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Voiceflow演示支持聊天机器人

高级

这是一个Engineering, Support, Product领域的自动化工作流,包含 33 个节点。主要使用 If, Set, Webhook, Airtable, HttpRequest 等节点。 Voiceflow演示支持聊天机器人

前置要求
  • HTTP Webhook 端点(n8n 会自动生成)
  • Airtable API Key
  • 可能需要目标 API 的认证凭证
  • Google Sheets API 凭证
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
  "meta": {
    "instanceId": "cb484ba7b742928a2048bf8829668bed5b5ad9787579adea888f05980292a4a7",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "15f8f140-66b6-4c83-8a33-cf8cafdc32d4",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        -740
      ],
      "parameters": {
        "color": 7,
        "width": 1440,
        "height": 620,
        "content": "![voiceflow](https://uploads.n8n.io/templates/voiceflow.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "00b35d71-a6e6-43e8-a57b-a29a0c476b23",
      "name": "检查是否找到用户",
      "type": "n8n-nodes-base.if",
      "position": [
        380,
        -380
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "bddfa253-24c6-430e-9a13-f07daf8c1513",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.Name }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "83d5be62-92f2-4018-bb5e-e4c068223370",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        -80
      ],
      "parameters": {
        "color": 7,
        "width": 1460,
        "height": 540,
        "content": "![zendesk](https://uploads.n8n.io/templates/zendesk.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "19f99374-82a6-4978-a159-9b68accda619",
      "name": "便签2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        480
      ],
      "parameters": {
        "color": 7,
        "width": 1920,
        "height": 700,
        "content": "![Gcal](https://uploads.n8n.io/templates/calendar.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "ad83adab-eecb-49f7-ba95-b53889f8dded",
      "name": "便签3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        1220
      ],
      "parameters": {
        "color": 7,
        "width": 900,
        "height": 540,
        "content": "![voiceflow](https://uploads.n8n.io/templates/airtable.png)"
      },
      "typeVersion": 1
    },
    {
      "id": "4b224fd9-d056-4f2a-aa91-aa4cbee4c44a",
      "name": "检查是否可用",
      "type": "n8n-nodes-base.if",
      "position": [
        520,
        800
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "d1c61a1f-0265-4eb5-918f-3111e916387f",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ $json.available }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "60067000-0c90-4a9d-bf11-e22a864b0ad8",
      "name": "检查格式错误的日期",
      "type": "n8n-nodes-base.if",
      "position": [
        100,
        880
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "f055e64e-a1d2-4213-9d5c-1d1069cb582c",
              "operator": {
                "type": "dateTime",
                "operation": "after"
              },
              "leftValue": "={{ $json.availability }}",
              "rightValue": "={{ $now }}"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "ad9f1857-2179-4d1d-ac25-04975b23390f",
      "name": "创建工单",
      "type": "n8n-nodes-base.httpRequest",
      "onError": "continueRegularOutput",
      "position": [
        340,
        180
      ],
      "parameters": {
        "url": "https://n8n8688.zendesk.com/api/v2/tickets",
        "method": "POST",
        "options": {
          "redirect": {
            "redirect": {}
          }
        },
        "jsonBody": "={\n  \"ticket\": {\n    \"requester_id\": \"{{ $json.user.id }}\",\n    \"subject\": \"New TechFin Customer Ticket for {{ $json.user.name }}\",\n    \"comment\": {\n      \"body\": \"{{ $('Extract Zendesk Fields').item.json.body.summary }}\\n\\n{{ $('Extract Zendesk Fields').item.json.body.transcript.replace(/\\n/g, \"\\\\n\").replace(/\\\\'/g, \"\\\\'\").replace(/\\\\\"/g, '\\\\\"').replace(/\\\\&/g, \"\\\\&\").replace(/\\\\r/g, \"\\\\r\").replace(/\\\\t/g, \"\\\\t\").replace(/\\\\b/g, \"\\\\b\").replace(/\\\\f/g, \"\\\\f\") }}\"\n    }\n  }\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "predefinedCredentialType",
        "headerParameters": {
          "parameters": [
            {
              "name": "Accept",
              "value": "application/json"
            }
          ]
        },
        "nodeCredentialType": "zendeskApi"
      },
      "credentials": {
        "zendeskApi": {
          "id": "ROx0ipJapRomRxEX",
          "name": "Zendesk Demo Access"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "5b5c0f60-4495-4040-9926-194b672e6850",
      "name": "在数据库中创建客户",
      "type": "n8n-nodes-base.httpRequest",
      "onError": "continueRegularOutput",
      "position": [
        120,
        180
      ],
      "parameters": {
        "url": "https://n8n8688.zendesk.com/api/v2/users/create_or_update",
        "method": "POST",
        "options": {},
        "jsonBody": "={\n  \"user\": {\n    \"email\": \"{{ $json.body.email }}\",\n    \"identities\": [\n      {\n        \"type\": \"email\",\n        \"value\": \"{{ $json.body.email }}\"\n      }\n    ],\n    \"name\": \"{{ $json.body.name }}\"\n  }\n}",
        "sendBody": true,
        "specifyBody": "json",
        "authentication": "predefinedCredentialType",
        "nodeCredentialType": "zendeskApi"
      },
      "credentials": {
        "zendeskApi": {
          "id": "ROx0ipJapRomRxEX",
          "name": "Zendesk Demo Access"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "3e5dd684-ee28-4431-849b-c8ab42bd93a0",
      "name": "检查是否提交成功",
      "type": "n8n-nodes-base.if",
      "position": [
        540,
        180
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "1ff20679-9964-4ac9-933e-c370c2ef72c1",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.ticket.url }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "c2fac290-0e6e-4b36-864e-f6bb2d25753c",
      "name": "工单创建成功",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        800,
        80
      ],
      "parameters": {
        "options": {},
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"SUCCESS_TICKET_SUBMITTED\"\n}"
      },
      "typeVersion": 1.1
    },
    {
      "id": "71a2c455-5de7-455c-9bed-b710a09c3d07",
      "name": "创建工单时出错",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        800,
        260
      ],
      "parameters": {
        "options": {
          "responseCode": 400
        },
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"TICKET_ERROR\"\n}"
      },
      "typeVersion": 1.1
    },
    {
      "id": "fcd6ceca-d231-4c49-bb1c-716d239dc0c4",
      "name": "Airtable 端点",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -300,
        1560
      ],
      "webhookId": "9a52822c-0304-4dad-a86a-ae662161243c",
      "parameters": {
        "path": "9a52822c-0304-4dad-a86a-ae662161243c",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 2
    },
    {
      "id": "53783abf-8254-46e2-8b1f-c797f880fa1b",
      "name": "Gcal 端点",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        800
      ],
      "webhookId": "c1020b94-603c-4981-ab48-51e208d17223",
      "parameters": {
        "path": "c1020b94-603c-4981-ab48-51e208d17223",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "df6a885b-d9ea-4033-bb2d-6a222ca9153f",
      "name": "Zendesk 端点",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -320,
        180
      ],
      "webhookId": "9c15c8ac-8f3a-40d3-8ad5-e40468388968",
      "parameters": {
        "path": "9c15c8ac-8f3a-40d3-8ad5-e40468388968",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "993c83c7-c376-4bc8-8cb9-995de92d6c4e",
      "name": "Voiceflow 端点",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -320,
        -380
      ],
      "webhookId": "d9b20efe-9bb4-4d8b-b9aa-d568f43f78ea",
      "parameters": {
        "path": "d9b20efe-9bb4-4d8b-b9aa-d568f43f78ea",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "399c2471-3a3d-458a-bb5d-a0a5e42f3121",
      "name": "提取电话号码",
      "type": "n8n-nodes-base.set",
      "position": [
        -100,
        -380
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "90de9dcb-1ab6-43d6-999e-6672fbd81f2a",
              "name": "query.phone_number",
              "type": "string",
              "value": "={{ $json.query.phone_number.replace(/^\\+/, '') }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "3391ccd4-cf64-4f48-9cfc-9a02131c37b6",
      "name": "提取 Zendesk 字段",
      "type": "n8n-nodes-base.set",
      "position": [
        -100,
        180
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "3490074c-304b-4424-b724-74afba26f71e",
              "name": "body.email",
              "type": "string",
              "value": "={{ $json.body.email }}"
            },
            {
              "id": "0b5d31dc-029b-4055-91f3-55d820b43cdb",
              "name": "body.name",
              "type": "string",
              "value": "={{ $json.body.name }}"
            },
            {
              "id": "79ba72a8-42ff-481e-9ca8-6d9237ba84d8",
              "name": "body.transcript",
              "type": "string",
              "value": "={{ $json.body.transcript }}"
            },
            {
              "id": "77aeef5e-fb51-46d9-a66f-03bc7fe29ac7",
              "name": "body.summary",
              "type": "string",
              "value": "={{ $json.body.summary }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "63789194-f11c-42f1-8075-849ba1fedfd7",
      "name": "提取 Gcal 数据",
      "type": "n8n-nodes-base.set",
      "onError": "continueRegularOutput",
      "position": [
        -120,
        800
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0e95ac3-08a7-48ad-917a-9736f6e07cd2",
              "name": "availability",
              "type": "string",
              "value": "={{ $json.query.datetime.toDateTime() }}"
            },
            {
              "id": "ddc4b463-2acc-45bd-9d09-fee782ab1879",
              "name": "query.name",
              "type": "string",
              "value": "={{ $json.query.name }}"
            },
            {
              "id": "3f4cbd33-fa49-4a0e-bd48-919ab7224684",
              "name": "query.email",
              "type": "string",
              "value": "={{ $json.query.email }}"
            },
            {
              "id": "1027589d-b475-4330-9686-9b7a9e7ece8f",
              "name": "query.summary",
              "type": "string",
              "value": "={{ $json.query.summary }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "alwaysOutputData": true
    },
    {
      "id": "813b50b7-2255-441a-8ad6-15cde81ec14d",
      "name": "提取 Airtable 数据",
      "type": "n8n-nodes-base.set",
      "position": [
        -80,
        1560
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "6f121f9b-6692-41fa-849b-f613d9fe9009",
              "name": "phone",
              "type": "string",
              "value": "={{ $json.query.phone }}"
            },
            {
              "id": "acec6f45-271d-4f6a-bf29-e8ea1f5d9fa7",
              "name": "summary",
              "type": "string",
              "value": "={{ $json.query.summary }}"
            },
            {
              "id": "e76573ec-3884-4fe8-b34f-19b77022ba31",
              "name": "transcript",
              "type": "string",
              "value": "={{ $json.query.transcript }}"
            },
            {
              "id": "a3951676-739a-4641-99b1-ed7f5fcbf08d",
              "name": "type",
              "type": "string",
              "value": "={{ $json.query.type }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "830ee1b3-2bc3-4809-a0e7-c9c966053fbe",
      "name": "创建 Airtable 数据",
      "type": "n8n-nodes-base.airtable",
      "position": [
        180,
        1560
      ],
      "parameters": {
        "base": {
          "__rl": true,
          "mode": "list",
          "value": "app9dFu44S5VTIFRV",
          "cachedResultUrl": "https://airtable.com/app9dFu44S5VTIFRV",
          "cachedResultName": "Product Customer Analysis"
        },
        "table": {
          "__rl": true,
          "mode": "list",
          "value": "tblXGczD6wjZ6ZNko",
          "cachedResultUrl": "https://airtable.com/app9dFu44S5VTIFRV/tblXGczD6wjZ6ZNko",
          "cachedResultName": "Table 1"
        },
        "columns": {
          "value": {
            "Phone": "={{ $json.phone }}",
            "Summary": "={{ $json.summary }}",
            "Transcript": "={{ $json.transcript }}",
            "Customer Type": "={{ $json.type }}"
          },
          "schema": [
            {
              "id": "Phone",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Phone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Transcript",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Transcript",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Type",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Customer Type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "create"
      },
      "credentials": {
        "airtableTokenApi": {
          "id": "ZwK7ZfD79dhUdsUc",
          "name": "n8n voiceflow demo"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "42f007f1-3929-4d65-a3b5-c60693da3ad3",
      "name": "在 Google Sheets 中查询电话号码",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        160,
        -380
      ],
      "parameters": {
        "options": {},
        "filtersUI": {
          "values": [
            {
              "lookupValue": "={{ $json.query.phone_number }}",
              "lookupColumn": "Phone Number"
            }
          ]
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw/edit?usp=drivesdk",
          "cachedResultName": "Customer Database"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "4ZBfVX71VUd6pRy3",
          "name": "Google Sheets Angel Access"
        }
      },
      "typeVersion": 4.5,
      "alwaysOutputData": true
    },
    {
      "id": "d0948a72-c8a8-48f6-b5d8-adb52a44a169",
      "name": "使用客户数据响应 Webhook",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        640,
        -520
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "12e0e2b3-90e1-4b77-a6bb-12dc4603d4f7",
      "name": "使用错误响应 Webhook",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        780,
        -280
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "9de11b89-bbe8-4ce4-9838-27e497146966",
      "name": "设置错误数据",
      "type": "n8n-nodes-base.set",
      "position": [
        620,
        -280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "1ec3d6bd-41d8-489b-8c52-73c88267e0bd",
              "name": "row_number",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "bfd6215e-f4ed-4d75-b9ae-d5925f87eb98",
              "name": "Name",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "e06fc869-57e7-4dc5-b563-4d093be654ab",
              "name": "Email Address",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "ae1a429b-1c21-4dcb-bf68-e0c01732ec5e",
              "name": "Tier",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "879369f3-79f7-4420-bcec-b72f67212297",
              "name": "Phone Number",
              "type": "string",
              "value": "NOT_FOUND"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "37b2289b-bc9a-440f-9974-fffe433c2069",
      "name": "检查日历可用性",
      "type": "n8n-nodes-base.googleCalendar",
      "position": [
        300,
        800
      ],
      "parameters": {
        "options": {},
        "timeMax": "={{ $json.availability.toDateTime().plus(30, 'minutes') }}",
        "timeMin": "={{ $json.availability }}",
        "calendar": {
          "__rl": true,
          "mode": "list",
          "value": "angel@n8n.io",
          "cachedResultName": "angel@n8n.io"
        },
        "resource": "calendar"
      },
      "credentials": {
        "googleCalendarOAuth2Api": {
          "id": "zjwDrLg8gSlOpOQI",
          "name": "Google Calendar account 9"
        }
      },
      "typeVersion": 1.3
    },
    {
      "id": "52732530-e120-4403-b623-e087a0005383",
      "name": "创建日历事件",
      "type": "n8n-nodes-base.googleCalendar",
      "position": [
        800,
        680
      ],
      "parameters": {
        "end": "={{ $('Extract Gcal Data').item.json.availability.toDateTime().plus(30, 'minutes') }}",
        "start": "={{ $('Extract Gcal Data').item.json.availability }}",
        "calendar": {
          "__rl": true,
          "mode": "list",
          "value": "angel@n8n.io",
          "cachedResultName": "angel@n8n.io"
        },
        "additionalFields": {
          "summary": "=TechFin Enterprise Customer Success Meeting with {{ $('Extract Gcal Data').item.json.query.name }}",
          "attendees": [
            "={{ $('Extract Gcal Data').item.json.query.email }}"
          ],
          "description": "={{ $('Extract Gcal Data').item.json.query.summary }}"
        }
      },
      "credentials": {
        "googleCalendarOAuth2Api": {
          "id": "zjwDrLg8gSlOpOQI",
          "name": "Google Calendar account 9"
        }
      },
      "typeVersion": 1.3
    },
    {
      "id": "643a6c39-f70d-4453-be96-54eadb0b9667",
      "name": "设置日历成功消息",
      "type": "n8n-nodes-base.set",
      "position": [
        1020,
        680
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "759c2ab4-bc39-4f7c-b585-212d6d6e9ab5",
              "name": "status",
              "type": "string",
              "value": "MEETING_BOOKED_SUCCESSFULLY"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "10b7bdfc-15a9-4d3c-9c58-e7f0d7356d98",
      "name": "响应成功",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        1240,
        680
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "4c8de5b6-d11f-454e-b198-eb7ea4bf8151",
      "name": "设置日历错误数据",
      "type": "n8n-nodes-base.set",
      "position": [
        800,
        920
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "759c2ab4-bc39-4f7c-b585-212d6d6e9ab5",
              "name": "status",
              "type": "string",
              "value": "CSM_UNAVAILABLE"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "b8d54018-4f15-41d7-bc74-e5fa42c2eae8",
      "name": "响应日历错误数据",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        1040,
        920
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "1be55353-b20d-41aa-bd82-c5a21ec1ca56",
      "name": "设置无效数据错误",
      "type": "n8n-nodes-base.set",
      "position": [
        320,
        1020
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "759c2ab4-bc39-4f7c-b585-212d6d6e9ab5",
              "name": "status",
              "type": "string",
              "value": "INVALID_DATA_ERROR"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "a4e01bfd-4f65-457e-bf84-8140f2d58168",
      "name": "响应通用错误",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        500,
        1020
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    }
  ],
  "pinData": {},
  "connections": {
    "Create Ticket": {
      "main": [
        [
          {
            "node": "Check if submitted succesfully",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Gcal Endpoint": {
      "main": [
        [
          {
            "node": "Extract Gcal Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Error Data": {
      "main": [
        [
          {
            "node": "Respond to Webhook with Error",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Zendesk Endpoint": {
      "main": [
        [
          {
            "node": "Extract Zendesk Fields",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Airtable Endpoint": {
      "main": [
        [
          {
            "node": "Extract Airtable Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Gcal Data": {
      "main": [
        [
          {
            "node": "Check for malformed date",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if available": {
      "main": [
        [
          {
            "node": "Create Calendar Event",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Set Calendar Error Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Voiceflow Endpoint": {
      "main": [
        [
          {
            "node": "Extract Phone Number",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if user found": {
      "main": [
        [
          {
            "node": "Respond to Webhook with Customer Data",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Set Error Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Phone Number": {
      "main": [
        [
          {
            "node": "Query Google Sheets for Phone",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Calendar Event": {
      "main": [
        [
          {
            "node": "Set Calendar Success Message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Customer in DB": {
      "main": [
        [
          {
            "node": "Create Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Airtable Data": {
      "main": [
        [
          {
            "node": "Create Airtable Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Zendesk Fields": {
      "main": [
        [
          {
            "node": "Create Customer in DB",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Invalid Data Error": {
      "main": [
        [
          {
            "node": "Respond with Generic Error",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Calendar Error Data": {
      "main": [
        [
          {
            "node": "Respond With Calendar Error data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check for malformed date": {
      "main": [
        [
          {
            "node": "Check Calendar Availability",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Set Invalid Data Error",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check Calendar Availability": {
      "main": [
        [
          {
            "node": "Check if available",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Calendar Success Message": {
      "main": [
        [
          {
            "node": "Respond with Success",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Query Google Sheets for Phone": {
      "main": [
        [
          {
            "node": "Check if user found",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if submitted succesfully": {
      "main": [
        [
          {
            "node": "Ticket Created Successfully",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Error Creating Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流?

复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景?

高级 - 工程, 客户支持, 产品

需要付费吗?

本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。

工作流信息
难度等级
高级
节点数量33
分类3
节点类型9
难度说明

适合高级用户,包含 16+ 个节点的复杂工作流

作者
Angel Menendez

Angel Menendez

@djangelic

Angel Menendez is a Staff Developer Advocate at n8n.io, specializing in low-code tools for cybersecurity workflows. From Puerto Rico, Angel's tech journey began by helping his father translate technical books. He later started a web development business and transitioned from a career as a flight attendant to cybersecurity engineering. His workflows have saved companies significant time. Outside work, Angel enjoys time with his two sons, riding electric bikes, reading, and exploring new places.

外部链接
在 n8n.io 查看

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