WooCommerce AI售后支持聊天机器人工作流
高级
这是一个Sales, AI领域的自动化工作流,包含 31 个节点。主要使用 Set, GoogleDrive, HttpRequest, TelegramTool, ManualTrigger 等节点,结合人工智能技术实现智能自动化。 WooCommerce AI售后聊天机器人,集成GPT4o、RAG、Google Drive和Telegram
前置要求
- •Google Drive API 凭证
- •可能需要目标 API 的认证凭证
- •Telegram Bot Token
- •OpenAI API Key
- •Qdrant 服务器连接信息
使用的节点 (31)
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
"id": "ODZpSQqCxkISEqv8",
"meta": {
"instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
"templateCredsSetupCompleted": true
},
"name": "WooCommerce AI聊天机器人工作流用于售后支持",
"tags": [
{
"id": "NFwUyKypVupFwAM4",
"name": "WooCommerce",
"createdAt": "2024-12-13T15:34:20.174Z",
"updatedAt": "2024-12-13T15:34:20.174Z"
},
{
"id": "paTcf5QZDJsC2vKY",
"name": "OpenAI",
"createdAt": "2024-12-04T16:52:10.768Z",
"updatedAt": "2024-12-04T16:52:10.768Z"
}
],
"nodes": [
{
"id": "25024dde-431b-4dad-b5ed-9be77cdf3db2",
"name": "当收到聊天消息时",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-860,
420
],
"webhookId": "bb9b597a-25ed-43de-9ebb-14f166af789b",
"parameters": {
"mode": "webhook",
"public": true,
"options": {
"responseMode": "responseNode"
}
},
"typeVersion": 1.1
},
{
"id": "96139b63-75aa-4d16-91b1-2fe0ca624137",
"name": "简单记忆",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-520,
720
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "f7901f97-50c5-4f56-bae3-21c575aa22cc",
"name": "获取订单",
"type": "n8n-nodes-base.wooCommerceTool",
"position": [
80,
600
],
"parameters": {
"orderId": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', `Order Details Retrieval Process:\n1. Request Order Number\n - Explicitly ask customer for the complete order number\n\n2. Identity Verification\n - Ask for the email address associated with the order\n - Strictly verify that the provided email matches the order record\n - If email does NOT match the order:\n * Immediately halt the process\n * Inform customer that the email is incorrect\n * Do NOT provide the correct email\n * Prevent access to order details\n\n3. Verification Criteria\n - Exact match of email to order record is mandatory\n - No exceptions or workarounds\n - Customer must provide the precise, correct email`, 'string') }}",
"resource": "order",
"operation": "get"
},
"credentials": {
"wooCommerceApi": {
"id": "nCgFKMfBO95v38Mp",
"name": "WooCommerce (magnanigioielli.com)"
}
},
"typeVersion": 1
},
{
"id": "b448fb28-1bba-4743-923f-4198bdea0165",
"name": "获取订单列表",
"type": "n8n-nodes-base.wooCommerceTool",
"position": [
180,
600
],
"parameters": {
"options": {
"search": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Search', ``, 'string') }}"
},
"resource": "order",
"operation": "getAll",
"returnAll": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Return_All', ``, 'boolean') }}"
},
"credentials": {
"wooCommerceApi": {
"id": "nCgFKMfBO95v38Mp",
"name": "WooCommerce (magnanigioielli.com)"
}
},
"typeVersion": 1
},
{
"id": "4b386cd5-1f42-45b9-bfa6-e8caf50d49b3",
"name": "获取用户",
"type": "n8n-nodes-base.wooCommerceTool",
"position": [
280,
600
],
"parameters": {
"filters": {
"email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}"
},
"resource": "customer",
"operation": "getAll",
"returnAll": true
},
"credentials": {
"wooCommerceApi": {
"id": "nCgFKMfBO95v38Mp",
"name": "WooCommerce (magnanigioielli.com)"
}
},
"typeVersion": 1
},
{
"id": "2235e0c5-ad5e-42d3-a6da-19513dcba181",
"name": "计算器",
"type": "@n8n/n8n-nodes-langchain.toolCalculator",
"position": [
-400,
720
],
"parameters": {},
"typeVersion": 1
},
{
"id": "e3b8fd50-2f47-4866-acc7-88e819b9d2ce",
"name": "点击“测试工作流”时",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-980,
-500
],
"parameters": {},
"typeVersion": 1
},
{
"id": "7ac0573f-fcc0-426e-b412-1f4a1e38b9ee",
"name": "创建集合",
"type": "n8n-nodes-base.httpRequest",
"position": [
-680,
-640
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "15de11a6-27eb-4431-9105-a7f07f103d44",
"name": "刷新集合",
"type": "n8n-nodes-base.httpRequest",
"position": [
-680,
-380
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION/points/delete",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "aab947f3-3e7f-4068-8183-a6003754dc16",
"name": "获取文件夹",
"type": "n8n-nodes-base.googleDrive",
"position": [
-460,
-380
],
"parameters": {
"filter": {
"driveId": {
"__rl": true,
"mode": "list",
"value": "My Drive",
"cachedResultUrl": "https://drive.google.com/drive/my-drive",
"cachedResultName": "My Drive"
},
"folderId": {
"__rl": true,
"mode": "id",
"value": "=test-whatsapp"
}
},
"options": {},
"resource": "fileFolder"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "091b9080-eae0-433a-80e6-d1c553b4912b",
"name": "下载文件",
"type": "n8n-nodes-base.googleDrive",
"position": [
-240,
-380
],
"parameters": {
"fileId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"options": {
"googleFileConversion": {
"conversion": {
"docsToFormat": "text/plain"
}
}
},
"operation": "download"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "400fcdde-ef42-49bf-807d-e2ed029aae1f",
"name": "默认数据加载器",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
160,
-180
],
"parameters": {
"options": {},
"dataType": "binary"
},
"typeVersion": 1
},
{
"id": "b3f39ac8-ebbc-42c5-8368-2fedd8d133f3",
"name": "Token Splitter",
"type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
"position": [
140,
0
],
"parameters": {
"chunkSize": 300,
"chunkOverlap": 30
},
"typeVersion": 1
},
{
"id": "a17ed192-cd39-456d-b35a-ee7d8532fb7c",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-480,
-700
],
"parameters": {
"color": 6,
"width": 880,
"height": 220,
"content": "# 步骤 1"
},
"typeVersion": 1
},
{
"id": "ce12df1d-357a-4f8f-91cf-f92c0aa6bcd7",
"name": "Qdrant 向量存储1",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
0,
-380
],
"parameters": {
"mode": "insert",
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "id",
"value": "=COLLECTION"
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "e440121d-6aa8-4cc7-920c-d28d93717d99",
"name": "OpenAI1 嵌入",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
0,
-160
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.1
},
{
"id": "c6f89301-3ae0-4068-8279-de149859f6a5",
"name": "便签 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-700,
-440
],
"parameters": {
"color": 4,
"width": 620,
"height": 400,
"content": "# 步骤2"
},
"typeVersion": 1
},
{
"id": "7ae502f5-bf12-49bd-afd0-d8ad050c1d8b",
"name": "Qdrant 向量存储",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
-140,
960
],
"parameters": {
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "id",
"value": "=COLLECTION"
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "b3bc247f-7fcb-4c17-8995-ec4ba26b65ee",
"name": "OpenAI 嵌入",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-160,
1140
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.1
},
{
"id": "7c110a8b-5e66-4824-ac9f-a42fabbe3929",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
160,
960
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1
},
{
"id": "b9a62833-a124-439b-b6ca-eb6061afa74d",
"name": "服务条款",
"type": "@n8n/n8n-nodes-langchain.toolVectorStore",
"position": [
-40,
780
],
"parameters": {
"name": "company",
"description": "回答有关条款条件和运输的问题"
},
"typeVersion": 1
},
{
"id": "667e8756-78a6-4cd1-bf24-00af8188fe50",
"name": "获取跟踪信息",
"type": "@n8n/n8n-nodes-langchain.toolWorkflow",
"position": [
-240,
600
],
"parameters": {
"name": "get_tracking",
"workflowId": {
"__rl": true,
"mode": "list",
"value": "AcPE4PXeFOiOW48H",
"cachedResultName": "WooCommerce Get Tracking Number"
},
"description": "通过提供订单号获取特定订单的跟踪号码。该工具检索唯一的跟踪代码,允许客户监控其货物的当前状态和位置。",
"workflowInputs": {
"value": {
"order_number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('order_number', ``, 'string') }}"
},
"schema": [
{
"id": "order_number",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "order_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"order_number"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
}
},
"typeVersion": 2.1
},
{
"id": "305ea876-80b9-45c4-b548-6d1df093bd94",
"name": "当由其他工作流执行时",
"type": "n8n-nodes-base.executeWorkflowTrigger",
"position": [
560,
480
],
"parameters": {
"inputSource": "jsonExample",
"jsonExample": "{\n \"order_number\": \"order number\"\n}"
},
"typeVersion": 1.1
},
{
"id": "4f7547c1-1d21-45f6-a409-09e55c4b9477",
"name": "售后智能体",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-540,
420
],
"parameters": {
"options": {
"systemMessage": "=## Role and Primary Objective\nYou are a customer support AI agent for an online clothing store, specializing in post-sales assistance. Your primary goals are to:\n- Help customers track their orders\n- Provide information about past and current orders\n- Offer clear and concise support\n\n## Communication Guidelines\n1. Always be professional, helpful, and precise\n2. Use available tools to retrieve accurate information\n3. Verify customer identity before sharing order details\n4. Protect customer privacy and data confidentiality\n\n## Tool Usage Instructions\n\n### Order Information Retrieval\n- Use `get_order` to fetch details for a single order\n - REQUIRED: Complete user information including request, email, and order number\n- Use `get_orders` to retrieve multiple orders for a single customer\n- Use `get_user` to obtain customer profile information\n\n### Tracking and Support\n- Use `get_tracking` to obtain tracking information for an order using the order number\n- If a customer cannot find what they need, use `human*assistance`\n - Synthesize the request clearly\n - Include associated user email\n - Provide concise, relevant details\n\n### General Information\n- Use `ToS` tool to answer questions about:\n - Terms and Conditions\n - Shipping information\n - General store policies\n\n## Critical Verification Rules\n- ALWAYS verify that the email provided matches the order number\n- If the email does not match the order:\n - DO NOT provide the correct email\n - Inform the customer that the email address is incorrect\n - Request the correct email associated with the order\n\n## Prohibited Actions\n- Never disclose sensitive customer information\n- Do not share full order details without proper verification\n- Avoid providing speculative or unconfirmed information\n\n## Communication Style\n- Be direct and helpful\n- Use clear, professional language\n- Focus on solving the customer's specific query\n- Provide step-by-step guidance when necessary\n\n## Escalation Protocol\n- If unable to resolve the customer's issue using available tools\n- Use `human_assistance` to escalate complex or unresolvable queries\n- Ensure clear, concise problem description\n\nToday is {{$now}}"
}
},
"typeVersion": 1.8
},
{
"id": "a5b49dbf-f041-43ec-b621-a89f65675705",
"name": "人工协助",
"type": "n8n-nodes-base.telegramTool",
"position": [
-80,
600
],
"webhookId": "1f9cad22-45e3-4c6b-bec8-f421060d14d9",
"parameters": {
"text": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', ``, 'string') }}",
"chatId": "CHAT_ID",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "rQ5q95W7uKesMDx4",
"name": "Telegram account Fastewb"
}
},
"typeVersion": 1.2
},
{
"id": "46110bcd-dae7-4c33-8936-cc4867c9abde",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
240
],
"parameters": {
"width": 1220,
"height": 140,
"content": "# 步骤3"
},
"typeVersion": 1
},
{
"id": "9c45d20d-f4d3-4bde-9e3e-749c64a123bb",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
540,
240
],
"parameters": {
"color": 5,
"width": 580,
"height": 200,
"content": "# 步骤4"
},
"typeVersion": 1
},
{
"id": "f16ee312-8434-4958-b111-d80384ae869c",
"name": "获取跟踪信息",
"type": "n8n-nodes-base.httpRequest",
"position": [
780,
480
],
"parameters": {
"url": "=https://URL/wp-json/wc/v3/orders/{{ $json.order_number }}",
"options": {},
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth"
},
"credentials": {
"httpBasicAuth": {
"id": "nIitKwSJa9EpgG8K",
"name": "WP (magnanigioielli.com)"
}
},
"typeVersion": 4.2
},
{
"id": "e5de4ad6-3469-4720-828e-618db5c4f3ae",
"name": "设置跟踪代码",
"type": "n8n-nodes-base.set",
"position": [
1020,
480
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "19b33abc-5191-4449-b682-4466f1975ff2",
"name": "tracking_code",
"type": "string",
"value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_tracking_code\").value }}"
},
{
"id": "2e18b337-e3e8-4669-a902-ecc2ba027a1a",
"name": "carrier_url",
"type": "string",
"value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_carrier_url\").value }}"
},
{
"id": "ae834f65-67b2-4e95-9a49-5172e36fc5b9",
"name": "pick_up",
"type": "string",
"value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_pick_up_date\").value }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "b889e33b-5243-4b5b-80ef-023df779e673",
"name": "GPT 4o-mini",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-700,
720
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "CDX6QM4gLYanh0P4",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "c9863b08-f6aa-4502-85a4-7782a090d532",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1000,
-1040
],
"parameters": {
"color": 3,
"width": 1400,
"height": 240,
"content": "# WooCommerce AI聊天机器人工作流用于售后支持"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "bace4bf0-d6b4-46f8-81d1-26dbc1120d85",
"connections": {
"ToS": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"get_user": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"get_order": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Calculator": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Get folder": {
"main": [
[
{
"node": "Download Files",
"type": "main",
"index": 0
}
]
]
},
"get_orders": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"GPT 4o-mini": {
"ai_languageModel": [
[
{
"node": "Post-Sales Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Get tracking": {
"main": [
[
{
"node": "Set tracking code",
"type": "main",
"index": 0
}
]
]
},
"get_tracking": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Post-Sales Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Download Files": {
"main": [
[
{
"node": "Qdrant Vector Store1",
"type": "main",
"index": 0
}
]
]
},
"Token Splitter": {
"ai_textSplitter": [
[
{
"node": "Default Data Loader",
"type": "ai_textSplitter",
"index": 0
}
]
]
},
"Post-Sales Agent": {
"main": [
[]
]
},
"human_assistence": {
"ai_tool": [
[
{
"node": "Post-Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Embeddings OpenAI": {
"ai_embedding": [
[
{
"node": "Qdrant Vector Store",
"type": "ai_embedding",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "ToS",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Embeddings OpenAI1": {
"ai_embedding": [
[
{
"node": "Qdrant Vector Store1",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Refresh collection": {
"main": [
[
{
"node": "Get folder",
"type": "main",
"index": 0
}
]
]
},
"Default Data Loader": {
"ai_document": [
[
{
"node": "Qdrant Vector Store1",
"type": "ai_document",
"index": 0
}
]
]
},
"Qdrant Vector Store": {
"ai_vectorStore": [
[
{
"node": "ToS",
"type": "ai_vectorStore",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Post-Sales Agent",
"type": "main",
"index": 0
}
]
]
},
"When Executed by Another Workflow": {
"main": [
[
{
"node": "Get tracking",
"type": "main",
"index": 0
}
]
]
},
"When clicking ‘Test workflow’": {
"main": [
[
{
"node": "Create collection",
"type": "main",
"index": 0
},
{
"node": "Refresh collection",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
高级 - 销售, 人工智能
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量31
分类2
节点类型19
作者
Davide
@n3witaliaFull-stack Web Developer based in Italy specialising in Marketing & AI-powered automations. For business enquiries, send me an email at info@n3w.it or add me on Linkedin.com/in/davideboizza
外部链接
在 n8n.io 查看 →
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