智能客户支持系统（集成GPT-4o、Gmail、Slack和Drive知识库）
高级
这是一个Support, AI领域的自动化工作流，包含 19 个节点。主要使用 If, Code, GmailTool, GoogleDrive, HttpRequest 等节点，结合人工智能技术实现智能自动化。 集成GPT-4o、Gmail、Slack和Drive知识库的智能客户支持系统
前置要求
- •Google 账号和 Gmail API 凭证
- •Google Drive API 凭证
- •可能需要目标 API 的认证凭证
- •Google Sheets API 凭证
- •OpenAI API Key
- •Pinecone API Key
使用的节点 (19)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "cnquzHBto3dmFId0",
"meta": {
"instanceId": "2000c64071c20843606b95c63795bb0797c41036047055a6586498e855b96efc",
"templateCredsSetupCompleted": true
},
"name": "智能客户支持系统（集成 GPT-4o、Gmail、Slack 和 Drive 知识库）",
"tags": [],
"nodes": [
{
"id": "c48bec89-89b1-4db2-8f15-d9e75b1bb252",
"name": "Gmail 收件箱监控器",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
-100,
120
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "41ca6a1d-7937-45c2-a664-b331eff322d1",
"name": "邮件内容预处理器",
"type": "n8n-nodes-base.code",
"position": [
120,
120
],
"parameters": {},
"typeVersion": 2
},
{
"id": "787e7482-4a23-4447-97e7-7ffb5830816c",
"name": "智能邮件分类器",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
380,
80
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "7b8c0e50-312b-4da2-9bb6-ab5278ef9cee",
"name": "GPT-4o 语言模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
428,
340
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "a67a1722-a6ea-47a2-ad0f-f7ddb7a8fc80",
"name": "紧急邮件过滤器",
"type": "n8n-nodes-base.if",
"position": [
854,
-80
],
"parameters": {},
"typeVersion": 2
},
{
"id": "0bfae10c-e628-4f1b-b8e8-9d30b4038d27",
"name": "Slack 通知中心",
"type": "n8n-nodes-base.httpRequest",
"position": [
1212,
-80
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "b921b5d3-6379-4574-9c63-ac51101f8884",
"name": "分析数据记录器",
"type": "n8n-nodes-base.googleSheets",
"position": [
1432,
-80
],
"parameters": {},
"typeVersion": 4.5
},
{
"id": "23a92a67-e4e7-4b32-8338-a9ae4274808d",
"name": "设置说明",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
-200
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "8b923264-9bbf-4bde-b7f9-c8458b9b62ca",
"name": "Gmail",
"type": "n8n-nodes-base.gmailTool",
"position": [
920,
420
],
"webhookId": "a86e1266-9cba-411e-ad6d-a91585e2e9e6",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "e0e52200-16c3-468f-9452-609b7d94314a",
"name": "Google Drive 触发器",
"type": "n8n-nodes-base.googleDriveTrigger",
"position": [
-100,
980
],
"parameters": {},
"typeVersion": 1
},
{
"id": "dd50ad61-12d2-494f-b5fa-2bb3815c52c1",
"name": "Google Drive",
"type": "n8n-nodes-base.googleDrive",
"position": [
120,
980
],
"parameters": {},
"typeVersion": 3
},
{
"id": "f27a3b15-ee13-4a7d-afc0-dd9819147981",
"name": "Pinecone Vector Store",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
356,
980
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "01ddb988-882b-43a5-a6cc-e1529f73dbb4",
"name": "OpenAI 嵌入",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
340,
1200
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "f57d6db4-c76d-44b0-abdc-c00004ad7668",
"name": "默认数据加载器",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
460,
1202.5
],
"parameters": {},
"typeVersion": 1
},
{
"id": "8a480f83-b9e7-45c5-8fe2-74546561e2e4",
"name": "递归字符文本分割器",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
"position": [
548,
1400
],
"parameters": {},
"typeVersion": 1
},
{
"id": "897c3ba4-274e-4d5c-9ddf-4f8b6abbdd76",
"name": "Pinecone 向量存储",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
920,
540
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "b31fbce4-2722-4437-ba2d-e10adb724676",
"name": "Embeddings OpenAI1",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
960,
720
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "d51f4a4a-a5e1-4469-b33e-e8a53bb6733e",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
900,
240
],
"parameters": {},
"typeVersion": 2
},
{
"id": "e7f6d1d0-c1f3-4598-8f88-d701feec2272",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
680,
440
],
"parameters": {},
"typeVersion": 1.2
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6d4bbc49-9313-4c1c-921f-ca50294c127d",
"connections": {
"Gmail": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Google Drive": {
"main": [
[
{
"node": "Pinecone Vector Store",
"type": "main",
"index": 0
}
]
]
},
"Embeddings OpenAI": {
"ai_embedding": [
[
{
"node": "Pinecone Vector Store",
"type": "ai_embedding",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Embeddings OpenAI1": {
"ai_embedding": [
[
{
"node": "Pinecone Vector Store1",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Default Data Loader": {
"ai_document": [
[
{
"node": "Pinecone Vector Store",
"type": "ai_document",
"index": 0
}
]
]
},
"Gmail Inbox Monitor": {
"main": [
[
{
"node": "Email Content Preprocessor",
"type": "main",
"index": 0
}
]
]
},
"Urgent Email Filter": {
"main": [
[
{
"node": "Slack Notification Hub",
"type": "main",
"index": 0
}
]
]
},
"Google Drive Trigger": {
"main": [
[
{
"node": "Google Drive",
"type": "main",
"index": 0
}
]
]
},
"GPT-4o Language Model": {
"ai_languageModel": [
[
{
"node": "Intelligent Email Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Pinecone Vector Store1": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Slack Notification Hub": {
"main": [
[
{
"node": "Analytics Data Logger",
"type": "main",
"index": 0
}
]
]
},
"Email Content Preprocessor": {
"main": [
[
{
"node": "Intelligent Email Classifier",
"type": "main",
"index": 0
}
]
]
},
"Intelligent Email Classifier": {
"main": [
[
{
"node": "Urgent Email Filter",
"type": "main",
"index": 0
},
{
"node": "AI Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
],
[],
[],
[],
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Recursive Character Text Splitter": {
"ai_textSplitter": [
[
{
"node": "Default Data Loader",
"type": "ai_textSplitter",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客户支持, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量19
分类2
节点类型16
作者
David Olusola
@dae221AI automation consultant working with ambitious businesses on their most complex operational challenges. For project inquiries, reach me at david@daexai.com
外部链接
在 n8n.io 查看 →
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