Telegram AI 机器人转人工销售电话交接
高级
这是一个Sales, AI领域的自动化工作流，包含 39 个节点。主要使用 If, Code, Redis, Switch, Telegram 等节点，结合人工智能技术实现智能自动化。 Telegram AI 机器人转人工销售电话交接
前置要求
- •Redis 服务器连接信息
- •Telegram Bot Token
- •OpenAI API Key
使用的节点 (39)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "5d6a5a45-8aa8-4c34-aa10-5dd85f05de9d",
"name": "使用发送并等待进行人工交接",
"type": "n8n-nodes-base.telegram",
"position": [
1580,
1040
],
"webhookId": "d2bbc82f-0509-470a-af4d-9d92cfed4d5f",
"parameters": {
"chatId": "=<human chat id>",
"message": "=chatId: {{ $('Handoff Subworkflow').first().json.chatId }}\nsessionId: {{ $('Handoff Subworkflow').first().json.sessionId }}\nuser: {{ $('Handoff Subworkflow').first().json.username }} ({{ $('Handoff Subworkflow').item.json.userId }})\n\nSummary:\n{{ $('Handoff Subworkflow').item.json.summary }}\n\n---\nThis user has now been handed off to a human.\nClick the button to return user to bot.",
"options": {},
"operation": "sendAndWait",
"responseType": "freeText"
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "5d2f73ff-b233-4456-b34d-d5a5454dabda",
"name": "将交互设置为机器人",
"type": "n8n-nodes-base.redis",
"position": [
1780,
1040
],
"parameters": {
"key": "=handoff_{{ $('Handoff Subworkflow').first().json.sessionId }}_state",
"value": "bot",
"keyType": "string",
"operation": "set"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "f799e213-f3ed-4479-aade-7a7c38eb5792",
"name": "将交互设置为人工",
"type": "n8n-nodes-base.redis",
"position": [
1380,
1040
],
"parameters": {
"key": "=handoff_{{ $json.sessionId }}_state",
"value": "=human",
"keyType": "string",
"operation": "set"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "059c9b8c-ba50-4bdd-8969-6f5f35bba304",
"name": "获取交互状态",
"type": "n8n-nodes-base.redis",
"position": [
-800,
820
],
"parameters": {
"key": "=handoff_{{ $json.message.chat.id }}_state",
"options": {},
"operation": "get",
"propertyName": "data"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "8afd48ff-478d-4092-ac88-fb2e435ded00",
"name": "模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-280,
640
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "19c5ef66-410d-47fd-9b2a-19776c53a681",
"name": "记忆",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
-160,
640
],
"parameters": {
"sessionKey": "=handoff_{{ $('Telegram Trigger').first().json.message.chat.id }}_chat",
"sessionIdType": "customKey"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.4
},
{
"id": "814e464d-a2e0-4ae1-83d1-df3732d3b430",
"name": "交接子工作流",
"type": "n8n-nodes-base.executeWorkflowTrigger",
"position": [
980,
1040
],
"parameters": {
"workflowInputs": {
"values": [
{
"name": "chatId"
},
{
"name": "sessionId"
},
{
"name": "userId"
},
{
"name": "username"
},
{
"name": "summary"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "53c311ca-b7ad-4705-97c9-f6438a6c6b4e",
"name": "Telegram 触发器",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
-1000,
820
],
"webhookId": "e905dd99-eefc-48ff-a62d-c7078e9bb216",
"parameters": {
"updates": [
"message"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.1
},
{
"id": "ea54c9f7-8ebc-4146-a4ec-6d05957f340d",
"name": "发送响应",
"type": "n8n-nodes-base.telegram",
"position": [
1400,
340
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "=Thank you. I've now transferred you to a human agent who will reach out to you. Once complete, you can come back to this chat to finish the process.",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "7f895e2a-7aee-40be-a8b7-b2b0ff469b2d",
"name": "切换交互",
"type": "n8n-nodes-base.switch",
"position": [
-620,
820
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Human",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6bc61072-f7cf-4a6d-af81-36abede59d47",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.data }}",
"rightValue": "human"
}
]
},
"renameOutput": true
},
{
"outputKey": "Bot",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6882db64-b522-4895-8949-d98d87b53b49",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.data }}",
"rightValue": "bot"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "Onboarding"
}
},
"typeVersion": 3.2
},
{
"id": "df203358-e6c7-4014-8e2b-ef934e331215",
"name": "信息提取器",
"type": "@n8n/n8n-nodes-langchain.informationExtractor",
"position": [
440,
460
],
"parameters": {
"text": "={{\n$json.data\n .reverse()\n .slice(0, 5)\n .map(item => item.parseJson())\n .map(item => `${item.type}: ${item.data.content}`)\n .join('\\n')\n}}",
"options": {
"systemPromptTemplate": "Analyse the conversation history and extract the required customer details. If not found, leave blank."
},
"attributes": {
"attributes": [
{
"name": "firstname",
"required": true,
"description": "first name of customer"
},
{
"name": "lastname",
"required": true,
"description": "last name of customer"
},
{
"name": "address_and_postcode",
"required": true,
"description": "address and postcode of customer"
},
{
"name": "reason_for_call",
"required": true,
"description": "a summary of the reason for the call"
}
]
}
},
"typeVersion": 1
},
{
"id": "35bc11d2-6024-425b-ac67-a61ff26b9478",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
420,
640
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "20d71c5f-6e84-4b45-b324-0706ecd3a681",
"name": "使用默认值",
"type": "n8n-nodes-base.code",
"position": [
760,
460
],
"parameters": {
"mode": "runOnceForEachItem",
"jsCode": "return {\n \"firstname\": \"\",\n \"lastname\": \"\",\n \"address_and_postcode\": \"\",\n \"reason_for_call\": \"\",\n ...$input.item.json.output,\n}"
},
"typeVersion": 2
},
{
"id": "76344f79-1afa-4fd9-9c01-ca3818f62f37",
"name": "满足所有条件？",
"type": "n8n-nodes-base.if",
"position": [
920,
460
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "96d4a43f-aa0f-486a-b692-0105196d099a",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ Object.values($json).every(val => Boolean(val)) }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "f76c1032-036b-46ad-91da-023d5af931fd",
"name": "入职代理",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-240,
460
],
"parameters": {
"text": "={{ $('Telegram Trigger').first().json.message.text }}",
"options": {
"systemMessage": "=You are a prescreen assistant whose task is to get the following details from a customer before handing them over to a human agent.\n* first name\n* last name\n* address and postcode\n* reason for calling - capture exact wording if possible.\n\nOnce all data is gathered, hand the user off to a human agent."
},
"promptType": "define"
},
"typeVersion": 1.8
},
{
"id": "0a5b19a5-9c19-436c-b1d3-23d962efd23e",
"name": "获取入职聊天历史",
"type": "n8n-nodes-base.redis",
"position": [
280,
460
],
"parameters": {
"key": "=handoff_{{ $('Telegram Trigger').first().json.message.chat.id }}_chat",
"options": {},
"operation": "get",
"propertyName": "data"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "4f247eb3-78f0-4ec1-8713-1373da07b5f3",
"name": "售后代理",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
340,
1000
],
"parameters": {
"text": "={{ $('Telegram Trigger').item.json.message.text }}",
"options": {
"systemMessage": "You are an aftersales agent helping the user answer questions about their recent purchase."
},
"promptType": "define"
},
"typeVersion": 1.8
},
{
"id": "bce26253-f7da-49e8-952b-52e14eb4f9b5",
"name": "记忆1",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
420,
1180
],
"parameters": {
"sessionKey": "=handoff_{{ $('Telegram Trigger').first().json.message.chat.id }}_chat2",
"sessionIdType": "customKey",
"contextWindowLength": 30
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.4
},
{
"id": "51c4549b-559c-400d-9951-dde0953ade4c",
"name": "模型1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
300,
1180
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "63b8d9e8-7af2-4103-a365-ca5471bd7b36",
"name": "交接工具",
"type": "@n8n/n8n-nodes-langchain.toolWorkflow",
"position": [
540,
1180
],
"parameters": {
"name": "handoff_to_human",
"workflowId": {
"__rl": true,
"mode": "id",
"value": "={{ $workflow.id }}"
},
"description": "调用此工具以根据客户请求交接或转交给人工代理。确保首先获取交接原因的摘要。",
"workflowInputs": {
"value": {
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id.toString() }}",
"userId": "={{ $('Telegram Trigger').first().json.message.from.id.toString() }}",
"summary": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('summary', `Reason for human hand-off`, 'string') }}",
"username": "={{ $('Telegram Trigger').first().json.message.from.username }}",
"sessionId": "={{ $('Telegram Trigger').first().json.message.chat.id.toString() }}"
},
"schema": [
{
"id": "chatId",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "chatId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sessionId",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "sessionId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "userId",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "userId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "username",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "username",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "summary",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "summary",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
}
},
"typeVersion": 2
},
{
"id": "9a2b9077-0ead-4f2c-9e83-05ee341ff697",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1080,
580
],
"parameters": {
"color": 7,
"width": 660,
"height": 460,
"content": "## 1. 检查传入消息的交互状态"
},
"typeVersion": 1
},
{
"id": "ccca9a5c-595a-4c58-9316-933a8234ab91",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-380,
260
],
"parameters": {
"color": 7,
"width": 560,
"height": 520,
"content": "## 2. 入职代理验证客户"
},
"typeVersion": 1
},
{
"id": "2d859430-1326-4cbc-a5cc-3af0d091e5c0",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
200,
260
],
"parameters": {
"color": 7,
"width": 880,
"height": 520,
"content": "## 3. 从对话中提取客户详细信息"
},
"typeVersion": 1
},
{
"id": "754f0859-8af7-4a15-8e46-c9ad62b55bf3",
"name": "交接子工作流1",
"type": "n8n-nodes-base.executeWorkflow",
"position": [
1220,
340
],
"parameters": {
"mode": "each",
"options": {
"waitForSubWorkflow": false
},
"workflowId": {
"__rl": true,
"mode": "id",
"value": "={{ $workflow.id }}"
},
"workflowInputs": {
"value": {
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id.toString() }}",
"userId": "={{ $('Telegram Trigger').first().json.message.from.id.toString() }}",
"summary": "=name: {{ $json.firstname }} {{ $json.lastname }}\naddress: {{ $json.address_and_postcode }}\nsummary: {{ $json.reason_for_call }}",
"username": "={{ $('Telegram Trigger').first().json.message.from.username }}",
"sessionId": "={{ $('Telegram Trigger').first().json.message.chat.id.toString() }}"
},
"schema": [
{
"id": "chatId",
"type": "string",
"display": true,
"required": false,
"displayName": "chatId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sessionId",
"type": "string",
"display": true,
"required": false,
"displayName": "sessionId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "userId",
"type": "string",
"display": true,
"required": false,
"displayName": "userId",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "username",
"type": "string",
"display": true,
"required": false,
"displayName": "username",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "summary",
"type": "string",
"display": true,
"required": false,
"displayName": "summary",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": true
}
},
"typeVersion": 1.2
},
{
"id": "6f92128f-14dc-4b0a-b098-3d9535ac11e3",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1100,
140
],
"parameters": {
"color": 7,
"width": 800,
"height": 640,
"content": "## 4. 满足条件时进行人工交接"
},
"typeVersion": 1
},
{
"id": "14500c4f-da43-460f-bf4d-80d0a2f4537b",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-380,
800
],
"parameters": {
"color": 7,
"width": 520,
"height": 440,
"content": "## 5. 转交给人工"
},
"typeVersion": 1
},
{
"id": "4d74d479-8525-4b64-8291-e2b3058edeaa",
"name": "便签5",
"type": "n8n-nodes-base.stickyNote",
"position": [
160,
800
],
"parameters": {
"color": 7,
"width": 720,
"height": 520,
"content": "## 6. 交互切换回机器人"
},
"typeVersion": 1
},
{
"id": "a1c064d9-cc74-475d-b233-9deb4dfa81d7",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
920,
820
],
"parameters": {
"color": 7,
"width": 1580,
"height": 560,
"content": "## 7. 交互子工作流"
},
"typeVersion": 1
},
{
"id": "33684768-2f21-4f30-9e56-934171b215fc",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1580,
-260
],
"parameters": {
"width": 440,
"height": 1320,
"content": "## 试用一下"
},
"typeVersion": 1
},
{
"id": "187ca5ef-c804-4aca-8ad9-3c4b11676fbf",
"name": "发送响应2",
"type": "n8n-nodes-base.telegram",
"position": [
2320,
1040
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "=Hello again! I'm now ready to answer any remaining questions you may have.",
"chatId": "={{ $('Handoff Subworkflow').first().json.chatId }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "ab036106-84f2-4cf7-a5ad-7706a9e5ea0a",
"name": "记忆2",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
1980,
1200
],
"parameters": {
"sessionKey": "=handoff_{{ $('Handoff Subworkflow').first().json.chatId }}_chat2",
"sessionIdType": "customKey",
"contextWindowLength": 30
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.5
},
{
"id": "9d9d1aee-5632-499c-968d-63a555cc58d8",
"name": "更新代理记忆",
"type": "@n8n/n8n-nodes-langchain.memoryManager",
"position": [
1980,
1040
],
"parameters": {
"mode": "insert",
"messages": {
"messageValues": [
{
"type": "ai",
"message": "=Report from human agent says \"{{ $('Human Handoff using Send and Wait').first().json.data.text }}\"",
"hideFromUI": true
},
{
"type": "ai",
"message": "Hello again! I'm now ready to answer any remaining questions you may have."
}
]
}
},
"typeVersion": 1.1
},
{
"id": "8da2fefa-e51f-4258-8ded-e0f20db87641",
"name": "发送响应3",
"type": "n8n-nodes-base.telegram",
"position": [
680,
1000
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "={{ $json.output }}",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "f027afe0-0fd2-47a2-a0f8-f0d78f8fbc18",
"name": "获取预设响应",
"type": "n8n-nodes-base.telegram",
"position": [
-180,
1000
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "=This conversation has been handed-off to a human agent who will be in contact soon if not done so already. I cannot respond to your query until the human agent transfers you back to me.",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "a1ada0c7-779e-44bc-bdbd-1d5285bedf3c",
"name": "通知用户",
"type": "n8n-nodes-base.telegram",
"position": [
1180,
1040
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "=You have now been transferred to a human. Unfortunately, I will not be able to respond until the human agent transfers you back to me.",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
},
{
"id": "31287a38-e7a7-4518-9f54-6e6c9b2486fe",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1520,
1020
],
"parameters": {
"width": 220,
"height": 320,
"content": ""
},
"typeVersion": 1
},
{
"id": "a58a82b9-2c37-4137-9b3e-17479c78a2d2",
"name": "记忆3",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
1580,
500
],
"parameters": {
"sessionKey": "=handoff_{{ $('Telegram Trigger').first().json.message.chat.id }}_chat2",
"sessionIdType": "customKey",
"contextWindowLength": 30
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.5
},
{
"id": "4d3d5b46-6e82-4b97-9e5f-76f02ff79ce5",
"name": "更新代理记忆1",
"type": "@n8n/n8n-nodes-langchain.memoryManager",
"position": [
1580,
340
],
"parameters": {
"mode": "insert",
"messages": {
"messageValues": [
{
"type": "ai",
"message": "=The person I'm speaking to has the following details:\nfirstname: {{ $('Handoff Subworkflow1').first().json.firstname }}\nlastname: {{ $('Handoff Subworkflow1').first().json.firstname }}\nreason for call: {{ $('Handoff Subworkflow1').first().json.reason_for_call }}",
"hideFromUI": true
}
]
}
},
"typeVersion": 1.1
},
{
"id": "ced46068-440b-46b4-aa51-b5bb9d59a004",
"name": "继续对话",
"type": "n8n-nodes-base.telegram",
"position": [
1220,
580
],
"webhookId": "55ecb0ba-72c8-4f16-a6c8-0c0bb8582554",
"parameters": {
"text": "={{ $('Onboarding Agent').first().json.output }}",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "XVBXGXSsaCjU2DOS",
"name": "jimleuk_handoff_bot"
}
},
"typeVersion": 1.2
}
],
"pinData": {},
"connections": {
"Model": {
"ai_languageModel": [
[
{
"node": "Onboarding Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Memory": {
"ai_memory": [
[
{
"node": "Onboarding Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Model1": {
"ai_languageModel": [
[
{
"node": "After Sales Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Memory1": {
"ai_memory": [
[
{
"node": "After Sales Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Memory2": {
"ai_memory": [
[
{
"node": "Update Agent Memory",
"type": "ai_memory",
"index": 0
}
]
]
},
"Memory3": {
"ai_memory": [
[
{
"node": "Update Agent Memory1",
"type": "ai_memory",
"index": 0
}
]
]
},
"Notify user": {
"main": [
[
{
"node": "Set Interaction to Human",
"type": "main",
"index": 0
}
]
]
},
"Handoff Tool": {
"ai_tool": [
[
{
"node": "After Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Send Response": {
"main": [
[
{
"node": "Update Agent Memory1",
"type": "main",
"index": 0
}
]
]
},
"With Defaults": {
"main": [
[
{
"node": "Has All Criteria?",
"type": "main",
"index": 0
}
]
]
},
"Onboarding Agent": {
"main": [
[
{
"node": "Get Onboarding Chat History",
"type": "main",
"index": 0
}
]
]
},
"Telegram Trigger": {
"main": [
[
{
"node": "Get Interaction State",
"type": "main",
"index": 0
}
]
]
},
"After Sales Agent": {
"main": [
[
{
"node": "Send Response3",
"type": "main",
"index": 0
}
]
]
},
"Has All Criteria?": {
"main": [
[
{
"node": "Handoff Subworkflow1",
"type": "main",
"index": 0
}
],
[
{
"node": "Continue Conversation",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Information Extractor",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Switch Interaction": {
"main": [
[
{
"node": "Get Canned Response",
"type": "main",
"index": 0
}
],
[
{
"node": "After Sales Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "Onboarding Agent",
"type": "main",
"index": 0
}
]
]
},
"Handoff Subworkflow": {
"main": [
[
{
"node": "Notify user",
"type": "main",
"index": 0
}
]
]
},
"Update Agent Memory": {
"main": [
[
{
"node": "Send Response2",
"type": "main",
"index": 0
}
]
]
},
"Handoff Subworkflow1": {
"main": [
[
{
"node": "Send Response",
"type": "main",
"index": 0
}
]
]
},
"Get Interaction State": {
"main": [
[
{
"node": "Switch Interaction",
"type": "main",
"index": 0
}
]
]
},
"Information Extractor": {
"main": [
[
{
"node": "With Defaults",
"type": "main",
"index": 0
}
]
]
},
"Set Interaction to Bot": {
"main": [
[
{
"node": "Update Agent Memory",
"type": "main",
"index": 0
}
]
]
},
"Set Interaction to Human": {
"main": [
[
{
"node": "Human Handoff using Send and Wait",
"type": "main",
"index": 0
}
]
]
},
"Get Onboarding Chat History": {
"main": [
[
{
"node": "Information Extractor",
"type": "main",
"index": 0
}
]
]
},
"Human Handoff using Send and Wait": {
"main": [
[
{
"node": "Set Interaction to Bot",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 销售, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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难度等级
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节点数量39
分类2
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作者
Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
外部链接
在 n8n.io 查看 →
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