使用斜杠命令在Slack中显示ServiceNow事件详情
中级
这是一个Support领域的自动化工作流，包含 10 个节点。主要使用 Set, Switch, Webhook, ServiceNow, RespondToWebhook 等节点。 使用斜杠命令在Slack中显示ServiceNow事件详情
前置要求
- •HTTP Webhook 端点（n8n 会自动生成）
分类
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "eece2f27-2a2f-4207-a756-c3b8062c0028",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
0
],
"webhookId": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"parameters": {
"path": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "3a710d14-a56b-4a9a-a30a-f298de68d92b",
"name": "从响应中提取事件ID",
"type": "n8n-nodes-base.set",
"position": [
200,
0
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "38125eed-d2ab-4a69-b48f-97cb8d1905b1",
"name": "incident_id",
"type": "string",
"value": "={{ $json.body.text }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "cf285efd-f722-4c26-9b64-0b91206c739c",
"name": "在ServiceNow中搜索事件",
"type": "n8n-nodes-base.serviceNow",
"onError": "continueRegularOutput",
"position": [
440,
0
],
"parameters": {
"options": {
"sysparm_query": "=GOTOnumber={{ $json.incident_id }}",
"sysparm_display_value": "true"
},
"resource": "incident",
"operation": "getAll",
"authentication": "basicAuth"
},
"credentials": {
"serviceNowBasicApi": {
"id": "wjkWiUNQxo5PzTIb",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "84fbfbe2-e922-439e-aa33-7c70ebc2215d",
"name": "将事件详情发送到Slack",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
180
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n \"response_type\": \"in_channel\",\n \"blocks\": [\n {\n \"type\": \"header\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"ServiceNow Incident Notification\",\n \"emoji\": true\n }\n },\n {\n \"type\": \"section\",\n \"fields\": [\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n }\n ]\n },\n {\n \"type\": \"actions\",\n \"elements\": [\n {\n \"type\": \"button\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"View Incident\",\n \"emoji\": true\n },\n \"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n \"action_id\": \"view_incident\"\n }\n ]\n }\n ]\n}"
},
"typeVersion": 1.1
},
{
"id": "2bfefc69-8b4e-4bc2-8fea-1216aa95e58b",
"name": "通知用户未找到事件",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
0
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
"typeVersion": 1.1
},
{
"id": "47e3fdb0-9824-4b95-b794-972adadcfe5c",
"name": "通知用户ServiceNow出现错误",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
-180
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
"typeVersion": 1.1
},
{
"id": "a64be48f-c318-41f0-950f-d5c545b56001",
"name": "便利贴12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
-400
],
"parameters": {
"color": 7,
"width": 431.79628558910616,
"height": 756.5967348425984,
"content": ""
},
"typeVersion": 1
},
{
"id": "1434eb2a-5a9c-47f4-9e69-abaca2047c65",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
378.80172279482787,
-402.30436380125093
],
"parameters": {
"color": 7,
"width": 390.19827720517213,
"height": 753.3043638012509,
"content": ""
},
"typeVersion": 1
},
{
"id": "b5a063f6-3676-4ff0-b1ca-944e8285db0d",
"name": "便利贴11",
"type": "n8n-nodes-base.stickyNote",
"position": [
777,
-646.1743824166542
],
"parameters": {
"color": 7,
"width": 448,
"height": 998.1743824166542,
"content": ""
},
"typeVersion": 1
},
{
"id": "907e9461-2cf8-4c2a-8d25-38a319861937",
"name": "解析ServiceNow响应",
"type": "n8n-nodes-base.switch",
"position": [
640,
0
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "ServiceNow Error",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.error }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Not Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6d9ff397-8bb6-41df-979c-4eb7ef16bfc1",
"operator": {
"type": "string",
"operation": "notExists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "aed034ac-8a45-44d5-9734-813a36aeadaa",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
}
],
"pinData": {},
"connections": {
"Webhook": {
"main": [
[
{
"node": "Extract Incident ID from Response",
"type": "main",
"index": 0
}
]
]
},
"Parse ServiceNow Response": {
"main": [
[
{
"node": "Notify User of Error with ServiceNow",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify User no Incident was Found",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Incident Details to Slack",
"type": "main",
"index": 0
}
]
]
},
"Extract Incident ID from Response": {
"main": [
[
{
"node": "Search For Incident in ServiceNow",
"type": "main",
"index": 0
}
]
]
},
"Search For Incident in ServiceNow": {
"main": [
[
{
"node": "Parse ServiceNow Response",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 客户支持
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量10
分类1
节点类型6
作者
Angel Menendez
@djangelicAngel Menendez is a Staff Developer Advocate at n8n.io, specializing in low-code tools for cybersecurity workflows. From Puerto Rico, Angel's tech journey began by helping his father translate technical books. He later started a web development business and transitioned from a career as a flight attendant to cybersecurity engineering. His workflows have saved companies significant time. Outside work, Angel enjoys time with his two sons, riding electric bikes, reading, and exploring new places.
外部链接
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