使用 RetellAI 构建电话代理用于外呼潜在客户资格认证和呼入电话处理 -视频
高级
这是一个Sales, Support, AI领域的自动化工作流，包含 18 个节点。主要使用 If, Wait, Gmail, Filter, Twilio 等节点，结合人工智能技术实现智能自动化。 使用 RetellAI 电话代理、OpenAI GPT-4 和 Google Sheets 自动进行潜在客户资格认定
前置要求
- •Google 账号和 Gmail API 凭证
- •HTTP Webhook 端点（n8n 会自动生成）
- •可能需要目标 API 的认证凭证
- •Google Sheets API 凭证
- •OpenAI API Key
使用的节点 (18)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "QO4Mg23JvVfNCICy",
"meta": {
"instanceId": "a2b23892dd6989fda7c1209b381f5850373a7d2b85609624d7c2b7a092671d44",
"templateCredsSetupCompleted": true
},
"name": "使用 RetellAI 构建电话代理用于外呼潜在客户资格认证和呼入电话处理 -视频",
"tags": [
{
"id": "12w64ydbjEKDaM0B",
"name": "inbound",
"createdAt": "2025-05-06T20:31:43.427Z",
"updatedAt": "2025-05-06T20:31:43.427Z"
},
{
"id": "xSqaFWDcbJCRECKZ",
"name": "outbound",
"createdAt": "2025-05-06T20:31:38.072Z",
"updatedAt": "2025-05-06T20:31:38.072Z"
}
],
"nodes": [
{
"id": "78f39980-c9f8-49b6-93bb-a1f61d347ac3",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-240,
0
],
"parameters": {
"width": 1260,
"height": 320,
"content": "# 外呼潜在客户资格认证工作流"
},
"typeVersion": 1
},
{
"id": "661006b9-dac7-4ac0-882a-2e0cba9dbae1",
"name": "便签说明4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-240,
360
],
"parameters": {
"color": 5,
"width": 1260,
"height": 320,
"content": "# 呼入电话预约安排工作流"
},
"typeVersion": 1
},
{
"id": "96a278b9-8d2e-4f85-9f6a-2997932a7ca4",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1060,
-420
],
"parameters": {
"color": 4,
"width": 1400,
"height": 1100,
"content": "# 通话后工作流"
},
"typeVersion": 1
},
{
"id": "d082f904-f185-4615-b0d8-9438c731786f",
"name": "检测 Google Sheets 中的新潜在客户",
"type": "n8n-nodes-base.googleSheetsTrigger",
"position": [
-160,
100
],
"parameters": {
"event": "rowAdded",
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyHour"
}
]
},
"sheetName": {
"__rl": true,
"mode": "id",
"value": "="
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "="
}
},
"credentials": {
"googleSheetsTriggerOAuth2Api": {
"id": "pXaVMshaL2QzVDYh",
"name": "Google Sheets Trigger account"
}
},
"typeVersion": 1
},
{
"id": "c61172c2-7795-47be-acaa-d4824ca69680",
"name": "发送短信提醒在5分钟内致电潜在客户",
"type": "n8n-nodes-base.twilio",
"position": [
140,
100
],
"parameters": {
"to": "={{ $json['Phone Number'] }}",
"from": "+33600000000",
"message": "Hello, thanks for your interest in our roofing services. We'll be calling you shortly to ask about your project!",
"options": {},
"resource": "call"
},
"credentials": {
"twilioApi": {
"id": "udXVmM3xHYZbMW4g",
"name": "Twilio account"
}
},
"typeVersion": 1
},
{
"id": "d88573d4-ec99-40e4-8603-f1e910d034d1",
"name": "拨打电话前等待5分钟",
"type": "n8n-nodes-base.wait",
"position": [
460,
100
],
"webhookId": "344c2d5d-5629-4466-866b-ac6359b3b042",
"parameters": {
"unit": "minutes",
"amount": 1
},
"typeVersion": 1.1
},
{
"id": "d6778895-90dd-471e-9d9d-c48a35154291",
"name": "使用 RetellAI 呼叫新潜在客户",
"type": "n8n-nodes-base.httpRequest",
"position": [
760,
100
],
"parameters": {
"url": "https://api.retellai.com/v2/create-phone-call",
"method": "POST",
"options": {},
"jsonBody": "={\n \"from_number\": \"+33600000000\",\n \"to_number\": \"{{ $json['Phone Number'] }}\",\n \"retell_llm_dynamic_variables\": {\n \"uuid\": \"{{ $('Detect new lead in Google Sheets').item.json.UUID }}\"\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer key_XXXXXXXXX"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "8e7e7c0c-2600-4b20-ba30-b855d456d302",
"name": "接收来自 RetellAI 的呼入电话（webhook）",
"type": "n8n-nodes-base.webhook",
"position": [
-160,
460
],
"webhookId": "ebd11c9b-129c-4b59-8c27-9a4b567305f7",
"parameters": {
"path": "ebd11c9b-129c-4b59-8c27-9a4b567305f7",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "36bf25b0-d39d-4127-b005-5e3619069744",
"name": "检查电话号码是否存在于 Google Sheets 中",
"type": "n8n-nodes-base.googleSheets",
"position": [
300,
460
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ $json.body.call_inbound.from_number }}",
"lookupColumn": "Phone Number"
}
]
},
"sheetName": {
"__rl": true,
"mode": "id",
"value": "="
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "="
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "0b2dc7b9-84c1-488b-9d02-47cf6ee460c7",
"name": "发送响应到呼入 webhook 呼叫",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
760,
460
],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={\n \"call_inbound\": {\n \"dynamic_variables\": {\n \"name\": \"{{ $json.Name }}\"\n }\n }\n}"
},
"typeVersion": 1.1
},
{
"id": "063a4a31-429f-4cf0-b248-869131e92633",
"name": "从 RetellAI 接收通话后数据（webhook）",
"type": "n8n-nodes-base.webhook",
"position": [
1180,
80
],
"webhookId": "f8878b78-43ea-4caa-b16c-cde9aaf2e9b1",
"parameters": {
"path": "f8878b78-43ea-4caa-b16c-cde9aaf2e9b1",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "215e2031-983a-4785-b46d-026f64c115e4",
"name": "仅筛选已分析的通话",
"type": "n8n-nodes-base.filter",
"position": [
1400,
80
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a0e40476-0054-43ec-b7a7-e872d1c6061a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "call_analyzed"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "f8cae0c3-1b5d-47e6-b7fd-b47558c30d3f",
"name": "检查通话是否为外呼",
"type": "n8n-nodes-base.if",
"position": [
1620,
80
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "46590184-4e33-48fd-a9f4-c63b13f88c1f",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.call.direction }}",
"rightValue": "outbound"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "8997d5ec-bfb9-4ce9-9e13-6035f02b634e",
"name": "在 Google Sheets 中更新潜在客户记录",
"type": "n8n-nodes-base.googleSheets",
"position": [
1860,
-40
],
"parameters": {
"columns": {
"value": {
"UUID": "={{ $json.body.call.retell_llm_dynamic_variables.uuid }}",
"Qualification": "={{ $json.body.call.call_analysis.custom_analysis_data.qualification }}"
},
"schema": [
{
"id": "UUID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "UUID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Datetime Called",
"type": "string",
"display": true,
"required": false,
"displayName": "Datetime Called",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Qualification",
"type": "string",
"display": true,
"required": false,
"displayName": "Qualification",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"UUID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "id",
"value": "="
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "="
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "51us92xkOlrvArhV",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "20757ff8-6604-4c80-96ec-32bfac983ed7",
"name": "发送通话摘要邮件",
"type": "n8n-nodes-base.gmail",
"position": [
2220,
-40
],
"webhookId": "806ec3f9-8bcb-48ef-8e22-9d1ce3b06bf0",
"parameters": {
"sendTo": "youremail@gmail.com",
"message": "=Name:\n{{ $json.body.call.call_analysis.custom_analysis_data.first_name }}\n\nNumber:\n{{ $json.body.call.call_analysis.custom_analysis_data.phone_number }}\n\nQualification:\n{{ $json.body.call.call_analysis.custom_analysis_data.qualification }}\n\n\nCall Summary:\n{{ $json.body.call.call_analysis.custom_analysis_data.call_summary }}",
"options": {},
"subject": "=New Lead - Call Summary",
"emailType": "text"
},
"credentials": {
"gmailOAuth2": {
"id": "rKxQHWZ2F5XLJmwF",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "753bd92d-b95b-4710-bf49-6da89a43223f",
"name": "使用 OpenAI 生成通话摘要",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
1860,
180
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "GPT-4.1"
},
"options": {},
"messages": {
"values": [
{
"content": "=Analyze this call transcript to identify how the call went and identify possible improvements to the voice prompt:\n\n{{ $json.body.call.transcript }}"
}
]
}
},
"credentials": {
"openAiApi": {
"id": "6h3DfVhNPw9I25nO",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "cf600277-bb07-4f7a-a9b7-3e20017f716d",
"name": "向潜在客户发送确认邮件",
"type": "n8n-nodes-base.gmail",
"position": [
2220,
180
],
"webhookId": "453fe9d9-1de6-40a2-bd0c-88cb9c1cc7ef",
"parameters": {
"sendTo": "youremail@gmail.com",
"message": "=New roofing appointment:\n\nClient Name:\n{{ $('Check if call was outbound').item.json.body.call.call_analysis.custom_analysis_data.first_name }}\n\nClient Number:\n{{ $('Check if call was outbound').item.json.body.call.call_analysis.custom_analysis_data.phone_number }}\n\nAvailabilities:\n{{ $('Check if call was outbound').item.json.body.call.call_analysis.custom_analysis_data.availabilities }}\n\n\nCall Summary:\n{{ $('Check if call was outbound').item.json.body.call.call_analysis.call_summary }}\n\n\nChatGPT analysis of how the call went and suggestions for improving the voice prompt:\n{{ $json.message.content }}",
"options": {},
"subject": "=Roofing Appointment Scheduled",
"emailType": "text"
},
"credentials": {
"gmailOAuth2": {
"id": "rKxQHWZ2F5XLJmwF",
"name": "Gmail account"
}
},
"typeVersion": 2.1
},
{
"id": "f75763b6-0867-4625-89e1-cafa3c9e6e44",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-240,
-420
],
"parameters": {
"width": 1260,
"height": 400,
"content": "# ✅ 通用工作流说明"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "879f8e4d-91d7-41fc-825d-08f2ef283c25",
"connections": {
"Check if call was outbound": {
"main": [
[
{
"node": "Update lead record in Google Sheets",
"type": "main",
"index": 0
}
],
[
{
"node": "Generate call summary with OpenAI",
"type": "main",
"index": 0
}
]
]
},
"Filter for analyzed calls only": {
"main": [
[
{
"node": "Check if call was outbound",
"type": "main",
"index": 0
}
]
]
},
"Detect new lead in Google Sheets": {
"main": [
[
{
"node": "Send SMS reminder to call lead in 5 minutes",
"type": "main",
"index": 0
}
]
]
},
"Generate call summary with OpenAI": {
"main": [
[
{
"node": "Send confirmation email to lead",
"type": "main",
"index": 0
}
]
]
},
"Wait 5 minutes before making call": {
"main": [
[
{
"node": "Call new lead using RetellAI",
"type": "main",
"index": 0
}
]
]
},
"Update lead record in Google Sheets": {
"main": [
[
{
"node": "Send call summary email",
"type": "main",
"index": 0
}
]
]
},
"Send SMS reminder to call lead in 5 minutes": {
"main": [
[
{
"node": "Wait 5 minutes before making call",
"type": "main",
"index": 0
}
]
]
},
"Receive inbound call from RetellAI (webhook)": {
"main": [
[
{
"node": "Check if phone number exists in Google Sheets",
"type": "main",
"index": 0
}
]
]
},
"Check if phone number exists in Google Sheets": {
"main": [
[
{
"node": "Send response to inbound webhook call",
"type": "main",
"index": 0
}
]
]
},
"Receive post-call data from RetellAI (webhook)": {
"main": [
[
{
"node": "Filter for analyzed calls only",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 销售, 客户支持, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
相关工作流推荐
基于AI的潜在客户信息增强（Bright Data MCP和Google Sheets）
基于AI的潜在客户信息增强：使用Bright Data MCP和Google Sheets
If
Set
Wait
+19
51 节点Cyril Nicko Gaspar
销售
域名外联：自动化潜在客户提取和定向触达
域名外联：自动化潜在客户提取和定向触达
If
Code
Wait
+11
31 节点Badr
销售
在可视化参考库中探索n8n节点
在可视化参考库中探索n8n节点
If
Ftp
Set
+93
113 节点I versus AI
其他
Shopify AI代理套件：完整的电子商务自动化（支持、销售、运营）
使用GPT-4o、Langchain代理和集成的Shopify多模块自动化
If
Cron
Wait
+16
86 节点Sam Yassine
客户支持
[模板] AI宠物店 v8
🐶 AI宠物店助手 - 集成GPT-4o、Google日历和WhatsApp/Instagram/Facebook
If
N8n
Set
+38
244 节点Amanda Benks
销售
使用GPT-4o、WordPress和LinkedIn发布自动化RSS内容到博客文章
使用GPT-4o、WordPress和LinkedIn发布自动化RSS内容到博客文章
If
Set
Code
+21
40 节点Immanuel
人工智能
工作流信息
难度等级
高级
节点数量18
分类3
节点类型12
作者
Dr. Firas
@drfirasAutomation expert and certified trainer. I create hands-on courses to master automation with n8n. Contact me to access my exclusive training and start building powerful workflows today. 🚀
外部链接
在 n8n.io 查看 →
分享此工作流