商务 WhatsApp AI RAG 聊天机器人
高级
这是一个AI领域的自动化工作流，包含 24 个节点。主要使用 If, Webhook, WhatsApp, GoogleDrive, HttpRequest 等节点，结合人工智能技术实现智能自动化。 基于 OpenAI 的完整商务 WhatsApp AI 驱动 RAG 聊天机器人
前置要求
- •HTTP Webhook 端点（n8n 会自动生成）
- •Google Drive API 凭证
- •可能需要目标 API 的认证凭证
- •OpenAI API Key
- •Qdrant 服务器连接信息
使用的节点 (24)
分类
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "NLOITjwt4iZK16Qq",
"meta": {
"instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
"templateCredsSetupCompleted": true
},
"name": "商务 WhatsApp AI RAG 聊天机器人",
"tags": [],
"nodes": [
{
"id": "5be03c5c-e02d-4770-b0db-795dff0bf84f",
"name": "响应 Webhook",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
-60,
1140
],
"parameters": {
"options": {},
"respondWith": "text",
"responseBody": "={{ $json.query['hub.challenge'] }}"
},
"typeVersion": 1.1
},
{
"id": "8e24d1bc-8e65-4562-8cc4-4ce9c917841b",
"name": "AI 代理",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
480,
1480
],
"parameters": {
"text": "={{ $('Respond').item.json.body.entry[0].changes[0].value.messages[0].text.body }}",
"agent": "conversationalAgent",
"options": {
"systemMessage": "You are an AI-powered assistant for an electronics store. Your primary goal is to assist customers by providing accurate and helpful information about products, troubleshooting tips, and general support. Use the provided knowledge base (retrieved documents) to answer questions with precision and professionalism.\n\n**Guidelines**:\n1. **Product Information**:\n - Provide detailed descriptions of products, including specifications, features, and compatibility.\n - Highlight key selling points and differences between similar products.\n - Mention availability, pricing, and promotions if applicable.\n\n2. **Technical Support**:\n - Offer step-by-step troubleshooting guides for common issues.\n - Suggest solutions for setup, installation, or configuration problems.\n - If the issue is complex, recommend contacting the store’s support team for further assistance.\n\n3. **Customer Service**:\n - Respond politely and professionally to all inquiries.\n - If a question is unclear, ask for clarification to provide the best possible answer.\n - For order-related questions (e.g., status, returns, or cancellations), guide customers on how to proceed using the store’s systems.\n\n4. **Knowledge Base Usage**:\n - Always reference the provided knowledge base (retrieved documents) to ensure accuracy.\n - If the knowledge base does not contain relevant information, inform the customer and suggest alternative resources or actions.\n\n5. **Tone and Style**:\n - Use a friendly, approachable, and professional tone.\n - Avoid technical jargon unless the customer demonstrates familiarity with the topic.\n - Keep responses concise but informative.\n\n**Example Interactions**:\n1. **Product Inquiry**:\n - Customer: \"What’s the difference between the XYZ Smartwatch and the ABC Smartwatch?\"\n - AI: \"The XYZ Smartwatch features a longer battery life (up to 7 days) and built-in GPS, while the ABC Smartwatch has a brighter AMOLED display and supports wireless charging. Both are compatible with iOS and Android devices. Would you like more details on either product?\"\n\n2. **Technical Support**:\n - Customer: \"My wireless router isn’t connecting to the internet.\"\n - AI: \"Please try the following steps: 1) Restart your router and modem. 2) Ensure all cables are securely connected. 3) Check if the router’s LED indicators show a stable connection. If the issue persists, you may need to reset the router to factory settings. Would you like a detailed guide for resetting your router?\"\n\n3. **Customer Service**:\n - Customer: \"How do I return a defective product?\"\n - AI: \"To return a defective product, please visit our Returns Portal on our website and enter your order number. You’ll receive a return label and instructions. If you need further assistance, our support team is available at support@electronicsstore.com.\"\n\n**Limitations**:\n- If the question is outside the scope of the knowledge base or requires human intervention, inform the customer and provide contact details for the appropriate department.\n- Do not provide speculative or unverified information. Always rely on the knowledge base or direct the customer to official resources."
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "22fe09e5-053c-4f80-9e44-71f533492e31",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-340,
1360
],
"parameters": {
"width": 459,
"height": 485,
"content": "# 步骤 4"
},
"typeVersion": 1
},
{
"id": "cfed3c49-be8a-4d1a-aa3a-5e60a19c00ac",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
480,
1680
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "55970db5-284d-40b9-ad6f-f43b513aac45",
"name": "当点击\"测试工作流\"时",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-620,
200
],
"parameters": {},
"typeVersion": 1
},
{
"id": "99de11b0-ab4a-49fe-977b-b3102c9ff1cf",
"name": "Qdrant 向量存储",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
360,
320
],
"parameters": {
"mode": "insert",
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "list",
"value": ""
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "619d2d2f-7a1e-49ba-a3ae-24bf24287dd2",
"name": "创建集合",
"type": "n8n-nodes-base.httpRequest",
"position": [
-320,
60
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "b61d5d74-14d2-4488-a0d6-3f7df9745329",
"name": "刷新集合",
"type": "n8n-nodes-base.httpRequest",
"position": [
-320,
320
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION/points/delete",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "71c8817f-f5be-4900-aecc-14d483993c4c",
"name": "获取文件夹",
"type": "n8n-nodes-base.googleDrive",
"position": [
-100,
320
],
"parameters": {
"filter": {
"driveId": {
"__rl": true,
"mode": "list",
"value": "My Drive",
"cachedResultUrl": "https://drive.google.com/drive/my-drive",
"cachedResultName": "My Drive"
},
"folderId": {
"__rl": true,
"mode": "id",
"value": "=test-whatsapp"
}
},
"options": {},
"resource": "fileFolder"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "c14e570d-527d-4cc2-b0c0-2406b814ffc6",
"name": "下载文件",
"type": "n8n-nodes-base.googleDrive",
"position": [
120,
320
],
"parameters": {
"fileId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"options": {
"googleFileConversion": {
"conversion": {
"docsToFormat": "text/plain"
}
}
},
"operation": "download"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "7f1ffbd5-7aa0-49d3-aa11-9568ac704d6e",
"name": "OpenAI 嵌入",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
340,
520
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.1
},
{
"id": "bdc58292-5880-41b9-bc55-d6437f037629",
"name": "默认数据加载器",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
520,
520
],
"parameters": {
"options": {},
"dataType": "binary"
},
"typeVersion": 1
},
{
"id": "7df52ba0-011e-44a5-b25d-a4610f903ed9",
"name": "令牌分割器",
"type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
"position": [
480,
680
],
"parameters": {
"chunkSize": 300,
"chunkOverlap": 30
},
"typeVersion": 1
},
{
"id": "b3306890-d527-44d9-bd42-2decd61b35a2",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
1240
],
"parameters": {
"color": 3,
"width": 405,
"height": 177,
"content": "## 重要！"
},
"typeVersion": 1
},
{
"id": "2da39c54-1596-4674-99c5-8fdac7873ea3",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-340,
900
],
"parameters": {
"color": 5,
"width": 618,
"height": 392,
"content": "# 步骤 3"
},
"typeVersion": 1
},
{
"id": "9c8a18df-d2a9-4d91-a799-a8ee6c5160ba",
"name": "验证",
"type": "n8n-nodes-base.webhook",
"position": [
-300,
1140
],
"webhookId": "f0d2e6f6-8fda-424d-b377-0bd191343c20",
"parameters": {
"path": "f0d2e6f6-8fda-424d-b377-0bd191343c20",
"options": {},
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "1ca39545-9ec1-489d-bcaf-f6289163d3e0",
"name": "响应",
"type": "n8n-nodes-base.webhook",
"position": [
-320,
1520
],
"webhookId": "f0d2e6f6-8fda-424d-b377-0bd191343c20",
"parameters": {
"path": "f0d2e6f6-8fda-424d-b377-0bd191343c20",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "02ae9009-b34b-49a5-86f2-50e681125d77",
"name": "是消息吗？",
"type": "n8n-nodes-base.if",
"position": [
-100,
1520
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "959fbffc-876a-4235-87be-2dedba4926cd",
"operator": {
"type": "object",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0] }}",
"rightValue": ""
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "9f866e16-cedb-4c43-ab38-e0e53703402a",
"name": "仅消息",
"type": "n8n-nodes-base.whatsApp",
"position": [
200,
1620
],
"parameters": {
"textBody": "=You can only send text messages",
"operation": "send",
"phoneNumberId": "470271332838881",
"requestOptions": {},
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Respond').item.json.body.entry[0].changes[0].value.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "HDUOWQXeRXMVjo0Z",
"name": "WhatsApp account"
}
},
"typeVersion": 1
},
{
"id": "3867b8c8-db5f-40f6-b3ae-edf1ab732395",
"name": "发送",
"type": "n8n-nodes-base.whatsApp",
"position": [
900,
1480
],
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "470271332838881",
"requestOptions": {},
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Respond').item.json.body.entry[0].changes[0].value.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "HDUOWQXeRXMVjo0Z",
"name": "WhatsApp account"
}
},
"typeVersion": 1
},
{
"id": "401a8204-4cea-4bd0-9ae7-8c5c6797c586",
"name": "窗口缓冲内存",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
640,
1720
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "ff1ebe0d-b572-4b77-ad67-351c0ec17927",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-120,
0
],
"parameters": {
"color": 6,
"width": 880,
"height": 220,
"content": "# 步骤 1"
},
"typeVersion": 1
},
{
"id": "df7bc44c-fb7d-4bc4-bc79-245f53e17eca",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-340,
260
],
"parameters": {
"color": 4,
"width": 620,
"height": 400,
"content": "# 步骤 2"
},
"typeVersion": 1
},
{
"id": "df4f90ab-1cbb-4335-893a-0f3e2a62be04",
"name": "便签5",
"type": "n8n-nodes-base.stickyNote",
"position": [
440,
1360
],
"parameters": {
"width": 380,
"height": 260,
"content": "## 配置 AI 代理"
},
"typeVersion": 1
},
{
"id": "b0928ee4-2c6a-4bc0-a013-15504f157379",
"name": "OpenAI 聊天模型1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
980,
1920
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "16ca729c-9492-4af1-a02f-9b3e5b4ebc43",
"name": "检索 Qdrant 向量存储",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
620,
1940
],
"parameters": {
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "id",
"value": "COLLECTION"
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "c950482d-23e3-4318-a878-f80f8cfee556",
"name": "OpenAI 嵌入2",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
500,
2140
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "46347cfc-b4e7-4627-a991-3f30c12d7f42",
"name": "RAG",
"type": "@n8n/n8n-nodes-langchain.toolVectorStore",
"position": [
840,
1700
],
"parameters": {
"name": "company_data",
"description": "从向量存储中检索公司相关知识数据"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "b760b44b-24d8-41c6-8251-c7e6ddac82c1",
"connections": {
"RAG": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Verify": {
"main": [
[
{
"node": "Respond to Webhook",
"type": "main",
"index": 0
}
]
]
},
"Respond": {
"main": [
[
{
"node": "is Message?",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Send",
"type": "main",
"index": 0
}
]
]
},
"Get folder": {
"main": [
[
{
"node": "Download Files",
"type": "main",
"index": 0
}
]
]
},
"is Message?": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "Only message",
"type": "main",
"index": 0
}
]
]
},
"Download Files": {
"main": [
[
{
"node": "Qdrant Vector Store",
"type": "main",
"index": 0
}
]
]
},
"Token Splitter": {
"ai_textSplitter": [
[
{
"node": "Default Data Loader",
"type": "ai_textSplitter",
"index": 0
}
]
]
},
"Embeddings OpenAI": {
"ai_embedding": [
[
{
"node": "Qdrant Vector Store",
"type": "ai_embedding",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Embeddings OpenAI2": {
"ai_embedding": [
[
{
"node": "Retrive Qdrant Vector Store",
"type": "ai_embedding",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "RAG",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Refresh collection": {
"main": [
[
{
"node": "Get folder",
"type": "main",
"index": 0
}
]
]
},
"Default Data Loader": {
"ai_document": [
[
{
"node": "Qdrant Vector Store",
"type": "ai_document",
"index": 0
}
]
]
},
"Window Buffer Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Retrive Qdrant Vector Store": {
"ai_vectorStore": [
[
{
"node": "RAG",
"type": "ai_vectorStore",
"index": 0
}
]
]
},
"When clicking ‘Test workflow’": {
"main": [
[
{
"node": "Create collection",
"type": "main",
"index": 0
},
{
"node": "Refresh collection",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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26 节点Davide
人工智能
工作流信息
难度等级
高级
节点数量24
分类1
节点类型15
作者
Davide
@n3witaliaFull-stack Web Developer based in Italy specialising in Marketing & AI-powered automations. For business enquiries, send me an email at info@n3w.it or add me on Linkedin.com/in/davideboizza
外部链接
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