": "main",
"index": 0
}
],
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Wait",
"type": "main",
"index": 0
}
]
]
},
"AI Agent1": {
"main": [
[
{
"node": "Wait1",
"type": "main",
"index": 0
}
]
]
},
"Edit Fields": {
"main": [
[
{
"node": "Admin Message1",
"type": "main",
"index": 0
}
]
]
},
"Google Docs": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Edit Fields1": {
"main": [
[
{
"node": "Wait3",
"type": "main",
"index": 0
}
]
]
},
"Classify text": {
"main": [
[
{
"node": "If2",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent1",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Respond to Webhook": {
"main": [
[]
]
},
"User Replay Message": {
"main": [
[]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客服机器人, AI 聊天机器人
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
相关工作流推荐
Facebook页面评论管理机器人：回复、删除、封禁和通知
AI驱动的Facebook评论管理：自动回复、删除、封禁和通知
If
Set
Code
+18
59 节点SpaGreen Creative
社交媒体
使用 AI 搜索和 SerpAPI 自动发布新闻到社交媒体
使用 AI 搜索和 SerpAPI 自动发布新闻到 Telegram、Facebook、Twitter 和 WordPress
If
Set
Wait
+14
20 节点DevCode Journey
社交媒体
具备多步骤工具执行的AI驱动HVAC排程代理
通过AI代理、Google日历和Gmail自动化HVAC服务排程
Wait
Gmail
Webhook
+11
30 节点Bhuvanesh R
客服机器人
J.A.R.V.I.S.
在Telegram上使用OpenAI、SERP和向量存储构建全面的多模态助手
If
Set
Code
+16
48 节点FabioInTech
客服机器人
在可视化参考库中探索n8n节点
在可视化参考库中探索n8n节点
If
Ftp
Set
+93
113 节点I versus AI
其他
基于Google Drive知识库的网站聊天机器人（GPT-4与Mistral AI）
基于Google Drive知识库的网站聊天机器人（GPT-4与Mistral AI）
If
Set
Code
+15
32 节点DIGITAL BIZ TECH
客服机器人
工作流信息
难度等级
高级
节点数量32
分类2
节点类型14
作者
SpaGreen Creative
@spagreenSpaGreen Creative is a leading software company specializing in SaaS solutions, AI automation, and Laravel/Vue.js development. With 800+ eCommerce platforms and 8,000+ global clients, we deliver powerful tools for OTT, CRM, ERP, and WhatsApp marketing. We combine innovation and tech to build scalable digital products.
外部链接
在 n8n.io 查看 →
分享此工作流