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通过Twilio和Redis缓冲消息增强客户聊天体验

高级

这是一个Support, Product, AI领域的自动化工作流，包含 18 个节点。主要使用 If, Set, Wait, Redis, Twilio 等节点，结合人工智能技术实现智能自动化。 使用Twilio和Redis缓冲消息功能增强客户聊天体验

前置要求
  • •Redis 服务器连接信息
  • •OpenAI API Key

使用的节点 (18)

If
Set
NoOp
Wait
Redis
Twilio
StickyNote
TwilioTrigger
Agent
LmChatOpenAi
MemoryManager
MemoryBufferWindow

分类

客户支持
产品
人工智能
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "meta": {
    "instanceId": "26ba763460b97c249b82942b23b6384876dfeb9327513332e743c5f6219c2b8e"
  },
  "nodes": [
    {
      "id": "d61d8ff3-532a-4b0d-a5a7-e02d2e79ddce",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        2660,
        480
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b6d5c1cf-b4a1-4901-b001-0c375747ee63",
      "name": "无操作，不执行任何操作",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1660,
        520
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "f4e08e32-bb96-4b5d-852e-26ad6fec3c8c",
      "name": "添加到消息堆栈",
      "type": "n8n-nodes-base.redis",
      "position": [
        1340,
        200
      ],
      "parameters": {
        "list": "=chat-buffer:{{ $json.From }}",
        "tail": true,
        "operation": "push",
        "messageData": "={{ $json.Body }}"
      },
      "credentials": {
        "redis": {
          "id": "zU4DA70qSDrZM1El",
          "name": "Redis account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "181ae99e-ebe7-4e99-b5a5-999acc249621",
      "name": "是否继续？",
      "type": "n8n-nodes-base.if",
      "position": [
        1660,
        360
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "ec39573f-f92a-4fe4-a832-0a137de8e7d0",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $('Get Latest Message Stack').item.json.messages.last() }}",
              "rightValue": "={{ $('Twilio Trigger').item.json.Body }}"
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "640c63ca-2798-48a9-8484-b834c1a36301",
      "name": "窗口缓冲内存",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2780,
        480
      ],
      "parameters": {
        "sessionKey": "=chat-debouncer:{{ $('Twilio Trigger').item.json.From }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.2
    },
    {
      "id": "123c35c5-f7b2-4b4d-b220-0e5273e25115",
      "name": "Twilio 触发器",
      "type": "n8n-nodes-base.twilioTrigger",
      "position": [
        940,
        360
      ],
      "webhookId": "0ca3da0e-e4e1-4e94-8380-06207bf9b429",
      "parameters": {
        "updates": [
          "com.twilio.messaging.inbound-message.received"
        ]
      },
      "credentials": {
        "twilioApi": {
          "id": "TJv4H4lXxPCLZT50",
          "name": "Twilio account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "f4e86455-7f4d-4401-8f61-a859be1433a9",
      "name": "获取最新消息堆栈",
      "type": "n8n-nodes-base.redis",
      "position": [
        1500,
        360
      ],
      "parameters": {
        "key": "=chat-buffer:{{ $json.From }}",
        "keyType": "list",
        "options": {},
        "operation": "get",
        "propertyName": "messages"
      },
      "credentials": {
        "redis": {
          "id": "zU4DA70qSDrZM1El",
          "name": "Redis account"
        }
      },
      "typeVersion": 1,
      "alwaysOutputData": false
    },
    {
      "id": "02f8e7f5-12b4-4a5a-9ce9-5f0558e447aa",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1232.162872321277,
        -50.203627749982275
      ],
      "parameters": {
        "color": 7,
        "width": 632.8309394802918,
        "height": 766.7069233634998,
        "content": "## 步骤 2. 缓冲传入消息"
      },
      "typeVersion": 1
    },
    {
      "id": "311c0d69-a735-4435-91b6-e80bf7d4c012",
      "name": "发送回复",
      "type": "n8n-nodes-base.twilio",
      "position": [
        3000,
        320
      ],
      "parameters": {
        "to": "={{ $('Twilio Trigger').item.json.From }}",
        "from": "={{ $('Twilio Trigger').item.json.To }}",
        "message": "={{ $json.output }}",
        "options": {}
      },
      "credentials": {
        "twilioApi": {
          "id": "TJv4H4lXxPCLZT50",
          "name": "Twilio account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "c0e0cd08-66e3-4ca3-9441-8436c0d9e664",
      "name": "等待 5 秒",
      "type": "n8n-nodes-base.wait",
      "position": [
        1340,
        360
      ],
      "webhookId": "d486979c-8074-4ecb-958e-fcb24455086b",
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "c7959fa2-69a5-46b4-8e67-1ef824860f4e",
      "name": "获取聊天历史",
      "type": "@n8n/n8n-nodes-langchain.memoryManager",
      "position": [
        2000,
        280
      ],
      "parameters": {
        "options": {
          "groupMessages": true
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "55933c54-5546-4770-8b36-a31496163528",
      "name": "窗口缓冲记忆1",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2000,
        420
      ],
      "parameters": {
        "sessionKey": "=chat-debouncer:{{ $('Twilio Trigger').item.json.From }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.2
    },
    {
      "id": "459c0181-d239-4eec-88b6-c9603868d518",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        774.3250485705519,
        198.07493876489747
      ],
      "parameters": {
        "color": 7,
        "width": 431.1629802181097,
        "height": 357.49804533541777,
        "content": "## 步骤 1. 监听 Twilio 消息"
      },
      "typeVersion": 1
    },
    {
      "id": "e06313a9-066a-4387-a36c-a6c6ff57d6f9",
      "name": "便签2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1900,
        80
      ],
      "parameters": {
        "color": 7,
        "width": 618.970917763344,
        "height": 501.77420646931444,
        "content": "## 步骤 3. 获取自上次回复以来的消息"
      },
      "typeVersion": 1
    },
    {
      "id": "601a71f6-c6f8-4b73-98c7-cfa11b1facaa",
      "name": "获取消息缓冲区",
      "type": "n8n-nodes-base.set",
      "position": [
        2320,
        280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "01434acb-c224-46d2-99b0-7a81a2bb50c5",
              "name": "messages",
              "type": "string",
              "value": "={{\n$('Get Latest Message Stack').item.json.messages\n  .slice(\n    $('Get Latest Message Stack').item.json.messages.lastIndexOf(\n      $('Get Chat History').item.json.messages.last().human\n      || $('Twilio Trigger').item.json.chatInput\n    ),\n    $('Get Latest Message Stack').item.json.messages.length\n  )\n  .join('\\n')\n}}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "9e49f2de-89e6-4152-8e9c-ed47c5fc4654",
      "name": "便签3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2549,
        120
      ],
      "parameters": {
        "color": 7,
        "width": 670.2274698011594,
        "height": 522.5993538768389,
        "content": "## 步骤 4. 为多条消息发送单一智能体回复"
      },
      "typeVersion": 1
    },
    {
      "id": "be13c74a-467c-4ab1-acca-44878c68dba4",
      "name": "便签4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        380,
        80
      ],
      "parameters": {
        "width": 375.55385425077225,
        "height": 486.69228315530853,
        "content": "## 试试看！"
      },
      "typeVersion": 1
    },
    {
      "id": "334d38e1-ec16-46f2-a57d-bf531adb8d3d",
      "name": "AI Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        2660,
        320
      ],
      "parameters": {
        "text": "={{ $json.messages }}",
        "agent": "conversationalAgent",
        "options": {},
        "promptType": "define"
      },
      "typeVersion": 1.6
    }
  ],
  "pinData": {},
  "connections": {
    "AI Agent": {
      "main": [
        [
          {
            "node": "Send Reply",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Twilio Trigger": {
      "main": [
        [
          {
            "node": "Add to Messages Stack",
            "type": "main",
            "index": 0
          },
          {
            "node": "Wait 5 seconds",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Wait 5 seconds": {
      "main": [
        [
          {
            "node": "Get Latest Message Stack",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get Chat History": {
      "main": [
        [
          {
            "node": "Get Messages Buffer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Should Continue?": {
      "main": [
        [
          {
            "node": "Get Chat History",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "No Operation, do nothing",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Get Messages Buffer": {
      "main": [
        [
          {
            "node": "AI Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Window Buffer Memory": {
      "ai_memory": [
        [
          {
            "node": "AI Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Window Buffer Memory1": {
      "ai_memory": [
        [
          {
            "node": "Get Chat History",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Get Latest Message Stack": {
      "main": [
        [
          {
            "node": "Should Continue?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

高级 - 客户支持, 产品, 人工智能

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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难度等级
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节点数量18
分类3
节点类型12
难度说明

适合高级用户，包含 16+ 个节点的复杂工作流

作者
Jimleuk

Jimleuk

@jimleuk

Freelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk

外部链接
在 n8n.io 查看 →

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