使用Claude AI和自动升级生成共情客户回复

• •Slack Bot Token 或 Webhook URL
• •HTTP Webhook 端点（n8n 会自动生成）
• •Google Sheets API 凭证
• •Anthropic API Key

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  "nodes": [
    {
      "id": "ac9638bd-e82e-473c-935d-77387f0827c6",
      "name": "测试输入（请修改我）1",
      "type": "n8n-nodes-base.set",
      "position": [
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      ],
      "parameters": {
        "mode": "raw",
        "options": {},
        "jsonOutput": "={\n  \"text\": \"I'm really frustrated with your service. This is the third time I've had issues and nobody is helping me!\"\n}"
      },
      "typeVersion": 3.4
    },
    {
      "id": "3972b891-6ef7-4f31-915c-7b290932b36e",
      "name": "设置配置1",
      "type": "n8n-nodes-base.set",
      "position": [
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      ],
      "parameters": {
        "mode": "raw",
        "options": {},
        "jsonOutput": "={\n  \"MAX_LEN\": 600,\n  \"ADD_FOLLOWUP_QUESTION\": true,\n  \"FORMALITY\": \"auto\",\n  \"EMOJI_ALLOWED\": false,\n  \"SIGNOFF\": \"\",\n  \"BLOCK_LINKS\": true,\n  \"RISK_WORDS\": [\n    \"refund\",\"chargeback\",\"lawsuit\",\"harassment\",\"self-harm\",\"suicide\",\"abuse\",\n    \"threat\",\"racist\",\"illegal\",\"hate\",\"scam\"\n  ]\n}",
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      "position": [
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      "parameters": {
        "jsCode": "const j = $input.first().json || {};\nconst sid = j.sessionId || 'test-session-1';\nconst text = j.text || j.message || j.input || JSON.stringify(j);\nreturn [{ json: { ...j, sessionId: String(sid), text } }];"
      },
      "typeVersion": 2
    },
    {
      "id": "9f4b03fa-aa22-4cca-a71b-b8d5fa505e45",
      "name": "AI Agent (同理心)1",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      ],
      "parameters": {
        "text": "=You are an Empathy Reply Assistant for English-language messages.\nAnalyze the incoming text:\n<Text>{{ $json.text || $json.message || $json.input || JSON.stringify($json) }}</Text>\n\nGoals:\n1) Detect `sentiment` (positive|neutral|negative|mixed)\n2) Choose a natural human `tone` that fits the sender (warm, calm, upbeat, apologetic, confident, concise)\n3) Draft a short `reply` (<= {{ $('Set Config1').item.json.MAX_LEN }} chars) that:\n   - acknowledges the emotion first in plain English\n   - provides a practical next step or clarification\n   - {{ $('Set Config1').item.json.ADD_FOLLOWUP_QUESTION ? 'ends with a gentle question' : 'may end without a question' }}\n   - uses **no links**, **no hashtags**\n   - matches formality: {{ $('Set Config1').item.json.FORMALITY }} (auto|casual|polite)\n\nReturn **JSON only** with keys: sentiment, tone, reply, confidence (0.0–1.0), needs_handover (boolean).",
        "options": {
          "systemMessage": "Role: Empathetic, practical, concise. Avoid corporate cliches. Keep it in English. No URLs or hashtags."
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "id": "a9afe8de-3810-4b2b-978e-a30f22f487f5",
      "name": "Anthropic聊天模型1",
      "type": "@n8n/n8n-nodes-langchain.lmChatAnthropic",
      "position": [
        1504,
        800
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "claude-3-5-sonnet-latest",
          "cachedResultName": "Claude 3.5 Sonnet (latest)"
        },
        "options": {}
      },
      "typeVersion": 1.3
    },
    {
      "id": "1badd599-1d2a-484f-8219-3f03951c2ad4",
      "name": "记忆（最近 4 条）",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1632,
        800
      ],
      "parameters": {
        "contextWindowLength": 4
      },
      "typeVersion": 1.3
    },
    {
      "id": "6799d4c5-da73-4415-9d26-c87adfe0d990",
      "name": "结构化输出解析器",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        1760,
        800
      ],
      "parameters": {
        "jsonSchemaExample": "{\n  \"sentiment\": \"positive|neutral|negative|mixed\",\n  \"tone\": \"warm|calm|upbeat|apologetic|confident|concise\",\n  \"reply\": \"string\",\n  \"confidence\": 0.0,\n  \"needs_handover\": false\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "61a412c9-801c-4d5d-822a-8499a26d2607",
      "name": "后处理与清理1",
      "type": "n8n-nodes-base.code",
      "position": [
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      ],
      "parameters": {
        "jsCode": "// Read config from Set Config node (stable across items)\nconst cfgNode = $nodes['Set Config1']?.data?.json || {};\nconst cfg = {\n  MAX_LEN: Number(cfgNode.MAX_LEN ?? 600),\n  EMOJI_ALLOWED: cfgNode.EMOJI_ALLOWED === false ? false : Boolean(cfgNode.EMOJI_ALLOWED),\n  SIGNOFF: String(cfgNode.SIGNOFF ?? ''),\n  BLOCK_LINKS: cfgNode.BLOCK_LINKS === undefined ? true : Boolean(cfgNode.BLOCK_LINKS)\n};\n\nconst input = $input.first().json || {};\nlet out = { ...input };\n\nout.sentiment = (out.sentiment || '').toLowerCase();\nout.tone = (out.tone || '').toLowerCase();\nout.reply = (out.reply || '').toString();\nout.confidence = (typeof out.confidence === 'number') ? out.confidence : 0.6;\nout.needs_handover = !!out.needs_handover;\n\nif (cfg.BLOCK_LINKS) {\n  out.reply = out.reply\n    .replace(/https?:\\/\\/\\S+/gi, '')\n    .replace(/#[\\w-]+/g, '')\n    .replace(/\\s{2,}/g, ' ');\n}\n\nif (cfg.EMOJI_ALLOWED === false) {\n  out.reply = out.reply.replace(/[\\p{Extended_Pictographic}\\p{Emoji_Component}]/gu, '');\n}\n\nout.reply = out.reply\n  .replace(/[A-Z0-9._%+-]+@[A-Z0-9.-]+\\.[A-Z]{2,}/ig, '[email hidden]')\n  .replace(/\\b\\+?\\d[\\d\\s().-]{6,}\\b/g, '[phone hidden]');\n\nconst maxLen = Number(cfg.MAX_LEN || 600);\nif (out.reply.length > maxLen) {\n  out.reply = out.reply.slice(0, maxLen - 1).replace(/\\s+\\S*$/, '') + '…';\n}\n\nif (cfg.SIGNOFF && !/\\b(best|thanks|regards)\\b/i.test(out.reply)) {\n  out.reply = out.reply.trim() + \"\\n\" + cfg.SIGNOFF;\n}\n\nreturn [{ json: out }];"
      },
      "typeVersion": 2
    },
    {
      "id": "c255267c-5dfb-47d9-9c9a-9a7ae4ada264",
      "name": "风险与转交规则1",
      "type": "n8n-nodes-base.code",
      "position": [
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      ],
      "parameters": {
        "jsCode": "// Read RISK_WORDS from Set Config node\nconst cfgNode = $nodes['Set Config']?.data?.json || {};\nconst riskWords = Array.isArray(cfgNode.RISK_WORDS) ? cfgNode.RISK_WORDS : [];\n\nconst escapeRegex = (s) => String(s).replace(/[.*+?^${}()|[\\]\\\\]/g, '\\\\$&');\nconst riskPattern = riskWords.length ? '(' + riskWords.map(escapeRegex).join('|') + ')' : '(?!)';\nconst risk = new RegExp(riskPattern, 'i');\n\nconst j = $input.first().json || {};\nconst originalText = j.text || j.message || j.input || '';\n\nconst lowConfidence = (j.confidence || 0) < 0.45;\nconst highRisk = risk.test(originalText) || risk.test(j.reply || '');\nconst veryNegative = (j.sentiment || '') === 'negative';\n\nconst needsHandover = Boolean(j.needs_handover || lowConfidence || highRisk || veryNegative);\n\nreturn [{ json: { ...j, needs_handover: needsHandover, _debug: { lowConfidence, highRisk, veryNegative, originalText: String(originalText).substring(0,120), riskWordsUsed: riskWords } } }];"
      },
      "typeVersion": 2
    },
    {
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      "name": "如果需要转交1",
      "type": "n8n-nodes-base.if",
      "position": [
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      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
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          "combinator": "and",
          "conditions": [
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              "operator": {
                "type": "boolean",
                "operation": "true"
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              "leftValue": "={{ $json.needs_handover }}"
            }
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        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "42085b59-d2d1-443b-9699-dbbe3ce86acf",
      "name": "草稿（需要审核）",
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      "position": [
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      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
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              "id": "a1",
              "name": "status",
              "type": "string",
              "value": "REVIEW"
            },
            {
              "id": "a2",
              "name": "note",
              "type": "string",
              "value": "Escalate to human: risk/low-confidence/negative tone detected."
            }
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        "includeOtherFields": true
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      "typeVersion": 3.4
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      "name": "草稿（自动通过）",
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      "position": [
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      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
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              "id": "b1",
              "name": "status",
              "type": "string",
              "value": "OK"
            }
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        "includeOtherFields": true
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      "typeVersion": 3.4
    },
    {
      "id": "9517622f-10ae-4597-81e6-4b426d266e4c",
      "name": "用于实时回复",
      "type": "n8n-nodes-base.webhook",
      "position": [
        608,
        672
      ],
      "webhookId": "7a62325a-0000-4724-8fe4-8829e3dea2fb",
      "parameters": {
        "path": "7a62325a-0000-4724-8fe4-8829e3dea2fb",
        "options": {}
      },
      "typeVersion": 2.1
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    {
      "id": "50a47075-c245-46f5-a103-9c240c03f519",
      "name": "(5–10 分钟) 用于错过或排队的回复",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
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        848
      ],
      "parameters": {
        "rule": {
          "interval": [
            {}
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      "typeVersion": 1.2
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      "id": "66b91934-ac03-4d78-a816-052aebae5d8a",
      "name": "更新消息",
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      "position": [
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      "webhookId": "d03b31ff-3de4-4953-a091-7445a6c48be5",
      "parameters": {
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": ""
        },
        "operation": "update",
        "otherOptions": {},
        "updateFields": {}
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      "typeVersion": 2.3
    },
    {
      "id": "0dc9f0d7-38ff-4cf0-919e-c6d87b93168d",
      "name": "保存到 Google Sheets1",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2848,
        464
      ],
      "parameters": {
        "columns": {
          "value": {
            "Nodes": "={{ $json.nodes }}",
            "Stars": "={{ $json.stars }}",
            "File URL": "={{ $json.file_url }}",
            "Repo URL": "={{ $json.repo_url }}",
            "Use Case": "={{ $json.ai_use_case }}",
            "Workflow": "={{ $json.workflow_name }}",
            "Key Nodes": "={{ $json.key_nodes }}",
            "AI Powered": "={{ $json.has_ai }}",
            "AI Summary": "={{ $json.description }}",
            "Difficulty": "={{ $json.ai_difficulty }}",
            "Node Types": "={{ $json.node_types }}",
            "Repository": "={{ $json.repository }}"
          },
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Workflow"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "appendOrUpdate",
        "sheetName": "={{ $('Config1').item.json.SHEET_NAME }}",
        "documentId": "={{ $('Config1').item.json.SPREADSHEET_ID }}"
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "lQPBplQIZUZ1JZ5k",
          "name": "Google Sheets account 3"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "96ce7708-d101-4cb8-a242-1ca6e8727fd3",
      "name": "用于测试",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        608,
        480
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "3f86e343-aec8-4bd3-8f8d-ad09a1aae6e5",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        144,
        160
      ],
      "parameters": {
        "width": 384,
        "height": 368,
        "content": "## 同理心回复助手"
      },
      "typeVersion": 1
    },
    {
      "id": "ab112a1e-bf36-4ee6-b8e5-9b0a500c4a5e",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        144,
        608
      ],
      "parameters": {
        "width": 384,
        "height": 352,
        "content": "## 路由与阈值"
      },
      "typeVersion": 1
    },
    {
      "id": "fceb4bb7-0e2b-460e-901f-8dcb415fdb7e",
      "name": "便签 2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        832,
        160
      ],
      "parameters": {
        "color": 7,
        "width": 384,
        "height": 304,
        "content": "## 设置（3–5 分钟）"
      },
      "typeVersion": 1
    },
    {
      "id": "b789e28c-1349-46fd-bbcd-161102405afa",
      "name": "便签 3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        832,
        768
      ],
      "parameters": {
        "color": 7,
        "width": 384,
        "height": 224,
        "content": "## 注意事项 / 安全性"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Set Config1": {
      "main": [
        [
          {
            "node": "Ensure Session1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Ensure Session1": {
      "main": [
        [
          {
            "node": "AI Agent (Empathy)1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Memory (Recent 4)": {
      "ai_memory": [
        [
          {
            "node": "AI Agent (Empathy)1",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "If needs_handover1": {
      "main": [
        [
          {
            "node": "Draft (Needs Review)",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Draft (Auto-OK)",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Agent (Empathy)1": {
      "main": [
        [
          {
            "node": "Post-Process & Sanitize1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Anthropic Chat Model1": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent (Empathy)1",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "for real-time replies": {
      "main": [
        [
          {
            "node": "Test Input (Change Me)1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Risk & Handover Rules1": {
      "main": [
        [
          {
            "node": "If needs_handover1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Test Input (Change Me)1": {
      "main": [
        [
          {
            "node": "Set Config1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Post-Process & Sanitize1": {
      "main": [
        [
          {
            "node": "Risk & Handover Rules1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Structured Output Parser": {
      "ai_outputParser": [
        [
          {
            "node": "AI Agent (Empathy)1",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "(5–10 min) for missed or queued": {
      "main": [
        []
      ]
    }
  }
}