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ServiceNow事件通知到Slack工作流

中级

这是一个IT Ops领域的自动化工作流，包含 14 个节点。主要使用 If, Sort, Slack, DateTime, ServiceNow 等节点。 ServiceNow事件通知到Slack工作流

前置要求
  • •Slack Bot Token 或 Webhook URL

使用的节点 (14)

If
NoOp
Sort
Slack
DateTime
ServiceNow
StickyNote
ManualTrigger
ScheduleTrigger

分类

IT 运维
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "meta": {
    "instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
  },
  "nodes": [
    {
      "id": "93963e3d-bd30-4a0f-ba56-7896cd19d2ae",
      "name": "当点击\"测试工作流\"时",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -660,
        160
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "c459e403-01b8-43dd-8065-1f8dcb77bcc0",
      "name": "每 5 分钟运行",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -660,
        -40
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "minutes"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "7cabd06a-7898-4789-9671-78f0b6fcac2a",
      "name": "获取 5 分钟前时间戳",
      "type": "n8n-nodes-base.dateTime",
      "position": [
        -320,
        40
      ],
      "parameters": {
        "options": {},
        "duration": 5,
        "timeUnit": "minutes",
        "magnitude": "={{ $now.toUTC() }}",
        "operation": "subtractFromDate",
        "outputFieldName": "queryDate"
      },
      "typeVersion": 2
    },
    {
      "id": "5f21f279-3608-41bf-8986-47832aa0f1f2",
      "name": "从 ServiceNow 获取事件",
      "type": "n8n-nodes-base.serviceNow",
      "onError": "continueErrorOutput",
      "position": [
        -100,
        40
      ],
      "parameters": {
        "options": {
          "sysparm_query": "=sys_created_on>={{ $json.queryDate }}",
          "sysparm_display_value": "true"
        },
        "resource": "incident",
        "operation": "getAll",
        "authentication": "basicAuth"
      },
      "credentials": {
        "serviceNowBasicApi": {
          "id": "wjkWiUNQxo5PzTIb",
          "name": "ServiceNow Basic Auth account"
        }
      },
      "typeVersion": 1,
      "alwaysOutputData": true
    },
    {
      "id": "19fc7c77-e2b0-495d-bb7b-7bc7a7d87805",
      "name": "检查是否有新事件",
      "type": "n8n-nodes-base.if",
      "position": [
        160,
        -40
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "09750510-4604-4372-9cdc-d8055adae12a",
              "operator": {
                "type": "string",
                "operation": "exists",
                "singleValue": true
              },
              "leftValue": "={{ $json.sys_id }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "53e120d8-3022-46c0-8524-2c14f30d2c1a",
      "name": "ServiceNow 出错时发布错误消息",
      "type": "n8n-nodes-base.slack",
      "position": [
        480,
        760
      ],
      "webhookId": "0fba7a73-b273-4d52-863f-9a1b3ff75266",
      "parameters": {
        "text": "🚨 Issue connecting to ServiceNow. Please investigate error in n8n. 🚨",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C086LRRQZQB",
          "cachedResultName": "incident-notifications"
        },
        "otherOptions": {
          "mrkdwn": true,
          "includeLinkToWorkflow": false
        }
      },
      "credentials": {
        "slackApi": {
          "id": "K04E2FxPZozHux9J",
          "name": "ServiceNow Bot"
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "0784e71c-208d-4442-b355-3f1f076d9846",
      "name": "按升序排序事件",
      "type": "n8n-nodes-base.sort",
      "position": [
        511,
        -271
      ],
      "parameters": {
        "options": {},
        "sortFieldsUi": {
          "sortField": [
            {
              "fieldName": "number"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "8435a455-0ea3-4443-8370-ec2e4c392e2f",
      "name": "将事件详情发布到 Slack 频道",
      "type": "n8n-nodes-base.slack",
      "position": [
        731,
        -271
      ],
      "webhookId": "245d019e-7762-4e4a-861e-6181f1dcc7f2",
      "parameters": {
        "select": "channel",
        "blocksUi": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"header\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\"text\": \"ServiceNow Incident Notification\",\n\t\t\t\t\"emoji\": true\n\t\t\t}\n\t\t},\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"fields\": [\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Incident ID:*\\n{{ $('Get Incidents from ServiceNow').item.json.number }}\"\n\t\t\t\t},\n{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Description:*\\n{{ $('Get Incidents from ServiceNow').item.json.short_description }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Severity:*\\n{{ $('Get Incidents from ServiceNow').item.json.severity }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Caller:*\\n{{ $('Get Incidents from ServiceNow').item.json.caller_id.display_value }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Priority:*\\n{{ $('Get Incidents from ServiceNow').item.json.priority }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*State:*\\n{{ $('Get Incidents from ServiceNow').item.json.incident_state }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Category:*\\n{{ $('Get Incidents from ServiceNow').item.json.category }}\"\n\t\t\t\t},\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\t\"text\": \"*Date Opened:*\\n{{ $('Get Incidents from ServiceNow').item.json.opened_at }}\"\n\t\t\t\t}\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"type\": \"actions\",\n\t\t\t\"elements\": [\n\t\t\t\t{\n\t\t\t\t\t\"type\": \"button\",\n\t\t\t\t\t\"text\": {\n\t\t\t\t\t\t\"type\": \"plain_text\",\n\t\t\t\t\t\t\"text\": \"View Incident\",\n\t\t\t\t\t\t\"emoji\": true\n\t\t\t\t\t},\n\t\t\t\t\t\"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Get Incidents from ServiceNow').item.json.sys_id }}\",\n\t\t\t\t\t\"action_id\": \"view_incident\"\n\t\t\t\t}\n\t\t\t]\n\t\t}\n\t]\n}",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C086LRRQZQB",
          "cachedResultName": "incident-notifications"
        },
        "messageType": "block",
        "otherOptions": {
          "includeLinkToWorkflow": false
        }
      },
      "credentials": {
        "slackApi": {
          "id": "K04E2FxPZozHux9J",
          "name": "ServiceNow Bot"
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "aa526b18-d259-4304-9faa-4375bee83c50",
      "name": "无事件，不执行任何操作",
      "type": "n8n-nodes-base.noOp",
      "position": [
        500,
        200
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "2798711d-1788-4126-a576-cdef6c495bd7",
      "name": "便签11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        400,
        -720
      ],
      "parameters": {
        "color": 7,
        "width": 543.0448479049971,
        "height": 635.2493225262418,
        "content": "![Slack](https://uploads.n8n.io/templates/slack.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "499f5f1e-617b-429d-9760-dc264870e269",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -400,
        -416.5936589599954
      ],
      "parameters": {
        "color": 7,
        "width": 792.7994376824845,
        "height": 651.0105345024904,
        "content": "![Servicenow](https://uploads.n8n.io/templates/servicenow.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "c6f1dd80-ed5b-4e29-add1-a38a46338150",
      "name": "便签12",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        400,
        380
      ],
      "parameters": {
        "color": 7,
        "width": 540.6200460624971,
        "height": 560.0562505318285,
        "content": "![Slack](https://uploads.n8n.io/templates/slack.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "1ea0684a-9d7e-4f47-a7b0-9cb22bb6b934",
      "name": "便签5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        -420
      ],
      "parameters": {
        "color": 7,
        "width": 382.98284329874696,
        "height": 746.70974187249,
        "content": "![n8n](https://uploads.n8n.io/templates/n8n.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "1a3e7b4c-60ce-449c-9f6a-2a1bc42b748d",
      "name": "便签6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        400,
        -80
      ],
      "parameters": {
        "color": 7,
        "width": 540.5949630612389,
        "height": 442.9500589573929,
        "content": "![n8n](https://uploads.n8n.io/templates/n8n.png)"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Run Every 5 Minutes": {
      "main": [
        [
          {
            "node": "Get 5 Minute Ago Timestamp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if New Incidents": {
      "main": [
        [
          {
            "node": "Sort Incidents in Ascending Order",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "No Incidents, Do Nothing",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get 5 Minute Ago Timestamp": {
      "main": [
        [
          {
            "node": "Get Incidents from ServiceNow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get Incidents from ServiceNow": {
      "main": [
        [
          {
            "node": "Check if New Incidents",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Post Error Message if Error with ServiceNow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Sort Incidents in Ascending Order": {
      "main": [
        [
          {
            "node": "Post Incident Details to Slack Channel",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When clicking ‘Test workflow’": {
      "main": [
        [
          {
            "node": "Get 5 Minute Ago Timestamp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

中级 - IT 运维

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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个人效率
工作流信息
难度等级
中级
节点数量14
分类1
节点类型9
难度说明

适合有一定经验的用户，包含 6-15 个节点的中等复杂度工作流

作者
Angel Menendez

Angel Menendez

@djangelic

Angel Menendez is a Staff Developer Advocate at n8n.io, specializing in low-code tools for cybersecurity workflows. From Puerto Rico, Angel's tech journey began by helping his father translate technical books. He later started a web development business and transitioned from a career as a flight attendant to cybersecurity engineering. His workflows have saved companies significant time. Outside work, Angel enjoys time with his two sons, riding electric bikes, reading, and exploring new places.

外部链接
在 n8n.io 查看 →

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