AI客户支持代理
高级
这是一个Support, AI领域的自动化工作流，包含 32 个节点。主要使用 Code, Switch, Webhook, HttpRequest, Agent 等节点，结合人工智能技术实现智能自动化。 使用Mintlify文档和Zendesk AI代理自动处理客户支持
前置要求
- •HTTP Webhook 端点（n8n 会自动生成）
- •可能需要目标 API 的认证凭证
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "YEArXtErE6aQQmka",
"meta": {
"instanceId": "c52c57a23340de7df966f9e47d97a3fb8c52621d4c39f6342366d1114449002a",
"templateCredsSetupCompleted": true
},
"name": "AI客户支持代理",
"tags": [],
"nodes": [
{
"id": "79ff2d59-8fac-42cd-a61b-0f87723af80a",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
3256,
420
],
"parameters": {
"text": "={{ $json.aiResponse }}",
"options": {
"systemMessage": "You are a helpful AI support assistant for <YOUR-DOMAIN>. A customer has asked a question, and relevant information has already been fetched from the documentation. \nYour task is to:\n\n- Summarize and rephrase the fetched content into a clear and friendly response. \n- Keep the response within 120 words. \n- Start the reply with “Hi,\\n”. \n- End the reply with “Best regards,\\n AI support agent”. \n- Don't mention any billing, compliance, or sales teams. \n- Don't offer the customer to contact <YOUR-DOMAIN>. \n- Keep the tone professional, polite, and supportive. Avoid technical jargon unless necessary. \n- If the information is partial or the question is unclear, mention it briefly and offer a helpful direction. \n- If the customer says their proxy is not working, politely ask for more details such as:\n - Which software or tool they are using \n - Whether they can recheck their configuration \n - If possible, to share a screenshot of the issue \n\nOutput your answer as a properly formatted JSON object:\n\n{\n \"ticket\": {\n \"comment\": {\n \"body\": \"Hi,\\n\\n{Response to customer}\\n\\nBest regards,\\nAI support agent\",\n \"public\": true\n },\n \"status\": \"pending\"\n }\n}\n\nKeep the tone professional, polite, and supportive. Avoid technical jargon unless necessary. If the information is partial or the question is unclear, mention it briefly and offer a helpful direction and escalate to a human support agent."
},
"promptType": "define"
},
"typeVersion": 2
},
{
"id": "1322e147-e25f-476e-9823-1898c5ec0e82",
"name": "OpenRouter 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
3344,
640
],
"parameters": {
"model": "deepseek/deepseek-r1-distill-llama-70b:free",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "Occaxdxf05gIKN42",
"name": "alexanderg-bd"
}
},
"typeVersion": 1
},
{
"id": "9769ad77-a395-4251-b45e-aa817482d821",
"name": "消息路由器",
"type": "n8n-nodes-base.switch",
"position": [
1496,
99
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "billing",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "83dbaa68-8ece-4cd9-b553-e05157c03afd",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "\"category\": \"billing\""
}
]
},
"renameOutput": true
},
{
"outputKey": "advertisement",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c4409784-1d61-43c6-8f00-038888fb8853",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "\"category\": \"advertisement\""
}
]
},
"renameOutput": true
},
{
"outputKey": "fraud",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cf2b9652-c9a1-4101-b525-46a947de5b3c",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "\"category\": \"fraud\""
}
]
},
"renameOutput": true
},
{
"outputKey": "other",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "fc49d233-30eb-403e-934f-9f0b59b0836e",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "\"category\": \"other\""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ccc9a63b-d5ed-460f-be44-0bb62a8439d0",
"name": "新工单？",
"type": "n8n-nodes-base.switch",
"position": [
1936,
420
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "new",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "45668a4b-48c9-48d1-869e-0769701c415d",
"operator": {
"type": "string",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $json.topicId }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "existing",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "acc77f71-06a9-444b-a780-9319490ab014",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.topicId }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "1a448d28-8c30-4aaf-b6c2-6c15ac7a1544",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-640,
120
],
"webhookId": "d5df4915-3245-468d-970f-54e7bf8f4084",
"parameters": {
"path": "d5df4915-3245-468d-970f-54e7bf8f4084",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "2db01f51-b260-4dbb-ab88-9745612f774b",
"name": "解析对话",
"type": "n8n-nodes-base.code",
"position": [
240,
220
],
"parameters": {
"jsCode": "// Define the agent's author_id (update this to match your system)\nconst supportStaffId = 19780258553884;\n\n// Get the input data (from previous node)\nconst comments = items[0].json.comments;\nconst subject = items[0].json.subject;\nconst ticketId = $('Fetch Zendesk ticket').first().json.ticket.id\n\n// Filter only public comments\nconst publicComments = comments.filter(comment => comment.public === true && comment.type === 'Comment');\n\n// Build the conversation array\nconst conversation = publicComments.map(comment => {\n return {\n role: comment.author_id === supportStaffId ? 'support_agent' : 'customer',\n message: comment.body\n };\n});\n\n// Return the final structured output\nreturn [\n {\n json: {\n subject: subject,\n conversation: conversation,\n ticketId: ticketId\n }\n }\n];"
},
"typeVersion": 2
},
{
"id": "4d7ab1c4-73fc-4894-ab8c-3b27a4e3ec28",
"name": "查找Mintlify主题ID",
"type": "n8n-nodes-base.code",
"position": [
1716,
420
],
"parameters": {
"jsCode": "const uuidRegex = /^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$/;\n\n// Get tags from the Zendesk ticket\nconst tags = $('Fetch Zendesk ticket').first().json.ticket.tags || [];\n\n// Find the first tag that matches the UUID format\nconst topicId = tags.find(tag => uuidRegex.test(tag)) || null;\n\n// Return with new field\nreturn [\n {\n json: {\n ...items[0].json,\n topicId: topicId\n }\n }\n];"
},
"typeVersion": 2
},
{
"id": "70fd61ed-65a2-4d80-b419-c8dac980649c",
"name": "将Mintlify主题ID添加到工单",
"type": "n8n-nodes-base.code",
"position": [
2596,
320
],
"parameters": {
"jsCode": "// Get topicId from tags[0] in the other node\nconst topicId = $('Add Mintlify topicId to ticket tags').first().json.tags?.[0] || null;\n\n// Get the current item (from \"Parse conversation\")\nconst item = $('Parse conversation').first().json.conversation\n\n// Extract and simplify the conversation to only include message fields\nconst conversation = (item || []).map(entry => ({\n message: entry.message\n}));\n\n// Build and return the final output\nreturn [\n {\n json: {\n conversation,\n topicId\n }\n }\n];"
},
"typeVersion": 2
},
{
"id": "059f2573-2a5c-464e-8114-cb08cd7b11b3",
"name": "创建Mintlify聊天主题",
"type": "n8n-nodes-base.httpRequest",
"position": [
2156,
320
],
"parameters": {
"url": "https://api-dsc.mintlify.com/v1/chat/topic",
"method": "POST",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer <YOUR-API-KEY>"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "7b561eb4-add1-43d2-8957-8fe684e257e2",
"name": "将Mintlify主题ID添加到工单标签",
"type": "n8n-nodes-base.httpRequest",
"position": [
2376,
320
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $('Fetch Zendesk ticket').item.json.ticket.id }}/tags",
"method": "PUT",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "predefinedCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "tags",
"value": "={{ $json.topicId }}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "d499662f-be7a-4319-bbae-5a5e5477cc54",
"name": "删除工单",
"type": "n8n-nodes-base.httpRequest",
"position": [
1716,
20
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $('Parse conversation').item.json.ticketId }}",
"method": "DELETE",
"options": {},
"sendHeaders": true,
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "f0d52e9e-034a-452d-81a9-7904d62f6114",
"name": "检查是否分配了人工代理",
"type": "n8n-nodes-base.switch",
"position": [
-200,
120
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Don't involve",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "3a2d99f6-2c18-4515-9b6b-ea346067b9fe",
"operator": {
"type": "number",
"operation": "equals"
},
"leftValue": "={{ $json.ticket.assignee_id }}",
"rightValue": 19780258553884
}
]
},
"renameOutput": true
},
{
"outputKey": "Involve",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "3dd54bce-0b01-43a8-85a8-539937d22670",
"operator": {
"type": "string",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $json.ticket.assignee_id }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "d2ebc6e6-f164-40ee-8910-6a1c3bc85f70",
"name": "如果分配了人工代理，则不回复",
"type": "n8n-nodes-base.noOp",
"position": [
20,
20
],
"parameters": {},
"typeVersion": 1
},
{
"id": "439d7ac6-5335-4660-a94f-b4f5f616f335",
"name": "OpenRouter 聊天模型1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
3940,
640
],
"parameters": {
"model": "deepseek/deepseek-r1-distill-llama-70b:free",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "Occaxdxf05gIKN42",
"name": "alexanderg-bd"
}
},
"typeVersion": 1
},
{
"id": "d8a6bb45-beaf-41dc-b615-34e58d22f447",
"name": "检查不确定性",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
3852,
420
],
"parameters": {
"text": "={{ $json.ticket.comment.body }}",
"options": {
"systemMessage": "You are a classification assistant. Your task is to analyze the support agent's reply and determine whether it expresses uncertainty or lack of confidence.\n\nUncertainty may be indicated by phrases such as:\n- \"I'm not sure\"\n- \"I don't know\"\n- \"Unfortunately, I cannot help\"\n- \"I don't have enough information\"\n- \"You may want to check with someone else\"\n- \"This might not be accurate\"\n- \"Possibly\"\n- \"It could be\"\n- \"The documentation does not provide specific pricing information\"\n\nIf the reply contains any of these or similar expressions, return:\n\n{\n \"isUncertain\": true\n}\n\nIf the reply is confident, helpful, and provides a clear answer, return:\n\n{\n \"isUncertain\": false\n}\n\nOnly return the JSON object. Do not include any explanation or additional text."
},
"promptType": "define"
},
"typeVersion": 2
},
{
"id": "78d023f3-71b4-49a4-885a-197862b29c9b",
"name": "如果回复次数超过x次，则不回复",
"type": "n8n-nodes-base.noOp",
"position": [
900,
320
],
"parameters": {},
"typeVersion": 1
},
{
"id": "aad3ff45-fc88-4400-90f2-6a46972da86d",
"name": "如果不确定，则不回复",
"type": "n8n-nodes-base.noOp",
"position": [
4448,
320
],
"parameters": {},
"typeVersion": 1
},
{
"id": "ee1525fc-e2b3-4a0f-a5eb-3347e48c0f08",
"name": "OpenRouter 聊天模型2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
1208,
340
],
"parameters": {
"model": "deepseek/deepseek-r1-distill-llama-70b:free",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "Occaxdxf05gIKN42",
"name": "alexanderg-bd"
}
},
"typeVersion": 1
},
{
"id": "65e03e7e-e86f-495e-9b2e-04ac4e33a40a",
"name": "消息分类器",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1120,
120
],
"parameters": {
"text": "={{ $json.conversation[0].message }}",
"options": {
"systemMessage": "You are a classification assistant. Your task is to analyze a customer's message and classify it into one of the following categories:\n\n- billing: The customer is asking about charges, refunds, invoices, payments, crypto transactions, or requesting a custom plan that is not listed on the website. Do not include messages related to plan auto-renewal, switching to a monthly plan, removing a payment method, or how to view receipts.\n- advertisement: The customer is proposing a partnership, collaboration, promotion, review, or business opportunity.\n- fraud: The customer is reporting or discussing issues related to hacking, DDoS attacks, griefing, illegal use, abuse, stealing, spam, bots, reselling, surveys or any suspicious or malicious activity.\n- other: The message does not clearly fit into any of the above categories.\n\nOutput your answer as a properly formatted JSON object:\n\n{\n \"category\": \"billing\"\n}\n\nOnly return the JSON object. Do not include any explanation or additional text."
},
"promptType": "define"
},
"typeVersion": 2
},
{
"id": "02612319-2fdf-4c2e-801b-8e374baa9ccf",
"name": "不确定性路由器",
"type": "n8n-nodes-base.switch",
"position": [
4228,
420
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "uncertain",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "bc93432b-5015-4dac-beda-68ab221ed4f2",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "true"
}
]
},
"renameOutput": true
},
{
"outputKey": "certain",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "7d4dc081-6d62-4b9c-9344-15713b21bb30",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.output }}",
"rightValue": "false"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "9b04c360-cb9c-4614-b0ab-15bd936d9243",
"name": "疑似账单问题 - 升级处理",
"type": "n8n-nodes-base.httpRequest",
"position": [
1716,
-180
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $('Fetch Zendesk ticket').item.json.ticket.id }}",
"method": "PUT",
"options": {},
"jsonBody": "{\n \"ticket\": {\n \"comment\": {\n \"body\": \"Hi,\\n\\nThis request is related to billing and was forwarded to a human agent. We will return to you as soon as possible.\\n\\nBest regards,\\nAI support agent\",\n \"public\": true\n },\n \"status\": \"open\"\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "8c3bb2e4-76d6-4be9-b1d7-4d1f9738f682",
"name": "疑似欺诈 - 升级处理",
"type": "n8n-nodes-base.httpRequest",
"position": [
1716,
220
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $('Fetch Zendesk ticket').item.json.ticket.id }}",
"method": "PUT",
"options": {},
"jsonBody": "{\n \"ticket\": {\n \"comment\": {\n \"body\": \"Hi,\\n\\nYour message appears to involve activity that may violate our Acceptable Use Policy. Please review our guidelines here: https://<YOUR-DOMAIN>.com/legal/acceptable-use-policy.\\n\\nIf you believe this is a mistake or need further clarification, feel free to provide more context.\\n\\nBest regards,\\nAI support agent\",\n \"public\": true\n },\n \"status\": \"pending\"\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "b5292f27-97a5-4e57-a082-6a74f2b31ec0",
"name": "Mintlify生成的回复（新）",
"type": "n8n-nodes-base.httpRequest",
"position": [
2816,
320
],
"parameters": {
"url": "https://api-dsc.mintlify.com/v1/chat/message",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "topicId",
"value": "={{ $('Add Mintlify topicID to ticket').item.json.topicId }}"
},
{
"name": "message",
"value": "={{ $json.conversation[0].message }}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer <YOUR-API-KEY>"
},
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "X-Mintlify-Base-Url",
"value": "https://docs.<YOUR-DOMAIN>.com"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "c7f53efc-7513-48ba-9ad5-e5a977a181bd",
"name": "Mintlify生成的回复（现有）",
"type": "n8n-nodes-base.httpRequest",
"position": [
2816,
520
],
"parameters": {
"url": "https://api-dsc.mintlify.com/v1/chat/message",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "topicId",
"value": "={{ $json.topicId }}"
},
{
"name": "message",
"value": "={{ $('Flip conversation to get the last message').item.json.conversation[0].message }}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer <YOUR-API-KEY>"
},
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "X-Mintlify-Base-Url",
"value": "https://docs.<YOUR-DOMAIN>.com"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "e1aa2510-f473-4e23-8d9e-f36d889c97ff",
"name": "检查AI回复次数",
"type": "n8n-nodes-base.switch",
"position": [
680,
220
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Keep AI",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "fb02a796-2f4d-45a7-8c3a-d2bae8bb9964",
"operator": {
"type": "number",
"operation": "lte"
},
"leftValue": "={{ $json.aiReplyCount }}",
"rightValue": 3
}
]
},
"renameOutput": true
},
{
"outputKey": "Involve a human agent",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "774acb34-caeb-4596-9404-9d97844708de",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ $json.aiReplyCount }}",
"rightValue": 3
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "9e5a90c0-4a7e-4745-bef2-6f6b8dad3c50",
"name": "获取Zendesk工单",
"type": "n8n-nodes-base.httpRequest",
"position": [
-420,
120
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $json.body.ticket.id }}",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "1188f26f-3a37-40aa-b6b8-01dede339b39",
"name": "获取工单对话",
"type": "n8n-nodes-base.httpRequest",
"position": [
20,
220
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $json.ticket.id }}/comments",
"options": {},
"sendHeaders": true,
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
},
{
"id": "63f16b5d-6ca2-40ca-b4c8-4b5a33b2ef1c",
"name": "统计AI回复次数",
"type": "n8n-nodes-base.code",
"position": [
460,
220
],
"parameters": {
"jsCode": "// Get the conversation array from the first input item\nconst conversation = $input.first().json.conversation || [];\n\n// Count how many messages are from support_agent\nconst supportAgentReplyCount = conversation.filter(msg => msg.role === 'support_agent').length;\n\n// Return the count\nreturn [\n {\n json: {\n aiReplyCount: supportAgentReplyCount\n }\n }\n];"
},
"typeVersion": 2
},
{
"id": "ced12732-e0ba-4787-a8ea-0b5673567f80",
"name": "翻转对话以获取最后一条消息",
"type": "n8n-nodes-base.code",
"position": [
900,
120
],
"parameters": {
"jsCode": "// Get the first item from input\nconst item = $input.first();\n\n// Reverse the conversation array\nconst reversedConversation = $('Parse conversation').first().json.conversation.reverse();\n\n// Return the modified object\nreturn [\n {\n json: {\n conversation: reversedConversation,\n ticketId: item.json.ticketId\n }\n }\n];"
},
"typeVersion": 2
},
{
"id": "c7994f00-1ef5-4c40-abff-c277d4fa0047",
"name": "解析mintlify响应",
"type": "n8n-nodes-base.code",
"position": [
3036,
420
],
"parameters": {
"jsCode": "const response = $input.first().json.data\nconst [answer, citationsRaw] = response.split('||');\nconst citations = citationsRaw ? JSON.parse(citationsRaw) : [];\n\nlet final = answer;\nif (citations.length > 0) {\n final += '\\n\\n📚 Related Docs:\\n';\n citations.forEach((c, i) => {\n final += `${i + 1}. [${c.metadata.title}](https://docs.<YOUR-DOMAIN>.com${c.link})\\n`;\n });\n}\n\nreturn {\n aiResponse: answer,\n citations,\n finalResponse: final\n};"
},
"typeVersion": 2
},
{
"id": "bd74c61c-eea7-480e-ab1d-a84fa564fbaa",
"name": "解析AI响应",
"type": "n8n-nodes-base.code",
"position": [
3632,
420
],
"parameters": {
"jsCode": "// Get the raw output string\nconst rawOutput = $input.first().json.output;\n\n// Try to extract only the JSON part using a regex\nconst jsonMatch = rawOutput.match(/\\{[\\s\\S]*\\}/);\n\n// If no match found, throw an error\nif (!jsonMatch) {\n throw new Error('No valid JSON object found in the string.');\n}\n\n// Parse the matched JSON string\nconst parsed = JSON.parse(jsonMatch[0]);\n\n// Ensure it's a plain object\nif (typeof parsed !== 'object' || Array.isArray(parsed)) {\n throw new Error('Parsed JSON must be a plain object');\n}\n\n// Return parsed object\nreturn [\n {\n json: parsed\n }\n];"
},
"typeVersion": 2
},
{
"id": "ad38d9c9-d7c4-4ef1-bcc4-3547dc0eef21",
"name": "回复工单并设为待处理",
"type": "n8n-nodes-base.httpRequest",
"position": [
4448,
520
],
"parameters": {
"url": "=https://<YOUR-DOMAIN>.zendesk.com/api/v2/tickets/{{ $('Fetch Zendesk ticket').item.json.ticket.id }}",
"method": "PUT",
"options": {
"allowUnauthorizedCerts": true
},
"jsonBody": "={{ JSON.stringify($('Parse AI response').item.json) }}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"id": "QWXVjGSazzYgVhxw",
"name": "Zendesk"
}
},
"typeVersion": 4.2
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "08338dd4-507c-4c74-b594-91d11c418a51",
"connections": {
"Webhook": {
"main": [
[
{
"node": "Fetch Zendesk ticket",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Parse AI response",
"type": "main",
"index": 0
}
]
]
},
"New ticket?": {
"main": [
[
{
"node": "Create Mintlify Chat Topic",
"type": "main",
"index": 0
}
],
[
{
"node": "Mintlify generated response (existing)",
"type": "main",
"index": 0
}
]
]
},
"Delete ticket": {
"main": [
[]
]
},
"Message router": {
"main": [
[
{
"node": "Billing suspected - escalate",
"type": "main",
"index": 0
}
],
[
{
"node": "Delete ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Fraud suspected - escalate",
"type": "main",
"index": 0
}
],
[
{
"node": "Look for Mintlify topicId",
"type": "main",
"index": 0
}
]
]
},
"Count AI replies": {
"main": [
[
{
"node": "Check how many times the AI replied",
"type": "main",
"index": 0
}
]
]
},
"Check uncertainty": {
"main": [
[
{
"node": "Uncertainty router",
"type": "main",
"index": 0
}
]
]
},
"Parse AI response": {
"main": [
[
{
"node": "Check uncertainty",
"type": "main",
"index": 0
}
]
]
},
"Message classifier": {
"main": [
[
{
"node": "Message router",
"type": "main",
"index": 0
}
]
]
},
"Parse conversation": {
"main": [
[
{
"node": "Count AI replies",
"type": "main",
"index": 0
}
]
]
},
"Uncertainty router": {
"main": [
[
{
"node": "If uncertain, don't reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Reply ticket and put on pending",
"type": "main",
"index": 0
}
]
]
},
"Fetch Zendesk ticket": {
"main": [
[
{
"node": "Check if human agent is assigned",
"type": "main",
"index": 0
}
]
]
},
"OpenRouter Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenRouter Chat Model1": {
"ai_languageModel": [
[
{
"node": "Check uncertainty",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenRouter Chat Model2": {
"ai_languageModel": [
[
{
"node": "Message classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Parse mintlify response": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Fetch ticket conversation": {
"main": [
[
{
"node": "Parse conversation",
"type": "main",
"index": 0
}
]
]
},
"Look for Mintlify topicId": {
"main": [
[
{
"node": "New ticket?",
"type": "main",
"index": 0
}
]
]
},
"Create Mintlify Chat Topic": {
"main": [
[
{
"node": "Add Mintlify topicId to ticket tags",
"type": "main",
"index": 0
}
]
]
},
"Add Mintlify topicID to ticket": {
"main": [
[
{
"node": "Mintlify generated response (new)",
"type": "main",
"index": 0
}
]
]
},
"Check if human agent is assigned": {
"main": [
[
{
"node": "If human assigned, don't reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Fetch ticket conversation",
"type": "main",
"index": 0
}
]
]
},
"Mintlify generated response (new)": {
"main": [
[
{
"node": "Parse mintlify response",
"type": "main",
"index": 0
}
]
]
},
"Add Mintlify topicId to ticket tags": {
"main": [
[
{
"node": "Add Mintlify topicID to ticket",
"type": "main",
"index": 0
}
]
]
},
"Check how many times the AI replied": {
"main": [
[
{
"node": "Flip conversation to get the last message",
"type": "main",
"index": 0
}
],
[
{
"node": "If more that x replies, don't reply",
"type": "main",
"index": 0
}
]
]
},
"Mintlify generated response (existing)": {
"main": [
[
{
"node": "Parse mintlify response",
"type": "main",
"index": 0
}
]
]
},
"Flip conversation to get the last message": {
"main": [
[
{
"node": "Message classifier",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客户支持, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量32
分类2
节点类型7
作者
Alex Gurinovich
@alexgProject Manager with a Computer Science background and extensive experience in QA and NOC. Passionate about driving innovation, streamlining processes, and leading projects and ideas to success.
外部链接
在 n8n.io 查看 →
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