使用 AI 自动回复 Google Play 评论
高级
这是一个Ticket Management, Multimodal AI领域的自动化工作流，包含 23 个节点。主要使用 If, Merge, Slack, HttpRequest, Agent 等节点。 使用 GPT-4o 和情感分析自动回复 Google Play 商店评论
前置要求
- •Slack Bot Token 或 Webhook URL
- •可能需要目标 API 的认证凭证
- •OpenAI API Key
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "WRYFuxP8spwY5D0d",
"meta": {
"instanceId": "8c9297025d782e1a7702d6cf5ed0962cc619ffa3e36d29df5cf55629cbd80c9d",
"templateCredsSetupCompleted": true
},
"name": "使用 AI 自动回复 Google Play 评论",
"tags": [
{
"id": "RA6S6zmKMK9XBvsU",
"name": "ASO",
"createdAt": "2025-06-22T13:15:21.255Z",
"updatedAt": "2025-06-22T13:15:21.255Z"
},
{
"id": "gfcLb8VQxHMG16G5",
"name": "Customer Experience",
"createdAt": "2025-06-22T13:15:21.259Z",
"updatedAt": "2025-06-22T13:15:21.259Z"
}
],
"nodes": [
{
"id": "b7919e56-bad2-47de-acbe-1a9b3664fe34",
"name": "用户评论记忆4",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"notes": "{\n \"brand\": \"App Name\",\n \"features\": [\n \"Feature 1\",\n \"Feature 2\",\n \"Feature 3\",\n \"Feature 4\",\n \"Feature 5\",\n \"tone_guidelines\": {\n \"voice\": \"friendly, helpful, and warm\",\n \"length_limit\": \"350 characters\",\n \"greeting\": \"Hi [UserName] 👋\",\n \"signature\": \"– Your Name, Company Name\"\n },\n \"escalation_contact\": {\n \"whatsapp\": \"+91 9999999999\",\n \"email\": \"help@youremail.in\"\n },\n \"review_reply_rules\": [\n \"Never overpromise on fixes.\",\n \"If 4-star review is extremely positive, thank and ask what can improve.\",\n \"Always acknowledge user concern or praise.\",\n \"Avoid repeating user’s words verbatim unless necessary.\",\n \"When confused, lean on support tone and contact sharing.\"\n ]",
"position": [
1220,
720
],
"parameters": {
"sessionKey": "yourapp_memory",
"sessionIdType": "customKey",
"contextWindowLength": 1
},
"typeVersion": 1.3
},
{
"id": "c12cb3b4-6d8e-4a04-a63f-ee30754a6d40",
"name": "OpenAI GPT 4o mini4",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1040,
720
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "w5A792RXx6tK4h8Y",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "213d3568-0e7c-4b54-9dad-b6080f56d75b",
"name": "在 Play 商店发布回复4",
"type": "n8n-nodes-base.httpRequest",
"position": [
80,
760
],
"parameters": {
"url": "=https://androidpublisher.googleapis.com/androidpublisher/v3/applications/your.app.package.name/reviews/{{ $('HTTPS').item.json.reviews[0].reviewId }}:reply",
"method": "POST",
"options": {},
"jsonBody": "={\n \"replyText\": \"{{$node['AI Agent'].json['output']}}\"\n}\n",
"sendBody": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "googleApi"
},
"credentials": {
"googleApi": {
"id": "scFPJjSalskMul2S",
"name": "Google Service Account account"
}
},
"typeVersion": 4.2
},
{
"id": "7aebe5a2-eaaf-47b0-be2a-ed7ef9050bed",
"name": "Slack4",
"type": "n8n-nodes-base.slack",
"position": [
360,
760
],
"webhookId": "1076c010-ec99-4e03-88be-320cb756585e",
"parameters": {
"text": "=📢 *Attention: New Review* \n\n👤 *Name:* {{ $('HTTPS').item.json.reviews[0].authorName }} \n⭐ *Rating:* {{ $('HTTPS').item.json.reviews[0].comments[0].userComment.starRating }}/5 \n💬 *Review:*{{ $('HTTPS').item.json.reviews[0].comments[0].userComment.text }} \n\n🤖 *Reply by AI:* \n{{ $json.result.replyText }}",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "name",
"value": "#general"
},
"otherOptions": {}
},
"credentials": {
"slackApi": {
"id": "VKhyDOB7wcs9Wtxs",
"name": "Slack account"
}
},
"typeVersion": 2.3
},
{
"id": "26bce2e8-5015-4abd-9c72-8f170affb85d",
"name": "计划触发器",
"type": "n8n-nodes-base.scheduleTrigger",
"disabled": true,
"position": [
60,
120
],
"parameters": {
"rule": {
"interval": [
{
"field": "minutes",
"minutesInterval": 15
}
]
}
},
"typeVersion": 1.2
},
{
"id": "cfe27626-7889-428a-8df4-673b4fb07e4c",
"name": "便签5",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"color": 3,
"width": 260,
"height": 280,
"content": "## 检查新评论"
},
"typeVersion": 1
},
{
"id": "f959caa1-151c-43d0-8816-994067b9b7e3",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
280,
0
],
"parameters": {
"width": 300,
"height": 280,
"content": "## 从 Play 商店获取评论"
},
"typeVersion": 1
},
{
"id": "154f89be-be4f-42b3-86de-c2bd502267ef",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
600,
0
],
"parameters": {
"color": 4,
"width": 300,
"height": 280,
"content": "## 筛选未回复的评论"
},
"typeVersion": 1
},
{
"id": "838d6c0f-10ce-4cb5-b755-4661044f7b54",
"name": "筛选",
"type": "n8n-nodes-base.if",
"position": [
680,
120
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"id": "3c5d5310-656b-46f1-88b4-b8ffd6d3548f",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.reviews[0].comments[1].developerComment.text }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "34e6d04c-1640-4ac1-951c-dcfb9d4c780b",
"name": "HTTPS",
"type": "n8n-nodes-base.httpRequest",
"position": [
360,
120
],
"parameters": {
"url": "https://androidpublisher.googleapis.com/androidpublisher/v3/applications/your.app.package.name/reviews",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "googleApi"
},
"credentials": {
"googleApi": {
"id": "scFPJjSalskMul2S",
"name": "Google Service Account account"
}
},
"typeVersion": 4.2
},
{
"id": "6f088b42-8067-48af-b105-ef367833e27c",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
920,
0
],
"parameters": {
"color": 5,
"width": 460,
"height": 280,
"content": "## 检测评论情感"
},
"typeVersion": 1
},
{
"id": "9f367b7a-17d1-4032-b015-e75a0fc0711c",
"name": "OpenAI",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
1000,
120
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "chatgpt-4o-latest",
"cachedResultName": "CHATGPT-4O-LATEST"
},
"options": {},
"messages": {
"values": [
{
"content": "=As a customer success assistant, your task is to conduct a thorough analysis of the provided user review and its associated rating. Begin by examining the sentiment expressed in the review, identifying whether it is positive, negative, or neutral. Pay close attention to any discrepancies that may arise between the numerical rating (out of 5 stars) and the qualitative content of the review.\n\nIn your summary note, please include the following key components:\n\nKey Points: Highlight the main themes and messages conveyed in the review, noting any specific features or aspects of the product or service that the user has commented on.\n\nUser Experience: Describe the overall experience of the user as reflected in the review, including their satisfaction, frustrations, or any specific incidents that may have influenced their perspective.\n\nNotable Quotes: Extract and present any particularly impactful or revealing quotes from the review that encapsulate the user's sentiment or highlight significant points.\n\nRating Alignment: Assess whether the given rating aligns with the overall sentiment and content of the review. Discuss any inconsistencies, such as a high rating paired with critical feedback or a low rating despite positive remarks.\n\nActionable Steps: If applicable, suggest potential actions or improvements that could be taken in response to the feedback provided in the review. This could include addressing specific issues raised, enhancing customer support, or implementing product improvements.\n\nPlease analyze the review content and ratings provided below:\n\nReview Content: {{ $json.reviews[0].comments[0].userComment.text }}\nRatings: {{ $json.reviews[0].comments[0].userComment.starRating }} out of 5 stars"
}
]
}
},
"credentials": {
"openAiApi": {
"id": "w5A792RXx6tK4h8Y",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "49883fb3-efed-461e-b88e-4ab9fb0983cd",
"name": "便签9",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
320
],
"parameters": {
"color": 6,
"width": 260,
"height": 280,
"content": "## 合并评论 + 情感分析"
},
"typeVersion": 1
},
{
"id": "fb0909ca-c460-4c29-926a-b52e05f28932",
"name": "便签10",
"type": "n8n-nodes-base.stickyNote",
"position": [
280,
320
],
"parameters": {
"color": 5,
"width": 400,
"height": 280,
"content": "## 验证情感分析与评论"
},
"typeVersion": 1
},
{
"id": "f1ade1a5-b05d-46a2-a7ae-d9b768a9126b",
"name": "便签11",
"type": "n8n-nodes-base.stickyNote",
"position": [
700,
320
],
"parameters": {
"color": 3,
"width": 260,
"height": 280,
"content": "## 合并回复输入"
},
"typeVersion": 1
},
{
"id": "5c52fb4c-e3eb-4581-9865-ac77941a4145",
"name": "便签12",
"type": "n8n-nodes-base.stickyNote",
"position": [
980,
320
],
"parameters": {
"color": 6,
"width": 400,
"height": 600,
"content": "## AI 客户成功助手"
},
"typeVersion": 1
},
{
"id": "777aa702-bcf3-435b-aa11-1fd8fc74d5eb",
"name": "便签13",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
640
],
"parameters": {
"color": 5,
"width": 260,
"height": 280,
"content": "## 在 Play 商店发布回复"
},
"typeVersion": 1
},
{
"id": "030b990e-3ea4-4408-839f-d0163c0ac0a2",
"name": "便签14",
"type": "n8n-nodes-base.stickyNote",
"position": [
280,
640
],
"parameters": {
"color": 4,
"width": 260,
"height": 280,
"content": "## 发送回复日志到 Slack"
},
"typeVersion": 1
},
{
"id": "45b92bdc-ac6e-4328-8701-ae06425f50ed",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1040,
440
],
"parameters": {
"text": "=You are a friendly and thoughtful Customer Success Assistant for the {app short desription}, {app name}.\n\nYour job is to craft short, personalized replies to Play Store reviews using the input below.\n\nConstraints:\n- Your reply must not exceed **350 characters**.\n- Avoid sounding robotic or overly formal.\n- Always address the user by their first name.\n\nInput:\nReviewer Name: {{ $json.reviews[0].authorName }}\nStar Rating: {{ $json.reviews[0].comments[0].userComment.starRating }} out of 5\nReview Text: \"{{ $json.reviews[0].comments[0].userComment.text }}\"\nSentiment Summary: {{ $json.message.content }}\n\nReply Guidelines:\n1. If the review is **positive** and **rating is 4 or 5**, express genuine appreciation.\n - Optionally mention a relevant feature like “Feature 1”, “Feature 2”, or “Feature 3”.\n - If it’s 4 stars with strong praise, thank them and gently ask what could improve to 5.\n\n2. If the review contains **issues, bugs, or confusion**, apologize sincerely.\n - Offer help via Email: support@yourcompany.com\n\n3. If the user mentions {keywords}:\n - Mention how {your app} helps for that {problem} (via feature 1, feature 2, or feature 3).\n\n4. If the user's review sentiment is positive and has given 4 or 5 star rating:\n - Thank them and suggest exploring other features like “Feature 1, Feature 2, Feature 3, Feature 4, Feature 5”\n\n5. Don't add line breaks, and try adding contextual emojis based on sentiment of the review.\n\nNow craft a human-sounding, concise, emotionally intelligent reply:",
"options": {},
"promptType": "define"
},
"typeVersion": 2
},
{
"id": "cfc8740f-7f60-43ac-9e7f-1d4440968595",
"name": "合并1",
"type": "n8n-nodes-base.merge",
"position": [
80,
440
],
"parameters": {
"mode": "combine",
"options": {},
"combineBy": "combineByPosition"
},
"typeVersion": 3.1
},
{
"id": "600f052b-4ce7-4132-80ba-0ab25239d1d9",
"name": "合并",
"type": "n8n-nodes-base.merge",
"position": [
780,
440
],
"parameters": {
"mode": "combine",
"options": {},
"combineBy": "combineByPosition"
},
"typeVersion": 3.1
},
{
"id": "6a85b0e8-c6ea-439f-80d7-beffb44b997f",
"name": "验证分析",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
340,
440
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "chatgpt-4o-latest",
"cachedResultName": "CHATGPT-4O-LATEST"
},
"options": {},
"messages": {
"values": [
{
"content": "=You're an senior customer success assistant. Your task is to review customer reviews, and ratings along with the summary of analysis that has been provided you.\n\nCheck if the the sentiment analysis is accurate or it has missed some important factors and need/message of user. \n\nPlease analyze the sentiment along with the review content and ratings provided below:\nSentiment summary: {{ $json.message.content }}\nReview Content: {{ $json.reviews[0].comments[0].userComment.text }}\nRatings: {{ $json.reviews[0].comments[0].userComment.starRating }} out of 5 stars\n\nBased on your understanding, reply a summary of sentiment analysis which covers everything that the user has mentioned along with user rating."
}
]
}
},
"credentials": {
"openAiApi": {
"id": "w5A792RXx6tK4h8Y",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "43259679-d4ea-4df0-8219-7556d73d61b7",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-600,
0
],
"parameters": {
"width": 560,
"height": 700,
"content": "## 🛠️ 此工作流的设置说明"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "e05e2090-e889-47cd-8dcd-27cd2954f0a1",
"connections": {
"HTTPS": {
"main": [
[
{
"node": "Filter",
"type": "main",
"index": 0
},
{
"node": "Merge1",
"type": "main",
"index": 1
},
{
"node": "Merge",
"type": "main",
"index": 1
}
]
]
},
"Merge": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Filter": {
"main": [
[],
[
{
"node": "OpenAI",
"type": "main",
"index": 0
}
]
]
},
"Merge1": {
"main": [
[
{
"node": "Verify Analysis",
"type": "main",
"index": 0
}
]
]
},
"OpenAI": {
"main": [
[
{
"node": "Merge1",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Post Reply to Play Store4",
"type": "main",
"index": 0
}
]
]
},
"Verify Analysis": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "HTTPS",
"type": "main",
"index": 0
}
]
]
},
"OpenAI GPT 4o mini4": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"User Review Memory4": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Post Reply to Play Store4": {
"main": [
[
{
"node": "Slack4",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, 多模态 AI
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量23
分类2
节点类型10
作者
Arunava
@arunavaProduct & Growth at Testline AI | Automating the Boring Stuff with AI Agents | Ex-RecordBook (YC W22)
外部链接
在 n8n.io 查看 →
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