从Gmail支持请求消息自动创建Linear问题
中级
这是一个Support, AI领域的自动化工作流,包含 13 个节点。主要使用 Gmail, Linear, Markdown, ScheduleTrigger, RemoveDuplicates 等节点,结合人工智能技术实现智能自动化。 从Gmail支持请求消息自动创建Linear问题
前置要求
- •Google 账号和 Gmail API 凭证
- •OpenAI API Key
使用的节点 (13)
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "1c583599-826d-4a02-bfd9-f22f020f4af7",
"name": "计划触发器",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-640,
-140
],
"parameters": {
"rule": {
"interval": [
{
"field": "hours"
}
]
}
},
"typeVersion": 1.2
},
{
"id": "aaddc5fd-4b05-4ee2-9f71-222b14fb05d6",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
280,
40
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "cd2a47fb-3e04-464d-bcac-00e84952d72c",
"name": "结构化输出解析器",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
480,
40
],
"parameters": {
"schemaType": "manual",
"inputSchema": "{\n \"type\": \"object\",\n \"properties\": {\n \"labels\": {\n \"type\": \"array\",\n \"items\": { \"type\": \"string\" }\n },\n \"priority\": { \"type\": \"number\" },\n \"summary\": { \"type\": \"string\" },\n \"description\": { \"type\": \"string\" }\n }\n}"
},
"typeVersion": 1.2
},
{
"id": "48234689-66fd-4a5e-b940-5e6e07a95ad9",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
-340
],
"parameters": {
"color": 7,
"width": 700,
"height": 540,
"content": "## 2. 自动生成和分类工单"
},
"typeVersion": 1
},
{
"id": "c25fd99f-4898-479f-bf63-a79c3ca084fc",
"name": "Markdown",
"type": "n8n-nodes-base.markdown",
"position": [
100,
-140
],
"parameters": {
"html": "={{ $json.html }}",
"options": {}
},
"typeVersion": 1
},
{
"id": "b27f5e33-d149-4395-84b2-e1e1070c8a0b",
"name": "标记为已读",
"type": "n8n-nodes-base.removeDuplicates",
"position": [
-220,
-140
],
"parameters": {
"options": {},
"operation": "removeItemsSeenInPreviousExecutions",
"dedupeValue": "={{ $json.id }}"
},
"typeVersion": 2
},
{
"id": "e282e452-0dbb-4d00-b319-13840264feda",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-740,
-340
],
"parameters": {
"color": 7,
"width": 720,
"height": 540,
"content": "## 1. 监控 Gmail 收件箱中的支持邮件"
},
"typeVersion": 1
},
{
"id": "d43db00e-bfd4-4b18-ad33-4bccb3373d09",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
720,
-340
],
"parameters": {
"color": 7,
"width": 460,
"height": 440,
"content": "## 3. 在 Linear.App 中创建问题"
},
"typeVersion": 1
},
{
"id": "13f657aa-5af1-4af4-af04-f81a13d2ce29",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1160,
-720
],
"parameters": {
"width": 380,
"height": 940,
"content": "## 立即试用!"
},
"typeVersion": 1
},
{
"id": "684a5300-41c9-4ec4-8780-d1797e4dcfa2",
"name": "根据支持请求生成问题",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
300,
-140
],
"parameters": {
"text": "=Reported by {{ $json.from.value[0].name }} <{{ $json.from.value[0].address }}>\nReported at: {{ $now.toISO() }}\nSummary: {{ $json.subject }}\nDescription:\n{{ $json.data.replaceAll('\\n', ' ') }}",
"messages": {
"messageValues": [
{
"message": "=Your are Issues triage assistant who's task is to\n1) classify and label the given issue.\n2) Prioritise the given issue.\n3) Rewrite the issue summary and description.\n\n## Labels\nUse one or more labels.\n* Technical\n* Account\n* Access\n* Billing\n* Product\n* Training\n* Feedback\n* Complaints\n* Security\n* Privacy\n\n## Priority\n* 1 - highest\n* 2 - high\n* 3 - medium\n* 4 - low\n* 5 - lowest\n\n## Write Summary and Description\n* Remove emotional and anedotal phrases or information\n* Keep to the facts of the matter\n* Highlight what was attempted and is/was failing"
}
]
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.6
},
{
"id": "50aa5f53-680a-4518-a3a5-b97c3bd82af3",
"name": "获取最近消息",
"type": "n8n-nodes-base.gmail",
"position": [
-440,
-140
],
"webhookId": "f3528949-056d-4013-ab62-9694e72b38cd",
"parameters": {
"limit": 1,
"simple": false,
"filters": {
"q": "to:support@example.com"
},
"options": {},
"operation": "getAll"
},
"credentials": {
"gmailOAuth2": {
"id": "Sf5Gfl9NiFTNXFWb",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "a7a41e51-3852-43f3-98b9-d67bab4f8e41",
"name": "在 Linear.App 中创建问题",
"type": "n8n-nodes-base.linear",
"position": [
900,
-140
],
"parameters": {
"title": "={{ $json.output.summary }}",
"teamId": "1c721608-321d-4132-ac32-6e92d04bb487",
"additionalFields": {
"stateId": "92962324-3d1f-4cf8-993b-0c982cc95245",
"priorityId": "={{ $json.output.priority ?? 3 }}",
"description": "={{ $json.output.description }}\n\n{{ $json.output.labels.map(label => `#${label}`).join(' ') }}"
}
},
"credentials": {
"linearApi": {
"id": "Nn0F7T9FtvRUtEbe",
"name": "Linear account"
}
},
"typeVersion": 1
},
{
"id": "4593cd01-8fa3-4828-ba77-21082a2f31fb",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-500,
40
],
"parameters": {
"color": 5,
"height": 120,
"content": "### Gmail 过滤器"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Markdown": {
"main": [
[
{
"node": "Generate Issue From Support Request",
"type": "main",
"index": 0
}
]
]
},
"Mark as Seen": {
"main": [
[
{
"node": "Markdown",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get Recent Messages",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Generate Issue From Support Request",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Get Recent Messages": {
"main": [
[
{
"node": "Mark as Seen",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "Generate Issue From Support Request",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Generate Issue From Support Request": {
"main": [
[
{
"node": "Create Issue in Linear.App",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
中级 - 客户支持, 人工智能
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量13
分类2
节点类型9
作者
Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
外部链接
在 n8n.io 查看 →
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