Instagram客户投诉转支持工单+SLA自动化
高级
这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 31 个节点。主要使用 If, Set, Cron, Wait, Slack 等节点。 使用Claude AI、工单和SLA管理自动化Instagram投诉处理
前置要求
- •Slack Bot Token 或 Webhook URL
- •HTTP Webhook 端点（n8n 会自动生成）
- •可能需要目标 API 的认证凭证
- •Google Sheets API 凭证
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "Sw4jzyqyCRdzZZkR",
"meta": {
"instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
"templateCredsSetupCompleted": true
},
"name": "Instagram客户投诉转支持工单+SLA自动化",
"tags": [],
"nodes": [
{
"id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
"name": "计划触发器",
"type": "n8n-nodes-base.cron",
"position": [
-1200,
192
],
"parameters": {},
"typeVersion": 1
},
{
"id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
"name": "获取Instagram帖子",
"type": "n8n-nodes-base.httpRequest",
"position": [
-976,
288
],
"parameters": {
"url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
"options": {}
},
"typeVersion": 1
},
{
"id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
"name": "获取评论",
"type": "n8n-nodes-base.httpRequest",
"position": [
-752,
288
],
"parameters": {
"url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
"options": {},
"authentication": "headerAuth"
},
"credentials": {
"httpHeaderAuth": {
"id": "ASXerwNuOMbStjih",
"name": "Header - test"
}
},
"typeVersion": 1
},
{
"id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
"name": "循环处理评论",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-528,
288
],
"parameters": {
"options": {},
"batchSize": 1
},
"typeVersion": 1
},
{
"id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
"name": "捕获原始评论",
"type": "n8n-nodes-base.set",
"position": [
-304,
288
],
"parameters": {
"values": {
"string": [
{
"name": "original_text",
"value": "={{ $json[\"text\"] }}"
},
{
"name": "original_username",
"value": "={{ $json[\"username\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
"name": "检测投诉（Claude AI）",
"type": "n8n-nodes-base.httpRequest",
"position": [
-80,
288
],
"parameters": {
"url": "https://api.anthropic.com/v1/messages",
"options": {},
"requestMethod": "POST",
"jsonParameters": true,
"bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
},
"typeVersion": 1
},
{
"id": "968c7049-8a02-4c32-8545-47075e7caee7",
"name": "如果是投诉",
"type": "n8n-nodes-base.if",
"position": [
144,
288
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
"value2": "yes"
}
]
}
},
"typeVersion": 1
},
{
"id": "957df429-3800-4a0a-9a3e-e2db38519927",
"name": "检查工单状态",
"type": "n8n-nodes-base.googleSheets",
"position": [
1280,
480
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "lookup",
"lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
"lookupColumn": "ticketId"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
"name": "如果接近SLA违规",
"type": "n8n-nodes-base.if",
"position": [
1488,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"status\"] }}",
"value2": "Resolved",
"operation": "notEqual"
}
]
}
},
"typeVersion": 1
},
{
"id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
"name": "升级给经理（Slack）",
"type": "n8n-nodes-base.slack",
"position": [
1712,
288
],
"parameters": {
"text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
"channel": "manager-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"id": "MQ0fgwuS8AzfwFvy",
"name": "Slack account - test "
}
},
"typeVersion": 1
},
{
"id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
"name": "结束（非投诉路径）",
"type": "n8n-nodes-base.set",
"position": [
368,
384
],
"parameters": {
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "77975382-8091-4068-b041-bedbcca463de",
"name": "创建工单（Google Sheets）",
"type": "n8n-nodes-base.googleSheets",
"position": [
816,
192
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "append"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
"name": "获取团队成员",
"type": "n8n-nodes-base.googleSheets",
"position": [
368,
192
],
"parameters": {
"options": {},
"sheetId": "your-team-members-sheet-id!A:B"
},
"credentials": {
"googleApi": {
"id": "ScSS2KxGQULuPtdy",
"name": "Google Sheets- test"
}
},
"typeVersion": 1
},
{
"id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
"name": "分配工单",
"type": "n8n-nodes-base.set",
"position": [
592,
192
],
"parameters": {
"values": {
"string": [
{
"name": "assignedTo",
"value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
"name": "通知被分配人（Slack）",
"type": "n8n-nodes-base.slack",
"position": [
1040,
96
],
"parameters": {
"text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
"channel": "your-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"id": "MQ0fgwuS8AzfwFvy",
"name": "Slack account - test "
}
},
"typeVersion": 1
},
{
"id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
"name": "等待SLA检查",
"type": "n8n-nodes-base.wait",
"position": [
1040,
480
],
"webhookId": "b4c95e87-fc25-40a7-8c70-1a81bed7cb14",
"parameters": {},
"typeVersion": 1
},
{
"id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-1200,
384
],
"webhookId": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
"parameters": {
"path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
"options": {}
},
"typeVersion": 2.1
},
{
"id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1248,
32
],
"parameters": {
"width": 192,
"height": 512,
"content": "每15分钟运行一次或通过webhook（/complaint-handler）"
},
"typeVersion": 1
},
{
"id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1008,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "从Instagram Graph API获取最近的帖子"
},
"typeVersion": 1
},
{
"id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-352,
32
],
"parameters": {
"width": 400,
"height": 512,
"content": "使用AI分类是否为投诉，提取问题/严重性"
},
"typeVersion": 1
},
{
"id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
112,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "分支：如果是则继续，如果不是则结束"
},
"typeVersion": 1
},
{
"id": "edd42d16-01a1-46a4-9780-5ca92f864660",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-576,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "单独处理每个评论以避免速率限制"
},
"typeVersion": 1
},
{
"id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
"name": "便签5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-800,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "检索最新帖子的评论"
},
"typeVersion": 1
},
{
"id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
336,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "从TeamMembers表格加载团队名单或终止非投诉分支"
},
"typeVersion": 1
},
{
"id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
544,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "通过轮询逻辑设置被分配人"
},
"typeVersion": 1
},
{
"id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1008,
-64
],
"parameters": {
"width": 160,
"height": 320,
"content": "提醒被分配的团队成员"
},
"typeVersion": 1
},
{
"id": "d0d2424b-b7ba-4616-af91-9dac59373770",
"name": "便签9",
"type": "n8n-nodes-base.stickyNote",
"position": [
784,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "附加包含详情和SLA到期日的新工单"
},
"typeVersion": 1
},
{
"id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
"name": "便签10",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "在表格中查找工单状态"
},
"typeVersion": 1
},
{
"id": "a819645a-e779-4993-b669-64f15293d1be",
"name": "便签11",
"type": "n8n-nodes-base.stickyNote",
"position": [
1024,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "延迟到接近SLA违规点（例如20小时）"
},
"typeVersion": 1
},
{
"id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
"name": "便签12",
"type": "n8n-nodes-base.stickyNote",
"position": [
1680,
144
],
"parameters": {
"width": 160,
"height": 320,
"content": "通知经理采取紧急行动"
},
"typeVersion": 1
},
{
"id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
"name": "便签13",
"type": "n8n-nodes-base.stickyNote",
"position": [
1456,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "检查是否未解决；如果是则升级"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
"connections": {
"Webhook": {
"main": [
[
{
"node": "Get Instagram Posts",
"type": "main",
"index": 0
}
]
]
},
"Get Comments": {
"main": [
[
{
"node": "Loop Over Comments",
"type": "main",
"index": 0
}
]
]
},
"IF Complaint": {
"main": [
[
{
"node": "Get Team Members",
"type": "main",
"index": 0
}
],
[
{
"node": "End (Non-Complaint Path)",
"type": "main",
"index": 0
}
]
]
},
"Assign Ticket": {
"main": [
[
{
"node": "Create Ticket (Google Sheet)",
"type": "main",
"index": 0
}
]
]
},
"Get Team Members": {
"main": [
[
{
"node": "Assign Ticket",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get Instagram Posts",
"type": "main",
"index": 0
}
]
]
},
"IF SLA Breach Near": {
"main": [
[
{
"node": "Escalate to Manager (Slack)",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Comments": {
"main": [
[
{
"node": "Capture Original Comment",
"type": "main",
"index": 0
}
]
]
},
"Wait for SLA Check": {
"main": [
[
{
"node": "Check Ticket Status",
"type": "main",
"index": 0
}
]
]
},
"Check Ticket Status": {
"main": [
[
{
"node": "IF SLA Breach Near",
"type": "main",
"index": 0
}
]
]
},
"Get Instagram Posts": {
"main": [
[
{
"node": "Get Comments",
"type": "main",
"index": 0
}
]
]
},
"Capture Original Comment": {
"main": [
[
{
"node": "Detect Complaint (Claude AI)",
"type": "main",
"index": 0
}
]
]
},
"Create Ticket (Google Sheet)": {
"main": [
[
{
"node": "Notify Assignee (Slack)",
"type": "main",
"index": 0
},
{
"node": "Wait for SLA Check",
"type": "main",
"index": 0
}
]
]
},
"Detect Complaint (Claude AI)": {
"main": [
[
{
"node": "IF Complaint",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
相关工作流推荐
Instagram恶意评论审核与自动防御工作流
使用Perspective API和Slack提醒自动审核Instagram评论
If
Set
Cron
+6
15 节点Oneclick AI Squad
社交媒体
Instagram影响者交付物和合同合规性自动化
使用Claude AI和Slack提醒自动化Instagram影响者合同合规性
If
Set
Code
+8
26 节点Oneclick AI Squad
社交媒体
实时参会者参与度和反馈分析器
使用情绪分析、Google Sheets、Slack和邮件分析活动反馈
If
Set
Slack
+6
14 节点Oneclick AI Squad
市场调研
AI 客户支持分流与摘要系统
使用GPT-4o、Slack和CRM集成自动处理客户支持
If
Set
Code
+10
32 节点NodeAlchemy
工单管理
欺诈预订检测器：使用AI识别可疑旅行交易
欺诈预订检测器：使用Google Gemini识别可疑旅行交易
If
Set
Code
+8
20 节点Oneclick AI Squad
安全运维
AI驱动的Instagram竞争对手趋势与策略警报系统
使用Claude 3.5监控Instagram竞争对手趋势并发送多渠道警报
Set
Code
Cron
+6
18 节点Oneclick AI Squad
市场调研
工作流信息
难度等级
高级
节点数量31
分类2
节点类型10
作者
Oneclick AI Squad
@oneclick-aiThe AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.
外部链接
在 n8n.io 查看 →
分享此工作流