8
n8n 中文网amn8n.com

从Gmail支持请求消息自动创建Linear问题

中级

这是一个Support, AI领域的自动化工作流,包含 13 个节点。主要使用 Gmail, Linear, Markdown, ScheduleTrigger, RemoveDuplicates 等节点,结合人工智能技术实现智能自动化。 从Gmail支持请求消息自动创建Linear问题

前置要求
  • Google 账号和 Gmail API 凭证
  • OpenAI API Key
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
  "meta": {
    "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "1c583599-826d-4a02-bfd9-f22f020f4af7",
      "name": "计划触发器",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -640,
        -140
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "hours"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "aaddc5fd-4b05-4ee2-9f71-222b14fb05d6",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        280,
        40
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "cd2a47fb-3e04-464d-bcac-00e84952d72c",
      "name": "结构化输出解析器",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        480,
        40
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n  \"type\": \"object\",\n  \"properties\": {\n    \"labels\": {\n      \"type\": \"array\",\n      \"items\": { \"type\": \"string\" }\n    },\n    \"priority\": { \"type\": \"number\" },\n    \"summary\": { \"type\": \"string\" },\n    \"description\": { \"type\": \"string\" }\n  }\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "48234689-66fd-4a5e-b940-5e6e07a95ad9",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 700,
        "height": 540,
        "content": "## 2. 自动生成和分类工单"
      },
      "typeVersion": 1
    },
    {
      "id": "c25fd99f-4898-479f-bf63-a79c3ca084fc",
      "name": "Markdown",
      "type": "n8n-nodes-base.markdown",
      "position": [
        100,
        -140
      ],
      "parameters": {
        "html": "={{ $json.html }}",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "b27f5e33-d149-4395-84b2-e1e1070c8a0b",
      "name": "标记为已读",
      "type": "n8n-nodes-base.removeDuplicates",
      "position": [
        -220,
        -140
      ],
      "parameters": {
        "options": {},
        "operation": "removeItemsSeenInPreviousExecutions",
        "dedupeValue": "={{ $json.id }}"
      },
      "typeVersion": 2
    },
    {
      "id": "e282e452-0dbb-4d00-b319-13840264feda",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -740,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 720,
        "height": 540,
        "content": "## 1. 监控 Gmail 收件箱中的支持邮件"
      },
      "typeVersion": 1
    },
    {
      "id": "d43db00e-bfd4-4b18-ad33-4bccb3373d09",
      "name": "便签2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        720,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 460,
        "height": 440,
        "content": "## 3. 在 Linear.App 中创建问题"
      },
      "typeVersion": 1
    },
    {
      "id": "13f657aa-5af1-4af4-af04-f81a13d2ce29",
      "name": "便签3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1160,
        -720
      ],
      "parameters": {
        "width": 380,
        "height": 940,
        "content": "## 立即试用!"
      },
      "typeVersion": 1
    },
    {
      "id": "684a5300-41c9-4ec4-8780-d1797e4dcfa2",
      "name": "根据支持请求生成问题",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        300,
        -140
      ],
      "parameters": {
        "text": "=Reported by {{ $json.from.value[0].name }} <{{ $json.from.value[0].address }}>\nReported at: {{ $now.toISO() }}\nSummary: {{ $json.subject }}\nDescription:\n{{ $json.data.replaceAll('\\n', ' ') }}",
        "messages": {
          "messageValues": [
            {
              "message": "=Your are Issues triage assistant who's task is to\n1) classify and label the given issue.\n2) Prioritise the given issue.\n3) Rewrite the issue summary and description.\n\n## Labels\nUse one or more labels.\n* Technical\n* Account\n* Access\n* Billing\n* Product\n* Training\n* Feedback\n* Complaints\n* Security\n* Privacy\n\n## Priority\n* 1 - highest\n* 2 - high\n* 3 - medium\n* 4 - low\n* 5 - lowest\n\n## Write Summary and Description\n* Remove emotional and anedotal phrases or information\n* Keep to the facts of the matter\n* Highlight what was attempted and is/was failing"
            }
          ]
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "id": "50aa5f53-680a-4518-a3a5-b97c3bd82af3",
      "name": "获取最近消息",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -440,
        -140
      ],
      "webhookId": "f3528949-056d-4013-ab62-9694e72b38cd",
      "parameters": {
        "limit": 1,
        "simple": false,
        "filters": {
          "q": "to:support@example.com"
        },
        "options": {},
        "operation": "getAll"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "Sf5Gfl9NiFTNXFWb",
          "name": "Gmail account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "a7a41e51-3852-43f3-98b9-d67bab4f8e41",
      "name": "在 Linear.App 中创建问题",
      "type": "n8n-nodes-base.linear",
      "position": [
        900,
        -140
      ],
      "parameters": {
        "title": "={{ $json.output.summary }}",
        "teamId": "1c721608-321d-4132-ac32-6e92d04bb487",
        "additionalFields": {
          "stateId": "92962324-3d1f-4cf8-993b-0c982cc95245",
          "priorityId": "={{ $json.output.priority ?? 3 }}",
          "description": "={{ $json.output.description }}\n\n{{ $json.output.labels.map(label => `#${label}`).join(' ') }}"
        }
      },
      "credentials": {
        "linearApi": {
          "id": "Nn0F7T9FtvRUtEbe",
          "name": "Linear account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "4593cd01-8fa3-4828-ba77-21082a2f31fb",
      "name": "便签4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -500,
        40
      ],
      "parameters": {
        "color": 5,
        "height": 120,
        "content": "### Gmail 过滤器"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Markdown": {
      "main": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Mark as Seen": {
      "main": [
        [
          {
            "node": "Markdown",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Schedule Trigger": {
      "main": [
        [
          {
            "node": "Get Recent Messages",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Get Recent Messages": {
      "main": [
        [
          {
            "node": "Mark as Seen",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Structured Output Parser": {
      "ai_outputParser": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "Generate Issue From Support Request": {
      "main": [
        [
          {
            "node": "Create Issue in Linear.App",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流?

复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景?

中级 - 客户支持, 人工智能

需要付费吗?

本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。

工作流信息
难度等级
中级
节点数量13
分类2
节点类型9
难度说明

适合有一定经验的用户,包含 6-15 个节点的中等复杂度工作流

作者
Jimleuk

Jimleuk

@jimleuk

Freelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk

外部链接
在 n8n.io 查看

分享此工作流