Intercom聊天机器人与Discord线程报告
高级
这是一个Support, AI领域的自动化工作流，包含 51 个节点。主要使用 If, Set, Merge, Filter, Switch 等节点，结合人工智能技术实现智能自动化。 使用Intercom中的GPT-4o聊天机器人和Discord线程报告实现支持自动化
前置要求
- •HTTP Webhook 端点（n8n 会自动生成）
- •可能需要目标 API 的认证凭证
- •OpenAI API Key
使用的节点 (51)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "5b00a3a87fa2b25a0d485323c4fc178cb0e81c0dc65d389bc4d121cf3b84fae9",
"templateCredsSetupCompleted": true
},
"name": "Intercom聊天机器人与Discord线程报告",
"tags": [],
"nodes": [
{
"id": "27882742-2056-45fc-84c9-5385e96ca71a",
"name": "分离输出",
"type": "n8n-nodes-base.splitOut",
"position": [
880,
1820
],
"parameters": {},
"typeVersion": 1
},
{
"id": "e54f054f-fb50-4d70-b2cd-3b827d054ae5",
"name": "聚合",
"type": "n8n-nodes-base.aggregate",
"position": [
2240,
1920
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a07cb629-a0ed-456b-8726-48a39feea659",
"name": "如果2",
"type": "n8n-nodes-base.if",
"position": [
4300,
1820
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "f504941e-c049-4ac4-8110-d3731c6665c6",
"name": "分支",
"type": "n8n-nodes-base.switch",
"position": [
3340,
1820
],
"parameters": {},
"typeVersion": 3.2,
"alwaysOutputData": false
},
{
"id": "a85a63c7-a730-4d63-ab4d-ea70af8a339c",
"name": "Intercom Webhook触发器",
"type": "n8n-nodes-base.webhook",
"position": [
-1380,
1560
],
"webhookId": "38222286-6491-4d6a-91e0-19075fd2db90",
"parameters": {},
"typeVersion": 2
},
{
"id": "1cb63ba4-01b6-4fa7-8571-715467242cd0",
"name": "是否为新对话",
"type": "n8n-nodes-base.if",
"position": [
-280,
1560
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "4589ea72-6bb5-48e1-a042-ea74b5d371fc",
"name": "[Intercom] 获取对话",
"type": "n8n-nodes-base.httpRequest",
"position": [
320,
1820
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "34488412-395c-4aaf-848e-a6fa06de1f22",
"name": "[Discord] 创建线程",
"type": "n8n-nodes-base.httpRequest",
"position": [
320,
1300
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "8ac88706-8a57-4475-b8be-2e906fe92c80",
"name": "[Discord] 在线程中输入首条消息",
"type": "n8n-nodes-base.httpRequest",
"position": [
540,
1300
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "bc1ecb78-0e64-4c9f-92f1-008f64fbcf39",
"name": "[Intercom] 将线程ID存储为\"备注\"",
"type": "n8n-nodes-base.httpRequest",
"position": [
1200,
1300
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "e2fdc2fb-1cfb-4dc2-af2d-c81eb152fb23",
"name": "隔离\"备注\"以获取存储的线程ID",
"type": "n8n-nodes-base.filter",
"position": [
1540,
1720
],
"parameters": {},
"typeVersion": 2.2,
"alwaysOutputData": true
},
{
"id": "31511561-85e0-4b21-b96c-9a89afd78239",
"name": "隔离所有文本消息内容",
"type": "n8n-nodes-base.filter",
"position": [
1540,
1920
],
"parameters": {},
"typeVersion": 2.2,
"alwaysOutputData": true
},
{
"id": "48bf5526-ba4b-488f-a2a6-db518d821662",
"name": "对话 -> JSON",
"type": "n8n-nodes-base.set",
"position": [
1880,
1920
],
"parameters": {},
"typeVersion": 3.4,
"alwaysOutputData": false
},
{
"id": "86b39b61-ce37-4181-a203-d21d88f86e15",
"name": "对话信息 -> JSON",
"type": "n8n-nodes-base.set",
"position": [
2240,
1720
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ca2ab211-d96f-4915-89bb-c29e4db09fe7",
"name": "机器人停用时跳过",
"type": "n8n-nodes-base.filter",
"position": [
4920,
1540
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "ce8dc8fe-47c1-429e-bcbc-8cda3b854dbc",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
5840,
1540
],
"parameters": {},
"typeVersion": 1.7
},
{
"id": "72a6cdc8-e6ce-450b-93ae-8b9ba1713cd4",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
5700,
1740
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "8e6c308a-01e8-432d-b9e2-011b28df2968",
"name": "数据排序（因为这里合并了两个不同的流程）",
"type": "n8n-nodes-base.set",
"position": [
5260,
1300
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "c2a88039-cfb2-42ec-a71b-160f3c9b47c5",
"name": "为智能代理使用准备数据",
"type": "n8n-nodes-base.set",
"position": [
5560,
1540
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ece196cb-c8c6-483f-9b1d-fb3cdf615dae",
"name": "简单记忆",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
5880,
1740
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "ae5a4244-3f26-42b0-96f7-9b84cb9cfe8a",
"name": "[Discord] 回复",
"type": "n8n-nodes-base.httpRequest",
"position": [
6640,
1720
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "b19aee7a-6819-43cf-9036-7c4fc0431f36",
"name": "[Intercom] 回复",
"type": "n8n-nodes-base.httpRequest",
"position": [
6640,
1540
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "54b0c9ff-d7eb-496e-b219-0d800c58f044",
"name": "[Discord] 通知机器人重新激活",
"type": "n8n-nodes-base.httpRequest",
"position": [
4600,
1720
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "d719b8a4-fa3e-4426-8855-d6029f6c6896",
"name": "[Discord] 通知机器人停用",
"type": "n8n-nodes-base.httpRequest",
"position": [
4600,
1920
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "efb01578-3535-425b-a80f-5187621daa48",
"name": "[Discord] 用户消息",
"type": "n8n-nodes-base.httpRequest",
"position": [
4300,
1540
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "26068e58-f963-4f79-847e-fe5c6c62a78b",
"name": "[Discord] 人工管理员回复",
"type": "n8n-nodes-base.httpRequest",
"position": [
4300,
2100
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "617518b4-3cc9-4415-9c0f-9956a4d421cd",
"name": "令牌和ID",
"type": "n8n-nodes-base.set",
"position": [
-740,
1560
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "33f0e84d-6a4f-4cd7-8221-f594f5446e92",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
180,
700
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "c1a2ba74-7af2-4229-879c-926a3b7b175b",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
3980,
780
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b7e3b461-5832-4011-9d62-1851c9a10523",
"name": "便签 6",
"type": "n8n-nodes-base.stickyNote",
"position": [
200,
1660
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "fc64f39b-3dfe-4a20-b6a0-2ae4e34deb39",
"name": "便签 9",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
1380
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "0353bacf-5267-4481-ba68-eebe252ca28e",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
220,
1040
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "6a778a95-6a73-46f3-b1a3-b5109e97f071",
"name": "便利贴5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-460,
1380
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b5990327-09b6-42ff-91b9-b35f304c47f9",
"name": "事件为\"机器人回复\"时防止运行",
"type": "n8n-nodes-base.filter",
"position": [
-1060,
1560
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "92678483-bfcd-4874-b521-e75d01d2b6c5",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1060,
1040
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "f43a2452-13d7-4b1f-8d10-e3ccd8626c42",
"name": "便签 7",
"type": "n8n-nodes-base.stickyNote",
"position": [
180,
1560
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "376f2189-1ca7-457b-a117-bddbd2512fca",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
200,
820
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "c8a764e1-1c15-40d0-a80a-ff26eb362de9",
"name": "便签10",
"type": "n8n-nodes-base.stickyNote",
"position": [
1040,
820
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "6a42f2cf-e3b2-4f6d-9212-dde834c06da8",
"name": "便签12",
"type": "n8n-nodes-base.stickyNote",
"position": [
2640,
1100
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "7fbfcc62-fb74-4e82-a9c4-1f06705e4ce7",
"name": "便签13",
"type": "n8n-nodes-base.stickyNote",
"position": [
1300,
1620
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "423a161e-193f-4ca1-8d6c-61ff10e98782",
"name": "新对话准备数据",
"type": "n8n-nodes-base.set",
"position": [
2800,
1300
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "936454e0-8622-4520-8f48-85f6e553828f",
"name": "对话准备数据",
"type": "n8n-nodes-base.merge",
"position": [
2800,
1820
],
"parameters": {},
"typeVersion": 3,
"alwaysOutputData": true
},
{
"id": "0d1f22b6-5b34-4216-a087-81ce9aceae34",
"name": "便签14",
"type": "n8n-nodes-base.stickyNote",
"position": [
3180,
1160
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "0c26fb7b-a52d-4fc4-a8ab-9c65d814f68c",
"name": "便签15",
"type": "n8n-nodes-base.stickyNote",
"position": [
3240,
1560
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a3e9e8c2-68e5-41ff-961e-38ed7e9613dd",
"name": "便签16",
"type": "n8n-nodes-base.stickyNote",
"position": [
3940,
1300
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "0344c58d-f5d8-4f1b-8a1f-8922333dd65a",
"name": "便签11",
"type": "n8n-nodes-base.stickyNote",
"position": [
6500,
1280
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "fd35065f-1b26-445d-a9d0-48343e3ef092",
"name": "便签17",
"type": "n8n-nodes-base.stickyNote",
"position": [
6500,
1700
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "efa1cb98-3758-4cb2-8459-a3e0fcb7b75f",
"name": "便签18",
"type": "n8n-nodes-base.stickyNote",
"position": [
5160,
1160
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "132ef22f-aae3-43de-b662-de3e5795153f",
"name": "便签19",
"type": "n8n-nodes-base.stickyNote",
"position": [
6460,
1160
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "5525966d-ab1b-4995-bcf1-2eab2e2e4717",
"name": "便签20",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1520,
1380
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "4ad06867-b31d-44f8-abc2-57b2aa4469a8",
"name": "便签21",
"type": "n8n-nodes-base.stickyNote",
"position": [
220,
1780
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "",
"connections": {
"If2": {
"main": [
[
{
"node": "[Discord] Notify bot re-activation notification",
"type": "main",
"index": 0
}
],
[
{
"node": "[Discord] Notify bot de-activation",
"type": "main",
"index": 0
}
]
]
},
"Switch": {
"main": [
[
{
"node": "[Discord] User message",
"type": "main",
"index": 0
}
],
[
{
"node": "If2",
"type": "main",
"index": 0
}
],
[
{
"node": "[Discord] Human admin reply ",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "[Intercom] Reply",
"type": "main",
"index": 0
},
{
"node": "[Discord] Reply",
"type": "main",
"index": 0
}
]
]
},
"Aggregate": {
"main": [
[
{
"node": "conversation prepared data",
"type": "main",
"index": 1
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "Isolating all textual messages contents",
"type": "main",
"index": 0
},
{
"node": "Isolating the 'note' to get the thread ID stored",
"type": "main",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Tokens and Ids": {
"main": [
[
{
"node": "Whether it is a new conversation or not",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"conversation -> JSON": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
]
]
},
"[Discord] User message": {
"main": [
[
{
"node": "not going through if bot deactivated",
"type": "main",
"index": 0
}
]
]
},
"[Discord] Create Thread": {
"main": [
[
{
"node": "[Discord] Type first message into the thread",
"type": "main",
"index": 0
}
]
]
},
"Intercom Webhook Trigger": {
"main": [
[
{
"node": "Prevents from running when event is 'bot reply'",
"type": "main",
"index": 0
}
]
]
},
"conversation info -> JSON": {
"main": [
[
{
"node": "conversation prepared data",
"type": "main",
"index": 0
}
]
]
},
"conversation prepared data": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
},
"[Intercom] GET conversation": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
]
]
},
"new conversation prepared data": {
"main": [
[
{
"node": "sorting data (cuz we join 2 different flows here)",
"type": "main",
"index": 0
}
]
]
},
"preparing data for Agentic use": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"not going through if bot deactivated": {
"main": [
[
{
"node": "preparing data for Agentic use",
"type": "main",
"index": 0
}
]
]
},
"Isolating all textual messages contents": {
"main": [
[
{
"node": "conversation -> JSON",
"type": "main",
"index": 0
}
]
]
},
"Whether it is a new conversation or not": {
"main": [
[
{
"node": "[Discord] Create Thread",
"type": "main",
"index": 0
}
],
[
{
"node": "[Intercom] GET conversation",
"type": "main",
"index": 0
}
]
]
},
"[Intercom] Store the thread ID as a 'note'": {
"main": [
[
{
"node": "new conversation prepared data",
"type": "main",
"index": 0
}
]
]
},
"[Discord] Type first message into the thread": {
"main": [
[
{
"node": "[Intercom] Store the thread ID as a 'note'",
"type": "main",
"index": 0
}
]
]
},
"Prevents from running when event is 'bot reply'": {
"main": [
[
{
"node": "Tokens and Ids",
"type": "main",
"index": 0
}
]
]
},
"Isolating the 'note' to get the thread ID stored": {
"main": [
[
{
"node": "conversation info -> JSON",
"type": "main",
"index": 0
}
]
]
},
"sorting data (cuz we join 2 different flows here)": {
"main": [
[
{
"node": "preparing data for Agentic use",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客户支持, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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客户支持
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节点数量51
分类2
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作者
Niten Musa
@nitenmusaJust like every business has its own processes, every business will have its own AI agents — I sell and teach that transition From France 🇫🇷 — Discipline, Humility, Benevolence
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